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© 2026 The Loyalty Map
Description
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
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Tune in to the latest episode of The Loyalty Map where we interview Serena Riley, Director of Customer Experience at SkySpecs. We dive into the importance and challenges of implementing customer portals that enable improvement in the health, engagement, and adoption of customers. Connect with Serena Riley at: https://www.linkedin.com/in/serenariley/
Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into the importance of employee/workforce experience and how developing a sound EX can be beneficial for your company. In this episode, we cover several key topics including: How would you define employee experience and how do you measure it? [6:32]How do you justify and explain the ROI on investing in ...
Tune in to listen to our discussion with Brett Thornton, Vice President of VX & Retail at Avocado Green Brands, a leader in sustainable bedding. We will be exploring the VX initiative Brett pioneered during the tumultuous pandemic environment and how these new technologies will impact the future of retail as a whole.
Tune in to listen to our discussion with Kieron Leppard, VP of Experience Design at HUGE, a global experience agency. We will be exploring how he helps companies become trusted parts of people's lives by creating products, services, and brands that people love.
Tune in to listen to our discussion with Sedge Beswick, the Managing Director of SEEN Connects, an influencer marketing agency. We will be exploring the world of social media, specifically influencer marketing, how it enhances your business, and harnessing the power of advocacy to generate impact.
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