Claim OwnershipThe KMC University HelpDesk Podcast
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The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive.
Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com
Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com
14 Episodes
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Ever had a CO-16 denial on your Medicare EOB? Or you got a denial that said your diagnosis codes didn’t match the CPT code? All of this may be because of a lack of proper diagnosis coupling. This HelpDesk episode sheds some light on what’s necessary! Watch the full video on KMCUniversity.com!
ICD-10 annual code changes are just around the corner! Each October, chiropractors must review, update, and prepare their systems for new, deleted, or revised ICD-10 codes. In this HelpDesk episode, Dr. Erin Stubblefield explains how to get ready for these updates, from checking Chapter 13 codes and training your staff to refining documentation for compliance. Stay proactive and keep your claims clean with these practical tips from KMC University.Watch the full video on KMCUniversity.com!
The concept of "Cash is King" in chiropractic practices offers benefits such as reduced administrative work and greater autonomy, but it's essential to understand that cash-only practices still face regulatory responsibilities. Ultimately, compliance is tied to being a licensed healthcare provider, regardless of payment methods. Watch the full video on KMCUniversity.com!
Very often, chiropractors and teams are confused about what can be charged to Medicare patients when it comes to the Limiting fee. In this helpful video, KMC explains the ins and the outs of the limiting fee…and why it’s not so limited for our offices in this profession.Watch the full video on KMCUniversity.com!
Good documentation is more than a requirement—it’s an art that protects your practice and serves your patients. In this HelpDesk episode, Dr. Erin Stubblefield from KMC University breaks down the key principles that make patient documentation clear, consistent, and defensible. Learn why specificity, consistency, accurate tracking, and personalization transform your daily notes into powerful tools for better patient care and stronger compliance. Watch the full video on KMCUniversity.com!
Yes, we have a set of codes that AMA CPT has allowed for use in “consultations”. But hold it! They are not the same kinds of “consultations” we refer to in our profession, such as the initial consultation for a new patient, or that often “free” consultation or, as we like to call it, Pre-Acceptance Interview” for potential new patients. Follow along with this quick Help Desk episode to help you best understand how to use official Consultation codes 9924X and 9925X. Watch the full video on KMCUniversity.com!
In this HelpDesk episode, Dr. Erin Stubblefield breaks down why the chiropractic profession continues to face scrutiny from the Office of Inspector General (OIG). From billing errors and missing documentation to the misuse of codes, we explore the four main reasons chiropractic Medicare claims are often denied — and what you can do to protect your practice.Watch the full video on KMCUniversity.com!
Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk session, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity.Watch the full video on KMCUniversity.com!
Compliance doesn’t have to be scary. In this HelpDesk session, Kathy explains how chiropractic compliance programs—whether for HIPAA, OIG, or Medicare—can be scaled to fit practices of any size. Instead of worrying about overwhelming regulations, learn how small, practical steps can protect your practice, reduce risk, and keep you compliant without the stress.Watch the full video on KMCUniversity.com!
Patient retention isn’t just about great adjustments—it’s about compliance, documentation, and building trust. In this HelpDesk podcast, Dr. Rachel explains how accurate records, clear communication, and administrative processes all work together to keep patients engaged in care. Learn practical steps for doctors and staff to improve retention, protect compliance, and maintain strong patient relationships.Watch the full video on KMCUniversity.com!
Professional courtesy discounts can be a nice gesture—but without a written policy, they can create big compliance risks. In this HelpDesk podcast, Rebecca explains when these discounts are appropriate, who commonly qualifies, and why waiving co-pays or deductibles is never okay. Learn how to protect your practice with clear policies while still extending courtesy care where it makes sense.Watch the full video on KMCUniversity.com!
E/M coding for chiropractors doesn’t have to be complicated—or costly if you get it wrong. In this HelpDesk video, Dr. Erin Stubblefield explains how to choose the right Evaluation and Management (E/M) codes for new patient visits using Medical Decision Making (MDM) or Total Time.Too often, providers under-code, especially for pediatric patients, because they assume complexity is low. But coding rules changed in 2021, and those assumptions could leave money on the table. Learn how to document your thought process, avoid compliance risks, and code with confidence.Stay compliant. Bill accurately. And reflect the real value of your care.Watch the full video on KMCUniversity.com!
Confused by talk of a “new HIPAA Security Rule”? You’re not alone. In this HelpDesk session, Jill from EasyTech Compliance joins KMC University to separate fact from fiction and walk you through what’s actually changing. Learn the difference between a proposed rule (NPRM) and a final rule, what’s currently required for breach notifications, and what your real responsibilities are when it comes to business associates. Get clarity on how to prepare for future changes without falling for misinformation, and find out where to go for the most accurate, up-to-date compliance resources.Watch the full video on KMCUniversity.com!
Dealing with personal injury cases can be confusing for chiropractors — especially when attorneys and insurance get involved. In this HelpDesk episode, KMC explains why you should never act like a bank for your patients, how to handle PIP, med pay, and third-party claims properly, and what to watch for when attorneys try to control the money. Protect your practice and get paid fairly for your care!Watch the full video on KMCUniversity.com!
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