DiscoverThe Relentless: Creating Experiences That Go Beyond Transactions
The Relentless: Creating Experiences That Go Beyond Transactions

The Relentless: Creating Experiences That Go Beyond Transactions

Author: Slate Studios

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The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring business leaders discuss the mindsets and behaviors that set them apart and drive their success.This paid podcast is produced by Slate Studios and Century 21 Real Estate. All uses of trademarks, or brands are not meant to convey sponsorship or affiliation of this podcast.

17 Episodes
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When you’re running a business, distinguishing yourself is crucial. With almost every industry evolving faster than ever, competition is largely driven and determined by technology. In this episode, Kristen Meinzer is joined by two guests who create and capitalize on disruptive innovations to better serve their customers. First, she talks to Chieh Huang, a serial entrepreneur who has built successful businesses in two of today’s most competitive markets: mobile gaming and e-commerce. Later in the show, you’ll hear from Tracy Hutton. As the CEO of CENTURY 21 Scheetz in Indianapolis, she fosters a culture of going above and beyond for clients.   Guests Chieh Huang: CEO and a Co-founder of Boxed Tracy Hutton: CEO of CENTURY 21 Scheetz
This episode of The Relentless is all about rethinking a fundamental sales skill that is often overlooked in today’s digital world: mastering thoughtful gestures. Kristen Meinzer digs into the importance of taking extra time to develop tangible connections with Taymoor Atighetchi, a British-Iranian entrepreneur who is passionate about helping people communicate in more meaningful and authentic ways. As the founder of the stationery brand Papier, Taymoor has unique insights into how thoughtful analog gestures, like a handwritten note, build deeper connections with friends, colleagues, and customers.  Later, Kristen talks to Rett Harmon, a CENTURY 21 Broker, entrepreneur, and YouTube creator who takes a creative approach to forming meaningful connections within his community. Guests Taymoor Atighetchi: Entrepreneur and Founder of Papier Rett Harmon: CENTURY 21 Broker, author, and community advocate
We’re kicking off Season 2 with a conversation about how we can go above and beyond the expected to create truly unique customer experiences. Host Kristen Meinzer talks with Tina Roth Eisenberg, a successful entrepreneur who epitomizes an imaginative and intuitive approach to business. Her diverse collection of enterprises include a co-working space, the temporary tattoo company Tattly, a to-do list app, and an extraordinary lecture series and community called CreativeMornings, which has become a global phenomenon.   You’ll also hear from Greg Harrelson, a leading CENTURY 21 Broker and entrepreneur who built a top-performing team by prioritizing coaching and empowering his agents to deliver the best customer experience possible. Guests: Tina Roth Eisenberg, founder of the creative coworking community FRIENDS, global lecture series CreativeMornings, to-do app TeuxDeux, and high-end temporary tattoo shop, Tattly. Greg Harrelson, top performing Broker and President of CENTURY 21 The Harrelson Group, and host of the Level Up podcast.
This spring, Century21 Real Estate and Slate Studios are bringing you a brand new season of The Relentless: a podcast that looks at sales differently. Join podcast host, author, and entrepreneur Kristen Meinzer for conversations with experts and thought leaders about the surprising ways businesses and individuals are delivering extraordinary experiences to customers. Subscribe to Season 2 of The Relentless now wherever you get your podcasts. Paid Content Produced in Partnership with Century 21 Real Estate. ©️ 2021 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®️, the CENTURY 21 Logo and C21®️ are registered marks owned by Century 21 Real Estate LLC. Nothing herein is intended to create an employment relationship. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion.
When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you go above and beyond to deliver extraordinary experiences? To find out, host JulieGurner talks to customer experience guru and former Head of Customer Experience Programs at JetBlue Airways, Liliana Petrova. Together, they dive into the process of thinking through the customer journey, executing ideas, conveying your vision, and much more. This paid podcast is produced by Slate Studios and Century 21 Real Estate.© 2020 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate
As any business grows, there comes a time when it has to expand to access new markets and opportunities. Whether you’re connecting with new clients across the country or launching offices on other continents, going global requires you to adapt and be nimble without sacrificing your commitment to your customers. In this episode, host Julie Gurner talks to Kyle York, the CEO of York IE, a company that helps startups build, scale, and optimize their strategies for growth. As a startup investor and advisor, Kyle helps businesses think locally while scaling globally. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2020 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Whether you’re paired up through a program or your partnership forms organically, a mentor-mentee relationship can be an invaluable professional asset. A mentor can be the guide who jumpstarts your ambition, sharpens your focus, and nudges you to take a risk. Alternately, a mentee can inspire an industry veteran with fresh perspectives and surprising insights. And like any relationship, success requires work, communication, and dedication from both parties.  In this episode, host Julie Gurner talks to a fascinating mentor-mentee pair who have become successful collaborators in the culinary world: Chef and Restaurateur Gavin Kaysen and Executive Chef Chris Nye.  This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2020 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Reinvention can take many forms. Maybe you’re optimizing your sales approach or overhauling your brand message. You could be changing industries entirely or starting your own business. Whatever it looks like, reinvention can be a powerful way to reach a new level of success. In this episode, host Julie Gurner talks to Arlan Hamilton, an inspiring venture capitalist with a wealth of experience defying the odds to reinvent herself and help others do the same.  