Claim OwnershipThe KMC University HelpDesk Podcast
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The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive.
Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com
Learn more about how KMC University can help you and your chiropractic practice: www.KMCUniversity.com
22 Episodes
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Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice.Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA applies to AI services, what new security rules are coming, and what steps you should take to stay compliant.Watch the full video on KMCUniversity.com!
Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice at risk.Watch the full video on KMCUniversity.com!
In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the difference between medically necessary care and clinically appropriate care in chiropractic.Learn how to determine when treatment is billable under insurance and when it’s simply appropriate for patient well-being but not reimbursable.Dr. Erin breaks down the four components of medical necessity — patient complaint, objective findings, functional deficit, and plan of care — and clarifies how to document both compliant and non-billable care correctly.Avoid common billing errors, strengthen your documentation, and stay compliant while providing the best care possible.Watch the full video on KMCUniversity.com!
This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries.Watch the full video on KMCUniversity.com!
Thinking about replacing paper sign-in sheets with an iPad kiosk? Before you do, make sure it’s HIPAA compliant. In this HelpDesk episode, Jill with KMC University explains how to secure your digital check-in process. Learn the essentials of HIPAA compliance for iPad sign-in kiosks, from setting up a business Apple ID to enabling Guided Access and understanding shared responsibility with your EHR vendors. Stay compliant, avoid breaches, and protect your patients’ information.Watch the full video on KMCUniversity.com!
Thinking of delegating services to your staff? Before you do, make sure you’re following your state board regulations, malpractice carrier guidelines, and payer policies. Not all services can be delegated, and failing to check these requirements could lead to compliance risks and reimbursement issues. Learn what you need to look for, what key terms to search in payer policies, and how to ensure your practice stays within the lines of compliance. Need help? KMC University is here for you!Watch the full video on KMCUniversity.com!
Sometimes the smartest billing move is letting patients take the lead. In this HelpDesk episode, KMC explains the chiropractic superbill billing process, when to use it, how to complete it correctly, and why it helps reduce administrative stress. By providing patients with a clear, detailed superbill, chiropractors can empower them to pursue out-of-network reimbursement independently, stay compliant, and avoid the pitfalls of complex payer rules. Learn when superbills make sense and how they can benefit both you and your patients.Watch the full video on KMCUniversity.com!
Ever had a CO-16 denial on your Medicare EOB? Or you got a denial that said your diagnosis codes didn’t match the CPT code? All of this may be because of a lack of proper diagnosis coupling. This HelpDesk episode sheds some light on what’s necessary! Watch the full video on KMCUniversity.com!
ICD-10 annual code changes are just around the corner! Each October, chiropractors must review, update, and prepare their systems for new, deleted, or revised ICD-10 codes. In this HelpDesk episode, Dr. Erin Stubblefield explains how to get ready for these updates, from checking Chapter 13 codes and training your staff to refining documentation for compliance. Stay proactive and keep your claims clean with these practical tips from KMC University.Watch the full video on KMCUniversity.com!
The concept of "Cash is King" in chiropractic practices offers benefits such as reduced administrative work and greater autonomy, but it's essential to understand that cash-only practices still face regulatory responsibilities. Ultimately, compliance is tied to being a licensed healthcare provider, regardless of payment methods. Watch the full video on KMCUniversity.com!
Very often, chiropractors and teams are confused about what can be charged to Medicare patients when it comes to the Limiting fee. In this helpful video, KMC explains the ins and the outs of the limiting fee…and why it’s not so limited for our offices in this profession.Watch the full video on KMCUniversity.com!
Good documentation is more than a requirement—it’s an art that protects your practice and serves your patients. In this HelpDesk episode, Dr. Erin Stubblefield from KMC University breaks down the key principles that make patient documentation clear, consistent, and defensible. Learn why specificity, consistency, accurate tracking, and personalization transform your daily notes into powerful tools for better patient care and stronger compliance. Watch the full video on KMCUniversity.com!
Yes, we have a set of codes that AMA CPT has allowed for use in “consultations”. But hold it! They are not the same kinds of “consultations” we refer to in our profession, such as the initial consultation for a new patient, or that often “free” consultation or, as we like to call it, Pre-Acceptance Interview” for potential new patients. Follow along with this quick Help Desk episode to help you best understand how to use official Consultation codes 9924X and 9925X. Watch the full video on KMCUniversity.com!
In this HelpDesk episode, Dr. Erin Stubblefield breaks down why the chiropractic profession continues to face scrutiny from the Office of Inspector General (OIG). From billing errors and missing documentation to the misuse of codes, we explore the four main reasons chiropractic Medicare claims are often denied — and what you can do to protect your practice.Watch the full video on KMCUniversity.com!
Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk session, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity.Watch the full video on KMCUniversity.com!
Compliance doesn’t have to be scary. In this HelpDesk session, Kathy explains how chiropractic compliance programs—whether for HIPAA, OIG, or Medicare—can be scaled to fit practices of any size. Instead of worrying about overwhelming regulations, learn how small, practical steps can protect your practice, reduce risk, and keep you compliant without the stress.Watch the full video on KMCUniversity.com!
Patient retention isn’t just about great adjustments—it’s about compliance, documentation, and building trust. In this HelpDesk podcast, Dr. Rachel explains how accurate records, clear communication, and administrative processes all work together to keep patients engaged in care. Learn practical steps for doctors and staff to improve retention, protect compliance, and maintain strong patient relationships.Watch the full video on KMCUniversity.com!
Professional courtesy discounts can be a nice gesture—but without a written policy, they can create big compliance risks. In this HelpDesk podcast, Rebecca explains when these discounts are appropriate, who commonly qualifies, and why waiving co-pays or deductibles is never okay. Learn how to protect your practice with clear policies while still extending courtesy care where it makes sense.Watch the full video on KMCUniversity.com!
E/M coding for chiropractors doesn’t have to be complicated—or costly if you get it wrong. In this HelpDesk video, Dr. Erin Stubblefield explains how to choose the right Evaluation and Management (E/M) codes for new patient visits using Medical Decision Making (MDM) or Total Time.Too often, providers under-code, especially for pediatric patients, because they assume complexity is low. But coding rules changed in 2021, and those assumptions could leave money on the table. Learn how to document your thought process, avoid compliance risks, and code with confidence.Stay compliant. Bill accurately. And reflect the real value of your care.Watch the full video on KMCUniversity.com!
Confused by talk of a “new HIPAA Security Rule”? You’re not alone. In this HelpDesk session, Jill from EasyTech Compliance joins KMC University to separate fact from fiction and walk you through what’s actually changing. Learn the difference between a proposed rule (NPRM) and a final rule, what’s currently required for breach notifications, and what your real responsibilities are when it comes to business associates. Get clarity on how to prepare for future changes without falling for misinformation, and find out where to go for the most accurate, up-to-date compliance resources.Watch the full video on KMCUniversity.com!
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