The Leadership in Insurance Podcast - Insurtech & Innovation

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by David Fontain, CEO and Founder of Foresight, the insurtech start up on a mission to improve safety and lower rates by providing smarter workers compensation insurance. We had a great conversation this week where we discussed a wide range of topics such as: Creating a better incentive for businesses to improve their workplace safety What specific USP does Foresight’s technology give to the workers comp market? Why is the middle market underserved? Why opt for the traditional broker distribution channel? The greater the complexity of risk the more value the brokers can add Why did the first-wave insurtechs move away from that avenue? Delivering value to policy holders Enabling long term business sustainability Without insurance there is no business How having a background in brokerage allows insight into the main pain points that the consumer faces Launching just before the pandemic and how this impacted the fully remote working model Hybrid working model and satellite offices What’s your take on the investment market right now? Diversification of what insurtech looks like How do you make a remote culture work for you? Bringing people onboard from incumbent carriers and encouraging the tech ethos What is the next leap forward for insurtech?Thank you David for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Rob Galbraith, an 'Insurance Futurist', a keynote speaker and thought leader on the evolution of insurance and the author of 'The End of Insurance As We Know It' which he released in 2019.We had a great conversation this week where we discussed a wide range of topics such as: Rob’s 20 year long Insurance background and working at USAA The drive for innovation at USAA Launching ‘The End of Insurance As We Know It’ in 2019 What does insurance look like in 2030? Technology has actually been around in insurance for a long time We are actually still in the early days of insurtech S.C.A.L.E.D Technologies The ability to offer insurance to people who have never had insurance before Competing on both algorithms and experiences To what extent has insurance evolved to cater our more nuanced needs? The seven fatal flaws of insurance Insurance as a social good Are the current neo-insurers really fundamentally different to their incumbent counterpart? Can you get enough touch points with the customer to maintain loyalty? Are we seeing true innovation in insurtech or just a natural evolution?Thank you Rob for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Daniel Fogarty, CEO of Evari. Evari is an Australia-based SaaS platform who empower insurers to launch and manage insurance products that are easy to buy, easy to manage and flexible to changing needs.We had a great conversation this week where we discussed a wide range of topics such as: Approaching insurtech from the small business angle Utilising cloud accounting to make insurance more flexible Rethinking the entire policy administration system What does it take to build a successful entrepreneurial team? Serendipitous meetings and being open minded to opportunities Remote working across continents Encouraging the industry to embrace the customer Pivoting towards being a SaaS business The challenge of adopting broad skills as a founder in an insurtech Encouraging more touch points and clarity for the customer What do you look for in a typical partnership? Does insurance only serve the broker? Daniel’s role on the board of Insurtech Australia The growing tech environment in Australia Thank you Daniel for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Geoff Keast, CEO of Montoux. Montoux is the Actuarial Automation and Decision Science platform for life and health insurers who enable carriers to improve profitability, grow sales and better understand and serve customers. They do this is by combining actuarial and data science expertise with automation and machine learning techniques - all in one game-changing platform.We had a great conversation this week where we discussed a wide range of topics such as: The lack of technology adoption in the life and health domain The lag in digitisation of actuarial science Where does data science sit within an insurance carrier? Decision science - data science and actuarial teams working together Problem first thinking Can you be too successful to innovate? The lack of opportunity to create better decisions How do you penetrate a market that has a long term mindset? Pricing optimisationThank you Geoff for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Matthias Naumann, CEO of Companjon, the Dublin-based tech venture specialising in bespoke embedded insurance solutions. We had a great conversation this week where we discussed a wide range of topics such as:  What is unique about Companjon’s approach to embedded insurance?  Going full stack? Is being a full stack insurance provider essential for trust?  Redesigning the whole insurance process, end-to-end.  Offering flexible coverage to suit customer’s changing lifestyles  How do you deal with customer perceptions of insurance?  Why is this embedded and hyper personalised insurance model so successful in Asia?  How do you go about penetrating the European market?  