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The Fraud Boxer Podcast

Author: Jordan Harris

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Jordan Harris from Fraud Boxer brings you interviews and conversations with interesting individuals in the fraud and payments industry. Topics range from fraud prevention industry and trends, payment industry updates, management styles, and much more! A direct-style podcast with no fluff or 20-minute tangents, just straight useful content for my peers in the industry to get useful information to make their days easier.
55 Episodes
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Relive the LIVE taping of Fraud Boxer live from the 1 Hotel Brooklyn Bridge in New York in June 2024 where Jordan and Hilla Peled, Riskified's SVP of Data Science go back and forth testing their trivia whits and so much more!
In this episode we welcome back fraud expert Alexander Hall from Dispute Defense Consulting for an in-depth discussion on synthetic identities and fraud prevention. Alexander shares his experiences and insights into how fraudsters create and manipulate identities to exploit financial institutions.   Topics covered include:   The process of creating synthetic identities from disparate data points. The impact of synthetic identity fraud on financial institutions. Methods used by fraudsters to manipulate email addresses, phone numbers, and social media profiles. The importance of monitoring and freezing credit to prevent identity theft. Detailed explanation of check fraud and its implications. Challenges faced by mid-market financial institutions in combating sophisticated fraud tactics. Alexander also recounts his recent speaking engagements and collaborations with organizations like We Fight Fraud, highlighting the need for proactive measures in fraud prevention.   Check this one out for real-world stories that will keep you informed and vigilant in the fight against fraud. Link to WFF hacker video: https://youtu.be/JHgdXnRJgA4?si=q1I7siHxtbz9FJ_t Link to Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc ------------------- Big thanks to The House of Fraud for sponsoring this video. HoF is the best online fraud fighting community and full of professionals just like you in community discussion and also including 7 original series, micro masters classes, and fun networking opportunities. Visit www.thehouseoffraud.com to get your very own membership today!
In this episode of the Fraud Boxer podcast Jordan sits down with Arielle Caron to explore trust and safety in product development, with a strong focus on fraud prevention. Arielle, who has a 20-year background in the field, shares insights from her extensive career, which includes stints at Experian, Blackhawk Network, Etsy, and Airbnb.   Key Points Discussed:   -Arielle’s Career Journey: From managing fraud and identity solutions at Experian to tackling content moderation and account integrity at Etsy and Airbnb. -Trust and Safety Challenges: How businesses handle trust and safety issues, including content moderation, fake reviews, and account takeovers. Content Moderation Techniques: The evolution from simple word filters to advanced methods like computer vision to combat fraud and inappropriate content. -Generative AI in Reviews: The complexities introduced by generative AI in creating fake reviews and other content, and how companies are adapting. -Deepfakes and Authentication: The challenges deepfakes pose to authentication and trust, with stories of phishing and fake video calls. -Off-Platform Fraud: The risks of moving customers off-platform to avoid safety measures and the importance of secure escrow systems. -AI Washing: The prevalence of false claims about AI-driven products in the market and the need for thorough scrutiny of such claims.   Jordan and Arielle emphasize the importance of robust trust and safety measures to maintain marketplace integrity and protect consumers from fraud. Tune in for an insightful discussion on these critical issues!   Arielle Caron - https://www.linkedin.com/in/ariellecaron/ ------------- This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (🤢) and join hundreds of your peers in sharing best practices and ideas TODAY in a safe space community!    Use this link to bypass the waitlist and get started right away! See you in there!    https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25
In this episode of Fraud Boxer, Jordan reconnects with Rob from Arkowl to discuss insights and practical experiences gained from their entrepreneurial journeys in the fraud prevention sector. They share the story of Arkowl's origins and then share the evolution of their business over time, and the lessons learned from these journeys. Whether you’re in the fraud prevention field or interested in business evolutions, this episode is packed with valuable lessons and insider perspectives. Thanks for listening! Rob: https://www.linkedin.com/in/robdaline/ Arkowl: https://arkowl.com/ Rob's previous episode: https://fraudboxer.podbean.com/e/episode-8-identity-verification-stories-and-the-creation-of-arkowl-with-rob-daline/   -------------   This episode will be brought to you by The House of Fraud. HoF is the only community started BY fraud fighters FOR fraud fighters. Don't get sucked into other vendor started or sponsored communities that only exist to eaves drop on you to pitch you later or sell their member list (🤢) and join hundreds of your peers in sharing best practices and ideas TODAY in a safe space community!   Use this link to bypass the waitlist and get started right away! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25
