The Savvy Dentist

As you relax over Summer, the team at Savvy Dentist have created our Summer Podcast Series to ensure you are inspired and motivated and set to make this year your best ever, personally and professionally. This episode of The Savvy Dentist Podcast is part of our Summer Series. We've searched through our podcast archives and created snippets of different episodes, and stitched them together around a particular theme. Now of course, if you resonate with a particular person or topic and want to go back and listen to the full episode, we highly suggest that you do. The show notes below explain where to find the full episode. The theme for this episode is High Performance Teams.  We all understand the value of our team. We all understand that if we're going to grow and scale our practice, we need to learn to develop a high performance team. A lot of the frustrations and day to day headaches come from managing. So in this episode, we're going to unpack all of that and a whole lot more so that we can actually understand how to be the best managers, how to build and grow people, how to help them become the best version of themselves. How do we retain our best team members? How do we develop 2ICs so we can delegate more effectively and hand-off work to allow us to focus on the things that only we can do? Learning to have a high performance team ensures your patients have a wonderful patient experience ... every single time! Building a great practice, no matter what size, no matter what your ambitions are, then having a great team is a key asset for you.  [02:28] - 4 Crucial Steps to Retaining your best team members (episode #459) [08:39] - Michael Licenblat - High Performance in a fast paced world (episode #468) [11:59] - Kylie Denton - Build and Lead a High Performance Team (episode #417) [17:49] - Shirley Dalton - Developing your 2IC (episode #387)

On behalf of the Savvy Dentist Team we all hope that you are enjoying your Summer festive break. This episode is part 1 of our Summer Series as we want you to rest and relax, but also prepare to make 2025 your best year ever ... personally and within your business. Throughout this summer series, we'll be going back through the Savvy Dentist Podcast archives and finding the best parts of the best episodes and pulling them together around particular themes. So this particular episode is themed around leadership. We know that as business owners, if we want to grow and scale our practice, the ability to work with and through other people is an essential skill that we've got to master. So leadership becomes core to our business. And in this episode, you're going to hear about a variety of different elements of leadership. You're going to hear about the different challenges that face leaders today. You're going to hear about the different types of leadership voices that you have and how you can channel each of those voices depending on the circumstances. We're going to talk about connecting with people at a heart level so that we can work with people at an emotional level, to really understand who our people are so we can help them achieve what they want and to get the best out of them, which of course drives the business further. So when it comes to leadership, it is an urgan myth that leaders are born and not made. It's simply not true. Leadership is a skillset like any other skillset that can be learned, and it can be mastered.  [02:14] - The surprising secret to effective leadership – Daniel Murray (episode #472) [05:47] - The Leadership Challenge - Professor Barry Posner (episode #414) [10:31] - The 5 Leadership Voices – Jeremie Kubicek (episode #440) [16:32] - The Science Behind Why We Do What We do (episode #423) [24:37] - Leadership From the Heart – Wade Thomas (episode #393)

Welcome to another episode of The Savvy Dentist Podcast with Dr. Jesse Green, where we explore groundbreaking ideas and the brilliant minds behind them.  Today, we’re excited to introduce Lynne Schinella, an accomplished speaker, author, and creator of the Fruit Personality Profiling System—a unique and insightful approach to understanding human behavior and enhancing communication. Lynne’s innovative system uses fruits as metaphors to represent different personality types, making it accessible, relatable, and fun for individuals and teams alike. With decades of experience in training and development, Lynne has worked with organisations around the globe to help people navigate the complexities of workplace dynamics and interpersonal relationships. Her Fruit Personality Profiling System identifies four distinct "fruit" types—Apples, Mangoes, Limes, and Bananas—each with their own strengths, challenges, and ways of interacting with others. By decoding these traits, Lynne empowers individuals to better understand themselves and those around them, fostering collaboration and mutual respect in personal and professional settings. Author of Bite Me! And Other Do’s and Don’ts of Dealing with our Differences, Lynne pens a regular blog series, and hosts two podcasts Fruitful Conversations and Fruitful Pairs. Lynne’s second book is Pick Me! Loving and Living with People You Just Don’t Get. In today’s episode, we’ll explore the story behind Lynne’s creation of the Fruit Personality Profiling System and dive into how this tool can transform the way we connect and communicate. We’ll also hear firsthand insights from Lynne about what makes each "fruit" type tick, how to leverage your personality traits for success in your dental practice, and why embracing diversity is key to thriving in today’s world.  When we have more respect and understanding for each other’s differences in every way, we can connect more effectively as human beings. We have less stress. We get more done. The world is a kinder place. Get ready to discover a fresh perspective on personality profiling and a practical tool that could change the way you interact with others—let’s get started! [04:05] - How you become a 'Fruit Chick'. [10:52] - Utilising Lynne’s Fruit Profiling will allow you to understand your people better, they’ll be more productive, and at the end of the day you’ll get to go home on time. [14:47] - An overview of the Fruit Profile characteristics. [24:33] - What types of people make up a dental practice business. [30:04] - How to deal with different people in your team.

