In this episode of The Only Constant, Lasse Rindom speaks with Jason Stanley from ServiceNow - AI expert, sociologist, and someone who actually reads the footnotes. Together, they unravel the real frontiers of AI in enterprise - not in the labs, but in the messy middle where governance, workflows, and risk collide. Topics covered include: Why large-scale organisations need more than just great models - they need infrastructure How agents force a rethink of steerability, auditability, and control in AI systems The exploding attack surface of GenAI and why prompt injection should be on everyone's mind What “neuro-symbolic” means and why it matters Whether augmentation is just displacement in disguise - and what history tells us about it A discussion into the deep. Into workflows. Into sociology. Into the uncomfortable. Exploring, as usual. Do you want to know more about Jason Stanley? Jason Stanley is Head of AI Research Deployment at ServiceNow, leading a team de-risking and finding product value in AI research. Previously he led the company's applied research team working on AI trust and governance. In the past, he has led research and product teams in technology companies, was an invited expert on AI issues for OECD, served on the Partnership on AI's Expert Group on Human-AI Collaboration and worked on labor market policy for the Government of Canada. He holds a Ph.D. in Sociology from New York University and social science degrees from Oxford University and Williams College.
In this episode of The Only Constant, Lasse Rindom speaks with retired tech executive and deep thinker Michael Carroll about the coming shift from automation to true agency. They explore what it means when AI no longer just supports decisions, but begins to reason with us - and sometimes, for us. Highlights include: What agency really means - and why some AI projects miss the point The illusion of better decisions through more dashboards Why discomfort is essential for growth - and what’s lost when AI does the hard things for us How causal AI could change enterprise architecture from gatekeeping to guidance Whether AI isolates us from peer groups - or makes us more deeply understood It’s a conversation that asks more than it answers - which is exactly the point. Do you want to know more about Mike Carroll? Mike Carroll grew up on a farm in Ohio, where work began at breakfast and was measured in sunrises, where results were earned with sore muscles and finished with calloused hands. That foundation instilled the discipline of process, respect for time-tested practices, and the belief that lasting value is built, not borrowed. Those lessons carried him from the fields into engineering and later into leadership, shaping a career grounded in both tradition and innovation. From the mills of Mead’s pulp and paper operations to executive leadership at Georgia-Pacific, he drove transformation at scale by embedding innovation into the core of operations. As Deputy Chairman and CEO at Shepard LTD in the UK, he navigated global markets. At McTech Group, he forged growth with Walmart, Lowe’s, Home Depot, and Kroger. Today he serves as Chief Strategy and Operations Officer at Trek.AI, Research Fellow at LNS Research, and Board Advisor to the Industrial AI Nexus, working with the Chief Architects Network. Alongside these roles, he advises multiple AI startups, mentoring the next generation of leaders shaping the future of intelligence. Across this journey, Carroll has been recognized as Visionary of the Year by Smart Industry and Innovator of the Year by the Association of Suppliers to the Paper Industry. A sought-after keynote speaker and columnist, he weaves real-world case studies with lyrical storytelling that challenge leaders with a simple question: “What must be true in one year, three years, a decade?” Whether advising boards, guiding innovation councils, or speaking to global audiences, he holds to one conviction, the next industrial revolution will not be won by those who claim to have every answer, but by those willing to seek and bold enough to ask better questions.
In this episode, Lasse Rindom speaks with Jakob Freund, CEO of Camunda, on what it really means to build AI-driven automation that’s enterprise-ready - without losing grip on governance, process integrity, or human responsibility. Their lively, deep-cutting discussion covers: The realistic path to AI value - why it’s still about measurable automation, not magic Jakob’s framework of blending deterministic workflows with dynamic agentic AI The rise of “enterprise-grade agents” that own processes (not just perform tasks) How Camunda's orchestration layer became the missing link between structure and AI flexibility Governance, crumple zones, hallucinations, and who really ends up in jail when the agent fails Do you want to know more about Jacob Freund? Jakob is the co-founder and chief executive officer, and is responsible for setting a bold vision and strategy for Camunda. He is also the driving force behind Camunda’s global growth and cohesive company culture. Jakob co-authored the best-selling book, “Real-Life BPMN,” and is a sought-after speaker at technology and industry events. He holds an MSc in computer science from Hochschule für Technik und Wirtschaft Berlin.