In this thrilling episode, Dajana returns with a riveting tale of deception and triumph. She shares how she outsmarted a modern-day scammer posing as a prince, who targeted a vulnerable elderly widow. With over two decades of experience in fraud prevention, Dajana took on the scammer head-on, regaining control of the widow’s compromised social media accounts and reclaiming lost funds. This episode not only explores the intricate methods used by scammers but also highlights the emotional and psychological tactics they employ to exploit their victims. Tune in to learn how Dajana’s expertise and quick action brought justice and underscored the critical need for vigilance in our digital interactions.   --------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! Use my link to skip the waitlist :https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
Now that everyone is back and hopefully recovered from their bout of Norovirus sit down with Jordan and Jeannie recap the most recent MRC conference in Vegas in March 2024! We talk all the learning, networking, and partying from the our industries biggest show! ---------- Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
This episode is a deep dive into the world of podcasting, especially within the fraud prevention community. Our conversation reveals the passion, learning curves, and the communal aspect of sharing knowledge through this medium. We touch on the importance of audio quality, the surprises in learning from guests, and the realization that the fraud prevention community is keen on sharing and learning from each other. It's inspiring to see professionals from the same industry supporting one another and promoting a culture of continuous learning and collaboration. Ivan's journey, from being apprehensive about starting his podcast to embracing the process and learning from his guests, highlights the personal growth and community building that can come from sharing one's experiences and insights. Their dialogue underscores the idea that in the evolving landscape of fraud prevention, there's always something new to learn, and sharing those insights through podcasts enriches the entire community. Big thanks to the House of Fraud for sponsoring this episode and being the best fraud fighting community out there! Use this link to get your own membership and join in on the fun including 7 completely original series! See you in there! https://community.thehouseoffraud.com/checkout/the-house-of-fraud-annual-membership?affiliate_code=77fc25
Today Jordan finally sits down with Soups Ranjan, co-founder and CEO of Sardine! We talk about Sardine, its products, and the challenges in the fraud and compliance space. We jump into the professional journey of Soups, providing insights into his background and the proactive measures taken by the company to tackle various fraud-related issues. The discussion covers a wide range of topics, including the rise of digital payment fraud, the growing trend of affiliate marketing scams, and the impact of the pandemic on fraud patterns.   Key highlights include the differentiation between machine learning and gen AI, the emerging fraud challenges faced by omnichannel merchants entering the digital world, and the need to consolidate fraud and compliance providers. The speakers also address the importance of collaboration and knowledge-sharing within the fraud prevention community, emphasizing the value of learning from one another's experiences. Throughout the conversation, there is an underlying theme of innovation and adaptability in response to evolving fraud tactics. The use of advanced technologies such as AI and machine learning is highlighted as a crucial tool in addressing increasingly sophisticated forms of fraud.   Soups Ranjan - https://www.linkedin.com/in/soupsranjan/   Big thanks to his company Sardine for sponsoring Fraud Boxer all of Q1 and we are so happy to share their story and for making all of the episodes this quarter possible! Please visit www.sardine.ai to learn more about how they do all the things we discussed in this episode! 
In this episode, I sit down with Tracy Brown from the Merchant Risk Council to discuss practical tips for maximizing the MRC conference experience this March! Discover why the MRC conference is the industry's Superb Owl 😉, and why fraud prevention and payments professionals flock to the flagship Vegas event. From engaging with peers to navigating regulatory pressures, Tracy shares valuable insights on staying informed and building relationships within the industry. But it's not all business at the MRC conference! Tracy and I also uncover the social side of the event, from strategic dinner invites to networking receptions and parties. Learn how balancing work and social elements enhances the conference experience and fosters meaningful connections. With quotes like "The best way to understand policies is to engage in data-driven discussions about best practices," and "Don't underestimate the power of partnerships," this conversation offers actionable advice for industry professionals and highlights the importance of collaboration and knowledge sharing. Whether you're a seasoned industry veteran or a newcomer, this podcast provides valuable insights into navigating and getting the most from your conference! 🎙️ --------------- Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ⁠www.sardine.ai⁠ to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 
Justin Soong from Authsignal is back to dive deeper into passkeys! Passkeys are the key to the passwordless future and we'll dive into how that can be. From changing your user base to passkeys to new authentication types using passkeys we cover a lot of really cool ground here. Authentication nirvana is in reach! --------------- Big thank you to Sardine for making this episode possible. It's good to have a fraud squad on your side and with them you get the best fraud squad around!  Please visit ⁠www.sardine.ai⁠ to learn how they can help you with any problem from KYC, onboarding, AML, and of course credit card fraud prevention with their over 4,000 signals! 
