UC Today

UC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower.In this session, we discuss the following:The state of AI in 2024 and its intersection with UCaaS and CCaaSThe key differences between Microsoft Copilot and Zoom and Webex AIsHow CallTower can support customers in choosing the best AI solution for them

Watch on YouTube.In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The latest news from Enterprise Connect includingRingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panelMicrosoft finally decouples Office365 and Team globallyThe big industry events coming up Our panel features the following UC experts:Craig Durr, Senior Analyst, Futurum Group Jon Arnold, Principal Analyst, J Arnold & Associates Evan Kirstel, Social Media Strategist, BCStrategies Blair Pleasant, President of COMMFusion Maribel Lopez, Principal Analyst, Lopez Research Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & SullivanThanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral.In this session, we discuss the following:What exactly the PSTN switch-off entailsHow businesses can prepare for the switch-offThe benefits of VoIP for businesses

Watch on YouTube.UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk.In this session we discuss the following:The biggest challenge for partners selling UCaaS The role AI is playing in UCaaS migration What more vendors can do to help partner's UCaaS efforts To find out more visit: https://www.intermedia.co.uk/Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

UC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert.In this session, we discuss the following:Gamma's new brand campaignThe company's new relationship-focused researchGamma's new return on relationship calculator

In an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency.This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platform that synergizes Zoom's extensive product portfolio through AI integration. Mahesh shares insights on Zoom AI Companion's monumental success, now boasting over 500,000 active user accounts, showcasing its seamless operation across the entire Zoom ecosystem.Zoom's commitment to innovation is further highlighted through a detailed exploration of its powerful AI capabilities. One of the standout revelations is the enhancement of Zoom Phone with advanced features aimed at boosting user productivity and enriching the employee experience. The 'Ask AI Companion' feature is introduced as a game-changer, designed to optimize daily preparations by intelligently leveraging data from recent interactions and conversations across Zoom Workplace's products.This interview not only demonstrates Zoom's leadership in AI-driven unified communication solutions but also provides a glimpse into the future of collaborative technologies, where AI plays a pivotal role in transforming how we connect, communicate, and work in a digital-first world.

At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an initial deployment failure due to challenges with the implementation partner, this story is uplifting and packed with real-life experiences, valuable lessons learned, and essential tips for successfully migrating mission-critical communications.Moreover, it delves into creating further opportunities for business differentiation and innovation through advanced technologies like AI. This discussion is highly recommended for its insightful reflections on overcoming obstacles and harnessing technology for business advancement.

In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event.This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo's groundbreaking announcements that are set to redefine customer and business communications.Discover GoTo's latest suite of AI-powered enhancements aimed at revolutionizing contact centers. Learn about the innovative real-time sentiment detection capabilities and GoPilot, a cutting-edge assistant designed to streamline call flows and answer configuration queries with ease. Peter also sheds light on GoTo's new translation features, crafted to empower agents in multilingual interactions, ensuring no language barrier can hinder customer service excellence.The conversation shifts towards the velocity of innovation at GoTo, with Peter sharing insights into the mechanisms propelling GoTo's rapid advancements. As the discussion wraps up, focus is turned to GoTo's ambitious AI roadmap and the core objectives driving customer satisfaction and product evolution.Join us for this enlightening dialogue on how GoTo is shaping the future of enterprise communication, blending technology and customer-centricity to navigate the ever-evolving landscape of digital interaction.Whether you're a tech enthusiast, a business leader, or someone keen on the latest in AI and communication trends, this conversation offers invaluable perspectives on the nexus of technology, innovation, and strategic foresight in the realm of Unified Communications and Contact Centers.

Join Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024.In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on the critical phases of vendor evaluation, overcoming migration hurdles, and leveraging business-centric drivers to enhance user engagement and training. Delve into the transformative impact of cloud-based solutions and how Microsoft Copilot AI is paving the way for groundbreaking innovations.Moreover, Steve provides an exclusive look into the pioneering efforts of Gannett Fleming's AI Innovation team, dedicated to refining technology integration across various business sectors. This discussion is not just about technological transition; it's a testament to strategic foresight, adaptive learning, and the relentless pursuit of excellence in the digital era.