In this episode of The Only Constant, Lasse Rindom is joined by Danilo McGarry, global AI leader, board advisor, and host of one of the fastest-growing AI podcasts. Together, they explore the real-world implications of AI transformation - far beyond the hype and fear-driven headlines. Key discussion points include: Common misconceptions that derail enterprise AI initiatives Why AI isn’t “plug and play” - and how purpose, process, and orchestration determine success Danilo’s three-phase outlook for the future of work, automation, and post-scarcity economics How generative AI and robotics will shift business models, employment, and even national economies What boards and executives must do to govern AI responsibly and drive long-term transformation From rethinking workforce structures to building workflow-driven organizations, this episode offers a grounded and forward-looking perspective on the next decade of AI in business and society. Do you want to know more about Danilo McGarry? Danilo McGarry is a leading AI & Digital Transformation expert, advisor, and keynote speaker. His work focuses on transforming organizations through practical AI applications and strategic digital initiatives. With a proven track record at Fortune 500 companies, Danilo has helped businesses increase valuations by up to 5x. He specializes in transforming companies with tech, especially through the use of Ai and Digital Transformation methodologies. Danilo has trained over 90,000 consultants, C-suite executives, and board members in the world's largest 10,000 companies across 90+ countries. His insights reach millions of professionals annually through his speaking engagements, socials and publications. His work is studied by over 100 universities around the world and is approved by the PMI institute. Today he runs his own Ai company & advises Fortune 500, FTSE 250 companies and governments around the world. What makes Danilo truly unique is his rare ability to excel at both the technical and business aspects of AI. While many experts specialize in either technology implementation or business strategy, Danilo bridges this gap. Danilo is one of the few leaders on earth to have successfully designed, built, and scaled AI & Digital Transformation programs for global organizations while simultaneously driving over $2 billion in tangible business value through new products, services, and operational efficiencies - a combination of skills rarely found in a single professional.
In this episode of The Only Constant, host Lasse Rindom speaks with Eric Siegel - author of The AI Playbook and a straight-talking voice in a noisy AI market. Siegel cuts through overpromises, resists crystal-ball fantasies, and reminds listeners that most of AI’s real business value still comes from predictive models, not the latest generative toys. They discuss: Why predictive AI remains an untapped differentiator while generative AI is fast becoming a commodity The “accuracy fallacy” and the danger of chasing perfect certainty How narrowing scope and adding predictive layers over generative systems can make them viable in high-stakes use cases Why AGI is, in Siegel’s view, at least 1,000 years away - and why that’s a useful mindset for today’s business leaders Do you want to know more about Eric Siegel? Eric Siegel, Ph.D., is a former Columbia University professor who helps companies deploy machine learning. He is the cofounder and CEO of Gooder AI, the founder of the long-running Machine Learning Week conference series, the instructor of the acclaimed online course “Machine Learning Leadership and Practice – End-to-End Mastery,” executive editor of The Machine Learning Times, and a frequent keynote speaker. He wrote the bestselling Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, which has been used in courses at hundreds of universities, as well as The AI Playbook: Mastering the Rare Art of Machine Learning Deployment. Eric’s interdisciplinary work bridges the stubborn technology/business gap. At Columbia, he won the Distinguished Faculty award when teaching the graduate computer science courses in ML and AI. Later, he served as a business school professor at UVA Darden. A Forbes contributor, Eric publishes op-eds on analytics and social justice. Eric has appeared on Bloomberg TV and Radio, BNN (Canada), Israel National Radio, National Geographic Breakthrough, NPR Marketplace, Radio National (Australia), and TheStreet. A Forbes contributor, Eric and his books have been featured in BBC, Big Think, Businessweek, CBS MoneyWatch, Contagious Magazine, The European Business Review, Fast Company, The Financial Times, Fortune, GQ, Harvard Business Review, The Huffington Post, The Los Angeles Times, Luckbox Magazine, MIT Sloan Management Review, The New York Review of Books, The New York Times, Newsweek, Quartz, Salon, The San Francisco Chronicle, Scientific American, The Seattle Post-Intelligencer, Trailblazers with Walter Isaacson, The Wall Street Journal, The Washington Post, and WSJ MarketWatch.