Welcome to another empowering episode of The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the lives, stories, and strategies of remarkable individuals making an impact in the world. Today, we’re thrilled to be joined by none other than Diane Demetre—an award-winning author, sought-after motivational speaker, and a true advocate for living a bold and purpose-driven life.  With her magnetic energy and transformative insights, Diane has inspired countless people worldwide to overcome obstacles, unlock their potential, and achieve extraordinary success. A cross between a savvy business leader, behavioural scientist and energy psychologist, Diane possesses the rare ability of taking complex information and delivering it in easy-to-understand way with an infectious joy for life. Diane's journey is as dynamic as her message. From her early career in the performing arts to becoming a respected entrepreneur and thought leader, she has consistently embraced change and fearlessly pursued her passions.  In today’s episode, we’ll dive deep into Diane’s personal story, uncover the key principles behind her motivational philosophy, and hear about the life-changing moments that shaped her into the powerhouse she is today.  Whether you're looking for actionable advice to take your career to the next level, inspiration to overcome challenges, or simply a spark to reignite your dreams, Diane’s message is sure to leave you feeling uplifted and ready to take on the world. Let’s get started! [05:12] - Diane was the first public #metoo case in Australia when she refused her producer’s sexual advances, and he sacked her for apparently being too fat. Though there were no grounds for her dismissal, there were no laws to protect her back then, and she lost everything. She had no money, no job, no future. [12:13] - The moment when Diane heard a voice inside, say, “Dare more.” This changed the trajectory of her life and she launched into a conscious journey to reclaim her power, passion, and purpose. [22:18] - What are the differences between the various generational trends. From Baby Boomers … to Millennials … to Gen X’s and Z’s, and what can we all learn from one another? [40:28] - What we can do as small business leaders to help our organisations better communicate and understand each generational divide. [48:17] - How and why to be a ‘BOLD’ thinker.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by fellow dentist from the U.K Dr. Rupert Neville, who, along with his wife Alannah, own dental practices in the south of England. Rupert is a long term client of Savvy Dentist, and has a really great perspective, not just about business, but about life. Rupert is a deeply reflective human being and very courageous in the way he goes about life. Rupert shines a light on a pathway for dental practice owners that might be going through challenges to help them come out the other side. And of course, the pathway is not always beautifully laid out. Rupert has had to deal with his share of challenges along the way, as you'll hear in this podcast, and the way he's overcome them has been magnificent.  Rupert qualified from Newcastle University (U.K) in 2006 and started working at the Lodge Dental Surgery in 2007. He bought the practice with his wife Alannah in 2011. He has recently become a validation supervisor (trainer) for dentists.  Away from dentistry Rupert is a keen sportsman and played rugby for Newcastle Falcons between 2000-2006 .  He now enjoys coaching. [03:31] - A valuable lesson in resilience for every parent. [07:17] - The power of sports in helping us be better dental practitioners and ‘bounce back’. [14:51] - The importance of finding good role models and mentors. [18:04] Spending your day ‘running and gunning’ is exhausting. Dr. Rupert Neville offers a healthier and more efficient alternative. [21:10] - The importance (and team power) of you being vulnerable can never be understated.  [23:53] - COVID from a UK perspective. What it was like working in a dental business in the UK during the pandemic. [30:48] - Rupert explains how he built his powerful team, and what he does to lead and empower them. [36:48] - Taking over an established practice … verse … starting a practice. Compare the pair! [43:51] - Being a leader means you must have a passion and strong vision for the future of your practice, and the team. It also means you must make tough decisions at times. For Dr. Neville, removing his practice from the UK DEMPLAN system after 30 years meant losing long term patients, for the long term sustainability and profitability of the business.

