In this episode of The Modern Facilities Management Podcast, Griffin Hamilton is joined by Micah Jacob, a Melbourne-based Facilities Manager with over a decade of global FM experience across Australia, Europe, and large multinational portfolios.Micah’s journey into facilities management is anything but traditional. Originally trained in computer science, his career path took an unexpected turn—from a mailroom role to managing complex FM contracts across energy, banking, retail, and commercial real estate. Along the way, he’s worked with some of the largest global FM providers, gaining a rare, cross-functional perspective on how facilities management has evolved over the last 12 years.Together, Griffin and Micah explore:How a technical and systems-thinking background can shape better FM decision-makingThe expanding role of facilities teams post-COVID, from operations to strategyWhy emotional intelligence and stakeholder psychology are now critical FM skillsGlobal differences in FM best practices across Australia, the U.S., Europe, and the Middle EastThe promise—and challenges—of IoT, data, and predictive maintenance in facilitiesWhy adaptability beats “cause and effect” thinking in complex FM environmentsMicah also shares insights into mentorship, continuous learning, and his upcoming book project focused on complex systems thinking—bridging human psychology, infrastructure, and long-term outcomes in facilities and beyond.Enjoy!
In this episode of the Modern Facilities Management Podcast, Griffin welcomes back Lonnie Pilgrim, Director of Operations & Maintenance for the Fort McMurray Public School Division in Alberta. Previously featured in Episode 101 for his crisis management expertise, Lonnie returns to discuss best practices in capital project management.Lonnie breaks down capturing daily maintenance data to annual lifecycle reporting, FCA cycles, emerging issues, and the metrics that ultimately built the case for the project approval. The conversation dives deep into best practices for capital project planning, including:How to demonstrate need using real maintenance and cost dataMistakes to avoid in early project designEnsuring operational efficiency post-constructionStandardizing equipment to streamline future maintenanceBuilding strong relationships with architects, GCs, and stakeholders to ensure a smooth turnoverEnjoy!
In this episode of The Modern Facilities Management Podcast, Griffin Hamilton sits down with Nick Queensland, a a healthcare facilities leader with more than 25 years of experience at Mayo Clinic, Luminis Health, and Johns Hopkins. Griffin and Nick dig into the realities of change management in hospital facilities—why buy-in matters, how to communicate effectively with stakeholders, and why reinforcing change is just as important as implementing it. Nick also reflects on the evolving expectations in healthcare facilities and the importance of engaging teams at every level.If you’re looking to grow your career or lead change in facilities management, this episode is packed with practical insights and hard-earned lessons.Key Topics CoveredNavigating a 25+ year career in hospital facilitiesThe importance of understanding your role in healthcareLeadership philosophies and developing future FM talentChange management: buy-in, communication, and reinforcementEngaging stakeholders across clinical and non-clinical teamsHow expectations in hospital facilities have evolvedBuilding team culture during times of changeEnjoy!
In this episode of The Modern Facilities Management Podcast, host Griffin Hamilton sits down with Jay Fiske, President of Powerhouse Dynamics, to explore how IoT (Internet of Things) is transforming the food service and retail industries. Jay shares the fascinating journey of Powerhouse Dynamics—from a scrappy four-person startup to an acquisition by Middleby, one of the world’s largest commercial food service equipment manufacturers.They dive deep into how simple IoT sensors and data streams—like temperature, energy, and door sensors—can unlock massive operational efficiencies, prevent costly equipment failures, and optimize energy use. Jay also explains how facilities teams can start small, measure ROI, and scale their use of connected technologies without adding to their workload.Key Takeaways:What IoT really means and how it drives actionable insights.Real-world examples of how connected devices improve efficiency, safety, and sustainability.How AI and automation are redefining facility management and reducing labor burdens.A look ahead at the next 3–5 years of connectivity, automation, and AI in the facilities world.About the Guest:Jay Fiske is President of Powerhouse Dynamics, a Boston-based IoT company whose platforms—Open Kitchen and SiteSage—help multi-site operators manage critical infrastructure like HVAC, refrigeration, and cooking equipment through cloud-connected automation.
