Uncle Marv's IT Business Podcast

Damon West, the keynote speaker at ASCII Edge in Boston, joins Uncle Marv to discuss his extraordinary life story. West begins by praising ASCII Edge for their exceptional client relationships and event organization. West recounts his past as a Division 1 starting quarterback at the University of North Texas, whose career was cut short by injury. This led to substance abuse issues, which escalated when he was introduced to methamphetamine while working as a stockbroker in Dallas. His addiction spiraled out of control, resulting in a life of crime and eventually a life sentence for organized crime. The turning point in West's life came in Dallas County Jail, where he met a seasoned convict named Muhammad. Muhammad shared the powerful analogy of the coffee bean, encouraging West to be like a coffee bean that changes its environment rather than being changed by it. This philosophy transformed West's outlook and behavior in prison. West describes how he became a positive influence in prison, helping others and maintaining a hopeful attitude. His transformation was so significant that after seven years, the parole board interviewed him and ultimately released him. West now lives on parole until 2073 but has become a sought-after motivational speaker and author. The interview touches on West's efforts to find Muhammad after his release, only to discover he had passed away. In honor of Muhammad's impact, West established a scholarship in his name for students from Muhammad's old neighborhood. West concludes by mentioning his books, including "The Coffee Bean: A Simple Lesson to Create Positive Change" and his autobiography "The Change Agent." Buy the Books!The Coffee Bean: A Simple Lesson to Create Positive Change: https://amzn.to/4djhdxrThe Change Agent: https://amzn.to/3WfXk3sKey Takeaways: Adversity can be an opportunity for personal growth and transformationThe power of positive thinking and hope in overcoming challengesThe importance of being a "coffee bean" - changing your environment rather than letting it change youThe impact of servant leadership and believing in othersThe value of education and giving back to the community === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv kicks off the episode by acknowledging the sponsor, SuperOps, and dives into the major news of the CrowdStrike incident. A faulty sensor configuration update from CrowdStrike led to widespread computer outages affecting about 8.5 million Windows machines globally. Marv explains how he managed client concerns and highlights the critical need for robust disaster recovery strategies and business continuity planning. He underscores the importance of having a comprehensive crisis response plan and testing it regularly to ensure effectiveness. Marv also praises the IT community for their rapid response and effective communication during the incident, noting the collaborative efforts across various platforms and peer groups. Marv shares his personal weekend ordeal with a new HP system that repeatedly blue-screened at a client's site but worked fine in his office. After troubleshooting, he discovered a faulty NVIDIA T1000 add-in card was the culprit. He also recounts the sudden resignation of a staff member, CJ, and the ensuing challenges due to the lack of communication from the client. The episode wraps up with Marv discussing his upcoming trip to ASCII Edge and encouraging listeners to use his Amazon affiliate link to support the podcast.Key TakeawaysCrowdStrike Incident: A faulty sensor configuration update caused widespread outages, emphasizing the need for robust disaster recovery and business continuity plans.Rapid Response and Communication: Effective communication and collaboration within the IT community were crucial in managing the incident.Personal Troubleshooting: Marv's experience with a faulty NVIDIA T1000 card highlights the challenges of diagnosing hardware issues.Staff Resignation: The importance of clear communication between clients and service providers was underscored by a sudden staff resignation.LinksASCII Edge 2024: https://events.ascii.com/CrowdStrike Lessons: https://tinyurl.com/9esmm7ysCrowdStrike Community Support: https://tinyurl.com/mhypna7t === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Boost MSP Efficiency with Strategy OverviewWebsite: https://www.strategyoverview.com/In this episode, Uncle Marv sits down with Alex Markov to delve into Strategy Overview, a software platform tailored for MSPs to optimize their strategic planning and client management. Alex explains how the platform's powerful and flexible template engine allows MSPs to standardize their processes and save significant time. The user-friendly interface and comprehensive client portal are highlighted as key features that set Strategy Overview apart from other tools. The discussion also covers the platform's development history. Initially created as a spreadsheet to manage Alex's own MSP operations, it evolved into a multi-tenant product over seven years. This journey involved overcoming various challenges and continuously refining the tool based on user feedback. Alex and Marv explore the platform's extensive features, including QBRs, asset management, Office 365 licensing, and a ticketing system integrated with ConnectWise. They also discuss the future of Strategy Overview, particularly the integration of AI to automate tasks and further reduce the workload for MSPs. The episode concludes with insights into the MSP industry, the advantages of different business models, and the importance of maintaining a balance between growth and personalized customer service.Key TakeawaysUnique Template Engine: Strategy Overview's template engine allows MSPs to create customized reports and standardize processes efficiently.User-Friendly Interface: The platform is designed with a clean and intuitive UI, enhancing user experience.Comprehensive Client Portal: Clients can access their strategy, health scores, budgets, and tickets through a white-labeled portal.Development Journey: The platform evolved from a spreadsheet to a sophisticated tool over seven years, driven by real-world MSP needs.Future AI Integration: Plans to integrate AI aim to automate QBR prep and ticket handling, saving significant time for MSPs.Industry Insights: Discussion on the benefits of different MSP business models and the trend towards boutique service providers. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Revolutionizing SaaS Security with OvereWebsite: https://www.overe.io/In this episode, Uncle Marv welcomes Paul Barnes, co-founder and CEO of Overe, to discuss their SaaS security platform and its role in the IT Nation Pitch It Accelerator program. Overe focuses on providing automated security analysis and continuous monitoring for SaaS applications, addressing the increasing number of cloud security incidents. Key Highlights: Introduction to Overe: Paul explains that Overe was created to address the growing need for SaaS and cloud application security. The company offers two main products: Novia Assess, a free tool for visibility and risk assessment, and Overe Protect, a comprehensive service for policy enforcement and adversarial activity response.Focus on Microsoft 365: Overe initially targets Microsoft 365 due to its widespread use among MSPs and their clients. The company plans to expand to other popular SaaS applications like Google Workspace.M365 Benchmark Audit: Overe's free assessment tool goes beyond Microsoft's security score by providing a customized score based on the client's licenses, company attributes, and security policies. It also includes dark web monitoring and MFA status checks.Licensing and Security: Paul discusses the challenges MSPs face in upgrading clients from basic to premium security licenses. Overe's tools help MSPs demonstrate the need for higher security levels without necessarily pushing for the expensive E5 license.Automated Responses: Overe's platform includes automated policy enforcement and response to adversarial activities. The system continuously monitors for policy drifts and automatically re-enforces security settings if they are altered.Framework Alignment: Overe's policies align with frameworks like NIST and CMMC, providing MSPs with benchmarking against industry standards.Unique Selling Points: Overe differentiates itself with a user-friendly setup, comprehensive threat intelligence, and integration with endpoint data to reduce false positives and provide high-confidence alerts.Market Strategy: While Overe is focused on MSPs, the platform is also accessible to mid-market and enterprise clients. The company is expanding its presence in the U.S., recognizing the significant market potential.Future Plans: Overe aims to enhance its product offerings, expand its monitoring capabilities, and strengthen its U.S. sales and distribution channels. The company is committed to supporting MSPs and attending industry events like IT Nation.Key TakeawaysOvere offers innovative SaaS security solutions with automated analysis and continuous monitoring.The platform initially focuses on Microsoft 365 but plans to expand to other SaaS applications.Overe's tools help MSPs assess and improve client security without pushing for unnecessary high-cost licenses.Automated policy enforcement and response features ensure continuous protection against security threats.Overe's policies align with industry frameworks like NIST and CMMC, providing valuable benchmarking.The company is expanding its presence in the U.S. and aims to support MSPs through easy-to-use tools and strategic partnerships. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv welcomes Tim Coach to discuss strategic spending in IT businesses. Tim emphasizes the importance of aligning spending with business goals and market demands. He advises against arbitrary budget cuts, instead recommending a focus on ROI and strategic investments. Tim highlights the significance of investing in both technology and talent. He suggests prioritizing spending on areas that directly impact customer satisfaction and business growth. Tim also discusses the need for flexibility in budgeting, allowing for adjustments as market conditions change. The conversation covers the challenges of balancing short-term needs with long-term investments. Tim recommends a mix of both, ensuring immediate operational needs are met while also planning for future growth. He stresses the importance of continuous learning and adaptation in the fast-paced IT industry. Tim shares strategies for maximizing ROI, including careful vendor selection, negotiation tactics, and leveraging partnerships. He also discusses the value of investing in employee training and development to enhance productivity and retention. The episode concludes with Tim's advice on creating a culture of strategic spending within organizations. He emphasizes the need for clear communication, alignment across departments, and regular review of spending strategies to ensure they remain effective and relevant. Key Takeaways: Align spending with business goals and market demandsFocus on ROI rather than arbitrary budget cutsInvest in both technology and talentPrioritize spending that impacts customer satisfaction and growthMaintain flexibility in budgeting to adapt to market changesBalance short-term needs with long-term investmentsMaximize ROI through careful vendor selection and partnershipsInvest in employee training and developmentCreate a culture of strategic spending within the organizationRegularly review and adjust spending strategiesLinks: Florida Man Wrestles Alligator in Fire Station: https://youtu.be/OW9OhDvdMjA === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