In dentistry, we are always working with precision and control over a patient's situation. Having acute attention-to-detail creates a perfectionist tendency in us all, and this trait is critical to achieving great clinical outcomes. Now, in a clinical setting this makes so much sense. But in a business and operational sense and a broader life perspective, it can be a real financial and cultural ‘handbrake’. Your ability to grow and scale your practice is inversely proportional to YOUR desire for control. In other words, if you desire control too much, it slows you down in your business growth, and your ability to create time for yourself and to create the results you're seeking. In this episode of The Savvy Dentist Podcast we pose the question, on a scale of one to ten, how strong is your desire for control in your business and your life? Dr. Jesse Green walks you through a very truthful and personal journey that will have you thinking differently within the next 19 minutes and 47 seconds. Press play.

Professor Ramesh Balasubramaniam graduated with a BDSc from the University of Western Australia in 2000 and subsequently practiced general dentistry.  In 2006, he completed a certificate and Master of Science degree in Orofacial Pain at the University of Kentucky. While at the University of Kentucky, Ramesh also underwent training in the field of Dental Sleep Medicine.  Ramesh is a Diplomate of the American Board of Orofacial Pain. In addition, Ramesh completed specialist training in Oral Medicine as well as a Fellowship in Interdisciplinary Geriatrics at the University of Pennsylvania in 2008.  13500+ Patients Treated Author and editor of 2 books 60+ Published Articles 13+ years of teaching experience Ramesh has an appointment as a Clinical Associate Professor at the School of Dentistry of the University of Western Australia and is actively involved in teaching and research.  He is president-elect of the Oral Medicine Academy of Australasia.  He also has public appointments at the Oral Health Centre of Western Australia and Princess Margaret Hospital for Children.  His Oral Medicine Specialist practice focuses on Orofacial Pain, Oral Diseases and Disorders, and Dental Sleep Medicine. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green and Professor  Ramesh Balasubramaniam discuss the three big facets of his professional life. His academic life, his dental practice life, and his expanding commercial business product called Periogold.  Ramesh is driven to impact the world, he's driven to improve people's lives, and in this discussion you will hear the passion that drives him to juggle and balance the busy ecosystem of his personal and business life. [02:28] - Ramesh accidentally fell into a dental career … and has never looked back. [10:06] - The early years after graduation allowed Ramesh to get a clear understanding of the direction he wanted to take his dentistry career. [16:26] - The juggle of work commitments is ‘real’... how does Ramesh handle the incredible workload and day-to-day push-and-pull of life and business? [21:09] - The concept of PerioGold and how Ramesh and his team bought it to market. [34:28] - If you are contemplating a career in Academia, or have a product or business concept of your own, Ramesh explains how to juggle your practice and family life and create the space necessary to bring your ambitions to fruition.

People achieve more than others for several reasons, with mindset and perseverance being key factors. Those with a "growth mindset," believe that talents and intelligence can be developed through effort and learning. This mindset encourages individuals to embrace challenges, persist in the face of setbacks, and continually strive for improvement. People with a fixed mindset, on the other hand, may avoid challenges or give up easily, thinking their abilities are limited. Additionally, high achievers often set clear goals and maintain a strong sense of purpose, which helps them stay focused and motivated. They’re willing to make sacrifices, learn from failure, and adjust their strategies to keep moving forward. Another important element is the support systems and opportunities available to them. Successful individuals often have access to resources such as mentors, education, and networks that help them develop their skills and open doors to new opportunities. However, it’s not just about what people are given—it's about how they leverage these opportunities. Time management, discipline, and the ability to delay gratification also play significant roles in achievement.  Moreover, individuals who surround themselves with positive influences and foster resilience are better equipped to overcome challenges, further propelling them toward success.  Ultimately, a combination of mindset, effort, opportunity, and resilience determines why some people achieve more than others. Welcome to The Savvy Dentist Podcast, the show where great dentistry meets savvy business! Join Dr. Jesse Green as we explore the strategies and insights that drive the most successful practices. Dr. Jesse Green has been coaching dentists for over a decade helping them grow and scale their business. The most commonly asked question is, “What is it that separates the people that achieve great results for their practice compared to those that achieve mediocre results”? In this short episode of the Savvy Dentist Podcast Dr Jesse explains what he feels you can do immediately to move to the path of achievement and success.

