The Great Digital Transformation

Join OSF Digital’s Gerard Szatvanyi and Forbes Books’ Joe Pardavila for an insightful discussion with Ron Green, CTO and Co-Founder of KUNGFU.AI. Recorded from Austin, San Francisco, and Charleston, they explore Austin’s tech evolution from B2B roots to today’s startup boom, AI’s real-world impact beyond the hype, and how businesses can leverage domain-specific data for transformative results—like one client’s shift from 48-hour manual loan approvals to 9-second AI decisions, driving a $250M market cap surge. Ron shares hard-won lessons from 8+ years in AI, including why generative tools alone aren’t enough and how agentic AI will reshape work faster than expected.The conversation tackles critical challenges: Why 80% of AI work is data cleanup ("garbage in, garbage out"), how biased datasets risk perpetuating discrimination, and when AI isn’t the solution. Ron and Jerry debate workforce fears (augmentation vs. job loss), regulatory blind spots in social media/defense, and the irony of AI disrupting programming itself. They emphasize responsible AI: prioritizing ROI over hype, auditing data for fairness, and focusing on proprietary insights—not just chatbots. Closing with actionable advice, Ron reveals how Kung Fu AI helps clients avoid "AI-washing" while preparing for the agentic future.

Gerard Szatvanyi dives into the revolutionary role of AI in healthcare with Rajan Kohli, CEO of CitiusTech, a leader in health technology innovation.  Discover how CitiusTech leverages AI to streamline electronic health records (EHRs), tackle physician burnout, and bridge gaps in patient care. Rajan unpacks three seismic shifts AI is driving in healthcare—from reconciling fragmented data to addressing critical talent shortages—and shares real-world case studies, including AI agents accelerating ICU discharges and automating claims management.Explore the future of diagnostics, where AI integrates wearables and knowledge graphs to enable personalized medicine, and learn why generative AI might be "underhyped" for its long-term potential to transform rare disease research and proactive care. The conversation also tackles generational tech adoption, legacy system modernization, and why healthcare’s "noble mission" fuels openness to innovation.Whether you’re curious about AI’s ethical implications, its role in reducing costs, or how virtual agents could redefine patient interactions, this episode offers actionable insights into the next frontier of healthcare. Tune in for a visionary discussion on balancing human touch with technological advancement.

Gerry welcomes Sagi Eliyahu, co-founder and CEO of Tonkean, to explore the transformative power of AI in enterprise operations. Sagi delves into how Tonkean’s “agentic orchestration” platform streamlines complex back-office processes—from procurement to legal workflows—by integrating AI agents into existing systems without disrupting employee habits. Discover how Tonkean bridges the gap between legacy tools and cutting-edge AI, reducing approval times and achieving near-100% process adoption. The conversation dives into the evolution of AI over the past decade, the role of Large Language Models (LLMs) in shrinking the “imagination gap” for enterprises, and why coding skills remain critical even as AI reshapes workflows. Sagi shares real-world ROI examples, discusses common AI adoption pitfalls (like overpromising chatbots), and reveals a surprising use case: using AI to mentor junior employees for quality assurance. Whether you’re curious about the future of enterprise automation or how AI agents coexist with human teams, this episode offers actionable insights for leaders navigating the AI revolution.

We dive into the future of work with Gerard Szatvanyi, Chief AI Officer at OSF, and guests Sean Catlin, VP & GM Global Financial Services at OSF, and Simon Mulcahy, former CMO and Chief Innovation Officer at Salesforce.  The episode explores the rapid evolution of AI and its transformative impact on the workforce, a concept they term Workforce 4.0. From the rise of AI agents in customer service to the potential for AI to revolutionize middle management, HR, and beyond, the discussion delves into how businesses must adapt to stay competitive in an AI-driven world. The panel also addresses the challenges of integrating AI across industries, the importance of leadership in navigating this shift, and the critical need for continuous learning to avoid being left behind.  Whether you're a business leader, tech enthusiast, or simply curious about the future of work, this episode offers valuable insights into how AI is reshaping the workforce and what it means for the future of business and society.

