Mind Your F**king Business

SummaryIn this conversation, Minette Norman, a seasoned leader and author, explores psychological safety, leadership myths, and managers' real impact on employee wellbeing. Minette shares her journey from technical writer to leading an enormous team of 3,500 engineers at Autodesk without learning any code. Minette has a genius way of simplifying the complex. She shares insight from her two books, The Boldly Inclusive Leadership and The Psychological Safety Playbook, giving you tangible how-to’s. Minette successfully navigated resistance to collaboration in her long-held position in Silicon Valley. From book recommendations to actionable insights for creating safe and productive work environments, this episode is packed with wisdom for aspiring leaders and curious minds alike.TakeawaysDebunking leadership myths and offering a model of vulnerability.Psychological safety fosters an environment where team members can openly ask questions, make mistakes, and share ideas without fear.Career pathway options for leaders and individual contributors.Building an inclusive workplace with the tipping point percentage.Offering the How-To guidance leaders are seeking.The importance of having an open mind in business.Chapters (00:00) Collaborating Ideas With An Open Mind With Minette Norman.(03:08) Minette’s Journey From Technical Writer To Leader.(04:59) Transforming Workspace Culture and Unify Teams.(06:54) Overcoming Resistance To Collaborative Coding and Internal Competition.(10:57) Importance of Yearly Summit In-Person Gathering.(12:01) Adapting Meetings to Equalise Space & Include Quieter Individuals’ Insights.(14:52) Reasons Behind The Boldly Inclusive Leader.(17:36) Conceit of Leadership.(21:47) Psychological Safety, Inclusion & Interpersonal Risk Taking.(24:28) Co-Authoring Focused on How To Increase Psychological Safety.(26:27) Asking For Other Points of View With An Open Mind.(28:16) Learning From Mistakes.(31:59) Diversity, Equity, and Inclusion Leadership Conference.(35:17) Overcoming Affinity Bias To Embrace Diverse Groups.(38:49) Loneliness in the Workplace.(41:39) Quickfire Q&A with Minette Monkhouse.(47:02) Book Recommendations.About Minette Norman Minette Norman is an author, speaker, and leadership consultant who previously spent decades leading global technical teams in the software industry.Minette has extensive experience leading internationally distributed teams and believes that when groups embrace diversity in all its forms, breakthroughs emerge, and innovation accelerates. Before starting her consultancy, her most recent position was as Vice President of Engineering Practice at Autodesk. Responsible for influencing more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.​Minette is a keynote speaker on inclusive leadership, psychological safety, collaborative teams, and empathy. Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognised leader with a unique perspective.​Minette is the author of The Boldly Inclusive Leader and the co-author of The Psychological Safety Playbook.Minette holds degrees in Drama and French from Tufts University and studied at the Sorbonne Nouvelle in Paris.Follow Minette NormanWebsite: https://www.minettenorman.com/LinkedIn: a...

SummaryIn this conversation, Alan Miltz, a renowned financial analysis and business strategy expert, shares insights into scaling up a business and improving its cash flow. He dives deep into the intricacies of financial management, from optimising cash flow and managing working capital to the fine art of pricing strategy.Alan keeps the conversation simple, outlining how small 1% changes in one day can revolutionise a company's financial health. He offers his understanding of The Magic Number 200 and practical tools for improving cash flow and sustaining growth, even in challenging economic climates. Finally, Alan provides some excellent book recommendations for anyone looking to find hidden value in their business segments.TakeawaysMastering the seven financial levers to enhance cash flow.Understand the power of incremental 1% improvements.Ensure your financial strategies are aligned with your bank's focus.Keep financial reports simple and relatable.Manage meetings so everyone understands the company’s story.Overcome the hesitation to raise prices.The Magic Number 200 explained simply.Chapters(00:00) Discussing Cash Flow, The Power of One and More With Alan Miltz(05:13) Cash Flow Is Crucial In The Current Economy(9:58) Seven Levers and Four Chapters In Business(13:53) Management Team Responsibilities(17:08) Cash Flow Burn (20:42) Relationship of Price vs. Volume to Cash Flow and Profit(25:37) Identifying Profit Segments Using Cash Flow Ladder(34:12) Magic Number of 200(38:58) Cash Flow Story Software Tool(41:02) Book Recommendations for Improving BusinessAbout Alan MiltzAlan Miltz has dedicated his life to helping business leaders and everyone in their team love the numbers. Revenue is vanity, Profit is sanity and Cash is king (or queen) are usually his opening words.Alan is a co-author of Verne Harnish’s global best-selling book Scaling Up (having written the financial component of the book).Alan believes that running a business is like managing a sports team: Everyone needs to know the score. Every business wants to scale up its profit, cash, and value. The Power of One, developed by Alan and the team at Cash Flow Story, is your company’s code. How many 1% or 1-day changes do you need to make to achieve your desired financial results?Everything Alan has developed has had one common theme – to make the complex simple. As a founder of Inmatrix (known as Optimist software) in 1998, which is now the global standard for over 500 banks in more than 90 countries. More recently co-founded Cash Flow Story allowing non-financial individuals to easily analyse and improve business Profit, Cash & Value. This has helped 1000’s of businesses to scale 2xProfit, 3xCash and 10xBusiness Value.Alan has been voted best speaker in Australia for TEC (the world’s largest CEO forum) and continues to speak at many CEO conferences globally, including the CEO syndicate in Australia, Entrepreneurs Organisation, and YPO. He also sits on the boards of 15 well-recognised companies globally.Follow Alan MiltzWebsiteLinkedInMentioned in this episode:Get Mind Your F**king Business

SummaryIn this conversation, Nick Bradley - world-renowned author, speaker, and business growth expert - shares his insights on private equity, business exits, and the common myths and mistakes entrepreneurs make when preparing to sell their businesses. He emphasises the importance of leadership, understanding the dynamics of private equity, and the need for businesses to focus on growth and valuation strategies. Nick also discusses the impact of customer concentration on business value and the transition from being a business owner to an investor. Throughout the conversation, he highlights the significance of personal growth, defining success, and the role of culture in scaling businesses. Finally, Nick offers book recommendations that can aid entrepreneurs on their journey.TakeawaysCommon myths about exiting businesses can lead to mistakes.Leadership plays a vital role in business growth and scaling.Understanding private equity dynamics is essential for business owners.Valuation is influenced by both tangible and intangible assets.Customer concentration can significantly impact business value.Preparing for a successful exit requires strategic planning.The transition from business owner to investor can be rewarding.Personal growth and defining success are key to a fulfilling entrepreneurial journey.Chapters(00:00) The Importance of Recording Interviews(02:57) Navigating Private Equity and Exits(05:56) Common Myths and Mistakes in Exiting Businesses(08:53) The Role of Leadership in Business Growth(12:00) Understanding Private Equity Dynamics(15:06) Valuation and Growth Strategies for Businesses(18:03) The Impact of Customer Concentration on Value(21:01) Preparing for a Successful Exit(24:04) The Transition from Business Owner to Investor(27:00) The Evolution of Business Owners(29:56) The Role of Culture in Scaling Businesses(32:50) Defining Success and Personal Growth(35:52) The Next Act After Exiting a Business(38:59) Book Recommendations for Entrepreneurs(42:07) Quickfire Questions with Nick BradleyMentioned in this episode:Get Mind Your F**king Business

