The Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

How Can Admins Use Labs Apps To Get AI-Ready?

Today on the Salesforce Admins Podcast, we talk to Sharon Klardie, Senior Director of AppExchange Labs & Innovation at Salesforce. Join us as we chat about how Labs empowers Salesforce employees to build and share solutions on the AppExchange, and what that means for admins navigating the new world of AI. You should subscribe for […] The post How Can Admins Use Labs Apps To Get AI-Ready? appeared first on Salesforce Admins.

10-09
14:05

Making Data Cloud Understandable for Admins

Today on the Salesforce Admins Podcast, we talk to Abhishek Saxena, Technical Architect at Copado. Join us as we chat about how he learned Data Cloud and why understanding context is the key to making Agentforce shine. You should subscribe for the full episode, but here are a few takeaways from our conversation with Abhishek […] The post Making Data Cloud Understandable for Admins appeared first on Salesforce Admins.

10-02
26:40

How Do Admins Use Business Analysis Skills Effectively?

Today on the Salesforce Admins Podcast, we talk to Denise Carbone, Director of Delivery at ImagineCRM. Join us as we chat about her journey from business analyst to external consultant admin and why AI makes BA skills even more valuable. You should subscribe for the full episode, but here are a few takeaways from our […] The post How Do Admins Use Business Analysis Skills Effectively? appeared first on Salesforce Admins.

09-25
31:40

Slack Is Redefining the Salesforce Admin Role

Today on the Salesforce Admins Podcast, we talk to Nicole Pomponio, Director of Delivery Management and Operations at SaltClick. Join us as we chat about how admins can unlock the full potential of Slack in Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nicole Pomponio. […] The post Slack Is Redefining the Salesforce Admin Role appeared first on Salesforce Admins.

09-18
28:08

Navigating Flow Errors as a New Salesforce Admin

Today on the Salesforce Admins Podcast, we talk to David Simpson, Salesforce Admin at the 1916 Company. Join us as we chat about his process for troubleshooting Flow errors and his unexpected path into the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with David […] The post Navigating Flow Errors as a New Salesforce Admin appeared first on Salesforce Admins.

09-11
22:51

How Can Admins Use Slack To Manage AI Agents More Easily?

Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about enhancements to Workflow Builder, the Slack features everyone should be using, and the future of AI and Slack. You should subscribe for the full episode, but here are a few […] The post How Can Admins Use Slack To Manage AI Agents More Easily? appeared first on Salesforce Admins.

09-04
23:24

What Is True to the Core Deep Dive?

Today on the Salesforce Admins Podcast, we talk to LeeAnne Rimel, Senior Director of Admin and Developer Strategic Content at Salesforce. Join us as we chat about True to the Core Deep Dive and how it will give Salesforce Admins more chances to engage with product leaders, ask questions, and influence the roadmap. You should […] The post What Is True to the Core Deep Dive? appeared first on Salesforce Admins.

08-28
16:34

The 5-Step Framework To Help You Navigate Agentforce

Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat about the new Agentforce Adoption Framework and her new YouTube series, “Kate Clicks Through It.” You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. […] The post The 5-Step Framework To Help You Navigate Agentforce appeared first on Salesforce Admins.

08-21
21:26

What’s the Best Way To Teach AI to Salesforce Users?

Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how we can teach AI effectively to admins and the easiest way to learn Agentforce. You should subscribe for the full episode, but here are a few […] The post What’s the Best Way To Teach AI to Salesforce Users? appeared first on Salesforce Admins.

08-14
25:24

AI Is Transforming Marketing From Data to Personalization

Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how new generative AI tools are enabling marketers to get more personalized. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Wall. […] The post AI Is Transforming Marketing From Data to Personalization appeared first on Salesforce Admins.

08-07
28:36

Breaking Into Tech With a Nontraditional Background

Today on the Salesforce Admins Podcast, we talk to Derika West, IT Application Support Analyst II at KinderCare Learning Companies. Join us as we chat about how she got started in her tech career and how she started her Salesforce journey. You should subscribe for the full episode, but here are a few takeaways from […] The post Breaking Into Tech With a Nontraditional Background appeared first on Salesforce Admins.

07-31
25:39

Cleaning Data for AI Starts With Context, Not Perfection

Today on the Salesforce Admins Podcast, we talk to Chris Emmett, Salesforce Solution Architect at Capgemini. Join us as we chat about how to clean up your data to prepare your org for Agentforce, and why data without context is useless. You should subscribe for the full episode, but here are a few takeaways from […] The post Cleaning Data for AI Starts With Context, Not Perfection appeared first on Salesforce Admins.

07-24
40:51

How Should I Clean Metadata for Salesforce AI Agents?

Today on the Salesforce Admins Podcast, we talk to Jonathan Fox, Head of Salesforce Architecture at IntellectAI. Join us as we chat about why we should rethink how we label, structure, and maintain Salesforce metadata. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jonathan Fox. How […] The post How Should I Clean Metadata for Salesforce AI Agents? appeared first on Salesforce Admins.

07-17
29:16

How Are 2025 Admin Predictions Holding Up So Far?

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we revisit the team’s predictions from the beginning of the year for how Agentforce will change the game for admins in 2025.  You should subscribe for the full episode, […] The post How Are 2025 Admin Predictions Holding Up So Far? appeared first on Salesforce Admins.

07-10
20:26

From Static Pages to Smart Experiences: A Sneak Peek at Generative Canvas

Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about how Generative Canvas will help admins create dynamic, personalized user experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal Janani. What is […] The post From Static Pages to Smart Experiences: A Sneak Peek at Generative Canvas appeared first on Salesforce Admins.

07-03
24:02

What Can Salesforce Admins Do With Slack and Agents?

Today on the Salesforce Admins Podcast, we talk to Kurtis Kemple, Senior Director of Developer Relations at Slack. Join us as we chat about what’s possible when you combine Slack, Salesforce, and AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kurtis Kemple. Starting at […] The post What Can Salesforce Admins Do With Slack and Agents? appeared first on Salesforce Admins.

06-26
38:36

Why Small Businesses Benefit From Agentforce Right Now

Today on the Salesforce Admins Podcast, we talk to Michael Rose, Senior Director of SMB Solution Engineering at Salesforce. Join us as we chat about the ever-evolving role of the Salesforce Admin and why now’s the time to start exploring what AI can do for your org. You should subscribe for the full episode, but […] The post Why Small Businesses Benefit From Agentforce Right Now appeared first on Salesforce Admins.

06-19
47:04

Summer ’25 Brings Game-Changing Tools for Salesforce Admins

Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce. Join us as we chat about what’s coming in the Summer ’25 release and the features that will make your life easier as an admin. You should subscribe for the full episode, but here are a few takeaways from […] The post Summer ’25 Brings Game-Changing Tools for Salesforce Admins appeared first on Salesforce Admins.

06-12
27:49

Use Metadata To Empower Salesforce Agents

Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Admin Evangelist at Salesforce. Join us as we chat about why your metadata is crucial for building effective AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk. Why multi-tenancy still matters for […] The post Use Metadata To Empower Salesforce Agents appeared first on Salesforce Admins.

06-05
31:23

Curiosity Is the Key to Learning Agentforce

Today on the Salesforce Admins Podcast, we talk to Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce. Join us as we chat about how admins should approach learning Agentforce and bringing AI to their organizations. You should subscribe for the full episode, but here are a few takeaways from our […] The post Curiosity Is the Key to Learning Agentforce appeared first on Salesforce Admins.

05-29
26:47

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