“Human-in-the-loop: Al at Chalhoub Group”Key Takeaways:Chalhoub Group embraces Al as a human-in-the-loop journey, where technology amplifies, not replaces, peopleJeremy Denisty shares how the release of ChatGPT in 2022 marked a turning point for the Group's strategic Al roadmapVision 2033 integrates Al across business units while preserving the Group's core values of Respect, Excellence, and Entrepreneurial SpiritAl training for leaders is designed to inspire understanding, not fear, bridging creativity and data-driven decision makingA human-centric Al approach ensures innovation remains ethical, inclusive, and aligned with Chalhoub Group's commitment to sustainable growthTopics Covered:The evolution of Al and Chalhoub Group's forward-looking strategyUnderstanding "human-in-the-loop" and its impact on leadership and cultureHow generative Al reshapes creativity, retail, and communicationBuilding awareness and readiness through internal training and educationThe balance between automation, empathy, and human valuesVision 2033: Bridging Horizons, where innovation meets purposeLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Jeremy Denisty, Director of Artificial Intelligence at Chalhoub Group Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“Driving the Future: Infinite Circular Possibilities”Key Takeaways:Global EV sales reached 17 million in 2023—up 25% from the year before—with Dubai nearly doubling its own numbers to close to 30,000 in 2024.Kevin Chalhoub reveals how sustainability can be more than a buzzword—it’s a lifestyle, a commitment, and a catalyst for innovation.Chalhoub family’s vision of environmental stewardship is turning into actionable strategies within the Group’s ecosystem.EV Lab is not just a showroom; it’s a movement to change perceptions and accelerate adoption of clean transportation.Embracing circular design means redefining what luxury looks and feels like for the next generation.Topics Covered:The surge of electric vehicles in the region and globallyHow Dubai is preparing the infrastructure for a green futureKevin Chalhoub’s personal and professional journey in sustainabilityA candid reflection on the Chalhoub family history: its roots, evolution, and generational challengesOvercoming consumer misconceptions around electric mobilityThe shift from linear to circular design in lifestyle and luxuryThe evolving expectations of younger generations around purpose and responsibilityLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Kevin Chalhoub, Founder of EV Lab and Head of Tumi at Chalhoub Group Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“Style with Soul: The Rhythm of Purpose with Tory Burch”Key Takeaways:Purpose-driven leadership lies at the heart of Tory Burch’s brand and business ethos.Empowering women is not a passing trend, it is a foundational principle that informs the brand’s business, design, and philanthropic work.The Middle East plays a crucial role in the brand’s international expansion, with Dubai hosting the first directly owned Tory Burch store in the region.Emotional intelligence, authenticity, and cultural awareness are essential qualities in leading a global brand.A legacy is not defined solely by products, but by impact, intention, and how individuals connect with your brand.Topics Covered:Tory Burch’s journey from a startup founder to a global fashion pioneer.The story behind the first Tory Burch store in Dubai Mall and its wider significance.Women’s empowerment as a mission, not merely a marketing message.The confluence of fashion, values, and community.Candid advice for aspiring female entrepreneurs and leaders.The growing importance of purpose in the world of luxury.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Connect with us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Tory Burch, Founder and Executive Chairman, Tory Burch LLC Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“Stories from Our Store”Key Takeaways:Storytelling and emotional connection are the foundations of luxury retail success.AI and digital tools enhance efficiency but cannot replace human intuition and trust.Personalised service, body language reading, and emotional intelligence drive client loyalty.Ferragamo’s bold reinvention is capturing a new generation of fashion lovers across the GCC and beyond.Retail leaders must combine passion, creativity, and empathy to succeed in the evolving luxury landscape.Topics Covered: 1. The Role of a Store Manager in Luxury FashionLeading with passion, inspiring teams, and balancing targets with client focus. 2. Unforgettable Customer StoriesMoments of emotional connection, trust-building, and unforgettable shopping memories. 3. How Digital & AI are Changing Fashion RetailWhere technology supports luxury, and whhere it can never replace human advisors. 4. Trends Defining the Future of Fashion StoresIndividuality, sustainability, hybrid retail expriences, and experiential shopping. 5. Advice for Aspiring Fashion Retail LeadersCareer insights, leadership skills, and tips for building a future in fashion retail. Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Omar Javed, Senior Store Manager at Ferragamo Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“The Excellence Equation: Mastering Operations”Key Takeaways:Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity.Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience.Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success.The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences.Topics Covered:The evolution of operations in luxury retail and its impact on customer experience.The role of data, collaboration, and agile structures in modern supply chains.Sustainability’s place in operational strategy and product lifecycle.The future of operations: automation, human capital, and innovation balance.How Chalhoub Group is redefining supply chain excellence in the Middle East.Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Andreu Marco, Chief Operations Officer at Chalhoub GroupLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“AI: Redefining Retail”Key Takeaways:Artificial Intelligence (AI) is revolutionising retail through predictive analytics, hyper-personalisation, and operational efficiency.Chalhoub Group is leveraging AI to enhance customer experiences while adhering to ethical and privacy standards.The UAE's proactive stance on AI innovation, supported by initiatives like the Dubai Future Foundation, positions it as a global leader in AI advancements.Topics CoveredThe role of AI in retail marketing, from data collection to hyper-personalised customer experiences.Ethical considerations and governance in AI applications for retail.Examples of AI-driven innovations such as facial recognition and predictive technologies in-store.How AI integrates into omnichannel strategies, combining online, offline, and supply chain efficiency.The UAE's vision for AI leadership and Chalhoub Group’s partnership with startups to solve business challenges.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Tune in through: SpotifyGoogle PodcastsApple PodcastsYouTubeAnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub GroupHost:Lynn Al Khatib, VP of Communications at Chalhoub GroupGuest:Dr. Michel Chalhoub, a Doctor in AI and Retail Marketing Release Date:23rd December 2024#WeAreChalhoub #podcast #retail #retailmarketing #ai #artificialintelligence #tech #future Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
“You are what you focus on.”Key Takeaways:Importance of Self-Certainty: Emphasises on creating personal certainty in an unpredictable world.Health Awareness: Covers physical, emotional, and mental health as essential components of wellbeing.Mindset Shift: Highlights the significance of changing perceptions to manage stress and challenges.Emotional Resilience: Stresses that developing resilience is critical in facing modern-day pressures.Focus on Connection: Underscores the importance of connecting with others as a support mechanism.Topics CoveredCreating stability and certainty in uncertain environments.The role of artificial intelligence in mental health awareness.Techniques for managing physical, emotional, and mental wellbeing.Strategies to alter thought patterns and improve emotional responses.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeMarisa Peer WebsiteConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub GroupHost:Lynn Al Khatib, VP of Communications at Chalhoub GroupGuest:Marisa Peer, World-renowned Therapist and Best-selling AuthorRelease Date:15 November 2024 Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
"But First, Internal!" Key Takeaways:Internal Communications boosts employee engagement, leading to a 20-25% increase in productivity.Chalhoub Group is launching a new "Social First" platform to consolidate Internal Communications tools and foster better employee interaction.Employee advocacy and thought leadership are crucial in building both personal and company credibility.Rasha shares her experience managing Internal Communications projects while preparing for motherhood.Topics Covered:The importance of Internal Communications in organisational success.How Chalhoub Group is integrating new technologies for Internal Communications.The role of employee advocacy in promoting thought leadership.Transitioning from traditional communication methods (like print) to digital platforms.Balancing a demanding career with personal life challenges.Links Mentioned:Chalhoub Group WebsiteMcKinsey Research on Employee ProductivityConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub GroupHost:Lynn Al Khatib, VP of Communications at Chalhoub GroupGuest:Rasha Nashashibi, Senior Manager of Internal Communications at Chalhoub GroupRelease Date:23 September 2024 Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group
Make it Local / #31 / In this episode of The Podcast, we explore creative production in the Middle East, and what goes behind the scenes in the studio where brands are integrated into local cultures. Shawn Davey, Creative Director at Chalhoub Group, joins us to discuss his journey from London to Dubai as the lead of “One Studio”, and the creative process behind localizing content for our Group and our brands. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Innovation / #30 / Innovation is at the heart of everything we do, and entrepreneurial spirit is a core value to our Group and a key to our success. Add to those ingredients, and in Forat Al Haider’s words: storytelling, authenticity, boldness, and an agile mindset. In this episode of The Podcast, Lynn Al Khatib, VP of Communications, hosts Forat Al Haider, Director of Beauty Innovation, to talk about his role in creating and partnering with brands for our Group, most importantly brands that speak to our consumers as much as to us. Forat also takes us through his journey with Ghawali, our luxury oriental fragrance brand. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Sustainability / #29 / “Fashion is one of the most harmful industries on the planet.” A powerful statement by a powerful force in the fashion industry, named one of @Time 100 CLIMATE’s most influential climate leaders in business for 2023, and the only fashion designer to attend COP28 exhibiting her “Stella McCartney’s Sustainable Market”! In our first podcast of the year, Lynn Al Khatib, our VP – Communications, hosts Stella McCartney and takes us on a closer look at Stella, her brand, and her innovative tomorrow’s solutions for a better and greener fashion industry. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
People and Culture / #28 / In this engaging podcast episode, titled "Learning is a Lifelong Habit," host Lynn Al Khatib, Group Head of Communication at Chalhoub Group, introduces a special guest, Aurélien Cuellar, who shares his transformative experience attending an executive leadership program at Harvard Business School. Aurélien, a technology business partner at Chalhoub Group, takes listeners on a journey through his motivation to embark on this learning adventure after a decade in his career. He discusses how the program challenged his perspective, emphasizing the importance of ongoing learning and adaptation in today's rapidly evolving world. The episode delves into the immersive nature of the Harvard program, where case studies, group discussions, and real-world scenarios provided profound insights into leadership and decision-making. Aurélien shares his personal growth moments, including learning to say "no" when necessary and optimizing time management. Listeners gain valuable takeaways as Aurélien discusses how he practically applied his newfound knowledge and methodologies within his professional role, enhancing collaboration and governance processes. His commitment to sharing these experiences and mentoring others showcases his dedication to continuous improvement. The podcast also touches on the fun moments of storytelling and the importance of communication skills in leadership. Aurélien leaves listeners with a powerful message: "Learning is a Lifelong Habit," emphasizing the need for curiosity, adaptability, and a commitment to staying current in an ever-changing world. Tune in to this episode to explore how lifelong learning can reshape your career and leadership journey. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Sustainability / #27 / Our journey continues with another episode in our Sustainability Series. Joseph Sabbagh - Group Head of Country Management Operations, Hasna Raisy - Senior RSO Manager, and Rawad Hossein - Head of Safety & Security, share their insights with our host and Group Head of Communication, Lynn Al Khatib. We've made strides in retail operations, accessibility, and the environment. E-receipts and safety measures are transforming our stores. Let's create a better future together! Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Sustainability / #26 / Join us in this episode of The Podcast by Chalhoub Group, where we unveil our achievements towards paving the way to Net Zero and getting our targets SBTi validated, in addition to discussing the urgent need for collective action to tackle climate change. Lynn Al Khatib, our Group Head of Communication, hosts Ibrahim Al-Zu'bi, Chair of the Global Council on SDG13-Climate Action, and Florence Bulte, our Chief Sustainability Officer, to share their insights and experiences. Together, we can make a difference. Let's embrace a sustainable lifestyle and work towards a better future for our planet. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Innovation / #25 / A recent study shows that 60% of professionals today want to be entrepreneurs or have their own business. With Entrepreneurial Spirit being a core value of our Group, a Group founded by entrepreneurs at heart, comes The Greenhouse as a space for bold entrepreneurship, helping startups see the light and grow through The Startup Studio and Accelerator Programs. Join Lynn Al Khatib, our Group Head of Communication, hosting our colleagues Rafi Dikranian, Product and Marketing Director at The Greenhouse, and Joanne Marie Bassoul, Finance and Operations Director, in a new episode of The Podcast by Chalhoub Group, taking you through everything you need to know about The Greenhouse, our Group’s space for entrepreneurship and innovation. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Trends & Brands / #24 / Is skincare the largest growing segment in prestige beauty today? What new trends are shaping this industry? Why are consumers choosing clean beauty and science-backed products? How is “Skin Care Nation” building awareness in communities as skincare becomes part of our physical well-being? In this episode of The Podcast by Chalhoub Group, Lynn Al Khatib, our Group Head of Communication and host, touches deeper on all these subjects and more in a lively discussion with colleagues leading the skincare business in our Group; Victoire Pozzo, Head of Marketing at FACES, and Zaher ElDassouky, General Manager in our Beauty Division. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
People and Culture / #23 / In recent years, women have made unprecedented gains as a vital part of the region’s workforce. They are highly educated, motivated, and increasingly visible across the public and private sectors. Their progress is momentous, but we still have a long way to go. We celebrate International Women’s day with our Group Head of Communication and host, Lynn Al Khatib, Sharmila Murat – Chief Investment Officer and Sharon Perolls – Retail and Experience Director, in our new podcast episode. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
People and Culture / #22 / In Episode 22 of The Podcast by Chalhoub Group, our Group Head of Communication, Lynn Al Khatib hosts our Chief of Staff, Geoffroy Bunetel and Dana Al Hamrani our Business Development Manager and NEXT Committee member in Saudi to talk about Governance in a family business. They also talk about our Alumni programme, NEXT Committee and how to achieve Servant Leadership in real life. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
Tech / #21 / What is the Metaverse and what is all this buzz around it? After launching the “GCC State of the Metaverse and its Potential for Luxury Retail” report, we dive deeper into this topic with our experts in the field. Lynn Al Khatib, our Group Head of Communications, hosts Nick Vinckier, Head of Corporate Innovation, and Andrea Fetzer, Head of Strategy at Chalhoub Group, to go behind the scenes of the report. Tune in through: Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami Connect With Us: Email: info@chalhoub.com Instagram: @chalhoubgroup LinkedIn: Chalhoub Group
People & Culture / #20 / Our Group Head of Communication Lynn Al Khatib hosts Radwa Salem – Head of Performance at Chalhoub Group and Marilena Hadgianni – Head of Marketing at Tryano to talk about owning your career.What does ‘It starts with you’ mean? People need to understand that they own their career and performanceMindset of companies need to shift towards making sure employees are empowered. It is the shared responsibility of employee and manager.Your personal career development is not in the hands of the manager like it was previously – today and with all the changes in workplace we need to make sure our employees are empowered and they are on the right career path in accordance to their ambitions. Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: info@chalhoub.comInstagram: @chalhoubgroupLinkedIn: Chalhoub Group