SummaryIn this conversation, Jade Green discusses sustainable business growth through effective recruitment strategies. She emphasises the importance of understanding client needs, creating attractive job descriptions, and nurturing new hires. The discussion also covers the significance of company culture, purpose, and values in attracting and retaining top talent. Jade shares insights on the war for talent, interviewing techniques, and the ideal recruitment process, along with recommended readings for further understanding of these concepts.TakeawaysSustainable business growth requires fixing people problems.There is always a war for A-plus players in the job market.Understanding the job to be done is crucial for recruitment.Selling the opportunity to candidates is essential.Culture is caught, not taught; leaders must model desired behaviors.What you permit in your organisation, you promote.Nurturing new hires is key to their success and retention.Defining purpose, mission, and values helps attract the right talent.An attractive employer brand is vital for recruitment success.Effective interviewing techniques can reveal a candidate's true potential.Chapters(00:00) Introduction to Sustainable Business Growth(02:53) The War for Talent(05:47) Understanding Client Needs in Recruitment(09:04) The Importance of Job Descriptions(11:55) Recruitment Challenges and Solutions(15:08) Interviewing Techniques for Success(18:01) Creating an Attractive Employer Brand(20:54) Executive Recruitment Strategies(24:10) The Ideal Recruitment Process(26:54) Nurturing New Hires(30:03) Defining Purpose, Mission, and Values(32:57) The Role of Culture in Recruitment(36:10) Recommended Reading for Recruitment SuccessAbout Jade GreenAs a transformational teacher, best selling author, global speaker, and adventurer, Jade has built an international reputation as a hard-charging, rule-breaking, serial entrepreneur and high performance coach. As a certified trainer and facilitator for Mindvalley and The Genius Group (Entrepreneur Resorts/Entrepreneurs Institute/GeniusU), Jade combines world class content and methodologies with two decades of experience building businesses. Among other accolades, she has been honoured as one of StartUp Daily's Top 50 Women Entrepreneurs Under 40, received two Bronze International Stevie Awards for Women in Business, and her Search Firm, Velocity Consulting, was the very first business to receive investment from The Entourage Growth Fund.Follow Jade GreenWebsiteLinkedInInstagramFacebook YoutubeSpotifyXMentioned in this episode:Get Mind Your F**king Business

SummaryIn this conversation, Dan Pontefract discusses his journey as a leadership strategist, focusing on the importance of emotional intelligence, culture change, and the impact of nurturing curiosity within organisations. He shares insights from his experience at TELUS, where he helped transform the corporate culture and introduced innovative programs like the TELUS MBA. The discussion emphasises the need for a unified leadership philosophy and the significance of treating employees with kindness and respect to foster a thriving workplace. In this conversation, Dominic Monkhouse reflects on the evolution of corporate culture and leadership, emphasising the importance of emotional intelligence, collaboration, and a unified purpose within organisations. He discusses the identity crises faced by companies like Starbucks and Wells Fargo, highlighting the need for leaders to foster a culture of learning and development. Dominic also shares insights from his books and recent readings, advocating for a more human-centric approach to leadership and work-life dynamics.TakeawaysEmotional intelligence is crucial for effective leadership.Organisations often promote individuals without considering their EQ.Culture change requires a unified leadership philosophy.Learned helplessness can hinder organisational growth.Leaders should focus on developing their teams.A supportive work environment fosters collaboration and innovation.Work-life balance is not always achievable; it's about blooming.The canoe metaphor illustrates the need for aligned leadership.CEOs play a significant role in shaping organisational culture.Continuous learning is essential for personal and professional growth.Chapters(00:00) Building Bridges: The Journey Begins(03:14) Leadership Strategies: Transforming Organizations(05:54) Culture Change: Lessons from TELUS(09:11) The Importance of Emotional Intelligence in Leadership(11:52) Learned Helplessness: A Barrier to Growth(14:47) Nurturing Curiosity: The Key to Engagement(18:07) Creating a Unified Culture: The TELUS Leadership Philosophy(20:53) Measuring Success: Engagement and Performance Metrics(27:04) Reflecting on Leadership and Culture(29:00) The Identity Crisis of Corporations(31:22) The Importance of Emotional Intelligence in Leadership(33:42) Collaboration and Constructive Conflict(35:59) The Shift from Know-it-alls to Learn-it-alls(39:54) The Role of Leaders in Team Development(40:50) Exploring the Books of Dominic Monkhouse(44:30) Navigating Work-Life Dynamics(46:51) Recent Reads and Inspirations(49:39) Quickfire Questions and InsightsAbout Dan PontefractDan is an award-winning author, leadership strategist, culture change expert, and renowned keynote speaker. His books and keynotes are a great starting point for transforming your team or corporate culture into a competitive advantage.His five books include WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. WORK-LIFE BLOOM won the 2024 Axiom Business Book Gold Medal in the Leadership Category and is one of the Thinkers50 Top New Management Books for 2024.LEAD. CARE. WIN. won the 2022 Nautilus Book Awards Silver Medal in the Leadership/Business category. It was a short-list finalist for the 2021 getAbstract International Book of the Year. OPEN TO THINK won the 2019 getAbstract International Book of the Year and the 2019 Axiom Business Book Silver Medal winner in the Leadership Category.Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Previously as Chief Envisioner and Chief Learning...