In this episode, Jessica Wicks, Brand President of DUCTZ, joins us to discuss why proactive maintenance planning is vital to facilities management. She explains how deferred maintenance directly affects indoor air quality, energy efficiency, and overall building performance. Jessica also shares how HVAC systems play a pivotal role in sustainability, and offers practical insights on selecting the right maintenance partners. From coil cleaning to air duct restoration, this conversation underscores the importance of consistency and accountability in creating healthy, efficient buildings.Takeaways:Maintenance plans should include walkthroughs and system inventory checks.Deferred maintenance leads to costly breakdowns and potential health risks.Indoor air quality depends on consistent HVAC upkeep.Energy efficiency is tightly linked to system cleanliness.Coil cleaning helps extend HVAC lifespan.Facilities managers must prioritize proactive care to avoid disruptions.Vendor selection plays a major role in maintenance success.AI and technology are supporting skilled trades and ensuring long-term job stability.00:00 – Introduction to Jessica Wicks and DUCTZ04:59 – The Importance of Maintenance Plans09:45 – Impact of Deferred Maintenance on Indoor Air Quality14:27 – Energy Efficiency and Maintenance Strategies19:17 – Challenges in Maintaining Occupied Buildings20:12 – Selecting the Right VendorAbout DUCTZ:Founded in 2002, DUCTZ is the nation’s leading brand for HVAC and air duct cleaning. Since air duct cleanliness is directly tied to indoor air quality, DUCTZ technicians provide thorough services that improve system efficiency and safety. DUCTZ emphasizes long-term relationships with residents and businesses through exceptional service. In addition to air duct cleaning, the company offers HVAC restoration, dryer vent cleaning, coil cleaning, and exhaust cleaning.
In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Michelle Sujka to discuss her journey into facilities management. Michelle shares how relationship building, self-reflection, and embracing discomfort have shaped her growth in a male-dominated field. She also highlights how COVID-19 offered a moment for personal and professional reset, and how her podcast, I’m Done Apologizing, empowers women to step into leadership with confidence.Takeaways:Building strong relationships is foundational to success in facilities management.Self-reflection and vulnerability fuel personal growth.Networking and mentorship are essential career tools.Women should apply for roles even before they feel 100% qualified.Having allies and diverse perspectives strengthens the industry.Chapters00:00 – Introduction to Michelle Sujka02:45 – Transition from Higher Education to Facilities Management05:40 – The Power of Relationship Building09:00 – Self-Reflection and Growth11:50 – Empowerment Through Podcasting15:00 – Women in a Male-Dominated Industry18:00 – COVID-19 as a Moment for Reset
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Billy Holder about his extensive journey in the facilities management and construction industry. They discuss the significant changes in the industry over the past year, the core problems faced by facilities managers, particularly regarding time management and inspections, and how innovative technology, including AI, is being utilized to address these challenges. Billy shares insights on the importance of networking and the impact of organizations like IFMA on his career, emphasizing the need for professionals to embrace technology to stay competitive in the evolving landscape.Enjoy!Chapters00:00 Introduction and Background04:53 Identifying the Main Problem10:06 Innovative Solutions in Facilities Management15:09 The Role of AI in Facilities Management19:51 Embracing Technology and Future Trends24:55 Networking and Career Impact
On this episode, Griffin Hamilton interviews Micah Remley, CEO of Robin, a workplace management platform.Micah and Griffin dive into the evolving landscape of workplace management, particularly in the context of hybrid work environments. They discuss the challenges and strategies for returning to the office, the importance of data in managing facilities, and how to create a workplace that fosters collaboration and productivity. Micah emphasizes the need for intentionality in office design and operations, drawing parallels with the hospitality industry to enhance employee experience.Key Takeaways:Hybrid work has created a disconnect between employee and management expectations.Team days can significantly improve collaboration and office attendance.Data analytics is crucial for understanding office usage and employee behavior.The role of facilities managers is evolving to include more strategic planning and data analysis.Chapters00:00 Introduction to Workplace Management02:03 The Evolution of Hybrid Work05:09 Challenges of Returning to Office09:58 Leveraging Data and Tools for Facilities Management20:02 The Future of Workplace Experience
On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Price, a Facilities Director at Elevate Eye Care. They discuss John's journey into facilities management, the challenges of leadership, including imposter syndrome, and the importance of curiosity and servant leadership. The conversation also explores the integration of AI in facilities management and its potential impact on the industry. John shares his insights on team development, the role of technology, and the future of human-AI collaboration.Chapters00:00 Introduction to Leadership in Facilities Management02:49 The Journey into Facilities Management05:47 Understanding Imposter Syndrome in Leadership08:45 The Role of Curiosity in Leadership11:42 Servant Leadership and Team Development14:34 Embracing AI in Facilities Management20:32 The Future of AI and Human Collaboration
On this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Michael LoVaglia, Director of Facilities Management and Real Estate for Canvas Worldwide. Michael shares his journey into the facilities management industry, highlighting the unique blend of creativity and technical skills required in the field. They delve into the concept of the "third space" and discuss how companies can create dynamic work environments that encourage collaboration and innovation. Tune in to discover insights on balancing work-life dynamics, the evolution of workspace design, and the importance of having a dedicated personal workspace. Enjoy!
On this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Bob Miller, the General Manager at Camp Margaritaville. They discuss Bob's journey in the hospitality industry, the importance of communication in enhancing guest experiences, and the unique challenges of facilities management in hospitality. Bob shares insights on preventative maintenance strategies, balancing emergencies with planned maintenance, and the significance of key performance indicators in ensuring operational efficiency. The conversation highlights the critical role of teamwork and communication across departments to deliver exceptional guest experiences.Enjoy!
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Gerrayl Bryson, a Facilities Supervisor for the Nevada Department of Veterans Services. Gerrayl shares his journey from military service to civilian life, highlighting the skills and experiences that have shaped his career in facilities management. He discusses the unique challenges and rewards of managing facilities for veterans, the importance of safety culture, and the need for sustainability in aging facilities. TakeawaysThe importance of finding purpose in civilian life after military service.Facilities management is crucial for enhancing residents' daily experiences.A culture of safety is built through communication and empowerment.Reporting near misses can prevent future incidents.Embracing change and ambiguity is vital in facilities management.Chapters00:00 Introduction to Jeral Bryson02:33 Transitioning from Military to Civilian Life07:47 Unique Aspects of Managing Veteran Facilities10:10 The Impact of Facilities Management on Residents12:15 Balancing Immediate Needs with Long-Term Goals14:12 Sustainability and Future Planning15:36 Building a Culture of Safety19:49 Understanding and Reporting Near Misses20:00 Advice for Aspiring Facilities Managers21:22 Influences on Career Development
In this episode, Griffin Hamilton speaks with Steven Atkins, the Director of Facilities Management at Methodist University Hospital. They discuss Steven's journey into healthcare facilities management, the unique challenges faced in this sector, and the importance of compliance and paperwork. Steven shares insights on documenting tribal knowledge, emergency preparedness, and building a culture of safety. The conversation also delves into sustainability efforts and capital projects, emphasizing the role of optimization in achieving energy efficiency and cost savings. Key TakeawaysHealthcare facilities management involves navigating complex regulations and compliance requirements.Capturing tribal knowledge is crucial for maintaining operational efficiency in aging facilities.Emergency preparedness requires a multidisciplinary approach and regular drills.Sustainability initiatives can lead to significant cost savings and improved operational efficiency.Building trust with administration is essential for successful emergency management programs.