Now imagine you're a police officer going to work and you're part of an elite law enforcement team that deals with all sorts of nasty things. You're going into a situation and it changes rapidly, things turn for the worse, resulting in you lying on the ground with severed arteries, shrapnel wounds, bullet wounds and you're fighting for your life. On this particular day you get shot 14 times within 5 seconds.  Welcome to The Savvy Dentist Podcast, the show where great dentistry meets savvy business! Join Dr. Jesse Green as we explore the strategies and insights that drive the most successful practices. Derrick McManus is an inspiring leadership coach and former South Australian police officer who is renowned for his remarkable story of survival and resilience.  In 1994, while serving as a Special Tasks and Rescue (STAR) Group officer, Derrick was shot 14 times during a high-risk operation. The intense ordeal, which included critical injuries and hours without medical assistance, became a defining moment in his life.  Despite the trauma, Derrick’s mental and emotional strength carried him through, allowing him not only to recover but to thrive. His recovery and subsequent return to policing stand as a testament to the power of human resilience, mindset, and the capacity to overcome extreme adversity. Today, Derrick channels his experience into leadership coaching, where he focuses on building resilience, mental toughness, and effective decision-making under pressure. He emphasises the importance of what he calls "Sustainable Peak Performance," teaching others how to maintain their performance and well-being even in the face of extreme challenges.  In this episode of The Savvy Dentist Podcast, Derrick shares his story using his unique insights to empower you to face your own obstacles with courage and confidence. His work as a coach and motivational speaker is underpinned by the principles of accountability, preparation, and the belief that with the right mindset, anyone can overcome the odds. [3:16] - How to become a Special Tasks and Rescue (STAR) elite officer. [4:53] - The first brush with death. “I wasn’t risk taking … I was risk managing”. [6:43] - How to maintain control of your emotions in everyday high-stress situations. [12:31] - May 1994. Derrick explains how the day he was shot 14 times in 5 seconds turned so rapidly. [17:23] - The power of open, honest, compassionate and confronting conversations. [27:46] - How to summon your ‘inner mongrel’ and get things done. [41:03] - The difference between Resilience … and Durability. [47:14] - Strategies to give you the edge in your life and business. [50:55] - Does Derrick McManus forgive the perpetrator who shot him 14 times?

What life lessons have you learned throughout your life, that you would consider you ‘know for sure’? Welcome to The Savvy Dentist Podcast, the show where great dentistry meets savvy business! Join Dr. Jesse Green as we explore the strategies and insights that drive the most successful practices. In this episode Dr. Jesse Green dissects a book by Oprah Winfrey that he has recently read, What I know for sure ~ Oprah Winfrey. What I Know For Sure by Oprah Winfrey is a collection of reflections and life lessons that the iconic talk show host and media mogul has gathered over the years. The book is divided into sections, each focusing on core themes like joy, resilience, gratitude, and connection. Oprah shares personal stories and insights about overcoming hardships, finding purpose, and living with intention. Throughout the book, she emphasises the importance of self-awareness, embracing life's challenges, and practising gratitude.  You live your life, and along the way you learn and craft your beliefs from many different inputs and experiences, and while your core thinking can remain pretty solid as you get older (and wiser) … at some point it’s a good feeling to look back and expand on some old truths that you have learned. Dr Jesse Green discusses the top 5 things he ‘knows for sure’. You might just resonate with one, or all of these, so press play, and have a pen or pencil at the ready to take stock of your life to date, and take note.