SummaryIn this conversation, Dominic Monkhouse and Ben Arendt, author of 'How to Suck Less as a Manager: A Practical Guide to Making Your Team Less Miserable Today', discuss the challenges and nuances of effective management and leadership. They explore the importance of understanding team members, adapting to change, and fostering a culture of trust and autonomy. The discussion also touches on the impact of leadership on employee wellbeing, the significance of company values, and the lessons learned from both good and bad management experiences. Arant advocates for a more empathetic approach to leadership, encouraging managers to connect with their teams and prioritise mental health and engagement.TakeawaysManagement is about continuous improvement, not perfection.Understanding your team's personal goals can enhance motivation.Mental wellbeing is crucial for productivity and engagement.Trust and autonomy are key to effective leadership.Company values should be authentic and practiced, not just stated.Not everyone is cut out for management roles.Effective communication can resolve conflicts and improve team dynamics.Leaders should invite skepticism and differing opinions to foster innovation.Self-awareness is essential for effective management.Leadership impacts employee wellbeing significantly.Chapters(00:00) Introduction to Management Insights(03:11) The Importance of Understanding Your Team(06:00) Adapting to Change and Mental Wellbeing(08:52) Trust and Autonomy in Leadership(12:13) The Role of Values in Company Culture(15:07) Learning from Bad Management Experiences(17:48) The Transition from Individual Contributor to Manager(21:08) The Impact of Leadership on Wellbeing(23:57) Effective Communication and Conflict Resolution(27:12) Final Thoughts and RecommendationsAbout Ben ArendtBen is the author of the Amazon best-selling “How To Suck Less as a Manager: A Practical Guide to Making Your Team Less Miserable Today!” and the founder of Depth Charge Consulting. Ben’s years in the US government, CEB, and Gartner shaped his approach to serving leaders and their organizations. Through these experiences, Ben has supported hundreds of executives around the C-Suite, empowering leaders to achieve their goals, whether double-digit growth, improved employee experiences, or successful transformation.At Depth Charge, Ben's two main customer groups include: Development-focused executives looking to improve manager quality at their organizationsGTM leaders seeking to improve sales efficacy, messaging, and commercial acumen.Industry/Sector Expertise: Technology (incl/ SaaS), Energy, Retail, Manufacturing, Government, Education, Healthcare, Insurance, Financial Services, Professional Services, BioTech/Pharma, NonprofitMentioned in this episode:Get Mind Your F**king Business

SummaryThe conversation explores the concept of high-performing sales behaviour and the challenges faced by sales professionals in the current market. It delves into the importance of understanding buyer indecision and the four key behaviours that help overcome it. The conversation also touches on the role of persuasion in sales, the need for sellers to adapt to changing buyer behaviours, and the potential retirement of salespeople who are not effective in their roles. In this conversation, Ted McKenna and Dominic Monkhouse discuss the importance of establishing trust and expertise in the sales process. They emphasise the need for sellers to own the flow of information and demonstrate their knowledge and experience to buyers. They also explore different profiles of business developers, with the activator profile being the most successful. Ted shares his thoughts on success, the most significant risk he's taken, and the worst business advice he's received.TakeawaysHigh-performing sales behaviour is defined as the top 20% of performers in a company, and it is important to study their behaviour to replicate their success.Buyer indecision is a common challenge in sales, and it is driven by fears such as options overload, analysis paralysis, and fear of failure.Sellers should be cautious about using persuasion techniques when buyers are indecisive, as it can backfire and make the situation worse.To help buyers overcome indecision, sellers should focus on understanding the depth of indecision, making firm recommendations, limiting excessive exploration, and managing risk.The sales profession needs to evolve and keep pace with changing buyer behaviours and preferences.There is still a need for salespeople, as buyers rely on them for guidance, assurance, and personalised recommendations. Establishing trust and expertise is crucial in the sales process.Sellers should own the flow of information and demonstrate their knowledge and experience to buyers.The activator profile is the most successful in business development.Success is measured by doing right by the people you love and finding joy in your work.Trying to be all things to all people is not effective in business.Chapters(00:00) Introduction to High-Performing Sales(02:53) Defining High Performance in Sales(06:04) The Role of Salespeople in Modern Buying(09:05) Understanding Buyer Indecision(11:48) The Jolt Effect and Overcoming Indecision(18:00) Key Behaviors of Successful Sellers(24:11) The Activator Advantage in Sales(29:56) Professional Services and Selling Dynamics(36:00) Books and Resources for Sales Professionals(41:49) Personal Insights and Closing ThoughtsAbout Ted Mckenna Ted McKenna is one of the world's leading experts in sales, business development, and customer experience and a co-author of the bestselling book The JOLT Effect: How High Performers Overcome Customer Indecision and the upcoming book The Activator Advantage: What Today's Rainmakers Do Differently (April 2025).Mentioned in this episode:Get Mind Your F**king Business

Physician, physiologist, researcher, explorer, serial technology entrepreneur and Founder & CEO of Well Founded Dr. Jack Kreindler shares his unique journey as both a physician and technologist, discussing the evolution of medicine through technology, the importance of teamwork in extreme environments, and the insights gained from his South Pole expedition. He emphasises the significance of gender differences in endurance and collaboration, and introduces a health program designed for founders to enhance their well-being and performance. The discussion also touches on future innovations in health and the role of technology in improving medical practices.takeawaysDr. Jack's journey began at a young age with a passion for technology.The intersection of medicine and technology is crucial for future practices.Longevity is a rebranding of preventive and lifestyle medicine.Women often outperform men in endurance and teamwork in extreme conditions.Team dynamics play a significant role in success during challenging expeditions.The South Pole expedition provided insights into human performance under stress.Founders' health is increasingly recognised as vital for business success.The six-month health program for founders is designed for maximum impact.Open sourcing the methodology allows broader access to health insights.Future innovations in health may involve AI and human collaboration.Chapters(00:00) Introduction to Dr. Jack and His Journey(03:07) The Intersection of Medicine and Technology(05:47) Exploring Longevity and Preventive Medicine(09:03) Gender Differences in Endurance and Team Dynamics11:54) Insights from the South Pole Expedition(15:12) The Importance of Teamwork in Extreme Conditions(18:06) Founders' Health Program and Its Impact(20:59) Future Directions and Innovations in HealthAbout Dr Jack KreindlerPhysician, physiologist, serial entrepreneur, public speaker, and recently the mind behind The End of Ageing TedxLondonSalon, Dr Jack Kreindler has an impressive track record. I interviewed Jack at his ‘Centre for Health and Human Performance’ lab on Harley Street, an underground physiology and sports medicine boutique with a spa-like feel – filled with bikes, cardio machines and high-spec monitoring equipment.CHHP is for those curious about their physiology – whether to optimise self-management of a chronic condition, enable elite sports performance or improve everyday functioning. I’m told the CHHP team treat the very sickest patients and athletes alike, training them to achieve their best possible physiological outcomes.Sentrian Inc., a CHHP spin-out, is one of Jack’s latest technology projects. Sentrian is a cloud-based Remote Patient Intelligence company that aims to leverage the biosensor and machine learning revolutions to detect deterioration in patients’ health, before they become acutely unwellMentioned in this episode:Get Mind Your F**king Business