The challenges of operating within a mature market  Partnerships and innovation Is imagination (or lack of) the limitation of innovation?  How embedded insurance improves customer experience  The timeline for producing an embedded product  The impact of the pandemic for Companjon  Was the pandemic needed for large scale adopting of digital solutions?  What has 2022 got in store for Companjon? Thank you Matthias for your time, it was great to speak to you! This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space. Our host in FinPro Director, Alex Bond  Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome the latest episode of the Leadership In Insurance Podcast, we are sharing a special episode this week, the live recording of our first FLITe series panel event.The FLITe series is FinPro's new events series that brings together aspiring future female leaders in InsurTech through round tables, panel events, and discussions. Our aim is to help close the InsurTech gender gap and inspire the future leaders of the InsurTech world. We believe that a balanced and representative workforce drives innovation. We want to encourage organisations to retain women and strive to promote gender equality.We hosted our first webinar last week, a discussion on 'The Career Opportunities in InsurTech' and were joined by an amazing panel of inspiring speakers: Caroline Langridge, Head of ACT Underwriting Management, AON Ines Cheaib, COO, Gaia  Caroline Garrow, CIO, Flock Along with Alex Bond, MD, FinPro and The Leadership In Insurance Podcast hostOur debut event was a great success, thank you to everyone who joined us online for the live event and for those who were unable to make it, we hope you enjoyed listening back. We covered a wide variety of topics such as: Why should people be interested in insurtech as sector What are the biggest misconceptions about working in insurtech? How do you demonstrate broad skill sets? What is it like working in insurance with a non-insurance background?  Where have you historically found it hardest to recruit people? How do you identify who and what you're looking for when hiring for a start up?  How important are networks and relationships to success in these environments? Is insurtech a useful term? We often discuss the need to be adaptable but is that narrative inaccessible? Does that impact women more ?Please join us at our next FLITe series discussion 'People, Innovation and Culture' on March 17th 2022 at The Folly, London where we will be hearing from more inspiring female leaders about their journeys through overcoming imposter syndrome, discussing cognitive diversity and looking at the ways we utilise our networks. We are already looking forward to the next event - reserve your place here to join us (face-to-face this time!) This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Chris Finan, COO of cyber security start up ActZero.AI.  The California based start up ActZero uses Artificial Intelligence and Machine Learning to increase the likelihood of identifying and preventing attacks while reducing the duration and impact of incidents should they occur, as well as helping to remediate vulnerabilities and mitigate risks so their customers can focus on their core competencies and driving business growth. We had a great conversation this week where we discussed a wide range of topics such as: Are smaller companies aware of the risks that they are exposed to? Targeting the smaller to midsize companies - is this the key differentiator? How contextualising risk is key The challenge of education at scale Where do cyber security and insurance meet? Defining the outcomes of risk mitigation What roles do partnerships play for ActZero? How important is transparency? The challenge of protecting against an ever-evolving threat How do you engage with your end consumer in a meaningful manner? How covid and remote working shifts a small business’ cyber protection needs What is and isn’t a cyber threat nowadays? Will the insurance industry be able to keep up to speed to continue to protect against cyber threats? How has the pandemic impacts ActZero? Empowering teams Encouraging a creative approach to problem solving What’s next for ActZero in 2022?Thank you Chris for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Sam White, CEO of Stella Insurance, the car insurance provider for women by women. We had a great conversation this week where we discussed a wide range of topics such as: Setting up her own company 24 Male dominance in insurance What would an insurance product look like from a female perspective? The importance of meaningful action The Australian regulatory landscape Using gender as a pricing metric Is insurance fundamentally discriminatory? Which aspects change when marketing your product specifically towards women? The Stella Expert Series The key to success lies in engagement The challenges when raising money and in particular as a young female founder Prevention questions vs promotion questions and how women are treated differently to their male counterparts when raising capital Feeling overly challenged and overly questioned due to unconscious bias Creating psychologically healthy work environment are crucial to produce the best outcome Utilising social