Watch on YouTube.UC Today's Kieran Devlin speaks to Wesley Budd, Strategic Partner Manager of Microsoft and MTR Vendors at Symity.In this session, we discuss the following:The state of Copilot in 2024 The key differences and benefits of Teams Premium and Copilot How Symity supports organisations in choosing the best solution for themThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

Watch on YouTube.UC Today's Kieran Devlin speaks to Tonna Tang, Country Manager at Yeastar, and Roy Stephenson, VTech and Snom Brand Manager at Trust Distribution.In this session, we discuss the following:A market overview of communications in hotels The key communications challenges facing hotels in 2024 How Yeastar's solutions support hotels' advanced communications needsThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our Twitter and LinkedIn pages.Join our new LinkedIn Community Group.

At Enterprise Connect 2024, a significant announcement by Theta Lake, detailed by their Chief Product Officer Dan Nadir in conversation with Rob Scott from UC Today, brings to light the ever-evolving landscape of compliance in enterprise communications.This discussion highlights Theta Lake's innovative approach towards integrating compliance support for whiteboards—a feature that reflects the company's commitment to securing unified communications, collaboration, and contact center environments.The introduction of compliance support for whiteboards by Theta Lake addresses a critical need in the enterprise sphere. As organizations increasingly rely on digital collaboration tools, the integration of whiteboards into these platforms poses unique challenges for compliance. The ability to monitor, archive, and analyze the content shared on digital whiteboards is crucial for meeting regulatory requirements and safeguarding sensitive information.Theta Lake’s solution exemplifies an innovative response to these challenges, emphasizing the importance of extending compliance frameworks to cover a broader spectrum of communication channels. Moreover, Dan Nadir's explanation of the new Zoom Compliance Manager, powered by Theta Lake, underscores the strategic partnership between Theta Lake and Zoom.This collaboration represents a significant advancement in digital compliance governance (DCG), a concept that Nadir elaborates on during the interview. DCG is pivotal for organizations as it encompasses the policies, procedures, and technologies employed to ensure that digital communications adhere to regulatory standards and best practices.The Zoom Compliance Manager, by leveraging Theta Lake’s technology, offers a comprehensive tool for managing compliance risks associated with video conferencing and digital communication, marking a critical step forward in the domain of enterprise communication compliance.Dan Nadir’s insights into the application of Artificial Intelligence in enterprise communications further illuminate the path towards leveraging technology for compliance and security. His emphasis on the meticulous use of AI to maintain data compliance and security sheds light on the dual role of AI as both a facilitator of productivity and a guardian of compliance.By advocating for a balanced approach that leverages AI's capabilities while ensuring data integrity and compliance, Nadir provides valuable guidance for enterprises navigating the complexities of modern communication technologies.Theta Lake’s latest product announcements and the insights shared by Dan Nadir at Enterprise Connect 2024 offer a glimpse into the future of enterprise communications, where compliance and productivity go hand in hand. The company’s focus on extending compliance support to new channels, like whiteboards, and the development of tools like the Zoom Compliance Manager, reflect a broader industry trend towards more secure, compliant, and efficient communication platforms.As enterprises grapple with the escalating demands of compliance in a digital age, Theta Lake’s innovations present a compelling blueprint for integrating compliance into the fabric of digital collaboration and communication.