Arnie Malham, founder of CJ Advertising and Legal Intake Professionals, discusses the importance of workplace culture and the value of reading in personal and professional growth. He shares his experience with building a strong culture in his own companies and the impact it had on employee satisfaction and performance. Arnie also introduces the concept of the Better Book Club, a program he developed to encourage reading and personal development within organisations. He emphasises the role of leadership in shaping culture and provides a framework for creating a positive and thriving work environment. Arnie Malham discusses the importance of creating a strong company culture and shares insights on how to build and maintain it. He emphasises the need for leaders to prioritise their team's growth and development, and to be deliberate in shaping the culture they want. Arnie suggests giving cultural programs to champions within the organisation, rather than relying solely on HR or top leadership. He also highlights the significance of celebrating milestones and creating a history of success within the company. Arnie shares his own experiences and lessons learned from running his company for 10 years and offers book recommendations for further reading on culture and leadership.takeawaysWorkplace culture reflects leadership and is crucial for employee satisfaction and performance.Reading is a valuable tool for personal and professional growth.The Better Book Club is a program that promotes reading and personal development within organisations.Leadership plays a key role in shaping and maintaining a positive work culture.A strong culture is built on core values, consistent actions, and a focus on growth and development. Leaders should prioritise the growth and development of their team members to create a strong company culture.Cultural programs should be led by champions within the organisation, rather than relying solely on HR or top leadership.Celebrating milestones and creating a history of success within the company is important for building a positive culture.Arnie shares his own experiences and lessons learned from running his company for 10 years.Book recommendations for further reading on culture and leadership include 'Double Double' by Cameron Harold, 'Uncontainable' by Kip Tindell, and 'Find Your Yellow Tux' by Jesse Cole.Chapters(01:10) Arnie's Expertise in Workplace Culture(03:13) The Better Book Club(06:25) Arnie's Background and Transition to Coaching(10:11) Target Audience and Pain Points(12:07) Arnie's Background and Introduction(19:16) Arnie's Businesses: CJ Advertising and Legal Intake Professionals(21:22) Creating a Strong Culture(25:46) Arnie's Framework for Building a Great Culture(28:08) Leadership's Role in Shaping Culture(28:46) Prioritising Growth and Development for a Strong Company Culture(30:00) The Role of Champions in Cultural Programs(36:23) The Importance of Onboarding and Checklists(41:10) Creating a Culture of Celebration and Milestones(45:20) Lessons Learned from Running a Company for 10 YearsAbout Arnie MalhamArnie Malham is an award-winning CEO/founder, 8-figure entrepreneur and best-selling author who helps progressive leaders create engaging and sustainable cultures within their organizations.With more than 20 years as a successful entrepreneur, Arnie has founded and sold multiple businesses, including his most recent sale of a prominent advertising firm producing more than $60M in annual revenue. Through employing thousands of team members across three different companies, he has implemented simple, yet effective methods to create remarkable and sustainable cultures.Arnie is an international speaker who has...

SummaryJosh Seiden & Jeff Gothelf join Dominic Monkhouse to talk about one of his favourite growth tools - OKRs (Objectives and Key Results)The discussion dives deep into the world of OKRs, highlighting their critical role in goal-setting and driving organisational alignment. The guests introduce their latest book, Who Does What By How Much?, which offers a fresh, customer-focused take on OKRs. They stress the importance of shifting from output-driven goals to outcome-based objectives that are tightly aligned with customer needs and behaviours. A key theme of the conversation is the delicate balance between Business as Usual (BAU) activities and the implementation of OKRs. This episode explores how OKRs should not only complement existing operations but also help steer an organisation’s strategy. They discuss the ideal timeframe for setting corporate OKRs, with an emphasis on quarterly check-ins and measurable key results that track progress throughout the year.The conversation also addresses practical challenges, such as fostering collaboration across teams and securing leadership buy-in, both of which are essential for successful OKR implementation. The speakers advise organisations to start small, gradually expand OKR adoption, and invest time and effort into their OKR process while still keeping an eye on BAU performance.In addition to their insights on OKRs, the guests share personal book recommendations and reflect on their own definitions of success, rounding out a rich discussion that not only offers practical advice but also broader perspectives on achieving meaningful outcomes in today's customer-driven world.TakeawaysOKRs should be customer-centric and focused on outcomes rather than outputs.Aligning goals with the needs and behaviours of customers leads to better products and services.Strategic goals should be set for a year, while tactical goals can be set on a quarterly or monthly basis.The conversation and alignment around OKRs should be a two-way process, involving input from all levels of the organisation.Flexibility and customisation are key in implementing OKRs, as each organisation's needs and context may vary. Set quarterly check-ins and key results that can be measured throughout the year.Prioritise customer-centric goals and focus on changing customer behaviour.Start small and gradually expand OKR implementation.Allocate time and effort to OKRs while maintaining business as usual metrics.Facilitate collaboration and foster leadership buy-in for successful OKR implementation.Continuously learn and acquire new skills to enhance personal and professional growth.Chapters(03:13) The Power of Customer-Centric OKRs(07:19) Balancing BAU and OKRs(13:53) The Role of Strategy in OKR Implementation(25:15) Setting the Timeframe for Corporate OKRs(30:40) Setting Quarterly Check-ins and Measurable Key Results(32:14) Prioritising Customer-Centric Goals for Changing Customer Behavior(41:40) Challenges of Collaboration and the Role of Leadership Buy-in(47:00) Starting Small and Gradually Expanding OKR Implementation(49:16) Allocating Time and Effort to OKRs while Maintaining Business as Usual Metrics(56:01) Continuous Learning and Personal Growth for SuccessAbout Josh SeidenJosh Seiden has been creating great technology products for more than 20 years. A UX design leader, Josh has worked in hardware and software, consumer and enterprise, mobile, web, and desktop. He was a Principal at Neo and,...

