The Internet Report

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period.They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience.———CHAPTERS:00:00 Intro01:11 Navigating U.S. Tax Season and Spikes in Demand06:37 Pulse Update: Outage Analysis06:40 Apple Outage: App Store, TV+, and Music13:35 WhatsApp, Other Meta Services Disrupted15:04 Square Outage17:19 Performance as a Cyber Indicator: XZ Utils20:48 Panera Bread Outage22:33 Ray AI Disruption24:13 Outage Trends: By the Numbers27:05 Get in Touch ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations.For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks.——— CHAPTERS00:00 Intro01:09 Payment and Ordering Systems Cut Out at McDonald’s04:36 Disruptions at the DMV08:48 Cable Cut in West Africa10:16 Another Fiber Cut, but With Layered Redundancy14:12 PlayStation Network, GeForce Now Experience Issues16:21 Get in Touch ———For more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast- Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications.Meta experienced issues with its log-in process, Discord navigated unexpectedly high load volumes, Comcast dealt with 100% packet loss in part of its backbone, and—the following day—LinkedIn worked its way through a backend issue.These incidents each leave valuable reminders for NetOps teams as they seek to minimize downtime and assure exceptional digital experiences.Tune in to the episode to learn more and also gain insight into the latest outage numbers and trends.——— CHAPTERS:00:00 Intro00:58 Comcast Outage05:09 Meta Outage09:38 Discord Disruption10:25 LinkedIn Outage13:22 DIRECTV Service Disruption15:25 Outage Trends: By the Numbers17:03 Get in Touch ———For more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-meta-linkedin-comcast-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast- Explore the outages in the ThousandEyes platform (no login required):Comcast Outage: https://afplzaqpehynhosldcqefycfhqqcrbzh.share.thousandeyes.com LinkedIn Outage: https://anxjzezcpptrnpodjucgzzixdkldguzm.share.thousandeyes.com - Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead.Tune in to learn more about what happened during these incidents, as well as hear our commentary on the recent outage impacting AT&T. Use the timestamps below to jump to the sections that most interest you: CHAPTERS:00:00 Intro00:59 AT&T outage impacts cellular services nationwide04:40 Australian banks appear to lose online and app-based services for 24 hours07:46 Google Cloud metadata store faces sudden demand spike09:19 Front’s “large unexpected increase in web traffic”10:23 Box experiences outage as third-party network component fails11:23 Minnesota State University Moorhead’s case study on good visibility12:44 Outage trends: By the numbers15:35 Get in touch ———For more insights, check out these links:- Explore the Front disruption in the ThousandEyes platform (no login required): https://aczocbxpamiipkdqnaqdedkytwhlfjtw.share.thousandeyes.com?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident.Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a service), setting up a new contact center to re-establish lines of communication, and reverting to manual processes.Tune in to learn more about what happened during these and other recent incidents.CHAPTERS:00:00 Intro01:00 Square Outage Impacts “Multiple” Services04:18 Applied Digital’s Multi-week Data Center Issue07:14 UC Berkeley Data Center Outage08:44 Russia .ru Domain Outage10:05 Cyber Attack at Lurie Children's Hospital11:36 Outage Trends: By the Numbers15:55 Get in Touch———For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcastIn EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcastAnd also check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-outage-and-more-news?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast- Explore the .ru domain outage in the ThousandEyes platform (no login required): https://awuyqonlmzxmvizsdcgevvdhcbzervks.share.thousandeyes.com?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

The ThousandEyes Internet Intelligence team joins us from Cisco Live in Amsterdam, talking about a major theme from the event—security.Tune in to hear their thoughts on how visibility can help companies in their security efforts, the sovereignty of data in flight, and why you don’t have to choose between security and performance.———CHAPTERS00:00 Intro01:09 Evolving Security Landscape04:53 Security Excellence & Optimal Digital Experience10:13 Sovereignty of Data in Flight14:57 Key Takeaways15:55 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. And follow us on X: @thousandeyes

