The Josh Bersin Company

In this podcast I describe the new, transformed role of HR Business Partner. This pivotal position, which was defined 25+ years ago as an “HR Generalist,” has now become pivotal to a company’s successful people strategy. If you want to learn more, check out our most popular course in the Josh Bersin Academy, the HR Consulting Masterclass, or call us for advice. Of all the things we deal with in business, none are as important as having the right level of management, leadership, and HR expertise at the point of need. This is the new role for the HRBP, and this podcast gives specific examples. This topic is part of our complete Systemic HR advisory program, which has been rolling out over the last year. If you’re trying to make your HR team or HR department more effective, please give us a call. Additional Information Introducing the Systemic HR Initiative Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR Overview of Systemic HR: The Four Levels Of Maturity (podcast)  

Globalization Partners (G-P), a company specializing in global employer of record services (EOR), discusses the complexities and opportunities in the global employment market. They emphasize the importance of compliance, automation, and the human touch in their approach. In this podcast I interview Nicole Sahin, Founder and CEO, and Nat Nataranjan, Chief Product Officer. The EOR space is massive: including providers like G-P, Deel, Oyster, Remote, Papaya Global, Rippling, and others. In this interview Nicole and Nat explain the history of the market and how G-P has built its highly service-centric, technology-agnostic, partner-centric approach to global hiring and growth. Additional Information The Global Workforce Intelligence Project EOR Provider Deel Expands Into HCM (and Payroll)    

Given this week’s political news, I wanted to share my thoughts on “Citizenship,” the way we as employees and individuals work together to help our company and our society make decisions the benefit everyone. We live in a world of shatteringly fast change, with two global wars, a rising sense of mistrust of political systems, and enormous changes to our working and family lives. Despite all this change, and the difficult decisions we must make, there is a process for continuous improvement. And this process, which I label Citizenship, applies to our companies, our teams, as well as our cities, states, and societies. This podcast discusses this issue and is here to convince you that you, as an individual manager, employee, or leader, have an enormously important role in creating a positive, high-performing community in your company. Citizenship: the character of an individual viewed as a member of society; behavior in terms of the duties, obligations, and functions of a citizen: e.g. an award for good citizenship. (Dictionary.com, based on Oxford English Dictionary.) Sound Bites “The reason we have political systems in the world is to find a way for individuals and businesses to legislate, debate, argue, and negotiate the resource allocation of a country, of a state, or a city.” “A company is essentially a small society. We have to make decisions on how we allocate resources as well.” “Citizenship to me is a really wonderful word because what it tends to mean is you as an individual, we as individuals have two fundamental roles in society.” Keywords politics, citizenship, resource allocation, organizations, internal citizenship, diversity, financial performance, Workday, DEI, Starbucks, society, government Additional Information World-Class Diversity and Inclusion: Elevating Equity (Josh Bersin Academy Certificate Course) The Voice of the Employee (Certificate Course) Giving Voice to Values (Certificate Course) Citizenship On The Rise: What This Means To Business and HR

This week, coming off our amazing Irresistible 2024 conference, I recap what we learned and discuss the evolution of enterprise talent intelligence. I explain the Skyhive-Cornerstone deal, update you on SAP and Workday’s AI efforts, and give you a preview of what’s going to happen as we get our hands on OpenAI GPT4o (Omni). Next year’s Irresistible will be May 19-22, 2025 so put it on your calendar. And if you’re ready to revolutionize your HR team and entire HR function, Galileo is now fully available – you can learn more here. Additional Information Galileo Goes Live, Expands Its Power With New Trusted Content YouTube video of Galileo Launch    

In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the streets. Video version of podcast: https://youtu.be/6VuOYUBT2KA Takeaways Microsoft is a role model for HR, with an innovative and experimental approach. They are leveraging the Microsoft Graph to gather skills and HR data for better decision-making. Viva Skills and Eightfold are being used to build a skills infrastructure and provide personalized recommendations. Microsoft is integrating AI agents like Galileo into the Microsoft Copilot, showcasing the importance of AI in HR. Companies need to develop their own AI strategies to stay competitive in the evolving HR technology landscape. Chapters 00:00 Introduction to Microsoft and their HR Function 02:06 Building a Skills-Based Employee Experience 05:34 Challenges of Skills Platforms in HR Technology 10:38 Integrating AI Agents into Tools and Systems 15:36 The Significance of AI Technologies in HR Redesign Additional Information: Building A Skills-Based Organization: The Exciting But Sober Reality Enterprise Talent Intelligence Arrives, Disrupting The HR Tech Market Here Come The Copilots!

Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us). I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially. Additional Information Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth Why I’m Still Bullish On Workday Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love it!)

This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente Takeaways Employee experience is a more expansive and refreshed approach compared to traditional employee engagement. Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences. Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience. Employee activation empowers employees to make local changes to improve their work experience. Sound Bites “Employee experience is the core mission of HR” “Self-directed and coach-oriented career development is a massive driver of organizational performance” “Be careful not to threaten employees inadvertently with AI” Additional Resources Employee Activation: An Essential Big Idea For 2024 Why The 4-Day Week? Because 33 Year-Olds Now Run The World. Surprising Results From The World Happiness Report: What It Means To You  

Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day. And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is transforming the way users interact with these systems. Talent intelligence, powered by AI, is becoming an enterprise-class system that goes beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is also experiencing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech market is expected to disrupt the industry and companies that adapt quickly will thrive. Keywords Microsoft, Co-Pilot, AI, Fortune 500, CompTIA, productivity, enterprise applications, Workday, SAP, talent intelligence, learning and development, HR tech market Takeaways Microsoft’s Co-Pilot, powered by AI, is the largest and most prevalent AI tool in the world, used by Fortune 500 companies. AI is being integrated into various applications, improving productivity and saving users hours per day. Enterprise applications, such as Workday and SAP, are incorporating AI to transform user interactions. Talent intelligence, powered by AI, is expanding beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is undergoing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech market is expected to disrupt the industry, and companies that adapt quickly will thrive. Sound Bites “Microsoft’s Co-Pilot is now in use by 60% of the Fortune 500.” “61% of companies are already using AI in their corporate infrastructure.” “Microsoft is deploying AI at a scale that’s just spectacular.” Additional Information Why I’m Bullish On Workday: News From The Innovation Summit Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. A Peek Under The Covers Of SAP SuccessFactors’ AI Strategy

This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Workday’s AI Architecture Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Labor Market Has Totally Changed: Are You Really Ready?

In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D! Additional Information The $340 Billion Corporate Learning Industry Is Poised For Disruption How To Take A Pragmatic (and winning) Approach To Skills BetterUp Manage: Pioneering AI-Powered Platform For Leaders

Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a lot of disruption ahead. And for HR and leadership teams, the opportunities are even bigger than we realized. And I explain why deep vertical AI systems, not broad “expansive” ones, are the future. And “Mixture of Experts” is where we’re going. *This podcast was recorded outside so I apologize for some wind noise* Additional Information Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR AI in HR Certificate Course – The Josh Bersin Academy HR Technology Traiblazers: Vendors Who Are Reinventing HR Through AI

In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Information The Post-Industrial Age research Nick Bloom Research on CHRO Pay Talent Intelligence Primer Join The Research Study on people analytics and talent intelligence (you’ll get the results) Our Newest Academy Course: AI in HR – join us.

Believe it or not, chatbots are taking over the world. And they’re much more powerful, integrated, and intelligent than ever. In this podcast I talk with Adam Godson, CEO of Paradox. Through its pioneering focus, Paradox has radically changed the way we think about recruiting technology, making the complex process orders of magnitude easier for job seekers, recruiters, and hiring managers. As you’ll learn about in this podcast, these “narrow but deep” Conversational AI systems are extremely powerful, but they’re not as simple as you think. Use this podcast to learn about Paradox and also as a guide to help you think about Conversational AI in many of your HR strategies. Additional Information Understanding AI in HR Our New AI in HR Certificate Course – #1 In The Josh Bersin Academy The Role Of Generative AI In HR Is Now Becoming Clear

