In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophi...
In this episode of the Inflow Experience Podcast, join host Austin Culp as he discusses the dynamic world of AI and automation within contact centers and customer experience with special guests Ken Workun, VP of AI Application and Software Services, and Robert Litalien, Director of IVA Development, both from the InflowCX team. Discover the latest trends and innovations shaping the contact center landscape as Ken and Robert share their wealth of experience and insights. From the evolution of A...
In this episode of the Inflow Experience Podcast, we’re joined by Dan Frasco, VP of Solutions Engineering, Security & Infrastructure at Amplix. Join us as we discuss safeguarding your contact center against evolving threats and explore vital strategies for contact center security and compliance. With a focus on practical insights, Austin and Dan discuss the importance of understanding compliance requirements, implementing effective policies, and empowering employees as the frontline of de...
Welcome to The Inflow Experience Podcast with your host, Austin Culp, Director of Sales at InflowCX. In this segment of Monday Morning Quarterback, we dissect recent customer experiences to uncover ways organizations can enhance their customer service. Join us in this episode as we dive into a frustrating credit card experience shared by Cameron Halstead, Enterprise AE at InflowCX. Discover valuable insights on optimizing customer interactions, the importance of AI-powered virtual assistants,...
In this episode of The Inflow Experience Podcast, join us as we dig into a real-world customer experience with Josh Carpenter, a seasoned enterprise account executive at InflowCX. Josh recounts a perplexing encounter with his long-standing credit union, highlighting a series of card lock incidents during his travels. We dissect the flaws in the process and explore potential solutions, touching on self-service options, streamlined authentication, and the merits of outsourcing after-hours suppo...