SummaryIn this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM’s strategic role. With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needsThe consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)How poor interdepartmental collaboration—especially with IT—can derail initiatives for yearsThe importance of positioning FM as a strategic function, not just a tactical onePractical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impactThe value of professional developmentInterested in learning more? Reach out to Michel on LinkedIn
This weeks guest is David Stephenson, Studio Principal (Smart Building Studio) at Little Diversified Architectural ConsultingIn this episode, Griffin and David talk about the evolution of smart building technology and its implementation in facilities management. David shares his extensive experience in the industry, discussing the challenges faced by facility managers, the importance of change management, and best practices for technology adoption. If you'd like to learn more about Little's Smart Building Studio, check out their brochure here. 00:00 Introduction to Smart Building Technology03:01 David's Journey in Facilities Management05:48 Challenges in the FM Industry09:01 Best Practices for Change Management12:01 Implementation Strategies for Technology15:04 Integrating Smart Building Technologies18:06 Taking the First Steps in Tech Adoption
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Kunzier, president of Invisible Sun Technology. They discuss the importance of technology in facilities management, particularly IoT solutions that enhance efficiency and productivity. John shares insights on the challenges of tight margins in the industry and how small changes can significantly impact the bottom line. The conversation also covers innovative technologies like Proof of Presence, which improve service delivery and shift management from reactive to proactive. John emphasizes the value of data in justifying operational decisions and the importance of curiosity in driving career development.Enjoy!00:00 Introduction to John Kunzier and Invisible Sun Technology02:50 The Importance of Technology in Facilities Management05:58 Understanding Margins and Cost Efficiency09:04 Innovative Solutions: Proof of Presence Technology12:09 Shifting from Reactive to Proactive Management14:55 Addressing Employee Concerns with Monitoring Technology17:49 The Value of Data in Facilities Management21:01 Curiosity as a Driving Force in Career Development
In this episode of The Modern Facilities Management Podcast, Griffin sits down with Dr. Tim Unruh, Executive Director of the National Association of Energy Service Companies (NAESCO) and former Deputy Assistant Secretary for Renewable Power at the U.S. Department of Energy. Dr. Unruh breaks down how Energy Service Companies (ESCOs) are helping public institutions like K–12 schools, universities, and municipalities fund infrastructure improvements without upfront capital—while reducing energy costs, improving occupant comfort, and creating long-term operational resilience.If energy efficiency, capital planning, or deferred maintenance are top of mind for your organization, this is a must-listen conversation.ResourcesNational Association of Energy Service Companies (NAESCO)NAESCO ESCO MembersNAESCO Accredited MembersU.S. Department of Energy (DOE)Federal Energy Management Program (FEMP) (DOE)Energy Savings Performance Contract Campaign (SCEP, DOE)Energy Services Coalition (ESC)National Association of State Energy Officials (NASEO)
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Scott Christopher, Senior Director of Facility Operations at the historic Fox Theatre in Atlanta, GA.Scott shares insights into his extensive career in facilities management, the unique challenges of maintaining a 95-year-old venue, and the importance of balancing historical preservation with modern technology. He discusses operational strategies for maintenance, sustainability efforts, and the impact of mentorship on his career.Chapters00:00 Introduction to the Fox Theater and Scott Christopher11:50 Operational Strategies for Maintenance and Repairs20:38 Sustainability Efforts and Waste Management27:05 Mentorship and Career ImpactEnjoy!
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Brandon Gorman, a facilities manager at Omnicell. They discuss Brandon's journey into facilities management, the importance of technology in the industry, and the challenges of implementing new software solutions. Brandon shares his experiences in overcoming resistance to change, the role of AI in enhancing efficiency, and the significance of mentorship in his career development.Enjoy!
In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Chuck Ridgeway, Automation Technology Manager at Horner AutomationThey discuss the importance of automation in facilities management, the hesitations surrounding its adoption, and the critical role of data in driving efficiency and sustainability. Chuck shares insights on starting small with automation initiatives, the significance of intelligent systems, and the future of machine learning in the industry. Enjoy!Chapters00:00 Introduction to Automation in Facilities Management04:05 Understanding Automation and Its Misconceptions06:15 Starting Small: The First Steps in Automation08:05 The Role of Data in Automation11:50 Leveraging Existing Technology for Data Collection15:14 Looking Ahead: Machine Learning in Facilities Management17:09 Key Takeaways and Final Advice
Kamil Ilcewicz
Best episode so far 👌