UC & C Huddle

Episode Introduction As we near the end of 2024, it's time for an annual wrap-up! In this episode, we discuss features that were postponed from the roadmap — outbound messaging, AI, multi-timezone support...We’ll explore the reasons behind these delays from an insider's perspective, shedding light on the considerations that influenced these decisions. Curious about any specific features? Tune in for exclusive details on what’s coming next! Features Release Tips We Got： Schedule feature roadmap based on customer needs for better prioritization. Develop AI solutions cautiously to ensure compliance and protect customer interests. Based on market research, prioritize features that satisfy the needs of core target customers. The universality of features will also influence their priority and release schedule. Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!

Episode Introduction In today's digital era, the traditional hotel phone system finds itself in a somewhat awkward position. So how to push my business forward? Drawing on the experience with Yeastar's new hotel module, Jason and Ramon share flexible strategies tailored to 3 different hotel tiers. The hotel market still brims with opportunities, highlighting the need for an integrated, lightweight, and cost-effective phone system. If your business intersects with the hotel industry, this episode is a must-listen. During This Episode We Discuss: Why is the upcoming hotel module so well-accepted? Is the hotel phone obsolete? How can I make my hotel phone system work? 3 types of hotels and the corresponding phone system needs: traditional big names, new creative brands, and Airbnb.   Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!

Episode Introduction What we've been working on during the summer break? Absolutely there are something new! In this episode, Jason and Ramon unveil the highly-anticipated Auto Dialer feature. They'll explore the intricacies of the outbound call center solution, discussing its call mechanisms, AI power and its impact across various sectors. If you're interested in the future of Yeastar's voice channel, this episode is a must-listen. Join us for an exclusive behind-the-scenes look! During This Episode We Discuss: [00:10] Summer Wrap-Up: What have we been up to during the break? [04:24] Future Plans: What's next for Yeastar voice channel? [06:00] Behind the Scenes: Why does outbound call center take so long? [15:11] Strategies Unveiled: 4 calling strategies for outbound call centers. [36:04] Random talking about AI in Auto Dialers. [42:09] Outbound Call Center in the Real World：Car dealership, service provider promotion, and more use cases. Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!

Episode Introduction Can hosting solutions be a real money-maker? Absolutely! So, what's the secret to cashing in?  In this episode, Ramon and Jason will dive into the booming cloud trend and check out how it could pay off for small and medium-sized businesses. They'll spill the beans on what to think about before switching, picking the right PBX, and even give you a price breakdown.  This episode is your go-to guide if you're thinking about going cloud. During This Episode We Discuss: [02:34]   Do you have to get into the cloud business? [13:03] What should you consider if you're moving to cloud? [18:45] Multi-tenant vs Multi-instance: How should I choose my PBX? [29:14] How to get phone numbers? 2 options from a carrier. [48:43] ISPs and service providers — partners or competitors? [54:49] You have multiple choices of servers. Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!    

Episode Introduction How do I work with an ISP? As the global promotion of cloud PBX continues to gain momentum, this question grows in significance. That's why we've brought in a true ISP expert, Lily Zhang from Cocoa Oriental, who will be sharing her insights on typical ISP cases, important project considerations, and 6 useful tips for vendors looking to collaborate with ISPs. If you're searching for collaboration opportunities with ISPs, this episode is a must-listen. Don't miss out on your chance to gain the inside scoop! During This Episode We Discuss: [ 10:28 ] How ISPs do their jobs? [ 13:47 ] What's the 3 main types of ISP clients? [ 18:58 ] How do ISPs tier the plans for different entities? [ 23:22 ] What is ISPs' expectation for distributors?  [ 43:05 ] Public Cloud vs. Self-hosted Cloud: Which one does an ISP prefer? Guest Info: Lily Zhang, the Global Sourcing and Pricing Manager at CoCoa Oriental Network Limited. CoCoa Oriental Network is a leading ICT service provider dedicated to providing high-quality end-to-end WAN solutions and integrated IT network services in Mainland China, Taiwan and Hong Kong.  To learn more about Cocoa Oriental Network, please visit their website.  Follow Lily's LinkedIn at @Lily Zhang. Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!  

