In this episode, Gunjan talks to her dear friend & industry leader: Mr. Harkaran Singh, General Manager: Hyatt Raipur. She takes him through his exceptional journey of bringing the hotel back from it’s low point to raising it to an unparalleled standard amongst the capital’s many famous groups of hotels. Harkaran also talks about how Covid-19 affected the hotel industry and tips & tricks that worked for Hyatt Raipur in maintaining safety, customer trust, and profits for the chain. Their friendship, experience of collaborating with each other and individual anecdotes of working in a city like Raipur is bound to leave you with a newfound awareness about this industry. Harkaran is soon leaving Hyatt Raipur and moving on to the next chapter of his career: to a place that probably needs it just as much as Hyatt Raipur did when he first joined it. And although farewells like these are always heavy on the heart, we wish Harkaran nothing but the very best for his future. Any place is lucky to have a personality like his. Hyatt Raipur, Gluck and all those who have had the chance of knowing him personally are bound to miss his endearing presence. This podcast is an ode to this man, his friendship with Gluck and the entire events industry! Are you ready to take a peek behind the curtain of this complicated event planning industry? Tune in now!