In this episode, Lasse Rindom speaks with Frank Casale - entrepreneur, advisor, and long-time voice in automation and enterprise change. Frank calls himself a “conflicted futurist,” and it shows - in the best way possible. Together, they discuss: Why most companies say “agentic” but act quarter-to-quarter How AI isn’t just smart- it’s becoming empathic, and what that unlocks The real revolution: not tech, but how work gets done Why the next big wave isn’t just automation, but it’s services powered by digital labor Frank is sharp, provocative, and uncomfortably honest. If your roadmap still starts with tools, this might rattle your framing Do you want to know more Frank Casale? Frank Casale is a veteran in enterprise growth, go-to-market strategy, and emerging tech, best known as the founder of the Institute for Robotic Process Automation & AI, The Outsourcing Institute, and most recently Tranquilla AI - an empathic-AI startup delivering comfort, concierge, and coaching services. With over two decades of experience selling into complex, regulated, and global markets, Frank has helped early-stage and scaling companies break through noise, build trust-based sales pipelines, and close strategic deals with enterprise giants like GM, Citibank, PwC, and IBM. He’s a recognized voice in the automation and AI ecosystem, known for his straight talk, strategic clarity, and ability to spot momentum before it peaks. As an operator, advisor, and super-connector, Frank opens doors most teams can’t. His global network - spanning over 150,000 professionals and 30,000+ direct LinkedIn connections - includes buyers, investors, alliance partners, and influencers across the U.S., EMEA, and APAC. Whether he’s shaping go-to-market strategies, launching empathic-AI platforms, or speaking on the future of digital labor, Frank’s focus remains consistent: helping tech companies grow faster by building relationships that convert - and by staying two steps ahead of where the market is going.
In this episode, Lasse Rindom is joined by Hans Petter Dalen - “HP” to most - who heads up AI Governance for IBM across Europe, the Middle East, and Africa. With more than two decades inside IBM and a rare mix of realism, wit, and deep enterprise insight, HP brings clarity to a conversation often lost in hype words and messages. Together, they unpack: How IBM actually saved $3.5 billion with AI - and why it's more than just a nice number or marketing message Why AI governance isn’t bureaucracy, but the key to doing real things at scale The hidden cost of shadow AI, and why your apps may already be leaking value and risk And why relevance, not general capability, is the true frontier for enterprise AI HP doesn’t sugarcoat it: most companies are still in the sandbox. But the tools are here, the use cases are maturing, and the mandate is clear- get serious, or get left behind. Do you want to know more about Hans Petter Dalen? Hans-Petter (”HP”) Dalen, is IBM’s Business Executive for AI in EMEA. He has 25 years of experience in IBM, and has for the past many years discussed AI Use Cases and how to operationalize them across many industries. HP is Norwegian, and has lived in Denmark for the last 20 years with his family. He is an engaging speaker, panelist and podcaster. He has addressed the OECD, parliament committees, standardization bodies and ministries. LinkedIn profile: www.linkedin.com/in/hans-petter-dalen-691b345
In this episode, Lasse Rindom speaks with Surojit Chatterjee, CEO of Ema AI - a platform for building agentic AI employees that automate complex enterprise workflows across systems and departments. The conversation cuts through the hype and dives into real operational challenges of scaling generative AI in the enterprise: Why “agent-washing” is the new “AI-washing” - and what truly separates intelligent agents from chatbots and RPA The balance between letting agents act autonomously and keeping them purposefully inhibited to ensure trust and control How cross-silo AI deployment and change management are becoming more critical than model accuracy A must-listen if you think your enterprise is AI agent–ready. Are you sure it is? Do you want to know more about Surojit Chatterjee? Surojit is the founder and CEO of Ema, the company pioneering agentic AI to transform enterprise work. Previously, he guided Coinbase through a successful 2021 IPO as its Chief Product Officer and scaled Google Mobile Ads and Google Shopping into multi-billion dollar businesses as the VP and Head of Product. Surojit holds 40 US patents and has an MBA from MIT, MS in Computer Science from SUNY at Buffalo, and B. Tech from IIT Kharagpur.
