The Resilient Recruiter

In 2023, Kim Laipple led a 28-person team at Scientific Search and personally billed $1.4 million. Since then, the biotech market has been volatile. Between the downturn, retirements and other changes, the team dropped to about 16. Kim was also promoted to President after the previous owner retired. Today, Scientific Search is back to around 22 people. Kim is running the business while still spending 30% to 50% of her week generating new business. In this episode, Kim walks through the five channels feeding her pipeline: SEO that took nearly a year to produce consistent results, LinkedIn content built around the company and her personal brand, signal-based outbound using intent data, email marketing that depends on timing and relevance, and visibility through Claude and ChatGPT. She also explains the 90-day training program she created for four new hires. Instead of giving inexperienced recruiters immediate ownership of live searches, the program allows them to build confidence on the phone while supporting established recruiters and protecting existing client relationships. Kim is candid about the hardest part of becoming President. It is not learning new responsibilities. It is stepping back from the work that made her successful and allowing other people to do things differently. In this episode, you’ll discover: How Scientific Search contracted from 28 people to 16 and rebuilt to 22 Why do new hires spend their first 30 days building confidence on the phone The five channels behind Kim’s business development machine Why SEO took nearly a year to produce consistent leads How ZoomInfo intent data changes who gets called and when Why Kim tracks gross profit per fee earner across three groups What it takes to move from placements into longer-term strategy Why Kim launched a podcast interviewing life sciences leaders Episode Highlights: [00:00] Why Kim still calls herself “the rainmaker” [01:22] Scientific Search goes from 28 people to 16 and rebuilds to 22 [05:24] Moving from placements into longer-term strategy [12:08] Dividing the week between rainmaking, coaching and training [24:36] Why the first 30 days center on phone work [39:48] The five channels behind Kim’s business development machine [42:54] SEO produces five to seven qualified company leads a month [45:36] Timing outreach with ZoomInfo intent data Podcast Partners: This episode is brought to you by Recruiterflow, an AI-native ATS and CRM built for serious recruiting businesses. Learn more: https://recruitmentcoach.com/recruiterflow It is also brought to you by Juicebox, the modern AI platform for recruiting. Juicebox combines more than 30 datasets with AI models to support search, outreach and pipeline management in one workflow. Learn more: https://recruitmentcoach.com/juicebox About Kim: Kimberly Laipple is President of Scientific Search. Alongside her operational responsibilities, she continues to run a full desk while managing 18 recruiters and researchers. Kim has more than 30 years of recruitment experience and has personally billed more than $1.4 million in a single year. She is also Vice President of the Pinnacle Society, a consortium of 80 leading recruiters. During her 18 years with Scientific Search, Kim has placed professionals across clinical and commercial operations, manufacturing, engineering, R&D and analytics. She holds an MBA and a BS in Business Management from Rowan University. Connect with Kim: Kim Laipple on LinkedIn Scientific Search Inside the Industry with Kim Laipple Connect with Mark: Free 30-minute strategy call: recruitmentcoach.com/strategy-session Mark on LinkedIn: linkedin.com/in/mwhitby Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter for a new conversation with a top recruitment leader every week.