This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Whether you’re leading an international corporation or building your own brokerage, two things are essential for teams looking to progress to the next level: positive culture and effective coaching. In this special episode recorded live at the CENTURY 21® Leadership Summit in Palm Springs, Dr. Julie Gurner tackles these interconnected topics with Margo Downs, an expert in creating empowering company culture and the importance of coaching. Over the course of her career, Margo was integral in developing the people and culture strategies at three iconic brands: Starbucks®, Lululemon Athletica, and Stitch Fix®. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Staying on top of industry trends has never been more important. These days, changes come so often and happen so fast, it can start to feel like a full-time job. So how do you anticipate shifts and spot trends before they become standard practice in your field? And how do you use them to your advantage? In this episode, Dr. Julie Gurner talks to author and journalist Neil Irwin about how to capitalize in an evolving industry. Irwin is an expert who not only understands the ins and outs of the economic landscape, but also interprets and distills financial trends for an extensive audience.  This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
“Work-life balance” has become a loaded phrase and a looming goal for many professionals.And for those who are self-employed, like entrepreneurs and real estate professionals, it can be especially difficult to figure out where your work ends and your personal life begins.In this episode, Julie Gurner is joined by Kim Scott, a business thought leader who has had an incredibly successful and diverse career. From managing teams at influential companies likeGoogle, Apple, and YouTube to becoming a bestselling author and launching her executive education brand Radical Candor, Kim has navigated evolving definitions of work-life balance in each phase of her professional and personal life. This paid podcast is produced by Slate Studios and Century 21 Real Estate.© 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo andC21®are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the EqualOpportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Whether we realize it or not, negotiation comes up a lot in everyday life. From buying a house to negotiating your salary or even compromising with your partner, it can trigger a rollercoaster of emotions. To get a holistic sense of negotiation, host Julie Gurner talks to someone with experience on both sides of the table: Andrew Brandt. Over the course of his career in professional sports, Andrew has worked as an agent representing individual athletes as well as an executive for pro-football teams. He knows first-hand that successful deal-making is about more than who gets more money or better terms, it’s about getting creative and finding unique solutions that feel like a win for everyone involved. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Rejection can be an incredibly demoralizing experience. When we hear “no,” it’s easy to start doubting ourselves and giving in to our insecurities. But in life, and especially in business, success often hinges on our ability to bounce back from rejection. So how do we not only move forward after a disappointment, but use it as a learning experience to get to the next level? In Episode 4, we talked to someone who puts himself out there on a regular basis: award-winning stand-up comedian and actor Adam Ferrara. You’ll also hear from CENTURY 21 Agent Mike Stengel, who shares his personal experiences dealing with and overcoming rejection in real estate. Head here to learn more about Adam and this episode of The Relentless. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
When you talk to ultra-successful individuals, there’s one critical skill they all seem to have mastered: the ability to set and accomplish goals. Setting a goal may sound straightforward, but setting the ​right g​oal requires self-awareness and strategy. In Episode 3, we’re talking to Scott Miller, an expert in the art of not only setting goals but accomplishing them — and then setting new ones. Scott is the EVP of Thought Leadership and CMO at FranklinCovey, the world leader in helping organizations achieve results that require lasting changes in human behavior. He is also the author of ​Management Mess to Leadership Success: 30 Leadership Challenges to Become the Leader You Would Follow.​ Head here to learn more about Scott and this episode of The Relentless. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®​ ​, the CENTURY 21 Logo and C21®​ ​are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Whether you’re looking to engage new clients or find a romantic partner, it’s more important than ever to reach people in the digital space, form real connections, and develop those relationships. In Episode 2, we’re talking to someone who is an expert in standing out when selling yourself online: Melissa Hobley, the Chief Marketing Officer of the popular dating app OkCupid. Melissa built OkCupid’s marketing team from the ground up and helped craft the brand’s now famous message of inclusion and affirmation. More recently, she drove the launch of OkCupid’s daring, playful, and award-winning ad campaign, which was released in markets across the country and boosted brand buzz by fifty percent. Head here to learn more about Melissa and this episode of The Relentless. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
In Episode 1, we’re talking to someone who prides herself on forming and sustaining long term relationships with clients: Erica Feidner. Named one of the top salespeople in the world by Inc.com in 2011, Erica has become an expert in the art of pairing people with pianos. Despite outside economic and industry pressures, Erica been able to pivot her course and remain a top-selling salesperson. Her unconventional and uncompromising approach has helped her achieve $86 million in cumulative net sales over the course of her career — but for Erica, the transaction is always secondary. She’s all about genuine relationships and open communication. Her focus on cultivating connections has led to a strong pipeline of referrals and loyal clients. Head here to learn more about Erica and this episode. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.
Welcome to The Relentless: A podcast about extraordinary people -- and the mindsets and behaviors behind their achievements. We’re pulling back the curtain with thought leaders across industries to understand what sets them apart and how they view success differently. You’ll hear how they’ve grown from their wins, what they’ve learned from their failures, and how they’re constantly evolving to become more competitive. This paid podcast is produced by Slate Studios and Century 21 Real Estate. © 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Nothing herein is intended to create an employment relationship. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion.
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