Episode Introduction Quick question: Was 2023 hard for you? If your answer is yes, then this episode is a must-listen! In this episode, Jason and Ramon discuss how Yeastar and other major industry players, like VTech, Mitel, and 3CX, dealt with the tough economic conditions — their business strategies, and how the market responded. They're also joined by David Searles, a senior MSP in the UK, to shed light on this topic. Don't miss out on this exclusive conversation. During This Episode We Discuss: [ 03:13 ] How did Yeastar react to the challenging 2023? [ 11:42 ] How did major industry players like VTech, Mitel, and 3CX react? [ 22:05 ] In conversation with David Searles, Senior MSP at PNTS, UK Guest Info: David Searles, a senior network engineer at PNTS (Professional Network Technology Solutions Ltd). PNTS is an IT Services Provider, founded by industry professionals who have over twenty years of experience, providing support and consultancy to small and medium-sized companies from all over the United Kingdom. To learn more about PNTS, please visit their website. Follow David's Linkedin at @David Searles. Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us Email: jasonnew@yeastar.com Website: UC & C Huddle LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do Listen, Like, and Subscribe!  

Episode Introduction As more and more businesses are moving their communications to the cloud, we've seen the rise of UCaaS, which is a completely different business realm and requires a new mindset. So in today's episode, we will highlight some common concerns we've encountered from people who want to capitalize on the cloud opportunity but haven't made the move, like how to navigate the transition? How to sell cloud PBX? Listen now and join the discussion. During this episode we discuss: How to help end customers overcome infrastructure issues to transition to the cloud?   (05:22) Cloud PBX, Trunks, and Services? How do I convince my clients to pay three times?   (12:19) Rethink your role in this new business model (Hint: it’s not often what you think it is.)   (13:54)  Talk about MSPs: What is it? How to switch your role to an MSP?   (20:20)  From an MSP's perspective: What are the top five things they care about the most for phone systems?   (35:05)  Preview of the next episode:  A candid conversation with a senior ITSP. If you are interested, stay tuned so you don't miss out! Now Over To You! We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest? Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us! Find Us: Email: jasonnew@yeastar.com  Podcast Website：https://www.yeastar.com/ucc-huddle-podcast/ LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar Do listen, like, and subscribe!  

What will happen if 2 training professionals drink together off-work?  Jason and Ramon reconvene to discuss and brainstorm ideas related to their experiences — the Summit, current challenges, and more insightful ideas about the VoIP business and UC solutions.  So, kick back, grab a beer, and let's start a casual and free-flowing conversation! Highlights: Tech talk with relaxing daily fun stories Candidly communications, and real exchange of ideas Purely personal opinions No shit talk but some rumors…lol Key Discussion Points: Yeastar Day 2023 Summit Recap  00:01:17 The underlying logic behind the Roadmap  00:07:43 New features & future expectations (Non-official) 00:19:15 Opinions on the business strategies (Non-official) 00:48:50 A casual chat about the breakout session 00:57:48 Resources Mentioned: Recapping Highlights of the Yeastar Day 2023 Summit Yeastar Call Center Solution

    In this pilot episode, we dive into the story behind starting the "UC&C Huddle" podcast. As the "official speakers" for Yeastar, the world’s leading UC solution provider, we've always wanted to have a special platform to share our ideas and engage in insightful conversations with individuals in the VoIP business.     If you are curious about what goes on behind the scenes - the industry, products, and solutions, grab a drink (or a coffee), kick back, and join us in the after-work huddle!     The first official episode is coming out next week. So if you're interested in the show, don’t forget to like us and subscribe so you don’t miss out!     Or you can follow Yeastar to catch more info: LinkedIn @Yeastar YouTube @Yeastar Twitter @Yeastar Facebook @Yeastar Instagram @Yeastar