DiscoverThe Jasons take on...
The Jasons take on...

The Jasons take on...

Author: Jason Whitehead & Jason Noble

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Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons.

Jason Whitehead (US) and Jason Noble (UK)
10 Episodes
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The Jasons are very excited to have our first guest join "The Jasons Take On…". Please join our conversation with Sue Farrance, Head of Customer Success at Signable. Sue shares her experiences and insights into how to best develop trusted relationships with Customers. Enjoy Sue's insights into how she built the customer success program from scratch, her unconventional approach to highering great customer success talent, and how she has focused all of her team's actions on building trust with customers.You can connect with Sue on LinkedIn at: https://www.linkedin.com/in/suefarrance/Learn more about The Jasons Take On, and register to join one of our live podcasts at https://thejasonstakeon.com/
We covered some of the big challenges in customer adoption and onboarding in our February episode. Join us this month where we're talk about how you can accelerate the process and the adoption of your solutions within your customers. We'll be looking at user adoption and engagement, stakeholder adoption and ultimately the organisational adoption, and how they work in tandem with each other and what the key approaches are to accelerating them, with some solid examples of ideas that we've seen working in different organisations.Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.EXTRA RESOURCES:Free Ecourse: Why Software Projects Fail..and What To Do About Ithttps://trituns.com/free-ecourse-why-sw-projects-fail/The Jasons Take On:https://thejasonstakeon.com/The Jasons Take On LinkedIn Group:https://www.linkedin.com/groups/12224398/The Jasons Take On Twitter:https://twitter.com/TheJasons_CS Tri Tuns Resources:https://trituns.com/resources/Customer Success Mastermind:https://csmastermind.com/
We always say that technology is a critical part of customer success, along with people and processes but what does this mean and how does technology help organisations deliver success for their customers? We're all very aware of how many great technology solutions there are in the marketplace but what areas do we need to look at for our own customer success management? Join us this month for an unplugged conversation talking about where technology fits in, the many different areas it covers (including customer success management, onboarding, adoption, product, task management and project management) and some of the trends that we're seeing in 2019 in the marketplace.Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
Get to know your hosts, Jason Noble (UK) and Jason Whitehead (USA), and the reason for "The Jasons Take On…" podcast. We are all about encouraging Bold Customer Success, and we want you to go out and do great things to help your customers succeed with technology.In this brief introduction you learn a bit about why we are so passionate about customer success, our backgrounds, and experiences. This show is our opportunity to try to give back to the customer success community and help you and your customers be more successful. Thanks for listening!
In this unplugged conversation, Jason Whitehead (US) and Jason Noble (UK) discuss the financial issues, considerations, and impact of an effective Customer Success program for SaaS vendors.
Building great relationships and partnerships with our customers is one of the cornerstones of customer success management and account management, but it’s not easy to do well, particularly when customers are as busy as they are in 2019. In this conversation we look at the most effective strategies for building long term and lasting relationships with all our customers, and what the key areas are to focus on, and some common pitfalls to avoid.Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
We all know that proper onboarding and effective adoption is critical for minimizing time to first value, getting quick wins, building positive client relationships, and setting yourself up to have long-term customer relationships. In this conversation we look at how to design, build and deliver a fantastic customer onboarding program that will set you and your customers up for long-term success.Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.RESOURCES:Watch the more detailed video series where we share how to draw out and discuss the success curve with your customers here: https://trituns.co/IncreaseSoftwareAdoptionVideoCatch future episodes of "The Jasons Take ON" at: https://trituns.co/jasonsLearn more at https://trituns.co/resources
Getting sales and customer success aligned so they collaborate effectively to ensure that customers are successful throughout the lifecycle is a major challenge for most organizations. Learn more about this challenge and what to do about it.
Being Customer Centric

Being Customer Centric

2019-01-2500:54:49

This conversation examines what it means to be customer centric and why it is a challenge for businesses today. We examine different perspectives on customer centricity, the business case for being highly customer centric, and key challenges.
Customer Success Leadership

Customer Success Leadership

2019-01-2500:52:17

This episode focuses on global customer success (CS) leadership. We examine a variety of challenges that CS leaders need to address. We discuss the qualities it takes to be an amazing leader of CS and how you can grow customer success leadership talent.
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