Martin Gonzalez, Principal of Organizational Leadership Development at Google, discusses the challenges and importance of people and organisational dynamics in startups. He shares insights from his book, The Bonfire Moment, and the workshops he runs for founders. The workshops focus on addressing the people factor in startups, including co-founder conflict, team culture, and building the right management team. Martin emphasises the need for founders to evolve from being chief bricklayers to chief architects as their companies grow. He also explores the question of whether founders should remain as CEOs or bring in professional CEOs. The conversation explores the challenges of scaling a startup and maintaining an entrepreneurial spirit. It discusses the importance of codifying the founder's spirit without stifling innovation and the need for continuous self-reflection and self-awareness. The workshop described in the conversation focuses on creating clarity, having tough conversations, and addressing sources of conflict within the leadership team. The conversation also touches on the role of trust in team dynamics and the potential pitfalls of overemphasising trust-building activities. Who is Martin Gonzalez Martin Gonzalez is the creator of Google’s Effective Founders Project, a global research program that decodes the factors that enable startup founders to succeed. He also works closely with Google’s engineering and research leaders on org design, leadership, and culture challenges. Martin is a frequent lecturer at Stanford, Wharton, and INSEAD, and has advised leaders across the Americas, Europe, Africa, and Asia. He studied organisational psychology and behavioural science at Columbia University and the London School of Economics.TakeawaysThe people factor is a major reason for startup failure, and founders often struggle with addressing people and organizational challenges.Founders need to evolve from being chief bricklayers to chief architects as their companies grow.Building the right team culture and management team is crucial for startup success.There is a need for more research on how founders can remain as CEOs and lead their companies through the scale-up phase. Scaling a startup while maintaining an entrepreneurial spirit is a challenge.Codifying the founder's spirit can lead to a company of rule followers and a loss of entrepreneurial spirit.Continuous self-reflection and self-awareness are essential for effective leadership.Creating clarity, having tough conversations, and addressing sources of conflict are crucial for a healthy leadership team.Trust-building activities may not always address the root causes of trust issues.Recommended books for further reading: 'The Founder's Dilemmas' and 'The Hard Thing About Hard Things'.Chapters(00:29) Selective Upgrades and Performance Outcomes(03:59) The Need to Change the World of Work(08:04) Trusting Data Over Intuition(13:07) The People Factor in Startup Failure(15:31) Founder Obsession with Product and Lack of Tools for People Dynamics(18:39) The Importance of Bullshit as a Founder(23:24) Founder CEOs and the Transition to Chief Architect(26:03) The Impact of Founder CEOs on Business Success(26:43) Maintaining an Entrepreneurial Spirit(28:08) The Challenge of Codifying the Founder's Spirit(29:49) Creating Clarity and Addressing Conflict(37:30) The Bullshit Circle and Real Talk(45:38) Learning Leadership from Cult Leaders(54:30) The Myth of External EnemiesAbout Martin GonzalezPrincipal of AI Talent Development at Google, Martin was previously a management consultant with the...

SummaryThe conversation explores the topic of dyslexia and its connection to entrepreneurship. Jamie Waller, The dyslexic entrepreneur and advocate, shares his insights and experiences. He discusses the challenges faced by dyslexic individuals in the education system and society, as well as the unique strengths and traits they possess. The conversation also touches on the importance of changing the narrative around dyslexia and empowering individuals with dyslexia to pursue their goals. Waller emphasises the need for support and understanding, both in education and the business world. The conversation concludes with a discussion on Waller's upcoming adventures, including a trip to space. Jamie Waller, The Dyslexic Entrepreneur, discusses his plans to take a two-year trip around the world with his children and the challenges of balancing work and family life. He shares his experience as a serial entrepreneur and investor, highlighting the importance of curiosity and being open to new ideas. Waller also talks about his struggles with sleep due to ADHD and offers tips for managing sleep challenges. He emphasises the need for kindness in business and challenges the myth that you have to be ruthless to succeed. Waller recommends the books 'Good to Great' and 'Strength to Strength' for personal and professional development.TakeawaysDyslexia is a learning difference that affects individuals in various ways, but it is not a measure of intelligence.Dyslexic thinkers often possess unique strengths, such as explorative thinking and a strong sense of justice.Entrepreneurship can be a natural fit for dyslexic individuals due to their risk-taking mindset and ability to think outside the box.Changing the narrative around dyslexia is crucial to empower individuals and promote understanding and support.Supporting dyslexic individuals in education and the business world can lead to positive outcomes and opportunities for success. Balancing work and family life can be challenging, but it's important to make time for experiences and adventures with loved ones.Curiosity and openness to new ideas are key traits for entrepreneurs and investors.Managing sleep challenges, especially for individuals with ADHD, can be aided by supplements like GABA and creating a conducive sleep environment.Kindness is an important quality in business; success does not require ruthlessness.Planning for life after exit is crucial for entrepreneurs to maintain purpose and fulfilment.Chapters(03:25) Exploring the Connection Between Dyslexia and Entrepreneurship(08:27) Changing the Narrative: Empowering Dyslexic Individuals(10:28) Unique Strengths of Dyslexic Thinkers(19:37) Supporting Dyslexic Individuals in Education and Business(25:45) Adventures and Challenges: Dyslexia and Personal Growth(31:26) Taking a Two-Year Trip Around the World(35:00) The Curiosity and Openness of an Entrepreneur(38:03) Managing Sleep Challenges with ADHD(46:55) The Importance of Kindness in Business(52:09) Planning for Life After ExitAbout Jamie WallerJamie was born dyslexic, with ADHD, colour blind, poor and raised in Bethnal Green, East London. Jamie benefited from the supportive efforts of the Imps Motorcycle Display Team and the Prince’s Trust, both charities strive to improve the lives of underprivileged young people, and they remain dear to Jamie’s heart. Upon retiring from the Imps after eleven years of service at age sixteen, Jamie started his first business. Since then, he has launched and sold multiple businesses throughout the world demonstrating the limitless power of thinking differently as a dyslexic entrepreneur. Jamie is the Founder and past Chair of the Prince’s Trust Enterprise Network, sponsor of the