Rob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration.Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparalleled collaboration experiences. Discover how Avaya is integrating Zoom's AI-powered collaboration platform, Zoom Workplace, into its comprehensive Communication and Collaboration Suite. This bold move is designed to help enterprises around the globe reimagine teamwork and innovate without disruption. Learn about Avaya's strategy to align its Unified Communication portfolio with this vision, ensuring customers can enjoy exceptional employee experiences regardless of whether they're operating on-prem, in private cloud, or public cloud environments.Moreover, Alan Masarek sheds light on the enhanced Avaya Experience Platform™, revealing how it aligns with the company's "Innovation Without Disruption" strategy to propel customer and employee experiences, thereby driving business growth. This interview is a must-watch for industry professionals seeking to understand how these technological advancements will redefine the landscape of enterprise communication and collaboration.Don't miss out on the insights from this pivotal conversation that not only highlights the synergy between Avaya and Zoom but also illustrates how these leaders are paving the way for a future where collaboration knows no bounds.

Join Rob Scott from UC Today as he interviews Aruna Ravichandran, the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, at Enterprise Connect 2024.They discuss the following:The challenges and opportunities of hybrid workThe importance of collaboration spaces and meeting roomsHow technology can help transform workplaces and workstylesAruna also introduces Cisco's new products, the Cisco Board Pro G2 and Webex AI Assistant, and shares insights on AI strategy and its impact on customer experiences. Don't miss this informative and engaging conversation!

UC Today's Tom Wright hosts Severine Hierso from RingCentral.In this session, we discuss the following:How virtual events have evolvedBest practices for virtual eventsRingCentral's evolving platform

UC Today's Tom Wright hosts Michael McCloskey, CEO at Bright Pattern.In this session, we discuss the following:How regional service providers can compete with global playersThe opportunities for service providers to combine UC and CC technologyBright Pattern's innovative roadmap for 2024

UC Today's Kieran Devlin speaks to Gaurav Anand, Vice President, Global Alliance and Business Head, Hyperscalers Segment at Tata Communications.In this session, we discuss the following:Why interoperability is a significant 2024 trendThe importance of carefully selecting your partnersHow Tata Communications' GlobalRapide platform supports partners - and benefits customers

In this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO of Nuwave, about the current challenges UC partner organizations face in multi-UC Microsoft Teams environments and how to reduce complexity and power-up time to go live.Discussion points include the following:Insight into Nuwave's innovative strategies to streamline number management, migration tools, and unified management platformsExploration of how Nuwave is enabling UC partners to consolidate infrastructure, thus reducing total cost of ownership (TCO) and enhancing revenue generationDiscussion on the opportunities for partners to improve service management efficiency and scale up in the marketHighlighting the significance of these developments in 2024 for UC partners working with Microsoft Teams amongst other UC platforms, revealing the 'hockey stick' moments for UC consolidation and revenue growth

Join Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024.Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe.What's on the Agenda?Discover everything you need to know about the Cavell Summit, the leading event tailored specifically for Service Providers & Telco's.Market Insights: Dive into the current state of the market, exploring the pivotal role of AI, customer experience and contact center as a service (CX/CCaaS), and more on the integration of Microsoft Teams/Operator Connect.Challenges & Opportunities: Unpack the significant challenges facing enterprises today and the opportunities for service providers, including international expansion, market consolidation, and the intricacies of mergers and acquisitions.Special Session Highlight: Don't miss the crucial session on "What Comms Providers are Getting Wrong with Marketing," shedding light on common pitfalls and strategies for success.Get Involved: Secure your ticket at Cavell Summit Live and be part of the conversation shaping the future of telecommunications.If you're keen on staying ahead in the UC/CX service provider sector, this is an event you cannot afford to miss. We hope to see you at the Cavell Summit 2024!Join our new LinkedIn Community Group.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.The panellists discuss a variety of hot topics in the UCaaS space, including:The AI features launched by Cisco at Cisco Live EuropeRingCentral's latest earnings and their approach to growthZoom, Microsoft & Webex create Apple Vision Pro appsDeutsche Bank's latest hybrid working policy changeOur panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchCraig Durr, Senior Analyst, Futurum GroupMaribel Lopez, Principal Analyst, Lopez ResearchElka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan