The Intel by Auror: Retail Crime Intelligence Podcast

Bobby Haskins, SVP of Customer at Auror, recently joined Marty Carpenter on Retail’s Most Wanted. Bobby and Marty discussed how Auror’s platform helps retailers report, solve, and prevent organized retail crime (ORC). Bobby shares insights on the top 10% of offenders responsible for the majority of retail loss and violence and how data-driven strategies, like license plate recognition, can help retailers protect their stores. They also explore success stories, the importance of collaboration with law enforcement, and the future of crime prevention technology.   In this episode, you’ll learn about: How Auror’s platform helps retailers prevent and solve organized retail crime The importance of collaboration between retailers and law enforcement in building cases Why focusing on the top 10% of offenders can significantly improve store security    Jump into the conversation: (00:00) An introduction to the episode with Bobby Haskins (01:09) Strategies to prevent retail crime (03:48) How to identify repeat offenders  and manage violent behavior (06:37) The role of store managers in crime prevention (08:22) License plate recognition for retailers (09:49) Auror’s platform for law enforcement (10:46) Future of retail crime prevention and collaboration Resources: Marty’s LinkedIn: https://www.linkedin.com/in/martycarpenter/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/ Retail’s Most Wanted website: https://www.retailsmostwanted.com/

In this episode of the Retail Crime Intelligence Podcast, host Bobby Haskins and Rhod Thomas, Auror’s Chief Customer and Commercial Officer, discuss whether companies should develop their own software or buy existing solutions. Aside from the financial cost, Rhod gives insights into what organizations must consider before deciding. Bobby and Rhod share industry examples and ways to overcome the sunk cost fallacy that leaders tend to face.  This episode explores the best time to develop in-house solutions and when it’s more advantageous to collaborate or purchase from external providers. Jump into the conversation: (00:00) An introduction to the episode with guest Rhod Thomas (05:05) Auror's impact on crime prevention and safety (08:08) A decision-making process for building or buying software (16:21) How the sunk cost fallacy affects all businesses (18:42) Why you should fail fast and learn from your mistakes (23:24) The cost of building an in-house solution  (25:54) Why you should consider the pace of technological advancement  Resources: Rhod’s LinkedIn: https://www.linkedin.com/in/rhodrithomasnz Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/

Join Auror leaders from the North American customer team as they discuss the latest insights in loss prevention and law enforcement. As industry advocates with deep experience in LP and law enforcement themselves, they’ll dive into the trends and themes they’re observing at events and in customer conversations. In this episode, you’ll learn about: The challenges and opportunities the retail industry faced in 2024 How Auror’s network effect is helping retailers identify and respond to repeat offenders more effectively What the future of retail crime prevention looks like with Auror’s next-gen initiatives Jump into the conversation: (00:00) An introduction to the Auror team (03:00) Recent trade shows and Auror's growing presence (04:34) How license plate recognition aids law enforcement  (09:18) Solving organized retail crime through cross-collaboration (13:37) Empowering customers to combat retail crime through data (17:42) Inside Auror’s next-gen room at RILA (21:54) The ease of voice-to-text reporting 

On this special episode of The Retail Crime Intelligence Podcast, Alaina chats with Mandy Neal, Senior Product Manager at Auror, about the newly released Suggested Investigations solution. Mandy works on the Investigate stream at Auror, a product within Auror’s Retail Crime Intelligence platform. Alaina and Mandy introduce Suggested Investigations by going through how it works, who it’s for, and the process that led to this release – pairing Mandy’s product expertise with Alaina’s industry perspective as a senior leader across LP and law enforcement. Stay up to date with Auror’s continual innovation: https://www.auror.co/whats-new Jump into the conversation: [00:00] Introduction to The Retail Crime Intelligence Podcast with guest Mandy Neal [05:32] New data science features Suggested Investigations [06:57] How customers save time with Suggested Investigations [10:13] Product managers value customer feedback for problem-solving, designing, testing, and refining solutions