In this episode of The Only Constant, Lasse Rindom sits down with Nicolai Storm Lund, Vice President of Digital Technology & Information Security at Velux, to talk about what it really means to lead digital change in the machine room - beyond buzzwords and boardroom slides. They discuss: Why AI is just another tool - until it’s paired with real problems and real accountability How IT needs to be both flexible and firm: agile enough to build fast, structured enough to scale responsibly The discipline of saying no - and why it’s often the most important part of driving change What it takes to move from proof-of-concept to production - when business expectations are moving faster than systems can keep up It’s a conversation about staying clear-headed when things speed up - and keeping purpose at the center when everyone else is chasing trends. Do you want to know more about Nicolai Storm Lund? Nicolai Storm Lund is Vice President of Digital Technology & Information Security at VELUX, where he leads global IT infrastructure, cloud operations, digital workplace, and information security initiatives. Based in Denmark, he oversees datacenter operations, network management, cloud adoption, identity and authentication, as well as global IT support for over 12,000 users across the company’s worldwide locations. Throughout the past 25 years, Nicolai have held international management roles in the space of Information Technology, with the international facility services giant ISS A/S, as well as GN Store Nord known for Jabra and GN ReSound. With a career spanning leadership role at major international companies, Nicolai brings deep expertise in IT operations, security architecture, and digital transformation. Nicolai is recognized for his strategic vision, technical acumen, and commitment to fostering high-performing teams that drive innovation and operational excellence in complex, global environments. He puts an honor in representing what he calls “Mid-Wife leadership”. He is a father of three, hobby farmer, passionate strength sports fan, and a fan of pretty much everything with a motor.
In this episode, Lasse Rindom is joined by one of his favourite analysts - Tom Reuner. Principal Analyst at PAC, Tom is known for calling out hype, challenging lazy narratives, and bringing a historian’s lens to enterprise tech. They discuss: Why orchestration beats buzzwords in the race to value How agentic AI won’t fix anything if your architecture’s still a mess The repeated failure to turn tech promise into operational change Why ambiguity is the true enemy of enterprise AI And what providers conveniently leave out when talking transformation Tom combines deep market insight with just the right amount of cynicism - plus decades of experience working with automation, cloud, AI, and enterprise service delivery.If you’re tired of decks with no outcomes and pilots with no path to production, this one’s worth your time. Do you want to know more about Tom Reuner Tom Reuner is a Principal Analyst at PAC based in London, UK.Tom is passionate about helping clients solve business problems and understand technology adoption. He has gained a strong reputation for blending developing innovation frameworks with pragmatic advice while connecting communities. Leveraging his long entrenchment in the automation community and having worked with some of the brightest minds in AI for a startup, Tom guides PAC’s thought leadership on automation and AI. Tom’s extensive knowledge of the market will allow him to contribute to PAC’s research in Europe and in the US on a broad range of hot topics including cloud transformation, Artificial Intelligence (AI) and automation, and software platforms (like ServiceNow and Salesforce).His deep understanding of market dynamics comes from having held senior high-profile positions at multiple analyst firms, where his responsibilities included research, consulting, and business development. Tom is based in London and will be directly involved in PAC’s UK coverage as well as our Software and IT Services (SITSI®) Research Program and international consulting projects. Tom has a Ph.D. in history from the University of Göttingen in Germany.