media and having an online presence to make as many connections and opportunities as possibleThank you Sam for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Adrien Lebegue, Managing Director, Europe, ZA Tech.ZA Tech is the technology venture founded by ZhongAn Online, a global leader in online insurance, and backed by Softbank’s Vision Fund. ZA Tech is redefining the insurance landscape by enabling digital ecosystems to easily embed relevant protection within their customer journeys.We had a great conversation this week where we discussed a wide variety of topics such as: Start ups to Scale ups Incubated by ZhongAn and SoftBank How does this background impact ZA Tech’s day to day? The value of being consumer first ZA Tech’s differentiated value How being digitally-native has no limits How being a pioneer in the market brings new regulation challenges Optimisation comes down to nailing technology, vision, people and regulation How do you find people who are suited to this high speed environment? Trust the people and the vision Asking people what frustrates them about the industry Taking the leap from traditional insurance to hyper growth insurtech The impact covid had on embedded solutions How the pandemic accelerated consumer adoption The influx of investment thanks to covid The cultural shift towards a remote structure What makes a good partner?Thank you Adrien for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Ana Zamora CEO of Vitaance, the Madrid-based life insurance start up who are applying artificial intelligence and data science to help their members live a better life.We had a great conversation this week where we discussed a wide variety of topics such as: Encouraging wellness habits and helping people improve their life style Translating lifestyle changes into rewards Turning death insurance into life insurance Was a cultural shift necessary for customers to be comfortable sharing data with their insurers? How AI can improve life style Making an intangible product more tangible by generating engagement Providing more than just peace of mind Customers are historically indirect in life insurance and how Vitaance are changing Does insurance just serve the broker? What does fairness and transparency mean from a practical perspective? Removing the complexity for the members benefit What does building customer-first products look like from a technology perspective? Data science as an evolution of actuarial science What is the true nature and purpose of insurance? Has insurance culturally lost sight of the customer? Does regulation cause or hinder innovation? Vitaance’s promise of having a diverse and inclusive team Cultural add as opposed to cultural fit The different metrics for measuring companies for funding in Spain as opposed to elsewhere What does 2022 have in store for Vitaance?Thank you Ana for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Anthony Beilin and Benjamin Hay, CEO & COO of Collective Benefits, the Insurtech start up who are on a mission to make independent work work for everyone. We had a great conversation this week where we discussed a wide variety of topics such as: Building a solution that allows platforms to deliver dynamic, usage based, realtime protections and benefits for their workers  Being driven by the need for flexibility in independent work Is this a business born out of a regulatory environment and have restrictions created this opportunity? The protection gap for independent workers Evolving the route to the customer Is the gig economy good for society? The flexibility of gig working Do people find their work meaningful in the gig economy? The importance of accuracy of information when discussing the gig economy Collective Benefit’s Head of Social Impact Social impact being at the heart of Collective Benefit’s mission The lack of a metric to track worker’s wellbeing What impacts worker well being? The importance of partnerships The B Corp movement Creating a benchmark for what we think social impact means within this framework B Corps - it’s not just about the certificate its about fundamental change Giving people tools and removing challenges of access to basic finical and well being products How new demographics require new models Launching in lockdown! How the pandemic helped people understand who Collective Benefits are and what they are trying to achieve Improving member experience and keeping members at the heart of our thinking Collective Benefits pop ups! What does the New Year have in store for Collective Benefits?Thank you Anthony and Benjamin for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by John Fohr, CEO of TrustLayer.We had a great conversation this week where we discussed a wide variety of topics such as: The surprising lack of digitisation Automating mundane processes to focus on the complex issues Augmented AI vs Assisted AI Providing value for each stakeholder Who are the clients? Focusing on the end user White labelling the product? The balance between insurance and tech knowledge Building insurance knowledge in-house The challenge of finding people who are broad-thinkers The motivation to open up systems The challenges of integrations Finding better and faster ways to provide real-time proof of coverage What does