What happened during the recent Microsoft Teams and Azure disruptions? Go under the hood of these incidents and also explore other recent disruptions in this week’s Pulse Update.CHAPTERS- 01:03 Network issue leads to Microsoft Teams service disruption- 04:09 Azure Resource Manager exhausts capacity, causing service issues- 06:20 Oracle Cloud experiences network outage- 09:56 Jira users encounter 503s and other errors- 10:30 Sage outage impacts South Africa- 11:08 Red Hat experiences four search-related incidents- 11:45 Recent outage trends and numbersFor more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcastIn EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcastAnd also check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-microsoft-teams-azure-outage?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse28_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

What caused recent dips in performance for OpenAI’s ChatGPT? Tune in to hear The Internet Report team unpack this and other recent disruptions, including a hack that led to an outage at the Spanish branch of the Orange mobile network, and a blip for customers of the cloud services provider DigitalOcean.They’ll also cover the outage trends they’re seeing in 2024 so far and how extreme cold weather can cause problems for data centers.For more insights on outage trends and analysis of some of the most notable outages of 2023, register for the upcoming Top Outages of 2023 webinar: https://www.thousandeyes.com/webinars/amer-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcastAlso check out these links:- Blog: 2023 Internet Outage Trends & the New Outage Landscape: https://www.thousandeyes.com/blog/internet-report-pulse-update-2023-internet-outage-trends?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcast- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcast———CHAPTERS00:00 Intro01:12 Two Consecutive Service Degradations at ChatGPT04:43 Hack Leads to Orange Spain Outage13:05 DigitalOcean Disruption15:55 By the Numbers23:26 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

As they launch into 2024, organizations are facing a different outage landscape than they had at the start of 2023. The past year saw increases in cloud service provider (CSP) outages, application outages, and the percentage of U.S.-centric outages—all of which point to an evolution in the way outages happen and the need for different strategies to minimize the impact of disruptions.In this episode, Mike Hicks (Principal Solutions Analyst at ThousandEyes) unpacks these trends and shares practical tips for mitigating disruptions and optimizing performance. Listen on YouTube or tune in on your favorite podcast platform.And for more insights, check out these resources:- Top Outages of 2023 Webinar: https://www.thousandeyes.com/webinars/amer-top-outages-2023-analyses-takeaways?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast (*In APJC? Check out the APJC session: https://cisco.webex.com/webappng/sites/cisco/meeting/register/f22aa6a322284e07abf0350b255c88c8?ticket=4832534b0000000658abcedc3030906188c1af83e52ab18645645592a5962e7bdd3a5f2afdc393ae&timestamp=1705102128048&RGID=r57f263db115ebc6efa4c0a05429caa6f)- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast———CHAPTERS00:00 Intro00:38 Cloud Service Provider Outages Trending Up02:30 Percent of U.S.-centric Outages Rises06:55 Application Outages Up in 202309:55 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

As 2023 comes to a close, in the spirit of Dickens’ holiday classic “A Christmas Carol,” let’s reflect on the valuable insights left by the ghosts of network operations teams past, present, and yet to come. Tune in to hear host Mike Hicks (Principal Solutions Analyst at ThousandEyes) discuss lessons from the NetOps teams of the past, the current state of NetOps, and what the future might hold—all with the goal of helping teams take steps to optimize performance and deliver delightful digital experiences in 2024.And also check out Mike’s related article in TechRadar: https://www.techradar.com/pro/the-ghosts-of-network-operations-past-present-and-yet-to-come———CHAPTERS00:00 Intro01:06 NetOps Past06:24 NetOps Present12:14 NetOps Yet to Come20:35 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. And follow us on X: @thousandeyes

Recent changes appeared to trigger a series of events for two peering points internationally—with very different impacts. Tune in to learn more about these incidents, why they differed, and the lessons they leave.Mike Hicks, Principal Solutions Analyst at ThousandEyes, will also cover the latest outage numbers and explore other recent incidents, including an Oracle Cloud outage and a duo of disruptions at Alibaba Cloud.Interested in more outage analysis? Check out our Internet Outages Timeline, which covers several notable Internet outages and application issues from the past year, along with the lessons they leave: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse24_podcast———CHAPTERS00:00 Intro00:45 Optus Outage02:07 AMS-IX Outage06:50 Oracle Cloud Outage08:39 Duo of Alibaba Cloud Incidents 09:44 By the Numbers13:13 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