Every December, Charlie Saffro caught up with a friendly competitor at Hirewell to compare notes on the recruiting market. At the end of their 2024 call, after four difficult years, she said something almost as a joke: if you know anyone looking to buy a supply chain recruiting firm, let me know. About a week later, Hirewell's owner called her. Charlie founded CS Recruiting in 2010 and spent 15 years building a specialist logistics, supply chain and transportation firm. She had no exit plan. What changed was a prolonged downturn and two rounds of layoffs, the first in the company's history. Charlie explains why she rejected buyers who wanted her client book without her people, and what she was looking for instead. She also talks through the part most owners never hear about: almost 12 months of confidential negotiation, running the business while both her senior leaders were on leave, and what closing day actually looked like from the 8am signature to the 3pm welcome meeting. The second half of the conversation is about what happened next. Charlie walks through how her recruiters moved from a split desk into full desk work one account at a time, what that did for accountability and ownership, and why the best source of new business was already sitting in their database. If you are weighing an exit, or you want your recruiters to own more of the work, Charlie's experience is worth an hour of your time. In this episode: Why Charlie sold to protect her team rather than to cash out The three types of buyer she rejected and what disqualified each one What almost 12 months of confidential negotiation actually involves How she handled due diligence while two senior leaders were on leave What closing day looked like, hour by hour The advantages and disadvantages of full desk and split desk How recruiters can move into business development one account at a time Why past candidates may be your best source of new clients Episode highlights: [02:31] CS Recruiting joins Hirewell and Charlie's entire team comes with her [04:16] Fifteen years in business with no formal exit plan [12:07] The buyer conversations that failed Charlie's test [15:14] Keeping the deal secret while running the business [18:30] The offhand comment that led to a call one week later [21:19] Two senior leaders go on leave during the negotiation [26:41] Signing at 8am and telling the team at 10am [31:35] Moving recruiters toward full desk one account at a time [33:23] Full desk versus split desk and the accountability trade-off [39:14] Providing value on a retained search without a placement [42:14] Why past candidates can become your best source of business [49:33] Using recorded calls and AI feedback to coach recruiters Podcast Partners: This episode is brought to you by Recruiterflow, an AI-native ATS and CRM built for serious recruiting businesses. Learn more: https://recruitmentcoach.com/recruiterflow It is also brought to you by Juicebox, the modern AI platform for recruiting. Juicebox combines more than 30 datasets with AI models to support search, outreach and pipeline management in one workflow. Learn more: https://recruitmentcoach.com/juicebox Free Resources: 7-Figure Freedom Scorecard: https://recruitmentcoach.com/scorecard About Charlie Saffro: Charlie Saffro founded CS Recruiting, a specialist recruitment firm serving logistics, supply chain and transportation. She started the company in 2010 and led it for 15 years before it joined Hirewell in December 2025. CS Recruiting now operates as a Hirewell company, giving its clients access to a broader nationwide recruiting team while retaining the specialist brand and team Charlie built. Connect with Charlie Saffro: LinkedIn: https://www.linkedin.com/in/charliesaffro CS Recruiting: https://www.cs-recruiting.com/ Hirewell: https://hirewell.com/ Connect with Mark Whitby: Get your FREE 30-minute strategy call: https://recruitmentcoach.com/strategy-session/ LinkedIn: https://www.linkedin.com/in/mwhitby/ Twitter: https://twitter.com/markwhitby Facebook: https://www.facebook.com/TheRecruitmentCoach/ Instagram: https://www.instagram.com/recruitmentcoach/ Subscribe to The Resilient Recruiter: https://plinkhq.com/i/1489513354

Ross Cohen left his role as managing director at one of Florida's leading search firms to launch Brinc Search Partners with his business partner, Brett Nortman. They gave up an established brand, a built-out book of business and the steady flow that came with a larger firm. Ross also had a non-compete preventing him from approaching his former clients. Brinc launched in March 2025. In its first year, Ross and Brett billed over $1 million. They did it by getting scrappy. Although both had spent years specializing in financial services recruitment, Ross accepted searches ranging from executive assistants to engineers. These assignments kept revenue moving, helped Brink prove its value and opened the door to further work. Ross also explains why Brinc does not rely on traditional cold calls. Each search begins with people Ross and Brett already know in the market. They gather intelligence, ask for referrals and identify passive candidates who may never appear through job boards or LinkedIn searches. You'll also hear why they hired their first associate before the business felt ready, how face-to-face meetings fit into Brinc's hybrid schedule and how the team uses Recruiterflow, PIN and Claude to reduce administration and present candidates more effectively. What You'll Learn: How Ross and Brett billed over $1 million in Brinc's