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© Copyright Sylvia Henderson (C/O Blogtalkradio)
Description
"Think About It!" (this program) covers topics related to idea success - individually, in the workplace, and in life. Come ride with Sylvia on your road to success with stops along the way at places such as (but not exclusive to)...becoming a better communicator, presenting your idea messaging and yourself positively, life balance, self esteem, interviewing skills, leadership, what it takes to get promoted, and other work-life topics. Schedule your listening and learning with a group and continue discussion on our topics at lunch (or other meal time) or at a department meeting for even greater personal and professional impact. Download segments and listen to them while you commute or when you travel; have discussions with your colleagues, employees, or families. The more who learn and grow from these segments, the more I fulfill my goal and sustain my passion for teaching others and continued learning.
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Sylvia is your "clarity queen" for idea implementation - an expert in getting ideas out of your head and into action using the "people skills" for workplace, business - and life - success. She is the Founder of Idea Success Network. She is an author of books and articles, a workshop facilitator, keynote speaker, and television talk show host. (And motorcycle rider. Thus, her trademark business caricature.) Her television program - also called "Think About It!" - appears on Montgomery (MD) cable channel 16 (see the link on this profile page).
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Tune in, take what you hear, and...well...think about it!
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Sylvia is your "clarity queen" for idea implementation - an expert in getting ideas out of your head and into action using the "people skills" for workplace, business - and life - success. She is the Founder of Idea Success Network. She is an author of books and articles, a workshop facilitator, keynote speaker, and television talk show host. (And motorcycle rider. Thus, her trademark business caricature.) Her television program - also called "Think About It!" - appears on Montgomery (MD) cable channel 16 (see the link on this profile page).
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Tune in, take what you hear, and...well...think about it!
44 Episodes
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“But we’ve always done it that way. “It’s always been this way.” “It will never work.” How many similar excuses have you heard or used? Zig Ziglar—motivational speaker and success guru—calls it stinkin’ thinkin’. I just call them sorry-a__ excuses for being lazy or short-sighted. Have I used them? Of course! I’m human. I believe, however, that those for whom I’ve had the privilege of leading over the past decade will confirm that I catch and challenge myself, and others, to get past these thoughts and think beyond conformity and “the past”.
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In this program we will: (1) Reveal some of the phrases that get in our way; (2) Examine reasons why we say or think “Always/never that way” and why such thinking is harmful for ourselves and our organizations; (3) Hear stories of such thinking in action, to illustrate the above points; (4) Accept the challenge to overcome our “but it’s…” thoughts to think beyond conformity and the past.
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NOTE: To learn how to overcome this "But it..." thinking cycle and other "people skills for success", sign up for learning opportunities at Subscribe2Succeed.com.
Are you "in sales" or "in customer service"? (Hint: The answer is "yes" for anyone reading this.) Whether you outright exchange a product or service for money or not, you sell yourself and serve others when you interact with people. Most of us interact with SOMEONE at some time! When we do, how we LISTEN is as important as how and what we say. This session defines "active listening", explains the importance of acquiring and practicing active listening skills, and identifies specific behaviors that represent what we call "active listening skills".
If you ride a motorcycle you will drop your bike at least once during your riding experience through the years. If you ride a bicycle you are sure to take a spill at some point in time when you ride long enough. Falling is a rite of passage; so is getting back up and on with the ride. In life, dropping your bike is a metaphor for encountering tough times; experiencing down-turns. How you pick yourself up and move forward through difficulties depends on factors learned, natural to you, and nurtured within you. A motorcyclist resorts to the basics of riding protocol to pick up a heavy bike and get back to the ride. In this session we examine the basics of interpersonal skills we employ to pick ourselves up and move through our heavy loads to get to our destinations, whether a job, career, goal, business, relationship, or other aspect of life.
Sylvia Henderson covers topics related to workplace and life success. In this segment Sylvia provides tips for lessening the chance that you are the first one picked to receive a "pink slip", otherwise known as layoff, downsizing, rightsizing, reorganizing, and other such terms. While there are no guarantees of keeping a job, there are ways to ensure and communicate your value to the organization as much as possible. Following these tips may provide just the right edge for you.
"In the ‘olden days’ people used to show RESPECT!” “We don’t have to invite each other home for dinner; we just need to be CIVIL around here.” Do either of these statements sound familiar? The workplace; school; volunteer opportunity; or other environment where we work with more than ourselves requires a modicum of acceptable interpersonal social behavior. Defining “acceptable behavior” and determining whether we want to practice it are our challenges. We’re not talking about the complexities of productive teamwork here. We’re talking just getting along with others with whom we must spend time.
