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Yasir Sheikh, Global Service Transformation Leader at Honeywell Technologies and 2026 Stand Out 50 leader, joins Sarah Nicastro to explore how AI is changing service delivery - from predictive to prescriptive maintenance, why change management is the part of transformation most organizations get wrong, and the analogy for getting transformation right that Sarah says she won't forget.

When a CEO tells Ashley Gross they need an AI win, her first question is always: why does the win need to come from AI? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Ashley, founder and CEO of The Alliance and author of The AI Workweek, to explore what actually makes AI pay off in the day-to-day work of an organisation. Ashley rebuilt her 80-hour work week down to 15 hours before ChatGPT existed, has since helped Fortune 500 companies figure out what AI is genuinely worth doing, and now describes herself as a business therapist between IT and business teams. The conversation covers AI fatigue among frontline workers, why AI is putting more pressure on senior leaders than entry-level staff, and whether Dario Amodei's call to slow AI development is a valid concern or smart timing.

Berend Booms, Associate Editor of Future of Assets, takes over the mic to share his key takeaways from Future of Field Service Live London. Session by session, he covers what stood out, what surprised him, and what he will carry with him. And in a nod to Rob Stevenson's keynote on music and energy, he picks a song to go with every part of the day.

Sarah Nicastro is just back from the Service Council Symposium in Chicago. In this solo episode she shares her five personal takeaways — from why the employee experience conversation is finally going deeper than the talking point, to "digital rocks not digital popcorn," to the empathy insight from EchoStar's Melissa Perkle Bailey that she says she'll come back to time and time again.

Dr. Aymen Gatri, Professor of Cybersecurity and AI Defense in Berlin and Director of PMO Products at Konecranes, joins Sarah Nicastro to add a layer of pragmatic necessity to the AI buzz — covering the hidden risks of AI in service, why governance and accountability are being overlooked, and how to balance a strong AI offense with a strong AI defense.