SummaryJames Ashford shares his entrepreneurial journey and the importance of creating amazing customer experiences. He emphasises the need for systemization and continual improvement to deliver exceptional service. Dominic Monkhouse highlights the significance of sales in business success and the fear of rejection that holds many businesses back from increasing their prices. They discuss the value of simplifying the sales process and closing deals on the spot. James also shares his experience with Go Proposal, a pricing proposal software for accountants, and how it helped streamline the sales process. James Ashford shares his experience of building and selling his software business, GoProposal, and the importance of creating a sales culture and simplifying the sales process. He emphasises the need for businesses to focus on providing a great customer experience and highlights the value of being exit-ready. James also discusses the challenges he faced after selling his business and the importance of understanding the true reason why entrepreneurs do what they do.TakeawaysCreating amazing customer experiences is crucial for business success.Systemisation and continual improvement are key to delivering exceptional service.Many businesses fear increasing their prices due to a lack of self-worth and fear of rejection.Simplifying the sales process and closing deals on the spot can lead to faster business growth.Go Proposal, pricing proposal software, helps streamline the sales process for accountants. Instead of relying solely on a sales team, focus on creating a sales culture in your business.Simplify the sales process to provide a better customer experience and increase efficiency.Be exit-ready by systemising your business, having a playbook, and extracting yourself from day-to-day operations.Understand the true reason why you do what you do as an entrepreneur and honour that passion.Surround yourself with positivity and block out negativity to maintain a positive mindset.Chapters(02:51) Creating Amazing Customer Experiences(10:04) Overcoming the Fear of Rejection and Increasing Prices(19:07) Simplifying the Sales Process for Faster Business Growth(22:50) Streamlining the Sales Process for Accountants with Go Proposal(29:17) Creating a Sales Culture and Simplifying the Sales Process(35:55) The Value of Being Exit-Ready(51:51) Understanding the True Reason Why Entrepreneurs Do What They DoMentioned in this episode:Get Mind Your F**king Business

SummaryRenan de Villiers, CEO and co-founder of OSS Ventures, discusses his niche in B2B SaaS for manufacturing. He explains that manufacturing accounts for 25% of the world GDP and highlights the importance of software in factories. Renan shares his experience as a former factory director and how it led him to start a venture builder and investment firm focused on SaaS B2B for manufacturing. He emphasises the challenges of scaling executive talent in mature companies and the need for better incentive packages in the VC world. Renan also discusses the state of the economy, de-globalisation, and the future of manufacturing. The conversation explores the importance of hardware in tech companies, the challenges of scaling businesses, and the myths and realities of venture capital. It also delves into the personal journey of the guest and his sources of inspiration.takeawaysManufacturing accounts for 25% of the world GDP, making it a significant niche for B2B SaaS.Scaling executive talent is a challenge in mature companies, and better incentive packages are needed in the VC world.The US is decoupling from China, and there is a trend of reshoring and nearshoring in manufacturing.Energy and chip production are becoming increasingly important in the manufacturing industry. Hardware will play a significant role in the success of tech companies in the future.Scaling a business involves two major breaking points: transitioning from founder-led chaos to a more structured approach and managing the challenges of communication and processes as the company grows.Founders need to be willing to adapt and change as their company scales, and sometimes, that means letting go of the chaotic energy that fuelled the early stages.Ideas do matter in business, but they are nothing without execution.Success in life is measured by the impact you have on others.Recommended books: 'No Rules Rules' by Reed Hastings and 'Hunger, Famine, and Wealth' by London philosopher.Recommended podcast: 'Revenue Builder' for insights on revenue generation in B2B SaaS.Chapters(00:00) Introduction and Niche in B2B SaaS for Manufacturing(02:11) Scaling Executive Talent in Mature Companies(06:21) Challenges in Incentive Packages for VC-backed Companies(13:22) The Decoupling of the US from China(24:07) The Importance of Energy and Chip Production in Manufacturing(25:55) The Role of Hardware in Tech Companies(30:25) Scaling Challenges and Breaking Points(32:17) Adapting as a Founder During Growth(39:37) The Importance of Ideas and Execution(45:22) Measuring Success in Life(49:08) Timeless Inspiration from 'Meditations'(49:53) Debunking the Myth: Ideas Do MatterMentioned in this episode:Get Mind Your F**king Business

SummaryTim Cameron-Kitchen, founder of Exposure Ninja, discusses the impact of AI on search and the future of Google. He highlights the emergence of Chat GPT and TikTok as potential threats to Google's dominance. Google responded by integrating AI functionality into its search engine, including Search Generative Experience (SGE) and Perspectives. Tim's agency was one of the first to figure out how to optimize for SGE. However, Google's release of AI overviews, which provide generative AI answers to user queries, received negative feedback. Tim believes that while AI can potentially disrupt search, Google is adapting to stay relevant. In this conversation, Tim Cameron-Kitchen and Dominic Monkhouse discuss the future of search engines and the role of AI in marketing and business. They explore the impact of generative AI on search engine results and the challenges faced by new search engines in competing with Google. They also discuss the use of AI in business operations, such as using AI models to analyse documents and transcripts for better decision-making. The conversation touches on the importance of video presence in remote interviews and the significance of attention to detail in online interactions. Tim shares his favourite books and podcasts for learning and offers insights into measuring success in life.TakeawaysThe emergence of Chat GPT and TikTok poses potential threats to Google's dominance in search.Google has responded by integrating AI functionality into its search engine, such as SGE and Perspectives.Exposure Ninja was one of the first agencies to optimise for SGE and share the process with others.Google's release of AI overviews, which provide generative AI answers to user queries, received negative feedback.While AI has the potential to disrupt search, Google is adapting to stay relevant. Generative AI has the potential to revolutionize search engine results, but it has not yet posed a significant threat to Google's dominance.AI models like ChatGPT and Claude can be used to analyse documents and transcripts, providing tailored and fast results for complex queries.Video presence and attention to detail are crucial in remote interviews and online interactions.Success can be measured by the balance of health, family, and business, with a focus on avoiding regret in the future.Chapters(29:57) Threats to Google's Dominance(31:49) Negative Feedback on AI Overviews(34:04) Generative AI in Search Engine Results(36:16) The Dominance of Google and the Challenges Faced by New Search Engines(39:14) AI in Business Operations: Analysing Documents and Transcripts(46:02) The Importance of Video Presence and Attention to Detail in Remote Interviews(51:12) Recommended Books and Podcasts for Learning and Inspiration(54:26) Measuring Success: Health, Family, and BusinessMentioned in this episode:Get Mind Your F**king Business