In this success segment we will: (a.)Define “civil/ity”, “right”, “correctness”, and “appropriate behavior”, (b.) Determine the importance of being civil and practicing appropriate social behaviors, and (c.) Identify specific behaviors that eliminate—or at least minimize—contentiousness in environments where people must work, learn, play, volunteer, pray, and otherwise be together…not necessarily having picked each other’s company by choice.
Excellent customer service has become a common phrase repeatedly ignored. When business is good it is usually due to a combination of a business earning a reputation for offering a quality product or service, good customer service, and positive external economic factors. When business is bad it is more imperative than ever to maintain—and up the ante with—excellent customer service. Businesses that (and employees who) do so survive tough times and position themselves to thrive when “times are good again”.
In this session we:
(1) Define “customer”, “service”, and “excellence”, (2) Tie the importance of excellent customer service to tough business times, (3) Identify ways to consider excellent customer service and note examples of how we encounter such service, and (4) Meet the challenge to examine ways we can give excellent customer service by going beyond “just what we need to do for the job”.
“Meeting starts at 9:00AM.” “I’ll be at the entrance at 3:15PM.” “Class starts promptly at 1:30PM.” “Pick me up at 7:20AM.” We issue—or hear—some version of these statements throughout our lives. Whether at work, play, civic, medical, or other appointments, we have time milestones to meet. Yet how many times are we actually “on time”? In this segment you receive a specific process for being on time more often and with greater success. You hear why being on time is important, how I learned a surefire process for being on time, and a step-by-step procedure you can implement to ensure that you, too, show up on time. Pass this audio program along to someone else you know who seems to have an “on time” issue. You can say that I made you do it! This program is part of a multi-part series on work-life skills for success based on the "Success Language" programs, card deck, and book by Sylvia Henderson. Cards and book are available at Amazon.com or at Sylvia’s website—SpringboardTraining.com, educational tools link. Optional worksheet available upon request.
(Part 2 of 2) Holidays; weddings; funerals; family reunions; workplace social events; special occasions...when people come together for forced socialization, anything can happen. Most common are uncomfortable conversations - or silences - for a variety of reasons. While socializing is supposed to be fun and anticipated, let's face it. More than one person in any situation can yield unexpected results. Negative and pessimistic? Yes. Reality? Again, yes. Let's explore some ways to turn negativity to positivity and pessimism to optimism. This program offers suggestions for getting through the get-togethers and weathering those well-intentioned messages...in the workplace and in social situations.
(Part 1 of 2) Holidays; weddings; funerals; family reunions; workplace social events; special occasions...when people come together for forced socialization, anything can happen. Most common are uncomfortable conversations - or silences - for a variety of reasons. While socializing is supposed to be fun and anticipated, let's face it. More than one person in any situation can yield unexpected results. Negative and pessimistic? Yes. Reality? Again, yes. Let's explore some ways to turn negativity to positivity and pessimism to optimism. This program offers suggestions for getting through the get-togethers and weathering those well-intentioned messages...in the workplace and in social situations.
Long before the 2007 movie “Bucket List”, Napoleon Hill–author of “Think and Grow Rich”, and other early students of the science of success surmised, through research, that people who self-identify as “successful” practice certain behaviors common among them. One of these success practices involves creating a “life success” list. Sylvia Henderson is a motorcyclist who uses motorcycle analogies in her business and life skills programs and writings. Her analogy to a life success list is a motorcycle tank bag.
In this program you will:
- Learn the concept of a life success list,
- Discover the analogy of a motorcycle tank bag to a life success list,
- Relate success theories to your own life practices, and
- Begin (or continue to maintain) your own life success list using a life success list tool you can adapt to your own style and needs,
to ensure YOUR tank bag remains half full. (NOTE: Handout and list tool available for download at http://www.springboardtraining.com/handout_listtool-LifeSuccessList_TankBagHalfFull.pdf)
(PART 2 of a 2-part program series) This segment continues where the previous Part 1 segment left off. Where does the time go? We often say this when we look back over the past week / month / year / lifetime and realize we did not accomplish what we thought we would accomplish. Why is that? And what can we do about it while there is "still time"? This program series causes you to review your goals and plans - whether business or personal - for the current year, reflect on what you have achieved against your plans, identify what can be accomplished in the remaining days of the current (calendar) year, and set in motion planning for the new / coming year. It serves as an end-of-calendar-year or mid-fiscal-year checkpoint and reminder for working ON your business and life rather than IN. Focus is on year-end planning other than taxes and finances, though the results of evaluating specific goals achieved may lead to action items in the tax and finance realm of an individual business. (NOTE: A Program Reference Worksheet is available for download at http://www.springboardtraining.com/handout_worksheet-EndofYearPlanning_Business.pdf).