In this episode of The Only Constant, Lasse Rindom sits down with Katrin Gülden Le Maire, senior advisor, philosopher, and business thinker, for a sharp, deep dive into ethics, AI, and the limits of truth. Together they untangle the buzzwords, the confusion, and the hidden tensions shaping today’s corporate decisions:Why “ethics” in business isn’t what most people think How philosophical reflection, not just compliance, shapes real strategy Why leadership often rushes into AI adoption without asking the right foundational questions How governance becomes culture, and why ethical direction must come top-down Why ethics isn’t just about what you do - but also about what you refuse to do At its heart, this conversation explores the hard questions: Is it real? Is it true? Is it right? Katrin’s perspective reminds us that rushing into technological change without pausing for deep, structured reflection is a failure not just of ethics but of leadership itself. Do you want to know more about Katrin Gülden Le Maire? Dr. Katrin Gülden Le Maire is a seasoned strategic advisor and independent researcher with over 25 years of experience across the finance, real estate and technology sector. Her work is characterized by a strong emphasis on governance, ethical leadership, and the integration of philosophical insights into business practices. Based in Paris, Katrin has an extensive international background, having lived and worked in Germany, the UK, and France. She provides guidance to leaders and Boards on strategic development, positioning and governance – working with a value-add approach. She earned a Doctorate in Philosophy from Middlesex University, where her interdisciplinary research delved into the educational and science-political developments on the scientific credibility of theology as a university discipline in Germany. She holds a Master of Science in Corporate Communications from Rotterdam Business School and has completed further studies in Financial Management and Theology at British universities. Moreover, Katrin is a Chartered Financial Analyst ESG. Katrin research interests are interdisciplinary, encompassing cyber ethics, democracy development, social cohesion, and epistemology. She selectively teaches and participates in scientific research at the the intersection of philosophy, the political and cognitive sciences. In addition to her advisory and research roles, she is actively involved in promoting female leadership. She serves as an advisor to ACTIVES, a French coalition, which aims to promote female senior talent to lead CAC40 companies. Katrin is a former advisor to the Policy Liaison Group ESG in Westminster/UK with focus on the development of a British taxonomy. Katrin is a recognized contributor to international forums such as the Women's Forum Global Meeting or Women in Tech, where she discusses topics related to cyber ethics, AI and tech diplomacy. For more information about her work and publications, you can visit her official website at kglemaire.com or follow her on LinkedIn.
In this episode of The Only Constant, host Lasse Rindom speaks with Peter Vester, Lead Data Scientist at Novo Nordisk and winner of the 2024 DAIR Award for Data Science Professional of the Year. Peter’s approach cuts through the usual GenAI hype. Together they explore: Why the right question is never “can we do a GenAI solution?” but “what real problem are we solving?” How Novo rolled out an internal AI marketplace and chatbot to 30,000 employees without losing control or trust Why the better the model, the more dangerous human laziness becomes How to balance creativity and accuracy when deploying GenAI in a highly regulated pharma environment The long-term risk: replacing engineers with AI and eroding critical system understanding For anyone interested in making AI work in the enterprise (not just in demos), this episode will spark plenty of reflection. Do you want to know more about Peter Vester? Peter Vester is Lead Data Scientist at Novo Nordisk with a PhD, several scientific publications and front-cover articles, and multiple international awards, including the DAIR Awards "AI / Data Science Professional of the Year 2023 / 2024" for the Nordic countries. He has also been recognized as a Top-100 talent in Danish Business by Berlingske. As a specialist in Generative AI, he leads a team developing high-quality business solutions with large language models and agents. Peter works on initiating and leading data science projects across a wide range of domains, including research, clinical trials, marketing, finance, and the supply chain. His passion lies in creating real business value from data by putting machine learning into production and going beyond the proof-of-concept stage. He is also an official subject matter expert in Machine Learning for AWS. To Peter, data science goes beyond just numbers - it’s about uncovering the stories they tell and the valuable lessons they offer. He compares it to scaling a mountain: full of difficulties, obstacles, and challenges, but with a view at the top that makes the journey worthwhile. Like any adventurer, he enjoys sharing the path he took, the hurdles he overcame, and the awe of standing at the peak of the data mountain.