first year Why accepting searches outside their specialty helped create early momentum How Ross rebuilt his book of business without approaching former clients Why existing relationships outperform traditional cold calls How referral conversations uncover passive candidates Why Brinc hired its first associate earlier than planned How in-person meetings help the team assess cultural fit How Claude reduces administration and improves candidate presentation Episode Outline: [00:10] Billing over $1 million in the first year [05:16] Lessons Ross carried from equity research into executive search [17:22] Building candidate flow at StevenDouglas before launching Brinc [23:01] Leaving an established firm to launch Brinc [27:42] Rebuilding the business one phone call at a time [38:51] Hiring an associate before the firm felt ready [50:38] Replacing traditional cold calls with warm market conversations [59:40] Building Brinc's technology stack around Recruiterflow, PIN and Claude About Ross Cohen: Ross Cohen is the co-founder of Brinc Search Partners. He launched the firm with Brett Nortman in March 2025 after building a financial services recruitment practice at StevenDouglas. Ross began his career in equity research at Lazard before moving into recruitment with Solomon Page. He holds Series 7, 63, 86 and 87 securities licenses, an economics degree and a master's in international business from the University of Florida. He is based in South Florida. Connect with Ross: Ross on LinkedIn: https://www.linkedin.com/in/ross-cohen-44658037/ Brinc Search Partners: www.brincsearch.com Podcast Partners: This episode is brought to you by Recruiterflow, an AI-native ATS and CRM built for serious recruiting businesses. Learn more: https://recruitmentcoach.com/recruiterflow It is also brought to you by Juicebox, the modern AI platform for recruiting. Juicebox combines more than 30 datasets with AI models to support search, outreach and pipeline management in one workflow. Learn more: https://recruitmentcoach.com/juicebox Connect with Mark Whitby: Get your FREE 30-minute strategy call: https://www.recruitmentcoach.com/strategy-session/ Mark on LinkedIn: https://www.linkedin.com/in/mwhitby/ Mark on Twitter: https://twitter.com/markwhitby Mark on Facebook: https://www.facebook.com/TheRecruitmentCoach/ Mark on Instagram: https://www.instagram.com/recruitmentcoach/ Subscribe to The Resilient Recruiter: https://plinkhq.com/i/1489513354

What do you do when the recruitment business you've poured everything into starts to fall apart? Gemma Downing Mapp came back from holiday to find Mixxos £100,000 behind budget. Two months later, the company recorded its highest-billing month ever with roughly half the team. Gemma is co-founder and CEO of Mixxos Group, a boutique recruitment consultancy she built with her business partner, Chris. They grew the company from a team of two into a multimillion-pound firm, with the numbers moving in the right direction year after year. But the foundations had not kept pace. Gemma and Chris knew within the first few months that a senior operations hire was not working. They liked the person and wanted the appointment to succeed, so they continued trying for 18 months. During that time, leadership became misaligned, standards slipped and financial forecasts became unreliable. Gemma is open about the responsibility she and Chris carried for allowing the situation to continue. She explains why recruitment business owners delay difficult people decisions, what finally forced them to act and why the first thing she would fix is always the person leading the team. The turnaround involved restructuring the company, reducing headcount by 50% and redefining the founders' roles. Gemma became CEO, responsible for the people and culture. Chris became Commercial Director, focused on revenue and gross profit. They also brought in Sam to restore operational control. He introduced consistent one-to-ones, clearer financial reporting and a skills matrix, while helping the business prepare for a new technology rollout and launch a retained executive search desk. Throughout the restructure, approximately 99% of Mixxos clients stayed with the company. Gemma credits the relationships she and Chris had built and their determination to do what they said they would do. In this episode, you'll learn: How fast growth allowed problems to develop behind the scenes Why Gemma and Chris delayed a senior leadership decision for 18 months The danger of wanting success for an employee more than they want it themselves Why the leader between an owner and the team shapes everyone's standards How Gemma and Chris divided their roles around their strengths What Mixxos changed about hiring, onboarding and accountability How the company achieved its best month with half the headcount Why strong client relationships protected the business during the restructure Episode highlights: [05:58] Five years of growth and the foundations that failed to keep pace [09:57] Returning from holiday to a business, Gemma no longer wanted to be in [11:44] The cost of delaying a senior leadership decision for 18 months [22:00] Gemma becomes CEO and Chris becomes Commercial Director [28:29] Launching the retained executive search desk [31:04] Achieving the best billing month in company history with half the team [40:17] How Mixxos retained approximately 99% of its clients Podcast Partners: This episode is brought to you by Recruiterflow, an AI-native ATS and CRM built for serious recruiting businesses. Learn