DiscoverThe Healthcare Leadership Experience with Lisa Miller
The Healthcare Leadership Experience with Lisa Miller
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The Healthcare Leadership Experience with Lisa Miller

Author: Lisa Miller

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This is a podcast filled with value! You will hear from innovators and leaders within healthcare and from other industries. We will bring you topics on the business and clinical sides of healthcare on strategy, finance, patient satisfaction, innovation, leadership, communication, marketing, plus much more.

This show is for healthcare leaders who want to think differently and learn how to improve their performance. The podcasts will be diverse and thought-provoking while also actionable. You will learn new strategies, best practices and ideas for you to think about and to utilize in your career and healthcare organization.
13 Episodes
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In this episode, Lisa is joined by Jacqueline Oberst, Business Intelligence Officer and Telecommunication & IT expert at VIE Healthcare. Jacquelin has worked with hospitals for over twenty years to help them effectively reduce their costs and she is the Author of The Total Telecom Management for Healthcare   In this episode: Having an action plan for cost savings and management 4 key areas Contract optimization Service and Subscription optimization Compliance monitoring Demand management IT costs and Benchmarking Avoiding the maintenance cost money pit Professional services  Strategies to reduce IT costs Strategies to reduce Telecommunications costs   Connect with Jacquelin: 📧 joberst@viehealthcare.com 📚Download the book: https://viehealthcare.com/total-telecom-management-for-healthcare/ . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .
In this episode, Lisa is joined by Curtis Brooks, Principal and Practice Director, The Magis Group. Curtis helps organizations think differently about engaging C-suite executives.    In this episode: The internal business case Replacing the rambling text documents  Common business case mistakes Establishing context Seeing the big picture Leading your audience to discover the solution for themselves Success factors Presentation format and structure The importance of the headline narrative   Connect with Curtis: 📱 https://www.linkedin.com/in/curtis-brooks-34b4511/   📧 cbrooks@themagisgroup.com 🖥 https://www.themagisgroup.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .
In this episode, Lisa is joined by Noah Fleming. Noah is the author of The Customer Loyalty Loop, Why People Buy, Buy More, and Buy Again Noah is a strategic marketing expert and CEO of the Fleming Consulting Company, he has provided coaching and consulting to thousands of businesses and executives on customer service and marketing In this episode: Hospital liaison sales training  Sharpening the sales saw Hospital liaison strategies Customer service How a hospital liaison can effectively market services virtually   Connect with Noah: 🖥 https://noahfleming.com 🎧 https://podcasts.apple.com/ca/podcast/the-evergreen-show/id1257932590 . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ .
In this episode, Lisa is joined by Charlene Li, best-selling author and speaker. Charlene has authored six books, and today she shares about her latest book: The Disruption Mindset, Why Some Organizations Transform While Others Fail   In this episode: Leadership in disruptive times Why disruption is better than innovation Why writing a manifesto is better than a mission statement The importance of taking risks and being out of your comfort zone, and why is it great for patient care.   Connect with Charlene: 🖥 https://charleneli.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://isugezt.com .
In this episode, Lisa is joined by Adam Lorton, Healthcare Data Consultant, Analytical IQ. Adam is the author of: The Healthcare Data Hiring Handbook - All the tools you need to add new analytical talent to your team.   In this episode: Adam's start as a hospital pay-for-performance analyst Understanding pay-for-performance contracts The evolution to profitability analyst The importance of having a great data analyst and how to hire new ones Adam's new book: The Healthcare Data Hiring Handbook   Connect with Adam: 🖥  https://analyticaliq.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .
In this episode, Lisa is joined by Vincent Matozzo, Corporate Supply Chain & Strategic Sourcing Leader at Yale New Haven Health.   In this episode: Data analytics in the healthcare supply chain Key initiatives  Managing strategic initiatives in the pandemic The value of peer groups The importance of supply chain in the C Suite   Connect with Vincent: 📱  https://www.linkedin.com/in/vincent-matozzo-53b8984a/ . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .
In this episode, Lisa is joined by Ray O'Kelley, CEO & Founder of Healthy Contracts and Business Data Applications, Inc. He has 25 years of healthcare software leadership experience, and helped to build MediTract to a 300 million dollar division. Ray is a Veteran, and retired United States Marine. He served ten years of active duty during the Persian Gulf War.   In this episode: Contract management systems Areas of opportunities for hospitals What does it really mean to have a contract review? Contract risk score Innovating with new technology Decision making with AI and Robotics Creating tables in contract management system Experts reviewing provision and agreements  Getting informed with where your organization is at   Resources: 🖥 https://www.healthycontracts.com 🖥 https://www.businessdataapps.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .  
In this episode, Lisa is joined by Dr. J.J. Peterson, Chief of Teaching and Facilitation, StoryBrand. He is the co-author of Marketing Made Simple, A Step-By-Step Marketing Plan for Any Business   In this episode: Thinking differently about your messaging to patients Rules to telling a good story Children's Hospital of Orange County Getting more engagement and buy-in Applying the StoryBrand Framework to marketing   Resources: 🖥  https://storybrand.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://isugezt.com .
In this episode, Lisa is joined by Joe Tye. Joe is a former hospital COO, and he is the CEO and Head Coach of Values Coach, which provides training and coaching on values-based leadership and cultural transformation. Joe is a Best-Selling Author of 12 books including The Florence Prescription and Building a Culture of Ownership.   In this episode: The invisible architecture of a hospital  Maintaining a culture  Culture eats strategy for lunch Ownership over accountability Effects of the pandemic, protecting your culture The importance of leaders being visible    Resources: 🖥 https://valuescoach.com 🖥 https://theflorencechallenge.com 📧 joe@valuescoach.com  . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://viehealthcare.com/category/invoice-roi/ .  
In this episode, Lisa is joined by VIE team members Rich Dormer, COO, Bryan Covert, VP of Purchased Services Spend and Pandu Mitre, Senior Business Analyst.  In this episode: Purchased Services Spend Are you getting the best pricing or a false sense of security? Why ratio benchmarking is a bad strategy Four critical success factors in managing your Purchased Services Spend   Resources: 🖥  https://viehealthcare.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 Invoice ROI - https://viehealthcare.com/category/invoice-roi/ .
In this episode, Lisa is joined by Lisa Larter, Founder and CEO of the Lisa Larter Group, a strategic marketing group working with organizations and companies globally.  Lisa is the author of Pilot to Profit, Navigating Modern Entrepreneurship to Build Your Business Using Online Marketing, Social Media, Content Marketing and Sales.   In this episode: A new era of marketing for hospitals  Strategy for online reviews Improving and humanizing your website Why a podcast might be a great idea for your hospital  Thought leadership pieces  The importance of first impressions   Resources: 🖥  https://lisalarter.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ . Check out this episodes sponsor: 🖥 https://isugezt.com .
In this episode, Lisa is joined by Dr. Alan Weiss, Founder and CEO, Summit Consulting Group. His clients have include Merck, Hewlett Packard, GE, Mercedes-Benz and over 500 leading corporations. Alan has written over sixty books on consulting, strategy, innovation and leadership.    In this episode: Why healthcare leaders should have an advisor Characteristics of a great advisor Adapting to change New strategies for hospitals  Dealing with fear The importance of communication Hospital discharge, lasting impressions   Resources: 🖥  https://alanweiss.com . Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ .
This is a podcast filled with value! You will hear from innovators and leaders within healthcare and from other industries. We will bring you topics on the business and clinical sides of healthcare on strategy, finance, patient satisfaction, innovation, leadership, communication, marketing, plus much more. This show is for healthcare leaders who want to think differently and learn how to improve their performance. The podcasts will be diverse and thought-provoking while also actionable. You will learn new strategies, best practices and ideas for you to think about and to utilize in your career and healthcare organization.    Connect with Lisa: 🖥 https://viehealthcare.com 📱https://www.linkedin.com/in/lisamiller/ .  
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