In this episode of The Only Constant, Lasse Rindom speaks with Anna Tebelius Bodin - a Harvard-educated educator and brain science communicator - about the essential role of effort in cultivating meaning and fulfillment in a world increasingly defined by convenience.Together, they explore: Why friction and striving are central to personal growth - and how AI’s instant gratification risks leaving us empty The cost of outsourcing thought: what we gain in speed, we risk losing in identity, learning, and satisfaction The paradox of progress: when we get what we want too easily, we lose the very desire that drove us The responsibility of leaders and educators to protect focus, mental engagement, and human connection As Anna warns, “A brain that isn’t used won’t be needed.” This episode is a timely reflection on what makes life meaningful - and what we should be careful not to automate away ... Do you want to know more about Anna Tebelius Bodin? Anna Tebelius Bodin is a speaker, author, and educator, with a master’s degree from Harvard University, where she also assisted research. She has given more than 1700 lectures on the psychology behind leadership, personal development and learning. Her books have been appreciated for making complex theory simple enough to provide profound insights to everyday life. As recognition of her work, she received the 2020 Swedish Mensa Award.
In this episode of The Only Constant, Lasse Rindom speaks with Stuart Winter-Tear, a sharp voice in the AI space known for balancing enthusiasm with critical insight. Their conversation tracks the evolution from generative AI hype to something more measured, thoughtful - and ultimately more valuable: Why real transformation won’t come from flashy demos, but from deep integration into workflows and systems The risks of treating GenAI as a strategy rather than a tool, and the importance of grounding AI in real business needs The growing tension between innovation speed and security, and how enterprises are re-learning old lessons too fast to apply them How “shadow AI” and sycophantic AI models are creating both hidden risks and unexpected human dependencies This episode isn’t about AI optimism or pessimism. It’s about realism. As Stuart puts it, we may all end up stewards of AI systems - whether we’re ready or not. Do you want to know more about Stuart Winter-Tear? Stuart is an accomplished Product Leader with 20+ years driving innovation across AI, Cybersecurity, eCommerce, and SaaS. As a fractional CPO, advisor, and consultant, he partners with ambitious companies to scale smarter, innovate faster, and bring cutting-edge products to market. He has founded and grown ventures, led cross-functional teams in both startups and enterprises, and delivered patented AI solutions that transformed adoption, automation, and growth. Known for combining deep technical insight with strategic clarity, Stuart specialises in product innovation, go-to-market execution, and aligning AI capabilities with real-world business needs. As an Ambassador at the Centre for GenAIOps and a frequent speaker and writer, Stuart is at the forefront of AI evolution - committed to helping teams build ethical, impactful, and market-leading products.