this better visibility allow us to do? How consumer experience influences commercial experience What does 2022 look like for TrustLayer?Thank you John for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast  Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Richard King, CEO & Founder of Ticker.We had a great conversation this week where we discussed a wide variety of topics such as: Building Ticker’s ‘ecosystem’ The thin line between being an InsurTech and a tech-enabled insurer The success of an insurtech comes down to data The importance of a forensic focus on loss-ratio How Ticker provides for a wide range of clients Improving underwriting information How the competition in the motor market impacts the customer Two new products soon to be released as well as other propositions in the pipeline Bringing connected data to a wider market by providing niche offerings The importance of collecting high quality data Increasing engagement with connected motor How lockdown impacted motor insurance A full-stack ambition? The different attitudes toward motor in the us vs the uk How do we achieve long term, sustainable profitability? The importance of varied backgrounds in a successful team Embracing new talent into the industry What makes a good partnership? The importance of work life balance How COVID forced us to focus on people  How lockdown routines have become lasting habits Reaching the finals of the Great British Wellbeing Awards!Thank you Richard for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Carey Anne Nadeau, Co-CEO & Co-Founder of LOOP, the Texas-based motor insurance start-up on the mission to make motor insurance more fair and transparent for more people.We had a great conversation this week where we discussed a wide variety of topics such as: How LOOP looks at data that other insurance carriers ignore Changing how we think about insurance and serving people in an honest and fair way Raising capital Asking the right questions What makes LOOP different? InsurTech’s waves of evolution Taking a community driven approach to growth The cost of play in a saturated market How LOOP pays attention to modern forms of communication Do you think insurance today is fair and transparent? Is trust in financial services broken? The outcome we care about is trust and how LOOP focuses on that How mis-trust impacts client relationships Adding value and building relationships - it’s not all about price The need for technological advance in customer service and road side assistance The need to be forward thinking for the benefit of the customers What does transparency mean for you? The importance of cultural values The challenges of building a diverse community The process of ‘forming, storming, norming, and then performing’ Using AI to provide transparency How bias is baked in to AI Giving people access to insurance when they might not be able to get it otherwise Ultimately, lets take care of eachother...and crash less!Thank you Carey Anne for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Henri Winand, CEO and Co-Founder, AkinovA. We had a great conversation this week where we discussed a wide variety of topics such as: Enabling risk transfer on a large scale How does the marketplace actually work? The social fabric of the environment Building relationships in real time Does innovation mean replacing people and professions? Creating more fulfilling role Obsoletation and moving jobs forward A good market place gives you information at the time you need it Do market places risk making the broker obsolete? How can they take advantage of the opportunities? What effect fo you think market places will have on price in the long term? The importance of having the right access to the right capital The best market places significantly increase the size of the market Good market places should allow us to underwrite intangibles What value can we add? How do we justify long term innovation when we are rewarded on short term performance The unique challenges AkinovA facesThank you Herni for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Adam Blumencranz, Partner of Distributed Ventures (formerly known as NFP Ventures). We had a great conversation this week where we discussed a wide variety of topics such as: What are the advantages of working in the corporate ventures as opposed to the stand alone? Has the shift from one to the other played to an advantage? How being associated with an incumbent has advantages but this also comes with its pitfalls When you’re associated with a large national incumbent, how flexible are you? How rigid is your mandate? The importance of their network of subject matter experts The time input into these relationships The importance of having differentiation as an investor The ability to tap into this network being NFP’s differentiator People want to work with people they want to spend time with What’s your view on the market today? The time to make a decision is going down and valuations are going up Critically important to know your strategy as an investor The importance of being thesis driven What’s your view on the market today? The time to make a decision is going down and valuations are going up Critically important to know your strategy as an investor The importance of being thesis driven What do you specifically look for in a good pitch? The importance of finding a founder with passion Subject matter expertise, clarity and focusThank you Adam for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

In this week's episode we hear from Alex Bond, FinPro founder and the Leadership in Insurance Podcast host himself. We wanted to do something slightly different with this podcast and it reflects some of the wider initiatives we are developing with FinPro. FinPro is a recruitment business specialising in the Insurtech sector and have been fortunate to work with some of the most exciting and innovative people operating within the sector. We have had fantastic guests who have shared their journeys and their experiences all with the objective of moving the Insurtech industry forward. Something we have done less is get to know the people behind the stories. Businesses are an net result of the talent and efforts of the people employed within them. This is a statement of the obvious but when we operate within the tech sector it can be easy to forget that despite how tech focussed you might be it is the people that drive the business and its innovation. We wanted to get to know more about the challenges that are not directly the work – particularly we wanted to know the challenges founders face when trying to drive fledgling businesses to success.We didn’t feel we could ask our guests to share their fears, hopes and aspirations if we do not share some of our own biggest challenges so we have taken a different path with the podcast today and we have our host Alex discuss his challenges with mental health, his experiences with managing his mental health and what he thinks we can do to accommodate and help people manage their mental health in the world of start-ups.We hope by doing this we will be able to have more honest and transparent conversations that touch on the founders challenges on a personal level – hopefully if we make the first move we can encourage more conversations about mental health.We hope you enjoy it.This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host is FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

 Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Stuart Winchester, CEO and Founder, Marble.We had a great conversation this week where we discussed a wide variety of topics such as: Do we do the simple things in insurance badly or do we not do the simple things? Do people want to engage with insurance? Change from outside the industry Why do we have friction? Juggling the different perspectives of brokers and consumers Did you look else where for inspiration when starting out with Marble? Rewards components in the UK and Australia How white men soliciting other white men can render life insurance exclusive Marble’s investment journey 120 conversations..! The challenges of having these conversations virtually ‘Do not be a solo founder?’ The importance of a team, and the support they provide while pitching Doing too much - an advantage or a disadvantage? Stretching vs. over hiring The advantages of a flexible team Rewards vs. Wins Hiring part time experts Interview processes, does this need to be done by the CEO? First time vs second time founders Marble’s full time and part time flexible dynamic LinkedIn’s as a social media, and it’s more personal side Should we post personal posts on LinkedIn? Marble allows its customers to learn, organise and feel engaged with the asset class that protects the things they love Building trust, community and rewards that are meaningful Will Marble look at picking up risk themselves and consider setting up MGA carrier relationships? Starting conversations about insurance with clients What's next for Marble? Enterprise partners, mobile app launch, fund raising and more! Thank you Stuart for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Jeff Radke, CEO and Co-Founder, Accelerant.We had a great conversation this week where we discussed a wide variety of topics such as: The attraction of the MGA model as an entrepreneur Is the MGA market a scapegoat? Accelerant's longer-term capacity commitment How Accelerant has members instead of customers, and how this perspective fosters positive relationships and reminds the team, 'we are only successful if they are successful' Capacity provision as an investment form The benefits of a diversified portfolio Short-term-ism in insurance Do we suffer from a short-term view? The importance of clarity and ownership in a long term member relationship The difficultly for a publicly-traded company to think on a long enough term to drive true innovation 5-year thinking, and asking how can we be most successful in 2026? Over investing time in development, as opposed to money Accelerant's software Insightful  Why build software rather than buy? Creating a member user board The real value in data being making connections The relationship dynamics with members What makes a good member MGA for Accelerant? The importance of being underwriting driven Customer centricity Is going full-stack worth it? What's next for Accelerant? Expansion into Canada and beyond!Thank you Jeff for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex Bond Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.