Welcome to The Savvy Dentist Podcast, the show where great dentistry meets savvy business! Join Dr. Jesse Green as we explore the strategies and insights that drive the most successful practices. Now if there is one word in dentistry that gets people sweating, it's the word ‘sales’.  Sometimes the term ‘sales’ can have a negative connotation. Sales is helping people achieve better outcomes, whether it's in healthcare or otherwise, it's about understanding your patient or your customer and helping them with a solution. In dentistry, we use other words like ‘case acceptance’ or ‘case presentation’ in an effort to not use the word ‘sales’. However, if it walks like a duck, if it talks like a duck ... then let’s just call it a duck!   In today’s episode, Dr. Jesse Green is joined by Abby White who specialises in high performance sales and charting the future of sales and AI in the dental industry.  Most people agree that Abbie White is a mover and shaker and one of Australia’s most dynamic sales experts. Abbie’s superpower is being the marriage counsellor for sales AND marketing, in order to deliver an astronomical ROI. Leveraging this superpower, she brings together revenue generating teams to achieve in excess of 2000% + ROI on lead generation campaigns for leading Tier 1 global corporations. Abbie has 17 years of sales experience in the trenches working with leading companies. Now, she's the founder of Sales Redefined, which is a B2B company, which helps dental practices grow and scale your ‘sales’. [3:30] - Let’s redefine the word and meaning of ‘Sales’. [6:22] - Giving your patient ‘options’ for treatment, and not giving your professional opinion can be costing you sales. [8:38] - How to build your confidence to ensure you utilise your authentic sales skills. [9:54] - Is your Marketing helping your Sales? SMARKETING is the new dental business term. Statistically only 8% of businesses have a strong alignment between their sales and marketing and those that do generate 209% more revenue! [14:36] - The $money$ is in the follow up! [17:29] - The value of your relationship with your patient and the direct correlation to your ability to sell to them authentically. [20:44] - Is there anything else I can do for you? I've got time! Why these could be the most profitable set of words you hear this century. [27:18] - How we can use A.I in our businesses immediately. (and why if you do not embrace A.I, you might be missing out on revenue)

One of the things about life and business is there are always going to be setbacks and adversity. Our lives will be full of challenges and things to overcome. And the degree to which we experience success in business, and indeed life, is related to our ability to overcome these obstacles, these hurdles, these setbacks. And if we don't already have this skill set, we've got to develop that skill set and build resilience into the way we approach life.  In today’s episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by Rodney Cottam. Rocket Rod Cottam has resilience in spades. Rodney is an ex-military man of the 3rd Battalion, Royal Australian Regiment who loves to run — and whose love of running has helped him overcome some pretty major challenges.  In 2004, Rodney was in a serious motor vehicle accident, sustaining several injuries including a spinal injury, fractured pelvis, broken ribs, punctured lung and multiple lacerations. After two 10-hour surgeries and 12 months of treatment, his long-term prognosis caused by spinal nerve damage is a condition called Brachial Plexus Palsy, which has left Rodney permanently paralysed in his left arm.  In a split second, Rodney went from being an elite soldier, in the best physical shape possible, to completely losing all movement and feeling in one arm, from shoulder to fingertips. www.runrocketrun.com Rodney says, “I’d always loved running, but after the accident it was a challenge as I had no strength or support in my shoulder joint. Over time, I found my balance and rhythm, transitioning from an elliptical machine to a treadmill, then to road and trail running.”  Now Rodney runs at least five days and up to 100kms per week, and in October 2024, he will run his third trail run challenge in support of Invictus Australia. This year he will be running for 7 days, covering 560km.  The plan is to complete a major challenge each year and participate in ultra-trail events in Australia and around the world under a project called Run Rocket Run. “When we believe in ourselves, we are capable of so much more than we think. We can push ourselves, physically and mentally, way past any perceived threshold. And this journey—this commitment to ourselves—is an incredibly special and rewarding one.” ~ Rodney Cottam [5:50] - The Military is much like your Dental Practice, it reveals more about you as a human than you possibly think. [8:03] - The day that changed everything. Rod was simply riding his motorcycle to work … [17:01] - Laying in hospital with a broken pelvis, punctured lung, broken ribs, an arm that's not doing what it used to do. How do you reevaluate your life, stay optimistic, and what do you think about your future? [23:01] - So how does a person who has had muscle surgically removed from his legs and attached to his paralysed arm, find relief and harmony in ultra-running? [25:34] - How the Invictus Games became Rod's purpose in life. [28:04] - What does resilience mean, and what does it take to be resilient in business?