Summary🎙️ Get ready for a transformative episode of the Mind Your F**king Business podcast with Dominic Monkhouse! This week, Dominic sits down with leadership guru Kyle McDowell, author of the revolutionary book, 'Begin With We'. Dive deep into their dynamic discussion on overturning traditional corporate hierarchies and embracing a principle-based leadership style that champions collaboration and authenticity.🌟 From Kyle's own radical shift from conventional management to leading with principles to tackling the pervasive challenges of toxic work cultures, this conversation is packed with insights. They explore the seismic impact of shifting from a 'me' to a 'we' mindset, underscore the importance of genuine connections within the C-suite, and dissect the destructive nature of office gossip.💡 Plus, don't miss Kyle's breakdown of the 10 cardinal principles of leadership that could redefine your approach to team dynamics and personal accountability. Learn why embracing vulnerability and authenticity isn't just good practice—it's essential for creating a culture of excellence and trust.🔥 Tune in as they reveal how true leadership means leading by example, owning your mistakes, and stepping up to challenges head-on. This isn't just another leadership discussion; it's a call to fundamentally change how you lead. TakeawaysLeadership principles are essential for creating high-performing teams and organizations.Collaboration is crucial in the C-suite and throughout the organization.There is often a disconnect between leaders' perceptions and the reality of their teams' experiences.Toxic work environments can have a detrimental impact on individuals and the overall success of the organisation.Creating a culture of excellence requires a focus on both internal and external service. Transitioning from a 'me' to a 'we' mindset in leadership is challenging but essential for building genuine connections with team members.Leaders should lead by example and avoid negative conversations about team members in their absence.The 10 principles of leadership outlined in 'Begin With We' include leading by example, taking action, owning mistakes, and embracing challenges.Relatability, authenticity, and vulnerability are key in building trust within teams.Leaders should focus on outcomes rather than activity and be open to challenging and being challenged by team members.Attention to detail is crucial for delivering exceptional experiences and establishing a strong brand.Chapters(02:58) The Power of Leadership Principles(07:46) Collaboration in the C-suite(13:20) Bridging the Disconnect Between Leaders and Teams(21:33) Creating a Culture of Excellence(25:36) The Challenge of Transitioning to a 'We' Mindset(27:15) The Impact of Gossip and the Importance of Leading by Example(31:33) Creating a Culture of Vulnerability and Support(37:11) Focusing on Outcomes and Avoiding Busyness(38:40) Challenging and Being Challenged for Growth(39:37) The Power of Attention to DetailMentioned in this episode:Get Mind Your F**king Business

Dominic Monkhouse explores the importance of intentional leadership and creating a strong company culture with John DiJulius from The DiJulius GroupA recent survey of 4,500 UK workers by the Chartered Management Institute found that 82% of those in management positions are 'accidental managers', and have little training or qualifications. The problem is that to be an effective leader you need to develop a whole new set of skills and competencies. John and Dominic highlight the need for formal training for managers and the lack of training in areas such as difficult conversations and interviewing. Their conversation also delves into the concept of purpose in the workplace and the changing attitudes towards hustle culture. The recruitment process is discussed, emphasising creating a unique and engaging experience for candidates. The importance of knowing employees' aspirations and helping them achieve their goals is also emphasised. In this conversation, John DiJulius and Dominic Monkhouse discuss the importance of encouraging and believing in others to help them reach their full potential. They also talk about the power of positive thinking, the impact of personal experiences on leadership, and the value of creating a remarkable customer experience. John shares his personal journey of overcoming challenges and how he has used his experiences to inspire and motivate others. They also touch on the concept of making price irrelevant and the importance of treating customers and employees based on their individual needs.Keywordsleadership, company culture, formal training, difficult conversations, interviewing, purpose, hustle culture, recruitment process, employee aspirations, encouragement, belief, potential, positive thinking, leadership, customer experience, personal journey, challenges, price irrelevant, individual needsTakeawaysLeaders should be intentional and create a strong company culture.Managers should receive formal training, especially in areas like difficult conversations and interviewing.The concept of purpose in the workplace is important for all generations.The recruitment process should be unique and engaging to attract top talent.Knowing employees' aspirations and helping them achieve their goals is crucial for employee retention. Encouraging and believing in others can help them achieve more than they ever thought possible.Positive thinking and a strong belief in oneself can overcome challenges and lead to success.Creating a remarkable customer experience is essential for business growth and customer loyalty.Treating customers and employees based on their individual needs is more effective than treating them how you would like to be treated.Making price irrelevant by focusing on the value and experience you provide can lead to loyal customers and increased sales.Chapters(00:00) Creating an Intentional Company Culture(09:38) The Importance of Formal Training for Managers(13:16) Redefining Purpose in the Workplace(23:43) Supporting Employee Aspirations for Long-Term Retention(31:13) Unlocking Potential: The Power of Encouragement and Belief(36:45) Overcoming Personal Obstacles: A Journey of Resilience(43:28) Creating Remarkable Customer Experiences for Business Growth(49:08) Making Price Irrelevant: The Value of Customer ExperienceMentioned in this episode:Get Mind Your F**king Business

SummaryThe conversation explores three main topics: business model resilience, AI, and environmental sustainability. The accessibility and democratisation of AI tools have made a significant impact on innovation and value creation. AI has the potential to propose better value propositions and even replace human managers. The integration of AI tools in consulting processes has resulted in faster results and improved efficiency. However, the development of better value propositions through the integration of different data sources is still a work in progress. In this conversation, Alex and Dominic discuss the potential of AI in innovation and business processes. They explore the idea of using AI to automate customer interviews and the impact it can have on the speed and efficiency of innovation. They also touch on the importance of environmental sustainability and the need for new business models that harmonize profit and impact. The conversation concludes with a discussion on the challenges and opportunities of AI and the importance of regulation.Keywordsbusiness model resilience, AI, environmental sustainability, accessibility, democratisation, innovation, value creation, value propositions, AI tools, consulting processes, data sources, AI, innovation, business processes, customer interviews, speed, efficiency, environmental sustainability, business models, profit, impact, regulationTakeawaysThe accessibility and democratization of AI tools have revolutionized innovation and value creation.AI has the potential to propose better value propositions and even replace human managers.The integration of AI tools in consulting processes has resulted in faster results and improved efficiency.The development of better value propositions through the integration of different data sources is still a work in progress. AI can greatly speed up the innovation process by automating tasks like customer interviews.Businesses need to embrace environmental sustainability and find new business models that harmonise profit and impact.Financial sustainability and resilient revenue models are crucial for the success of a business.Experimentation with pricing and revenue streams is essential for business growth.The rapid pace of change in AI presents both challenges and opportunities for entrepreneurs and innovators.Regulation is necessary to ensure the responsible and ethical use of AI.Chapters(02:22) The Impact of AI on Innovation and Value Creation(05:10) The Potential of AI in Proposing Value Propositions(10:42) Challenges in Developing Better Value Propositions with AI(30:30) Harmonising Profit and Impact: The Future of Business Models(37:27) Financial Sustainability and Resilient Revenue Models(42:28) Experimentation with Pricing and Revenue Streams(44:19) The Challenges and Opportunities of AIAbout Alex OsterwalderAlex Osterwalder is ranked in the top 10 on the Thinkers50 list of management thinkers worldwide. He is passionate about simplifying the complex challenges that today's leaders face. Along with Yves Pigneur, he invented the Business Model Canvas and other practical tools, which are now used by millions of practitioners around the globe.Strategyzer, the company Alex co-founded, provides technology-enabled innovation services to leading organisations, including Colgate-Palmolive, MasterCard and Merck. Alex spends most of his time advising leaders on how to scale their innovation efforts and get results. They already have the assets but lack the organisational design and innovation culture.His books include Business Model Generation, Value Proposition Design, Testing Business...