more: https://recruitmentcoach.com/recruiterflow It is also brought to you by Juicebox, the modern AI platform for recruiting. Juicebox combines more than 30 datasets with AI models to support search, outreach and pipeline management in one workflow. Learn more: https://recruitmentcoach.com/juicebox About Gemma Downing Mapp: Gemma Downing Mapp is co-founder and CEO of Mixxos Group, a boutique recruitment consultancy based in Milton Keynes. She and her business partner, Chris, grew Mixxos from a team of two into a multimillion-pound firm working across permanent, temporary and retained executive search. The business now also delivers retained search assignments in EMEA and the United States. Connect with Gemma: Mixxos Group: https://mixxos.com/ Connect with Mark Whitby: Get your free 30-minute strategy call: https://recruitmentcoach.com/strategy-session/ Mark on LinkedIn: https://www.linkedin.com/in/mwhitby/ Mark on Twitter: https://twitter.com/markwhitby Mark on Facebook: https://www.facebook.com/TheRecruitmentCoach/ Mark on Instagram: https://www.instagram.com/recruitmentcoach/ Subscribe to The Resilient Recruiter: https://plinkhq.com/i/1489513354

While much of the recruitment industry was flat last year, Sachin Ruparelia grew billings by 33% and kept hiring. Sachin is the Founder and Managing Director of Camino Partners and Camino Search. Over the last couple of years, his businesses have grown net fee income by 20% and then 33%, while scaling to around 37 people across London and Tampa. A big part of that growth has come from community-led business development. Instead of calling prospects to ask if they're hiring, Camino creates reasons for clients and prospects to want to speak with them. They run events, CFO dinners and networking sessions. They publish salary surveys and a 120-page Global Report for the private equity market. Sachin calls it "the art of selling without selling." In this conversation, Sachin explains how those events and insights turn into real recruitment opportunities, including the important step recruiters often miss: making the commercial ask after they've earned the conversation. You'll also hear how Sachin approaches the other side of scaling: people. He shares how to know when it's time for your next support hire, why an operations manager can be one of the smartest early hires for a growing firm, and his A's, B's and F's approach to hiring people who are better than you in the areas where you're weak. Sachin also speaks openly about growing up in a violent household and the two years of psychodynamic counseling that helped him understand how those experiences had shaped his behavior. He explains how that self-awareness made him a better husband, father, friend and leader, and why he now speaks openly about mental health in recruitment. In this episode, you'll learn: How Camino grew NFI by 20% and then 33% while scaling to around 37 people How community-led BD creates conversations without leading with a sales pitch Why Sachin runs one to two events a month and how he gets the right people into the room How a 120-page insight report creates multiple reasons to contact prospects How to turn events and content into actual recruitment opportunities When a growing recruitment firm should make its first operations hire How the A's, B's and F's test helps founders hire around their weaknesses Why is self-awareness becoming increasingly important as you build a larger team Episode Highlights [08:50] Setting up the business at 31 and appointing a chairman [09:33] The two years of therapy Sachin calls game changing [17:20] Two verticals, 37 people and 33% growth in a flat market [22:51] The first scaling lesson: hire people better than you [29:25] Community-led BD: the art of selling without selling [39:07] Insight-led BD and Camino's 120-page Global Report [52:55] The first operations hire for a scaling recruitment firm [54:50] The A's, B's and F's approach to hiring around your weaknesses Sachin Ruparelia Bio Sachin Ruparelia is the Founder and Managing Director of Camino Partners and Camino Search. He launched Camino Partners in 2012 with two former colleagues, initially specializing in accountancy and finance before expanding into "mission control" roles within recruitment businesses. Camino Search works within the private capital ecosystem, placing CFOs and other senior finance professionals, along with corporate development, M&A and origination talent, into private equity-backed technology-enabled and business services companies. The business operates from London and Tampa and has grown to around 37 people. Over the last two years, Camino's NFI grew first by 20% and then by 33%. Sachin's next plan, Mission 234, is to double headcount and triple NFI over four years. Connect with Sachin Sachin on LinkedIn: https://www.linkedin.com/in/sachinruparelia/ Camino Partners: http://www.caminopartners.co.uk Camino Search: http://www.caminosearch.co.uk Sponsors This episode is brought to you by Recruiterflow, an AI-native ATS and CRM built for serious recruiting businesses. Learn more: https://recruitmentcoach.com/recruiterflow It is also brought to you by Juicebox, the modern AI platform for recruiting. Juicebox combines more than 30 datasets with AI models to support search, outreach, and pipeline management in one workflow. Learn more: https://recruitmentcoach.com/juicebox Connect with Mark Whitby Get your FREE 30-minute strategy call: www.recruitmentcoach.com/strategy-session/ Mark on LinkedIn: https://www.linkedin.com/in/mwhitby/