The rise of artificial intelligence is ushering in a new era of possibilities for enhancing customer experiences across industries. In this episode, Gerry is joined by Christina Bieniek, the Deputy CEO at Deloitte Consulting, recognized as one of Consulting Magazine's Top 25 Consultants. Christina is a renowned strategist who sets the agenda for disruptive change through her collaborative approach and focus on integration, simplification, and speed. They discuss real-world examples of how companies are leveraging AI to deliver hyper-personalized experiences, streamline operations, and gain valuable insights into customer behavior and preferences. From intelligent chatbots and predictive analytics to voice assistants and recommendation engines, AI is revolutionizing how businesses engage with and understand their customers. However, realizing the full benefits of AI is not without its challenges. Gerard and Christina examine the importance of having a clear AI strategy aligned with business goals, cultivating AI expertise within the organization, and addressing issues around data quality, security, and ethical AI practices. This thought-provoking conversation provides a glimpse into the future of customer experience, where AI becomes an indispensable tool for delighting customers, driving innovation, and gaining a competitive edge in the digital age. Tune in for insights and actionable advice on embracing AI to transform your business from the inside out.

Join Gerry for a compelling conversation with Georg Ell, the seasoned CEO of Phrase, as they delve into the intricacies of managing growth and navigating change. Georg, with over 17 years of leadership experience at renowned tech companies like Phrase, Yammer, Tesla, and Microsoft, shares his insights on steering organizations through significant digital transformations. Discover Georg's unique perspective on digital transformation within the localization industry and gain valuable insights into the strategies employed in growing a 300+person team at Phrase. As a global leader in localization technology, serving top-tier clients such as Uber and Shopify, Georg discusses the challenges and triumphs of scaling organizations during turbulent times. Tune in to this episode to glean wisdom from Georg on fostering innovation, aligning teams towards a common goal, and building resilience in the face of uncertainty. Whether you're a tech leader seeking to elevate your company's performance or intrigued by the ever-evolving landscape of AI, this conversation is filled with thoughtful advice. The discussion extends beyond growth and change, touching on the evolution of AI since the debut of ChatGPT one year ago. Georg and Gerry explore the future of work and unravel the true essence of digital transformation. Upgrade your understanding of these dynamic topics and gain practical insights to enhance your leadership skills.

Join us on "The Great Digital Transformation" as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune 500 companies, is on a mission to reshape the role of AI in our lives. Discover how Brian is pioneering a more human-centered approach to AI through his organization, "The Profitable Good Company." He'll also discuss his book, "Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence," which serves as a blueprint for integrating AI while uplifting people. Learn from Brian's passion for connecting profit and purpose, and how this synergy can drive both business success and positive social impact. Get ready for an inspiring journey into the boundless possibilities of AI in building a brighter future. Don't miss this episode of "The Great Digital Transformation" with your host, Gerard Szatvanyi, and our visionary guest, Brian Evergreen.

In this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of the new book “The Digital Transformation Roadmap”. David shares his insights on how to overcome the common barriers that prevent businesses from succeeding in the digital age, and how to create a culture of continuous innovation and learning. He also reveals his five-step roadmap to transform any organization for the future, based on his extensive research and experience working with global companies like Google, Microsoft, and HSBC. Whether you are a leader, a manager, or an employee, you will learn valuable lessons and practical tips on how to lead digital change in your organization and in your industry. Don’t miss this opportunity to hear from one of the most influential thinkers and practitioners in the field of digital transformation. Tune in now and get ready to be inspired!

This week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He's also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally powered employee engagement. Tune in to hear Joe's wisdom on digital leadership, digital-first mindsets, and his blueprint for digitally maturing organizations to drive growth. You won't want to miss Joe Wheeler on The Great Digital Transformation.

In this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization that helps tech companies achieve profitable growth and solve their top business challenges. J.B. has over 25 years of experience in helping B2B technology companies and he is a frequent industry speaker and a prolific author of several bestsellers, including his latest book “Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Potential.” In this episode, he will share with us his insights and advice on how to overcome digital hesitation and embrace digital transformation. J.B. will also reveal the secrets of successful B2B technology services and how to create value for your customers in the digital era. Don’t miss this opportunity to learn from one of the most influential leaders in the technology and services industry. Tune in now and get ready to be inspired!