SummaryKen Rusk, the blue-collar entrepreneur, shares his insights on achieving success and living your best life. He emphasises the importance of having a clear purpose and maximising every opportunity. Ken believes that anyone can be an entrepreneur or an intrapreneur as long as they have a clear vision and take action. He also discusses the significance of creating a culture that supports individual goals and fosters entrepreneurial thinking. Ken encourages people to be specific and actionable in their goals, and he shares his method of using visual representations to create a brochure for their ideal life. Ken Rusk discusses the importance of visualising and manifesting one's goals, the value of collaboration and support in achieving success, and the benefits of financial literacy and trade skills. He also shares insights on creating a positive work culture and the impact of giving back to the community. Ken emphasises the need for individuals to take control of their own lives and make responsible choices. He encourages young people to consider trade careers and challenges the societal pressure to pursue traditional college education. Ken's new book, 'Cool Boss,' focuses on creating a positive work environment and attracting entrepreneurial thinkers.Keywordsblue-collar entrepreneur, purpose, maximising opportunities, vision, action, culture, entrepreneurial thinking, goals, specific, actionable, visual representations, visualisation, manifestation, collaboration, support, financial literacy, trade skills, work culture, giving back, self-reliance, responsible choices, trade careers, college education, positive work environment, entrepreneurial thinkersTakeawaysHaving a clear purpose and maximizing opportunities are key to achieving success and living your best life.Anyone can be an entrepreneur or an intrapreneur as long as they have a clear vision and take action.Creating a culture that supports individual goals and fosters entrepreneurial thinking is crucial for business success.Being specific and actionable in your goals is essential for making progress and achieving desired outcomes.Using visual representations can help create a clear vision and motivate individuals to work towards their ideal life. Visualize and manifest your goals to bring them into your life.Collaboration and support from peers can help in achieving success.Financial literacy and starting early with saving can lead to a secure retirement.Consider trade careers as they offer high demand and good earning potential.Create a positive work culture by recognizing and valuing employees.Giving back to the community can bring personal fulfillment and success.Take control of your own life and make responsible choices.Challenge the societal pressure to pursue traditional college education.Create a work environment that attracts entrepreneurial thinkers.Ken's new book, 'Cool Boss,' focuses on creating a positive work culture.Sound Bites"Sometimes it doesn't necessarily matter what you do for a living, as much as it does what you do with what you do for a living.""I think a blue collar entrepreneur is someone that possesses probably nine or 10 characteristics, which we all have, but they're just driven by where they want to go in their life.""Surround yourself with entrepreneurial thinking, and your company will take off way further than you can take it yourself.""If I know my favourite colour, my favourite car, my favourite house, my favourite sport, my favourite hobby, my favourite spiritual moment, my favourite vacation, why am I not putting that out into the universe?""You can't build a puzzle without the box. The box is the vision, the picture, the end, the goal,...

SummaryOne of Dominic's favourite recordings yet! The conversation with Karin Hurt and David Dye explores the topic of workplace conflict and the importance of having productive conversations. They discuss the fear and discomfort associated with conflict, the need for connection, clarity, curiosity, and commitment in resolving conflicts, and the power of using specific phrases to initiate and navigate these conversations. The conversation emphasises the positive aspects of conflict and the potential for growth and innovation that can result from addressing conflicts effectively. In this conversation, David Dye and Karin Hurt discuss the importance of de-escalating conflicts in the workplace and providing strategies for effective communication. They emphasise the power of phrases like 'tell me more' and 'I'm curious' to break the cycle of conflict and create a safe space for dialogue. They also highlight the significance of acknowledging emotions and using check-ins for understanding to ensure that everyone feels heard. The conversation explores the benefits of teams that handle conflict well, such as fostering innovation and creating a united front. David and Karin share personal anecdotes and recommend books like 'Tribes' by Seth Godin and '4000 Weeks' by Oliver Burkeman.Keywordsworkplace conflict, productive conversations, connection, clarity, curiosity, commitment, phrases, conflict resolution, workplace communication, deescalating conflicts, effective dialogue, acknowledging emotions, understanding, team dynamics, innovation, collaboration, leadershipTakeawaysConflict is not inherently negative; it is a difference of perspective that can lead to innovation and problem-solving.Having productive conversations about conflicts requires connection, clarity, curiosity, and commitment.Initiating conversations about conflicts can be uncomfortable, but it is necessary for growth and improvement.Using powerful phrases, such as 'Tell me more' and 'What would a successful outcome do for you?', can facilitate productive conversations about conflicts.Conflict resolution requires understanding and addressing all parties' underlying needs and motivations. Use phrases like 'tell me more' and 'I'm curious' to deescalate conflicts and create a safe space for dialogue.Acknowledge emotions and use check-ins for understanding to ensure that everyone feels heard.Teams that handle conflict well foster innovation and have a united front.Effective communication and collaboration are essential for successful conflict resolution.Recommended books: 'Tribes' by Seth Godin and '4000 Weeks' by Oliver Burkeman.Chapters(02:59) The Need for Productive Conflict Conversations(09:04) Connection and Clarity in Conflict Resolution(13:38) Curiosity and Commitment in Addressing Conflict(16:24) Using Powerful Phrases to Navigate Conflict Conversations(24:04) Deescalating Conflicts: The Power of Effective Communication(27:27) Creating a Safe Space for Dialogue: Strategies for Conflict Resolution(29:29) The Benefits of Teams that Handle Conflict Well(31:47) Innovation and Collaboration: The Role of Conflict in Driving Change(36:37) War Stories: Examples of Conflict Resolution(42:18) The Importance of Psychological Safety and Challenging the Status Quo(46:38) Unpopular Opinions and Worst Business AdviceMentioned in this episode:Get Mind Your F**king Business