In this episode of The Only Constant, Lasse Rindom speaks with David Pontoppidan, Head of Business AI for Nordics & Baltics at SAP - a mind as sharp as the systems he builds. The conversation dives into how SAP is embedding AI across its enterprise suite, not just as a bolt-on, but as part of a deeply integrated, multi-agent architecture. Together, they explore: Whether AI in ERP is truly transformation - or just lipstick on a pig How SAP's knowledge graph and semantic data layers redefine what agents can actually do The tension between standardization and customization in AI-powered enterprise processes Why slow decision-making isn’t always bad - and sometimes necessary The philosophical and political implications of AI, from entropy to biopolitics, norms, and truth How jazz, entropy, and citizen developers all make surprising cameos in the future of enterprise tech This one goes deep - from practical ERP use cases to Foucault, Habermas, and the nature of truth in AI governance. A must-listen for anyone trying to steer technology in a world where we need to define not only what we can do - but what we won’t do. Do you want to know more about David Pontoppidan: David Pontoppidan is the Head of Business AI for SAP across the Nordics & Baltics, guiding some of the world’s leading organisations to turn AI investments into hard-currency value. Known for his sharp analogies and the occasional pop culture reference, David helps executives trade “Artificial Ignorance” for data-driven decisions that actually move the P&L. A former army language officer turned management-consultant-turned-tech strategist and executive, David blends his background in behavioural economics and sociology with deep business insight as he completes an Executive MBA in Finance at Copenhagen Business School.
In this episode of The Only Constant, Lasse Rindom speaks with Robert Fuchs, a seasoned engineer in human-in-the-loop automation with decades of experience in the automotive industry.Together, they explore what automation looks like when safety is on the line - and what businesses can learn from it.The conversation spans both car design and enterprise systems:Why increasing automation often requires more human skill, not less How to build systems that people actually want to use The challenge of shared control - technically, psychologically, and legally The “moral crumple zone” where humans still absorb the blame when things go wrong What 20 years of autonomous driving efforts can teach us about deploying AI in business Robert’s reflections offer a grounded, cautionary perspective on autonomy - relevant far beyond the road. Do you want to know more about Robert Fuchs? Dr. Robert Fuchs is the AD/ADAS Executive Professional and Head of the Systems Innovation R&D Department at JTEKT Corporation, Japan. Originally from Switzerland, he obtained his PhD at the Swiss Federal Institute of Technology in Lausanne before moving to Japan in 2000 to begin working in the automotive industry. Robert’s 25-year career includes work on powertrains and vehicle dynamics, with almost 50 published scientific papers and numerous patents, as well as coordinating industry-academia-government collaboration in Europe. Recognized as an intrapreneur, he established the development of automated driving technology at JTEKT focusing on haptics and physical human-robot interaction. He and his team are currently working on the product launch of Pairdriver, a unique technology that seamlessly connects the driver to the automated driving system.
In this episode, Lasse Rindom speaks with Jochen Wirtz, Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, National University of Singapore. A globally recognized authority on services marketing and management, Jochen Wirtz has authored over 20 books, including the recently released Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life.Their conversation delves into: The service revolution of AI and how artificial intelligence is transforming service delivery, comparable to the Industrial Revolution Transforming education and healthcare by exploring why sectors like education and healthcare are poised for significant change through AI, while certain personal services remain less susceptible Abundance and automation and discussing how the proliferation of AI and automation influences our work priorities and the aspects of life we value most Challenges of a frictionless world by contemplating whether the primary challenge ahead is the risk of dehumanization or adapting to a world where services are seamlessly integrated Designing AI for human behavior and examining how the design of AI systems influences human behavior and the reciprocal training between humans and machines They also navigate complex paradoxes such as productivity versus meaning, choice versus anxiety, and the balance between consumption and being consumed by technology. If you're curious about whether we're heading toward a future of enlightened leisure or facing the pitfalls of algorithmic dependence, this episode offers both optimism and critical insights. Do you want to know more about Jochen Wirtz? Jochen Wirtz is Vice Dean MBA Programs and Professor of Marketing at the NUS Business School, National University of Singapore. He has published over 200 academic articles, including 6 features in Harvard Business Review, and over 20 books. His books include Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life (2025), Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), Services Marketing: People, Technology, Strategy (9th edition, 2022), and Essentials of Services Marketing (4rd edition, 2023). With translations and adaptations for over 26 countries and regions, and combined sales of almost 1 million copies, they have become globally leading services marketing textbooks. In recognition of his excellence in research and teaching, Professor Wirtz has received over 50 awards, including the Christopher Lovelock Career Contributions to the Services Discipline Award in 2019 (the highest recognition of the American Marketing Association service community), the Academy of Marketing Science 2012 Outstanding Marketing Teacher Award (the highest recognition of teaching excellence of AMS globally), and the prestigious, top university-level Outstanding Educator Award at NUS. Download his recent work from JochenWirtz.com and follow his work on ResearchGate (https://www.researchgate.net/profile/Jochen_Wirtz) and LinkedIn (https://www.linkedin.com/in/jochenwirtz).