Welcome to The Savvy Dentist Podcast, the show where great dentistry meets savvy business! Join Dr. Jesse Green as we explore the strategies and insights that drive the most successful practices. In today’s episode, Dr. Jesse Green is joined by a true Australian business legend, Tom Potter, the visionary founder of Eagle Boys Pizza.  Tom is one of Australia’s most outstanding retailers, entrepreneurs and inspirational leaders and his straightforward, no nonsense approach is sure to resonate with you. Tom left school at 15 and found himself jobless at 23. He opened his first pizza shop in Albury, New South Wales in 1987 and proceeded to build his business to become Australia and New Zealand’s largest privately owned pizza company. Tom's journey is nothing short of remarkable.  In this episode of The Savvy Dentist Podcast Tom shares the ups and downs of scaling a business, his lessons learned from leading a brand, and how you, as a dental practice owner, can apply Tom’s exact principles to grow and thrive in your own local business. Whether you're a seasoned practice owner or just starting out, this conversation is packed with practical advice to help you build a successful, sustainable business. So sit back, grab a notebook, and let’s dive into this episode of The Savvy Dentist Podcast with Dr. Jesse Green! [1:57] - From working in a flour mill … to starting a small regional pizza shop. The beginning of an entrepreneur's story can be full of tips for all of us. [6:04] - A restricted menu approach to your dental practice could be the strategy you’ve been looking for. [7:35] - Scaling from one shop … to two … and beyond. (note: have your pen and paper for the business tips Tom shares) [13:33] - How to liaise and build your team. [16:10] - What is ‘The Owners Trap’ … and do you have a case of it? [19:26] - Preparing to sell your business. [22:55] - How to keep your business on the path and how to block out the surrounding noise. Tom’s exquisite approach and focus on building his pizza chain can be adopted and implemented into your very own dental practice growth.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by Dr. Hitesh Doshi as they discuss the juggle of clinical work whilst running a successful Dental business. Dr. Hitesh Doshi graduated as a dentist in 2003 and completed his postgraduate studies in public health in 2006. Combining technology and continuing education, Dr. Doshi practices all the aspects of general dentistry, cosmetic dentistry, orthodontics and implant dentistry. Dr. Hitesh has a couple of superpowers in business. He is a tremendous leader. He is really good with people, and he is extremely good at understanding how the numbers of his business work and paying attention to the critical steps he needs to take to maximise business growth. No matter where you are in your dental practice business journey, this episode is one you will find powerful and full of tips you can implement immediately. [5:43] - Buying a Dental practice from a Corporate Organisation. The pros, and the cons. [7:38] - If you enjoy your dental clinical work, you can still develop a very successful and profitable business. [10:21] - Look ‘outside’ for business growth strategies. [11:57] - The first step to start your business growth. [13:07] - You’ll understand your business better if you understand the data behind your business. How to read the numbers. [15:17] - How to recruit people that stay long-term. [18:19] - To OHT … or not to OHT … that is the question Dr Hitesh answers. [20:59] - Building a culture on your terms, that serves the greater good of the business and the team around you. [24:08] - Understanding your leadership voice is a superpower you can use everyday within your dental practice business. [29:15] - You WILL make mistakes. Dr Hitesh describes the mistakes he has made along his dental business journey. [35:25] - The philosophy you create to build your dental practice is critical to its long term financial success.

Dr Adam Fraser is a peak performance researcher who helps people strive to achieve better performance in all aspects of life and business. He has worked with elite athletes and sporting teams, special forces soldiers and business leaders from some of Australia’s largest organisations. Business and life has become more complex and sophisticated. The quality of our education needs to follow suit. What is unique about his research is that it focuses on ‘how do people go beyond their potential’ without the collateral damage that normally comes with elite performance. Dr.Adam Fraser has the ability to take complex things and make them simple. And in this episode of The Savvy Dentist Podcast with Dr. Jesse Green you will learn tips to some of the dilemmas that you have to encounter on a day to day basis when you're in practice.  Jesse and Adam discuss how to become better leaders as we interact with a myriad of people and how you can become more effective, happier and fulfilled. “I believe everyone has a superpower. Some people can cook, some people can create amazing works of art, others can hug with the appropriate amount of pressure for the right length of time. My super power is the ability to make the complex, simple and engaging. I take the latest science and translate it so that people can immediately apply it to their own situation.”  ~ Dr. Adam Fraser. [4:10] - Having a breakdown after finishing his PhD became  an intersection of Adam’s life that changed his trajectory. [6:07] - There is danger in following your assumptions with staff and patients. [10:29] - Why it’s best for your patient for you to become ‘detached from the outcome’. How to make better decisions. [15:26] - As decision makers in our clinical world or in our business world, how do we find peace with the possibility of something occurring … versus the probability of something occurring? [18:04] - How to avoid your leadership ‘blindspots’. [23:46] - For our practice to succeed, we MUST become really good at developing people.  [27:21] - Looking over the fence into other people's backyards, into other industries will allow you to learn and gain perspective in ways that are not possible by simply being insular and looking within the dentistry industry alone.