In the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new book, "REWIRED: The McKinsey Guide to Outcompeting in the Age of Digital and AI.” Rodney is a luminary in the field of digital transformation, and we are privileged to have him share his unparalleled expertise with us. With an illustrious career at the forefront of driving digital innovation and success, Rodney has been instrumental in helping clients from diverse industries seize the opportunities presented by the digital revolution. As the global leader of McKinsey Digital, he has consistently harnessed the power of data and analytics, digital culture and capabilities, and modernized core technology to propel organizations to new heights. In this episode, Rodney will take us on an exhilarating journey into the exciting possibilities and challenges that we face today and tomorrow in the ever-evolving landscape of digital transformation. Join us for a conversation that will reshape your perspective on innovation and equip you with the tools to thrive in the age of digital and AI.

This is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital landscape. This week, Gerry welcomes Tony Saldanha, a globally recognized expert and thought leader in Global Business Services and Digital Technology. Tony has an impressive career spanning over three decades, during which he ran Procter & Gamble's multi-billion-dollar GBS and IT operations in every region across the world. He is now the CEO and co-founder of Inixia, the global standards and certification body for the Shared Services industry. Tony and Gerry discuss why digital transformations fail and what organizations can do to ensure their digital initiatives succeed. Join us for this insightful episode of The Great Digital Transformation, as Gerry dives deep into the world of digital transformation with Tony Saldanha. Get ready to be inspired, motivated, and empowered to drive digital transformation in your organization.

Join us for a cutting-edge episode as we explore the intersection of luxury jewelry and digital transformation. Gerry is on location in Ireland to sit down with Edith Foley, Director of Digital, and Barbara Wills, Global Head of Product & Experience Design, from the renowned Anthony Nicholas Group. With over 80 years of expertise in the industry, this group has made a bold move in incorporating AR and VR technologies to elevate their customers' retail and omnichannel experiences. Don't miss this opportunity to gain insight into the future of the luxury jewelry industry and the impact of technology on the customer journey.

We're privileged to experience the tech revolution firsthand, but we often overlook tech advancements like remote technical support. When your computer stops working, a professional can now fix it remotely from anywhere. This week, Gerry interviews Ted Werth, founder of PlumChoice, which revolutionized the tech industry by offering 24/7 remote repair and support for digital devices in 2001. Ted recounts his experience in transforming home computer services and shares valuable insights on digital transformation.

Gerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the WSJ bestseller, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments. Tim is also an Associate Professor for Strategy and Digital Transformation at one of the world’s best business schools, SDA Bocconi. More info at DigitalTransformationPayDay.

In this episode, Gerry does a deep dive into the Omnichannel Retail Index with Kathy Kimple, Executive Director of OSF Digital’s Strategy team. Kathy brings over 30 years of experience in retail with a focus on retailers, brands, and grocery, covering digital strategy and store operations, registry, marketing, tech selection, and organizational design. During the conversation, Kathy shares how the Omnichannel Retail Index helps retailers and brands learn the latest digital and omnichannel best practices in the retail industry and the home vertical.

Gerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for Hyatt's Communications portfolio including Business Processes, Email, and Intranet platforms. In this episode, Gerry and Mike talk about why data is the center of everything and how AI will augment humans, not replace them.

There are several fascinating verticals within the tech industry like Medtech, Fintech, Retail, and EdTech. Many tech pros stick to what they do best, but Rajvir Madan made the jump from cosmetics to pharmaceuticals. Raj has over 20 years of digital transformation and innovation experience, and he’s currently the SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics. In this episode, Gerry and Raj talk about the importance of embedding data into every decision you make, the evolution of telemedicine, and how we can generate the future faster.

In this episode, Gerry dives into real examples of Digital Transformation with Fabrice Talbot, the VP of Products at Salesforce. Before joining Salesforce, he started a couple of companies and was a founding member of Community Cloud (known as Experience Cloud today) which helped it grow to over 1 billion users. Gerry and Fabrice discuss the usage of tech in business, tech adoption, and why data is the center of everything.

It is common knowledge that people’s shopping habits have drastically evolved in the past 10 years, especially during the pandemic. But how is retail evolving to meet its consumer's ever-changing needs? Instead of traditional E-coms, their shopping experience might start on TikTok, or an online marketplace, but in the near future, that might also include the Metaverse. Gerry discusses all of that with Rob Garf, the VP and GM of Retail at Salesforce, where he leads Industry Strategy, Product, and Insights. Gerry and Rob also talk about the shopping mall of the future, how companies can provide a seamless experience across physical and digital, and what it means to 'shop at the edge'.