In this episode of The Only Constant, Lasse Rindom talks with Eduardo Ordax, AI Lead at AWS, about the messy realities behind AI hype. They cover why great data still beats great models, why fine-tuning often isn't worth it, and why most "agents" today are just glorified workflows.You'll also hear: What companies get wrong about internal data The risks of “vibe coding” in a world of AI-generated software Why composable architectures might not survive the agentic future A sharp, honest conversation for anyone navigating real-world AI adoption. Do you want to know more about Eduardo Ordax? Eduardo Ordax is the Principal Go to Market Generative AI Lead at Amazon Web Services (AWS), where he helps global customers harness the full potential of artificial intelligence. With over 15 years of experience in sales, business development, and AI/ML, he has become a trusted voice in the AI community, known for his pragmatic approach to technology implementation and his viral posts about the importance of data foundations in AI success. A passionate public speaker and startup advisor, Eduardo brings a unique perspective as an "AI Outsider" who balances technical expertise with business acumen. He is dedicated to helping organizations navigate the challenges of AI adoption while maintaining a focus on what truly matters - building strong data foundations before rushing into AI applications.
In this episode, Lasse Rindom speaks with Claus Raasted - author, experience designer, and perhaps the only person who's ever been both a legendary live roleplayer and a McKinsey coach. Their conversation explores what it really means to “get shit done” and how companies can embrace experimentation without losing their structure. Along the way, they cover: Why action, experimentation, and curiosity are the foundation for making things happen How innovation always creates tension between the dreamers and the doers - and why that’s not a bad thing How to work with legacy instead of just trying to blow it all up The art of roleplaying - not just for fun, but as a way to step into other people’s realities Six enlightening “biases” for getting things done in organizations Do you want to know more about Claus Raasted? Claus Raasted helps organizations both big and small become better at GETTING S**T DONE, and serves as Director of the College of Extraordinary Experiences. He travels the globe as a keynote speaker, and has been both a Coach and Senior Advisor at the consulting giant McKinsey. Raasted is the author of 46 books, the latest of which is fittingly titled “Claus Raasted’s Little Book of Getting Shit Done”. He also has a past in reality TV, but these days, who hasn't?
In this episode, Lasse Rindom speaks with Marc Lawn about the intersection of AI, strategy, and the evolving nature of work. Their discussion navigates the balance between hype and reality, touching on:Where AI optimists are actually right and where their enthusiasm turns into hubris How AI challenges traditional work structures and forces a rethink of hierarchies and control Why businesses need to embrace discomfort to foster real innovation The hidden risks of blindly automating processes without questioning their value The role of curiosity and trust in navigating technological transformation This conversation goes beyond surface-level AI discussions, questioning how we structure work, measure success, and create value in an AI-driven world. Do you want to know more about Marc Lawn? Marc is a visionary executive leader with over 30 years of experience in driving transformational change across industries, including, chemicals, consumer goods, media, hospitality, renewable energy & cleantech. Known for his strategic insight and operational expertise, Marc has successfully led high-stakes projects that balance ambitious growth with sustainable business practices. His career spans senior roles within Fortune 500 companies and advisory positions, where he has helped organisations navigate complex challenges, with specific expertise in energy transition initiatives, by leveraging his deep understanding of market dynamics, customer needs, and competitive landscapes.