As a Dental practice owner, one of your key roles is to be able to build and lead your team. Success in your business requires that you master this skill.  It's not a skill that we're born with. It's not a skill that is taught at dental school. It's a skill that we need to develop after dental school, but it is a skill that can be learned.  Recognising that it is your team that looks after your business, we therefore want YOU to be able to look after your team. Creating an environment for them to thrive and do the best work that they can do.  In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by Daniel Murray from empathic consulting. Daniel and Dr. Jesse discuss how empathy as a leadership tool unlocks discretionary effort, how it unlocks culture. They explain what empathy is … and what it's not. This is really about practical leadership to deliver practical results. At the heart of our philosophy lies the belief that empathy is the paramount capability for enhancing outcomes across businesses, leadership, and communities.  Despite its frequent oversight or misinterpretation in the corporate world, empathy embodies the profound ability to comprehend both the rational and emotional motivations of others.  By cultivating this vital skill, leaders and businesses can forge deeper connections with their employees, customers, and stakeholders. This empathetic approach enables the development of groundbreaking competitive strategies and the nurturing of dynamic, diverse teams, ultimately driving greater employee engagement and organisational success.  Guiding Principles discuss in this episode include; Understanding & Empathy: greater self-awareness of the actions, behaviours and subconscious drivers of tension in teams.  Better Conflict Management: healthily disagreement & challenge to balance fairness, performance & accountability. Effective Feedback: the power of immediate, direct & kind feedback to foster a transparent & constructive environment. Empathy and Understanding: a strong call to action for empathic support of team members to truly understand their perspectives & behaviours. Personal Accountability and Growth: inspire personal growth & accountability at all levels with leadership becoming the way we behave not a title or position. [5:43] - How do we boost productivity? How do we get that discretionary effort?  [10:33] - Where does empathy and empathic leadership fit within our dental practice? [14:09] - Sympathy v. Empathy … what are the differences? [21:32] - Why you should seek to understand someone’s perspective first. [27:06] - How to create strong, trusted relationships with your team. [33:07] - Separate trust, from rapport. You are not there to be a team member's bestie. [34:50] - Do not think that conflict is a bad thing that should be avoided. If you're having conflict, this is good because that means people care enough to speak up. [40:02] - How do you start the process of becoming a more empathic leader? 

The ability to generate traffic to your website is a key marketing skill.  Most dentists rely on agencies, whether that's for SEO or paid traffic. Paid traffic is a real art and a science that can be learned.  Ilana Wechsler’s background is in data analytics. She's a numbers girl.  On this episode of The Savvy Dentist Podcast with Dr. Jesse Green, we're going to talk about paid traffic specifically. And in particular, what are the three things that you can do to help your website traffic, no matter what's happening on a technological front. What's happening in the world of AI?  What's happening in the world of automation? And how does that impact the advertising you do on the various platforms?  Ilana describes the common mistakes that Dentists make when they're trying to optimise their advertising campaigns. She explains how much of your time is required to be able to successfully achieve good quality leads through your website.  Ilana Wechsler not only runs an agency, but she teaches people how to run their campaigns, so that you won’t need her agency services. As Ilana says, it's not hard, but it requires a bit of work on a consistent basis. So an hour or two a week to monitor the campaigns, to keep them on track is really all it takes. [3:17] - How has the process of Paid Traffic advertising changed these past few years? [10:15] - How is A.I being incorporated into the website traffic advertising process? [17:12] - As a small dental practice, when is the right time to engage a digital ad agency? [18:19] - How much time should you commit weekly to your digital ad campaign? [20:06] - To TIK TOK … or not to TIK TOK … that is the question. [22:48] - How much should you spend on your digital ad campaign? [30:17] - SEO v. Paid Traffic.