Today Shawn Kelley, co-founder and CEO of Disputed.ai joins us as we explore the new world of chargebacks and representments. Shawn shares insights honed from his experience at Seat Geek and how that time lead him to creating his own company to fight the way he wanted to fight. He highlights the importance of personalized solutions for merchants and the delicate balance between automation and human intelligence. From navigating issuer preferences to crafting proactive strategies, Shawn and Jordan delve into the evolving landscape of chargeback management, emphasizing the need for collaboration and adaptation in an ever-changing industry. www.Disputed.ai https://www.linkedin.com/in/shawnkelley/ ---------------- Big thank you to Sardine for making this episode possible! I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. For everyone heading to MRC visit them at booth #210 in March and learn about them from the fraud squad themselves! Please visit them at www.sardine.ai today to learn more!
**This is a Flashback to the most popular episode of 2023 with new and improved audio!  The topic is more relevant than ever before!**   It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights!    Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space.    Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/ ---------------- Fraud Boxer is also proudly presented by Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  
This is a special one for me personally everyone!  Today I have Marc Shea from Bridgeview Solutions on the show!  He is the one who recruited me into fraud full time. Join us as we catch up and tell that story as well as his who journey in recruiting!   We explore intricacies such as transparent communication and the importance of having a deep understanding of a company's culture. We dive into the evolving landscape of remote and hybrid work models, with Shea providing observations on the challenges and opportunities for employers and employees alike. The conversation centers on salary transparency and the power balance in employer-employee relationships, advocating for fairness regardless of location. Amidst the impact of COVID-19 on work dynamics and office culture, Shea guides us through considerations companies face, emphasizing the importance of factoring in the cost of living during salary negotiations. I hope you enjoy this one because it is special to me!  Marc Shea - https://www.linkedin.com/in/marcshea/ Email - marc@bridgeview.solutions Bridgeview Solutions - https://bridgeview.solutions/ Fraud Boxer is also proudly presented by Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!  
Video replay of the live stream from January 17th, 2024 where I hosted Soups Ranjan, the co-founder and CEO of Sardine, and discussed his 7 Predictions for 2024!  Please visit www.sardine.ai today to learn more about we talked about today and I want to thank them for being our sponsor this quarter! 
The season three VIDEO premiere of the Fraud Boxer, present by Sardine, kicks off with a discussion on fraud trends for the upcoming year, led by the host Jordan Harris and guests Alexander Hall and Brian Davis! The key themes revolved around the impact of fraud on the holiday season, the vulnerability faced by professionals new to the fraud industry, and the challenges of transitioning into leadership roles. The conversation also delved into the prevalence of impostor syndrome and the importance of vulnerability and open communication within teams. The hosts discussed the three main fraud trends to watch for in the upcoming year: account openings, money movement, and the demand for technology in financial institutions. We also talk about the launch of our brand new fraud fighting community; The House of Fraud where like minded professions can share stories and interact as well as view 7 new additional fraud fighting series! We're very proud!  Check out The House of Fraud community right here: https://community.thehouseoffraud.com/checkout/the-house-of-fraud-membership?affiliate_code=77fc25 --------------- Today Fraud Boxer is also proud to announce our Q1 sponsor, Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it!  Please give them a warm welcome by visiting www.sardine.ai today to learn more!
On this episode of Fraud Boxer presented by Spec we shed light on the complexities and challenges faced by the automotive and lending industries, particularly in relation to fraud detection and prevention. Andrew Austin from Carmax discusses his background in the military and his eventual transition to the automotive and lending sectors, and the evolution of fraud prevention strategies in the digital age. The discussion touches on various topics, including the role of identity verification (IDV), the challenges of ACH fraud in the auto industry, and the importance of thorough financial validation and risk assessment when extending credit to customers. Andrew shares insightful perspectives on the need for stronger identity verification measures, the potential of tokenized identity for enhanced security, and the significance of addressing fraudulent practices in lending and auto industries. He discusses the nuances of income misrepresentation and the prevalence of fraudulent documentation in lending processes, highlighting the need for more robust risk assessment and validation measures. The discussion brings to light the need for a holistic approach to fraud prevention and the significance of innovative technologies such as biometric authentication and pass keys. The insightful discussion provides valuable insights for industry professionals, policymakers, and consumers, emphasizing the importance of staying ahead of evolving fraud tactics and investing in robust identity verification and risk assessment processes. The themes explored in the conversation hold relevance in the current landscape of digital security and financial risk management, making it imperative for industry stakeholders to prioritize effective fraud prevention strategies. Andrew Austin: https://www.linkedin.com/in/awaustin/ ---------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