As companies gear up for Black Friday, The Internet Report team shares some best practices for delivering great customer experiences and minimizing downtime during one of the retail industry’s biggest days of the year. Mike Hicks, Principal Solutions Analyst at ThousandEyes, will cover some helpful case studies of Black Fridays that experienced some hiccups and what you can do to guard against similar disruptions.To learn more, check out the link below: - https://www.thousandeyes.com/blog/internet-report-episode-54-black-friday-2023———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. And follow us on Twitter: @thousandeyes

Backend-related incidents have been a recurring theme in outages across 2023, caused by everything from data center issues and hardware mishaps to failures at common (shared) services.Recently, we saw two examples of these backend issues when data center power problems led to outages at both Cloudflare and Workday.Tune in to hear more about what happened at Cloudflare and Workday, as well as our analysis of disruptions at OneLogin and GitLab.———CHAPTERS00:00 Intro01:00 OneLogin Disruption05:22 GitLab.com Availability Issues09:14 Workday and Cloudflare Outages31:16 Get in Touch———For more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-workday-cloudflare-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse23_podcast- Interested in more outage analysis? Check out our Internet Outages Timeline, which covers several notable Internet outages and application issues from the past year, along with the lessons they leave: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse23_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

This Halloween, The Internet Report team is sharing some of their most thrilling (and chilling) networking tales.Pull up a chair (and a big bowl of your favorite Halloween candy) to hear what happened—and important lessons learned.———CHAPTERS00:00 Intro01:40 Haunting obstacles with a dynamic routing protocol that thwarted crew changes on an oil platform10:00 A spooky code base rollout that unleashed memory leak mischief18:58 A chilling application rollout that failed to deliver on user expectations around the globe29:45 Mysterious application issues that sent shivers down spines, before they were discovered to be caused by a wicked broadcast storm42:43 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. And follow us on X: @thousandeyes

In recent weeks, back-end infrastructure work and other backend-related issues impacted various online and consumer banking services, including DBS and Citibank in Singapore.Simple front-facing customer experiences that we’ve become accustomed to today can often mask considerable complexity on the backend. The service delivery chain of technologies powering the front end often comprises a mix of on-premises assets, cloud services, containers, and APIs.A degradation or outage to just one of those components can have massive impact. Depending on the architecture of the app and resilience of the backend, an incident in one part can be routed around in the best case scenario, or take down critical systems for hours in the worst case.Tune in to this episode to learn more about how backend changes led to outages at DBS, Citibank, and a number of Japanese banks—and how other backend issues appeared to contribute to a Google Cloud VMware Engine disruption and potentially also a Microsoft Exchange incident.For more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-dbs-citibank-outages?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q1_internetreportpulse22_podcast- Explore the Equinix issues that impacted DBS and Citibank: https://ajhrlohbopohbnmekzbcvrbeslqaijfr.share.thousandeyes.com/- Interested in more outage analysis? Check out our Internet Outages Timeline, which covers several notable Internet outages and application issues from the past year, along with the lessons they leave: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q1_internetreportpulse22_podcast———CHAPTERS00:00 Intro00:47 The Download04:10 By the Numbers06:40 Equinix Chiller Upgrade Leads to DBS, Citibank Outages in Singapore23:19 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

Outages and degradations can happen when underlying data isn’t fresh enough. In recent weeks, stale data may have contributed to incidents at both Slack and Cloudflare. Slack began experiencing issues when, by our best guess, its app stopped trusting the freshness of the data in the cache; and, separately, Cloudflare’s 1.1.1.1 DNS resolver ran into some issues related to stale root zone data.Watch this Pulse Update episode to hear more about the Cloudflare and Slack outages, and also explore recent disruptions at Google.For more insights, check out these links:- Explore the Slack outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://apiyhhcphzaowmpqpyxrtdgggadiiujg.share.thousandeyes.com- Interested in more outage analysis? Check out our Internet Outages Timeline, which covers several notable Internet outages and application issues from the past year, along with the lessons they leave: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy24q1_internetreportpulse21_podcast———CHAPTERS00:00 Intro01:11 The Download04:46 By the Numbers09:30 Slack Outage: Cached Data Freshness Issues23:08 Cloudflare Outage: Resolvers Use Stale Root Zone29:55 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes

Providing great digital experiences relies on a complex service delivery chain. The past few weeks brought multiple reminders that the root cause of cloud and app disruptions often comes down to one single link in this chain. While the component at issue may appear small, if it’s not functioning normally, the consequences can be significant. Additionally, the impact of a malfunctioning “link” is often intensified by a lack of understanding or visibility into the entire end-to-end service delivery chain, especially in situations where a change is made outside standard operating procedures or pipelines.In this episode, explore how this phenomenon appeared to play out recently when .au domains failed to resolve, as well as during disruptions at Salesforce and Microsoft Azure.For more insights, check out these links:- Explore the .au incident in the ThousandEyes platform (NO LOGIN REQUIRED): https://ajdaombojgmvnbvsclhtvgmrskaicjvo.share.thousandeyes.com/- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep20———CHAPTERS00:00 Intro00:54 The Download06:01 By the Numbers08:23 .au Domains Fail to Resolve15:42 PlayStation Network Disruption21:10 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes

In a world that operates at “hyperscale,” the potential for hyperscale-sized problems is also very real. The measure of a good provider—and a well-engineered system—is how well they handle these anomalous conditions and minimize disruption.During recent weeks, some of these hyperscale-sized outages hit, including data center-focused disruptions that impacted companies like Square, Oracle OCI, NetSuite, and Microsoft Azure. Tune into this Pulse Update episode to go under the hood of these outages and discover how the companies responded—and important lessons learned.For more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-down?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep19- Explore the Square outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://akinmwcoyjwhlwmhnykikzqkxcltwasv.share.thousandeyes.com———CHAPTERS00:00 Intro00:59 The Download04:33 By the Numbers09:02 Square Outage23:08 Oracle OCI, NetSuite, and Microsoft Azure Outages32:19 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes

An outage occurs, a change is rolled back, and everything stabilizes. But what happens when the change is attempted a second time?These second tries often go much more smoothly. While another outage might still occur during this “take two,” the impact is usually far less severe. The engineering team has learned from what went wrong the first time and is ready to stop at the first hint of trouble. Slack recently experienced a pair of disruptions that appear to illustrate this “take two” scenario: a longer disruption resulting from a routine database cluster migration, followed by a much shorter outage a few weeks later that also involved database work, potentially indicative of related work that went more smoothly.And for more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-slack-x-outage?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep18- Explore the Slack and X disruptions in the ThousandEyes platform (NO LOGIN REQUIRED): Slack: https://afkmcwbeszwdtqqpvouwgjolywiugryx.share.thousandeyes.com/X: https://adcsnhfupsardmzyocrxqdcvriengkew.share.thousandeyes.com———CHAPTERS00:00 Intro00:47 The Download04:06 By the Numbers05:41 Slack Disruptions09:25 X Disruptions20:20 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes

Context matters when working on a distributed web-based application or service where everything is linked and dependent on each part functioning correctly. It’s all too easy for one team to make a change that unexpectedly affects something another team is working on. Or the combined impact of both changes may also accidentally break something.To avoid such mishaps, teams should cut back on silos as much as possible.However, it’s hard to completely eliminate siloed operations or decision-making. But the potential negative effects of silos can be reduced if each team has a view of the end-to-end service that’s tailored to their specific area or domain—that is, presented to them in a context that they understand.Tune in to this week’s episode to learn more about mitigating silos and also explore lessons from recent disruptions at Slack, Spotify, and Wells Fargo.And for more insights, check out these links:- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-slack-outage?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep17- Explore the Slack disruption in the ThousandEyes platform (NO LOGIN REQUIRED): https://apiijiaoljxvlpnzjkxwwlcqmmcovppx.share.thousandeyes.com/———CHAPTERS00:00 Intro00:49 The Download04:35 By the Numbers06:55 Slack Disruption27:18 Spotify Disruption33:15 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X (formerly Twitter): @thousandeyes