On this episode of The Retail Crime Intelligence Podcast, Rob Wolf (Auror) talks with Police Chief Eric Clifford (Schenectady, NY) about connecting and collaborating across organizations and teams to make communities safer. They cover everything from Chief Clifford’s career journey to lessons learned as a law enforcement leader – they also dive into the current state of community crime, retail’s role in that, and how leaders like Chief Clifford are addressing it in the US. Eric Clifford is the Police Chief for Schenectady, the county seat of Schenectady County in Eastern New York. Chief Clifford is a certified Crisis Negotiator, Zone Five Regional Police Academy instructor, the former call-out coordinator for the Peer Support team, and trained as a bicycle police officer. He is also on the board of directors for the Zone Five Regional Police Academy and the Capital Region Crime Analysis Center. Jump into the conversation: [00:00] An introduction to Police Chief Eric Clifford [07:55] Efforts to recruit and diversify the police force ongoing [10:29] Shifting police mindset and building community trust through outreach programs [15:37] The importance of addressing theft for community welfare [21:31] County meeting discusses quarterly assessments, active shooter training, and emerging technology [25:12] How partnerships help reduce crime and poverty in the community [26:27] Expressing gratitude for community safety efforts, partnership, learning, and podcast participation Resources: Erics’s LinkedIn: https://www.linkedin.com/in/eric-s-clifford-40849a14/ Rob’s LinkedIn: https://www.linkedin.com/in/rpwolf/ Auror’s website: https://www.auror.co

We recently announced that public safety technology leader, Rob Wolf, joined Auror as Senior Director of Public Safety Solutions.  On this episode, Rob joins the podcast to discuss all things law enforcement and public safety technology, diving into his interesting career background and entrepreneurial journey in this space.  Prior to joining Auror, Rob led a company focused on building 911/CAD and RMS systems for small and mid-sized agencies. He is also the founder and former president of a software company that helped manage large-scale national security events and disasters, once recognized as Microsoft Partner of the Year. Jump into the conversation: [00:00] An introduction to Rob [05:39] Rob’s career journey [12:39] How retail crime rings impact us all financially [14:25] Technology in law enforcement streamlines data for officers, aiding crime-fighting [18:38] Auror focuses on bringing retail crime capabilities to law enforcement through license plate recognition [20:44] Why a career is about people and teams Resources: Rob’s LinkedIn: https://www.linkedin.com/in/rpwolf/ Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/ Auror’s website: https://www.auror.co/

Join public safety and law enforcement veterans, Rob Wolf and Raul Aguilar, as they discuss the future of crime intelligence and answer questions from the crowd in this previously recorded LPF webinar. Raul Aguilar is the Senior Director of Law Enforcement Partnerships at Auror. Prior to joining Auror, Raul served as the Deputy Assistant Director for the Countering Transnational Organized Crime, Financial and Fraud Division for Homeland Security Investigations (HSI) – the principal investigative component of the U.S. Department of Homeland Security (DHS). Rob Wolf is the Senior Director of Public Safety Solutions at Auror. Prior to joining Auror, Rob led a company focused on building 911/CAD and RMS systems for small and mid-sized agencies. He is also the founder and former president of a software company that focused on helping manage large-scale national security events and disasters, once recognized as Microsoft Partner of the Year. Jump into the conversation: [00:0] Discussing the nexus between retail and law enforcement [07:00] Rob Wolf’s background  [10:13 How disruptive technology will impact law enforcement operations [20:28] How retail crime poses challenges for law enforcement [23:54] Law enforcement success story in Midwest fusion center [31:12] Retailers can now easily send reports/evidence to law enforcement [34:50] How retailers and police collaborate to combat crime

We recently announced that criminal investigations senior leader Raul O. Aguilar joined Auror as Senior Director of Law Enforcement Partnerships. On this episode, Raul joins the podcast to talk all things law enforcement and retailer collaboration – specifically how we can help strengthen those relationships, improve investigations, and drive safer outcomes.  Prior to joining Auror, Raul served as the Deputy Assistant Director for the Countering Transnational Organized Crime, Financial and Fraud Division for Homeland Security Investigations (HSI) – the principal investigative component of the U.S. Department of Homeland Security (DHS). Jump into the conversation: [05:42] Raul’s background [09:25] A dive into Homeland Security Investigations [13:32] HSI research shows organized retail crime expansion [17:53] Raul’s transition to a new role [21:55] Learning from retailers and law enforcement networks [25:06] Building partnerships to enhance law enforcement capabilities [27:26] Closing statements  Resources: Raul’s LinkedIn: https://www.linkedin.com/in/raul-o-a-b6bbb1273/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/

Bobby Haskins (Auror) recently joined James Stark (Axis) on an LPF webinar about all things License Plate Recognition (LPR). Topics included how to integrate LPR into your existing safety strategy, technology considerations, and possible misconceptions about its use by retailers. Jump into the conversation: 00:00 People, not vehicles, drive crime 04:21 The importance of people linking in retail investigations 06:24 How to create a safe environment for customers and employees 11:09 How cameras provide multipurpose intelligent data 12:56 Auror provides vehicle data for intelligence and security 21:09 Auror automates a vehicle interest list, boosting efficiency 30:08 How to ensure thorough camera coverage in high-traffic areas Resources: James’s LinkedIn: https://www.linkedin.com/in/james-stark-64400415/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror website: https://www.auror.co/ Axis website: https://www.axis.com/en-us LPF website: https://www.yourlpf.org/