Dr. Daryl Holmes is the founder of 1300-Smiles which was the first listed dental company in Australia and was recently acquired. Daryl's idea was simple, yet brilliant, bring aging dental practices back up to speed through injecting them with brand-new equipment and state of the art systems and operating them under the one brand. In this episode of the Savvy Dentist Podcast, Daryl shares his lessons about business and life across the journey of the 1300-Smiles story. From the early days in partnership with another dentist … through to building out six practices of multiple chairs … to listing the business on the ASX and the process that entails … to managing a listed company. 1300-Smiles would become an icon in North Queensland and around Australia after Daryl successfully negotiated the naming rights to the North Queensland Cowboys' stadium. [2:31] - Where 1300-Smiles all began for Dr. Daryl Holmes. [12:46] - How to build a leadership team while you build your business. [20:57] - Keep your debt low, and your cash flow can fund your growth. The key to managing both is in your recruitment. [26:32] - How you can duplicate and build your own 1300-Smiles customer focused culture. [37:28] - Designing your business growth plan is step one. Dr. Holmes explains his philosophy on how to execute and floor your plan through to the end result. [44:39] - GSD … Get. Stuff. Done. The principle that changed it all for 1300-Smiles. [45:22] - Opportunities exist everywhere. Dr. Holmes explains where he sees the future growth opportunities within dentistry.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by time-management expert Kate Christie.  After losing her former life partner to cancer, Kate Christie resolved to live her absolute best life. An audacious, joyful, stupendous life by design with more time and freedom. Kate was 40, building a life as a lawyer turned senior executive in one of Australia’s biggest companies. She was also CEO of the household, with three kids under three.  Now Kate is an international time management specialist, coach, author and speaker working with high performing individuals and teams, helping clients including L’Oreal, BUPA, Westpac, Specsavers and the European Union find 30+ guilt free lost hours of time a month. Kate and Jesse unpack how to not only think about managing our time, but how we can manage our energy and do deep meaningful work that gives us joy and happiness.  If this episode resonates with you, be sure to support and purchase Kate Christie’s best selling books here [2:46] - There is a groundswell that practice owners want to live very differently, and they want to manage their time very differently. How to look at your productivity through a very different lens. [5:08] - How to maximise your time investment in the practice. [8:37] - Is ‘busyness’ your badge of honour? [12:08] - You’ll perform your best work when you are in your flow state. So, how do you get into a flow state? [16:01] - the concept of ‘batching’ and how it can help you and your team. [24:17] - The fear of rejection, and how to successfully use batching to power through to exponential results. [25:45] - How to regain 30 hours PER WEEK of lost time. [30:32] - Invest in your health and you’ll reap the benefits within your business. [33:48] - Change is not hard … but it IS important. For things to change, YOU must change.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is joined by Michael Licenblat. Michael is an expert on resilience and teaches us how to bounce back fast  from pressures, setbacks, and rejections in life and business … and in doing so, how to maximise our performance and success. Have a pen and paper ready for this episode as Michael gives you the techniques, confidence and courage to manage the failures, challenges and problems that are part of every process in the world of business. Michael Licenblat was born into a family of entrepreneurial parents and grew up working inside the numerous family businesses. In this fast paced, high pressure environment, he quickly learnt that success often came to those who can ride the bumps, get up, and keep going. Over 20 years ago, Michael became one of the pioneers in building a successful natural therapies business through overcoming market rejection, refusals, and knockbacks. By drawing on his background in business, psychology, Shiatsu therapy, and over 25 years of martial arts experience, Michael has helped countless companies become ‘pressure proof’ and out-achieve their competition. Michael explains how to read ‘pressure patterns’ and build your personal resilience so that you have practical ideas on how to ‘keep the drive alive’. [2:45] - The good news (and the bad news) since the COVID pandemic in terms of the ‘pace of change’ for our teams. [7:27] - The ability to adapt when change comes-a-knockin’. [10:09] - How to cope … and how to capitaise on a changing world. [14:39] - The older I get, the more stuck in my ways I am … Myth, or not?  [18:04] - Where do Curiosity, and Resilience meet and allow us to out-perform? [20:48] - Where does our self-confidence begin and end … and where does our ego take over? [24:28] - How to build a High-Performance dental practice team. [29:05] - How to take one on the chin … and how to get straight back up again. Resilience 101. [34:07] - We are designed by nature to ‘survive’ … don’t make life harder than it needs to be. Learn. Grow. Make life on your terms.