(PART 1 of a 2-Part Program Series) Where does the time go? We often say this when we look back over the past week / month / year / lifetime and realize we did not accomplish what we thought we would accomplish. Why is that? And what can we do about it while there is "still time"? This program series causes you to review your goals and plans - whether business or personal - for the current year, reflect on what you have achieved against your plans, identify what can be accomplished in the remaining days of the current (calendar) year, and set in motion planning for the new / coming year. It serves as an end-of-calendar-year or mid-fiscal-year checkpoint and reminder for working ON your business and life rather than IN. Focus is on year-end planning other than taxes and finances, though the results of evaluating specific goals achieved may lead to action items in the tax and finance realm of an individual business. (NOTE: A Program Reference Worksheet is available for download at http://www.springboardtraining.com/handout_worksheet-EndofYearPlanning_Business.pdf).
So the title isn't for everyone. You may wince a bit when you read it. Yet, if you are disappointed with something or someone, this is typically what you think or feel. I know I do. When one thing sucks, everything seems to. So how do we get out of the rut and get through our disappointments? Listen for some tips on how to handle life's inevitable disappointments.
"The only thing constant is change." "Life is a progress, and not a station." (Ralph Waldo Emerson) "Be ready at any moment to give up what you are for what you might become." (W.E.B. DuBois) "Change you can believe in." (Barack Obama's campaign slogan) Whether we like it or not, every day brings some sort of change to our lives. Change is the natural order of things with every unit of time that passes. How we prepare for and respond to change determines our success with change. This program segment identifies ways we can effectively and successfully handle change in our personal and professional lives.
Richard Carlson wrote "Don't Sweat the Small Stuff". My "Success Language" card deck includes a card "Let Go of the Little Things". Both speak to the same thing-getting "stuff" out of your path to success. This segment is part of a multi-part series on work-life skills for success, it is based on Sylvia's "Success Language" programs & complements her book "Why You Talk So White? Eliminate the Behaviors that Sabotage Your Success" and card deck "Success Language" (available at Amazon.com or SpringboardTraining.com - Educational Tools.) Includes readings, expanded content, and lessons to apply.
Decisions, decisions. How do we decide? Typically the questions that begin with "who (or whom), what, when, where, and why" are attributed to interviews, reporters, queries, and other general questioning situations. These words also indicate we are trying to make decisions. With the hyper-information overload technology affords us we get stuck in the muck of too many alternatives to handle. We have trouble making sometimes-simple decisions! This segment introduces two processes we can apply to our personal and professional decision-making and problem-solving situations to help sort through the overload of opportunities in our midst.
"You will be evaluated." "You will evaluate someone else." Do either of these strike fear or nervousness or dread within you? How about giving - and receiving - feedback? If you answered "yes" to any of these questions, or if you just need a refresher on how to evaluate (or give feedback to) others, this program is for you. If you find yourself cringing just a little when you receive feedback from someone else, you should listen to get a few tips you can pass on to others (and take to heart yourself) to lessen the pain of feedback next time. If you are a Toastmaster, a manager or supervisor, a team leader or colleague who has to give feedback or evaluate someone at some point you will find value in the very real "how tos" in this session.
"Times are tough right now." How often do you hear this statement? How often do you say this? "Those were the GOOD OLD DAYS." Another one frequently heard and said. Guess what? Tough times and the good old days are most times. It depends on how you live your times and conserve for the future. Sylvia found a nice list for "these tough times" she shares with you in this segment, with tips to toughen-up what may seem like exceptionally hard times right now.
Yes, “RFP” means what you think it means if you’ve had any experience with government contracts—whether federal, state, local, or otherwise. Government agencies among other groups send RFPs (Requests for Proposals) to vendors, contractors, and other entities for upcoming work and projects for which they need competitive bids. Responders develop proposals, based on criteria identified within the RFPs, for how they plan to fulfill the work requirements and how much they will charge for doing so. Anyone who experiences this process knows how resource-intensive it can be, how disappointing it is to not be chosen to perform the work after expending resources to respond, and how exhilarating it is to win a contract. In this program Sylvia provides pointers to position you to more-positively respond—for profitable results—to proposals based on her business experiences (both successful and otherwise).
A friend sent me a list he received with ways to be nice and improve the world around us. Initially I thought it was "touchy-feely nice-nice stuff" and rolled my eyes. After an exceedingly challenging day I happened to peek at the list. I discovered some "dos" that I can see myself implementing to improve someone else's world while making mine positive as well. We really do need more "nice" in the world. I share some of the list with you in this segment to "pay it forward".
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