Auror recently introduced an expanded product range to its Retail Crime Intelligence platform to help retailers and law enforcement reduce crime, loss, and violence. In this episode, Tanya Johnson, Chief Product Officer at Auror, and Heather Legg, Director of Product at Auror, share how they use customer feedback and collaboration as a driving force in developing and improving their technology. With an emphasis on responsible tech and AI, machine learning enhancements, and LPR, we are given a glimpse into the future of Auror for 2024 and beyond. Resources: Tanya’s LinkedIn: https://www.linkedin.com/in/tanyanjohnson/?originalSubdomain=nz Heather Legg’s LinkedIn: https://www.linkedin.com/in/heather-legg/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/ Read the full release and product descriptions: https://www.auror.co/the-intel/retail-crime-intelligence-platform In this episode, you’ll learn: How AI and machine learning can better serve retail partners and enhance harm reduction strategies How Auror is committed to the responsible development and use of technology Auror’s vision for 2024 and beyond Jump into the conversation: (1:17) An introduction to Tanya Johnson (01:40) An introduction to Heather Legg (04:36) How Auror is technology agnostic, allowing flexibility (07:40) Utilizes customer feedback as its greatest input (15:37) Emphasizing human involvement, privacy, and trust in technology (20:46) Benefits, integrated modules, identifying loss using intel, AI, and machine learning

Originally recorded on TalkLP Podcast, host Amber Bradley sits down with Bobby Haskins, Vice President of Retail Partnerships at Auror to talk critical technology that helps keep employees and customers safe: License Plate Recognition (LPR).  Most practitioners don’t know that Auror has this technology and Bobby clears up why that is — and many other insights on industry trends. Although this may be new for the folks in the United States — this technology isn’t a new venture for Auror.  Hear how long Auror has been doing this and why they are considered an expert in this field. Resources: TalkLP Podcast: https://www.talklpnews.com/talking-lpr-tech-with-auror/ Auror LPR: https://www.auror.co/product/lpr Jump into the conversation: [06:21] Intelligence is key to retail success [13:30] Addressing privacy concerns in license plate recognition [16:50] How a vehicle of interest list automation saves retailers time [20:07] How to enhance surveillance with license plate recognition technology [24:02] Measuring customer satisfaction with Net Promoter Score [27:48] An LPR success story

In this episode, Terry Sullivan, VP of Retail Solutions at Auror, shares his insights on championing Retail Crime Intelligence – why it works and why it’s so important.  Fellow Aurors and industry veterans Bobby Haskins and Alaina Kring join Terry. Together, they provide an office hours-style look into what’s going on in LP – chatting about the latest insights and trends they’re observing worldwide.  And importantly, the team dives into what’s working to keep stores safe. You won’t want to miss it. Resources: Terry’s LinkedIn: https://www.linkedin.com/in/terry-sullivan-lpc-b267937/ Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/ Auror’s website: https://www.auror.co/  In this episode, you’ll learn:  How to adapt to the changing retail landscape The importance of purpose-driven technology in stopping retail crime The need for collaboration Jump into the conversation: (1:00) An introduction to Terry Sullivan (04:45) Global collaboration to stop retail crime (12:44) Why industry collaboration is at an all-time high (16:16) How and why Auror uses structured data (18:38) Executives rely on teams for vetting and recommendations (23:45) Teamwork and collaboration at Auror (25:42) Exploring other solutions and the upcoming plans for Terry

Ed Fritz is the Crime Prevention Supervisor for the City of Boise Police Department and the Chair of ORCAID – the Organized Retail Crime Association of Idaho. An experienced supervisor with a demonstrated history of working in both government administration and retail crime prevention, Ed frequently speaks on these topics as a key thought leader in the industry.  The relationship between Auror and the teams Ed leads has been a gamechanger for addressing ORC in the US. Over time, we’ve been able to form similar ORCA partnerships across the country and grow our network for good.  Ed has truly set the standard for what successful collaboration looks like. In this episode, we’ll dive into that and specifically look at the retailer/law enforcement collaboration opportunity. Resources: Ed’s LinkedIn: ⁠https://www.linkedin.com/in/ed-fritz-a279b7b⁠ Alaina’s LinkedIn: ⁠https://www.linkedin.com/in/alaina-kring-cpht-93108390/⁠ ORCAID’s website: ⁠https://www.orcaid.org/⁠ Learn more about the national ORCA movement: ⁠https://www.auror.co/organized-retail-crime-association⁠ Jump into the conversation: [03:26] Retail's role in crime investigation and prevention [07:15] Helping retailers understand the value of collaborating with law enforcement [13:02] An inside look at the technology resources for safety [19:00] The need to reach out early  [23:58] How new laws are empowering retailers and law enforcement [28:45] The importance of communication in solving broader scale cases Stay up to date on all things Retail Crime Intelligence: https://www.auror.co/the-intel

Season 3 of The Retail Crime Intelligence Podcast is here, and we've got a lot to talk about. Retail crime continues to rise around the world, along with violence in stores. It's time to dive deep on how we can address these challenges together as a Retail Crime Intelligence community. We'll do exactly that this season, sharing our conversations with world-class AP/LP and law enforcement leaders. Join our hosts, industry veterans Bobby Haskins and Alaina Kring, as they unpack the ever-changing landscape of retail crime. And if you enjoy the show, please consider leaving a review, subscribing, and sharing with your peers!

On this episode, Ellen Dick (Retail Partnerships Manager at Auror) speaks with Katarina Demasi (Security Administration Officer at Drakes Supermarkets) about her AP/LP career journey and how she leverages her extensive experience on the frontline while working at the Head Office now. The largest independent grocery retailer in Australia, Drakes has more than 60 stores across South Australia and Queensland. If you like this episode of The Intel Podcast Series, we'd appreciate a follow, like, and rating! And to stay connected on all things Retail Crime Intelligence, make sure you subscribe to The Intel newsletter: https://www.auror.co/subscribe #lossprevention #assetprotection #retailcrime #lawenforcement

Walmart’s Wade Schillo and John Baschoff (both Senior Manager, Asset Protection) joined Auror’s Bobby Haskins on a Loss Prevention Foundation webinar to share their learnings and experience with Auror so far. Some key talking points included: What’s changed now that they have quality intelligence and structured data to work with; Lessons from rolling out a brand new system in eight weeks to 5000+ stores and 18,000 associates; Key lightning bulb moments since starting to use a platform powered by Retail Crime Intelligence; The place of Retail Crime Intelligence in the future of AP/LP. If you like this episode and The Intel Podcast Series, we'd appreciate a follow, like, and rating! And to stay connected on all things Retail Crime Intelligence, make sure to subscribe to The Intel newsletter: https://www.auror.co/subscribe

What are connected ecosystems and how do they apply to AP/LP? In this episode, Hedgie Bartol sits down with fellow Aurors Tom Batterbury and Bobby Haskins to explore the future of connected ecosystems, how the Retail Crime Intelligence Hub fits in with that, and how it differs from traditional case management. Never miss an episode – subscribe to the show wherever you're listening. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe

Daryl Blackmore, Director of Loss Prevention at Rexall, joins Auror's VP of Retail Partnerships Bobby Haskins in a conversation about how Rexall has achieved 17% shrink improvement by empowering its teams with Retail Crime Intelligence.  This was recorded as part of a webinar presented in partnership with the Loss Prevention Foundation.  Read the Rexall case study: https://www.auror.co/customers/rexall Never miss an episode – subscribe to the show on Spotify or Apple Podcasts. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe

On this episode of The Intel by Auror Podcast Series, we chat about the latest ORC trends and insights with Dave Thompson of Wicklander-Zulawski. Dave is the President at Wicklander-Zulawski, a consulting and training company on interview and interrogation techniques. With over 15 years of investigative and interviewing experience, Dave frequently researches and writes curricula for training law enforcement and loss prevention professionals.  Key talking points from this conversation include:  What ORC looks like Handling a potential ORC perpetrator The power of information sharing Why information sharing is “the bottom line” How retailers can better support prosecutors Never miss an episode – subscribe to the show on Spotify or Apple Podcasts.  Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter: auror.co/subscribe

Join Hedgie Bartol, Senior Director of Retail Business Development at Auror, in this conversation with Loss Prevention Research Council (LPRC) research scientist Cory Lowe about Organized Retail Crime (ORC). What constitutes ORC? What’s new in ORC? What's the #1 thing retailers should be doing in order to effectively address ORC? They'll address all of that and more in this episode.  Remember to rate and subscribe if you enjoyed this episode. Stay updated on our latest content via The Intel and sign up to our monthly Retail Crime Intelligence newsletter.