<p><b>The Post-Sales Podcast</b><br /> <em>Powered by Customer Success Snack · Sponsored by Revguides<br /></em><br /></p><p>Hosted by <b>Mick Weijers</b>, <em>The Post-Sales Podcast</em> is where modern revenue leaders go to sharpen their craft <b>after the signature</b>. Each month, Mick sits down with top operators, strategists, and founders from across Western Europe to unpack what actually works in <b>Account Management, Customer Success, and Revenue Operations</b> today.<br /><br /></p><p>If you’re an <b>Account Manager, Sales Leader, Customer Success Manager, or RevOps professional</b>, this show helps you:</p><ul><li>Become <b>less dependent on new business</b> by driving more value from your existing accounts</li><li>Use <b>data in account management</b> to spot risk, churn, and expansion opportunities</li><li>Design <b>customer journeys that actually work</b> in the real world</li><li>Build <b>upsell and cross-sell motions</b> that feel natural, not pushy</li><li>Create a genuinely <b>customer-centric culture</b> across teams</li><li>Nail the <b>handover from Sales → CS</b></li><li>Apply <b>AI in post-sales</b> without the buzzword fluff</li><li>Navigate <b>stakeholders, difficult customers, and enterprise politics</b></li><li>Stay informed on <b>the CS & AM job market in Europe<br /></b><br /></li></ul><p>Revguides sponsors the show to share proven playbooks, not pitches—so you get <b>practical insights, real examples, and honest conversations</b> you can use with your team tomorrow.<br /><br /></p><p>If you <b>lead revenue after the signature</b>, this is your podcast.</p>
Why Your Customer Health Score Might Be Lying to You… In our debut episode, I sit down with the brilliant Sally Stoewe to unpack what it really takes to build a meaningful customer health score. We go beyond the buzzwords and into the real-world lessons—from messy failures to scalable frameworks. Whether you're a one-person CS team or leading a global org, this one’s for you. Here’s what we cover: Why health scoring is critical to moving from reactive to proactive CSThe four non-negoti...