In this BONUS episode we discuss the the current state of the industry. We discuss our work in fraud prevention, industry events they have attended, and recent trending topics. We talk about the book Brian and writing and the new community series he is starting and the challenges of building that community. This episodes includes (mostly Jordan's) thoughts around the recent controversy surrounding the use of the term "fraud fighter" and the trademarking of that term by SEON and the actions they've taken since. In the end we give a glimpse into our personal lives, including hobbies and family moments. Buckle up, this one is going to make some waves!   Brian Davis: https://www.linkedin.com/in/briandavis21/ https://www.thehouseoffraud.com/   Alexander Hall: https://www.linkedin.com/in/alexander-hall-ddc/ https://disputedefenseconsulting.com/   ------------- We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
Today I am joined by Katie McCarthy (Ex Paypal/Braintree and Pagos)! In this episode we dive deep into the world of key performance indicators (KPIs) in the payments and fundraising industry. Join us in a dynamic conversation exploring the critical role of KPIs in various business segments. From chargeback rates to approval rates and vendor performance, we dissect the importance of measuring and analyzing these metrics for optimal business performance. But it doesn't stop there – our discussion takes a fascinating turn into the realm of decline codes, shedding light on their significance and the ripple effect they can have on overall business operations. The impact of false positives is also explored, adding a layer of complexity to the conversation. Delving into the nonprofit sector, our speakers draw connections between KPIs and the psychology of donor behavior. Uncover the nuances of tracking metrics in the nonprofit world and understand how KPIs play a pivotal role in steering decisions. Join us as we explore the broader context of analytics and decision-making in business, understanding how these themes are instrumental in navigating the intricate dynamics of today's competitive landscape. Tune in for a compelling discussion that illuminates the critical role of KPIs in shaping business strategies and optimizing performance.   Katie McCarthy - https://www.linkedin.com/in/mccarthykatelyn/ ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along!   
We have a big one today!  In this episode I sit down with Justt's co-founder Roenen Ben-Ami to go over their recently released 2023 Chargeback Pulse Report that is full of super interesting numbers and insights!   Jenny Nilsson from Ticketmaster joins us as we go over all the numbers from the report and discuss the massive shift in the chargeback behaviors in the post-COVID world. With a focus on collaboration, training, and the effect of Visa's new regulations, the discussion sheds light on the impact of chargeback management within companies, emphasizing the need for streamlined processes and updated training.  Link to the report: https://9049155.fs1.hubspotusercontent-na1.net/hubfs/9049155/Merchant%20Survey%202023/Justt%202023%20Chargeback%20Pulse.pdf Links to the guests: Roenen Ben-Ami - https://www.linkedin.com/in/roenen-ben-ami-24540b127/ Jenny Nilsson - https://www.linkedin.com/in/jenny-t-nilsson/ About Justt: "Justt is dedicated to helping merchants navigate the complex and costly system for credit card disputes. The company’s smart technology and in-house expertise successfully resolve chargebacks for merchants, automatically reuniting them with their revenue. Justt’s proprietary technology pulls the best arguments to build merchants’ most compelling defense and optimizes results through machine learning." ---------- I'm so happy to have our great partner Spec back as the Q4 sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!  Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 
On Today's episode I sit down with a former colleague of mine Heath Taylor where he uses his extensive background in information security and cybersecurity from his time in the US Navy and at Live Nation Ticketmaster. He stresses the need for organizations to adopt a proactive approach to identify and respond to potential threats. He also underscores the complexity of operations at large organizations and the significance of cybersecurity within an organization. Throughout the conversation, the significance of finding the right people for a company is highlighted, with a specific focus on clear communication and an analytical mindset in the field of cybersecurity. We also discuss our approach to effective leadership and career progression. Communication emerges as a central theme, with a particular focus on its importance in articulating cybersecurity issues and potential impacts on business operations. The discussion touches on the challenges associated with security posture and inventory management within organizations. We also delve into the complexities of building versus buying cybersecurity solutions, addressing issues such as fake accounts, account takeovers, compromised websites, shared passwords, and the need for improved security measures. Never being satisfied, we even touch on security awareness, secure applications, supply chain attacks, and the need for bug bounty programs as essential components of a robust cybersecurity strategy. Collaboration and partnerships among teams are emphasized as a means to prevent fraudulent activity.    Heath Taylor: https://www.linkedin.com/in/heath-taylor-87519037/   "Heath Taylor is a cybersecurity leader with a wealth of experience in threat intelligence and a proven track record of managing all aspects of cybersecurity for large enterprises. Heath is a seasoned expert in the field and has built and led highly effective technical security teams, delivering industry-leading incident response, corporate security, governance, risk and compliance (GRC), and product security. Heath is a skilled leader in driving security initiatives and has a unique talent for developing innovative security solutions, standardizing security policies, and ensuring regulatory compliance. Additionally, he is known for his ability to create CSIRT/SOC/CTI functions. Heath has led programs that include engineering, strategic planning, risk management, process improvement, and regulatory compliance." ---------- I am so happy to have our great partner Spec back as the Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you!    Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 
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