This was such a fun discussion: Lynda Gratton, who wrote The Hundred Year Life, and I discuss the new world of work, careers, and policy issues we face. As I discuss in the beginning, the changing demographics and demands workers are essentially forcing companies to become what we call “Dynamic Organizations.” Note that this week Bayer jumped into this new world, following companies like Telstra, Unilever. Schneider Electric, HSBC, and many others. Additional Information About Lynda Gratton Bayer adopts the Dynamic Organization model – cutting bosses The Dynamic Organization Research Understanding the Pixelated Workforce The New Deal of Work (Diane Gherson)

This podcast was just published on YouTube, so you can watch the video. Companies all over the world are buying and implementing skills technology throughout HR. But how do we know what to buy and make sure it’s all going to add value? In this video I unpack a different approach: the pragmatic approach to skills, and how this approach will unlock you from vendor paralysis and make sure your investments really drive tremendous value. Much more to come on this topic, stay tuned for our upcoming research study on Enterprise Talent Intelligence. (Bonus episode authored between my normal Friday afternoon publishing.)

This week the World Happiness Report was published, an encyclopedic look at happiness for the year. The results are surprising, disappointing, and very important. In this podcast I unpack the findings and show you the six factors that correlate to global happiness and what they mean for you as a leader, employer, or HR professional. Once again there are lots of important lessons here for corporate culture, remote work, pay, and management. Additional Information What The World Happiness Report Teaches Us About Work (article) Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations Employee Activation: An Essential Big Idea For 2024 Citizenship On The Rise: What This Means To Business and HR

Why are we having a national discussion about the 4-day week? Because the workforce has radically changed, and 33 Year-olds now run the world. In this podcast I talk about how and why the workforce has radically changed and what this means to managers, leaders, and HR. I also discuss why talent density, talent activation, and empowered leadership are the management secrets for the future. I also describe my discussion with the head of HR at OpenAI, the 4-day week legislation in Washington (Bernie Sanders), and The Infinite Game in business. Lots of food for thought. Additional Resources It’s Me, Hi, I’m the Problem. I’m 33 The Four-Day Work Week: An Idea Whose Time Has Come 32-Hour Week Discussion In US Senate How To Create Talent Density Finite and Infinite Games  

In this podcast I discuss our meetings in NYC with senior HR leaders about our Dynamic Organization research, and how “Talent Density” is becoming one of the key strategies for growth. I also discuss how “change has changed” and why we have to take advantage of front-line employees and managers in our organizational development and growth strategies. I also discuss what change leaders do and why a new model of leadership is emerging, as well as why financial systems and DEI programs have to adapt to these new models. Examples include Netflix, Boeing, ServiceNow, US military, and others. Additional Information How To Build A Dynamic Organization (new research) Introducing The Organization Design SuperClass Irresistible 2024: Join Us This May

This week Workday announced plans to acquire HiredScore and while it may seem tactical, this deal could have bigger implications. In this podcast I discuss M&A in HR Tech and why we may be entering a new AI-fueled cycle of M&A activity. Additional Information Workday To Acquire HiredScore, A Potential Shakeup In HR Technology Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For Productivity Understanding AI in HR The Talent Intelligence Primer

As companies shift heavily towards “skills-based hiring” to remove bias, we now see the unintended consequence. Half of all US college graduates are now “underemployed” and 52% of college grads never use the skills they studied in school. This new study, which looks at 10-year job histories of college graduates in the US found that “of the graduates in non-college-level jobs a year after leaving college, the vast majority remained underemployed a decade later.” This study included college grads from 2012 to 2021, conducted by Burning Glass Institute and Strada Education. What’s going on? Hundreds of studies continue to show that college graduates outperform non-grads. The Social Security administration itself states. Men with bachelor’s degrees earn approximately $900,000 more in median lifetime earnings than high school graduates. Women with bachelor’s degrees earn $630,000 more. The Burning-Glass/Strada report also points out that students have seen this coming. College applications are down and students are moving away from liberal arts toward trade-oriented degrees in computer science and engineering. Is this a big wakeup call to Colleges? It sure is. Listen to my explanation about what’s going on. Additional Information Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI Irresistible 2024: Join Us This May! Introducing Our New “AI in HR” Certificate Course