In this episode of the IT Business Podcast, host Uncle Marv interviews William Hibbard, owner of TorqueNet LLC. The two discuss Bill's journey from Air Force cyber operations officer to running his own Managed Service Provider (MSP) business. Hibbard shares insights on transitioning from a hobby to a full-fledged business, his approach to cybersecurity, and the challenges of being a solo tech. Bill explains how his Air Force background in information assurance prepared him for his current role, though he notes that the business aspects required separate learning. He discusses his company's evolution, including the move from Colorado to Florida, and how he maintained 80% of his customer base during the relocation. The conversation covers Bill's security stack, which includes tools like ThreatLocker and Huntress, and his perspective on balancing security with usability for clients. He also shares valuable advice for solo MSPs, emphasizing the importance of collaboration with other local IT professionals. Throughout the interview, Uncle Marv and Bill reminisce about their shared past in Satellite Beach, Florida, including their time on the track team and working at McDonald's. They discuss how their hometown has produced several IT professionals and touch on upcoming reunions. Key Takeaways: Air Force experience in cyber operations can provide a strong foundation for running an MSPTransitioning from hobby to business requires adapting pricing and service modelsCollaboration with other local MSPs can be beneficial for solo operatorsA robust security stack is crucial, but must be balanced with client usabilityContinuous learning and adapting to new technologies is essential in the IT industryWebsite: https://torquenet.net/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Stuart Holtby introduces Get In Sync as a comprehensive platform that helps businesses uncover their IT strategy. He uses the analogy of a treasure map to explain how the tool works, assisting organizations in putting together all their applications, information, projects, and processes to visualize their overarching strategy. The platform goes beyond traditional IT spend analysis, incorporating various aspects of business operations. It uses frameworks like TBM to provide a holistic view of technology-related costs and budgets. Get In Sync creates a two-way marketplace where both MSPs and their clients can actively participate in strategic planning. Stuart emphasizes that Get In Sync is designed to be a leading indicator, unlike QBRs which are lagging indicators. The tool provides real-time insights, allowing businesses to make informed decisions quickly. It features idea creation and prioritization capabilities, enabling organizations to foster innovation and vet new ideas effectively. The platform is AI-enabled, making it easy for users to access information using natural language queries. It offers view access to everyone in an organization while distributing portfolio management responsibilities across different departments. Get In Sync is positioned as a sell-through product for MSPs, allowing them to boost their VCIO margins and resell the application to clients. Stuart discusses the pricing model and mentions ongoing efforts to integrate with ConnectWise Manage, particularly for project management. Key Takeaways: Get In Sync helps businesses visualize and develop their IT strategyThe platform provides a holistic view of technology-related costs and budgetsIt offers real-time insights, unlike traditional quarterly business reviewsThe tool features idea creation and prioritization capabilitiesAI-enabled functionality allows easy access to informationGet In Sync can be resold by MSPs to boost VCIO marginsWebsite: https://getinsync.ca/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv interviews Kevin Lancaster and Matt Solomon from Channel Program about their new product, MyITspend. The guests introduce the tool as a client management solution designed to help MSPs optimize their client relationships and boost revenue. Kevin explains that MyITspend grew out of the need to solve big problems in the MSP industry and make operations more efficient. The tool started with the Navistack concept, which helps MSPs visualize their technology stack and identify gaps. MyITspend expands on this by allowing MSPs to manage their own and their clients' technology spend, contracts, and subscriptions. Matt highlights the tool's ability to uncover shadow IT and provide greater visibility into clients' technology investments. This enables MSPs to have more mature conversations during quarterly business reviews and identify new revenue opportunities.  He also demonstrates the tool's interface, showing how it helps MSPs track their own expenses, manage contracts, and visualize their clients' technology stacks. They emphasize the tool's potential for lead generation, allowing MSPs to offer it to prospects as a way to gain insight into their IT spend. Kevin and Matt discuss pricing, with internal use starting at $99 per month and customer-facing licenses at $249 per month. They stress the tool's affordability and potential ROI through improved operational efficiency and new revenue opportunities. The conversation touches on the challenges of getting clients to share their technology spend information and how MSPs can position the tool as a valuable service. The guests also hint at future developments, including integrations with PSAs and features to help MSPs manage contracts and commissions from various sources. Key Takeaways: MyITspend helps MSPs manage their own and clients' technology spendThe tool provides visibility into contracts, subscriptions, and renewal datesIt can be used for lead generation by offering it to prospectsMyITspend enables more mature conversations during quarterly business reviewsThe tool helps MSPs differentiate themselves in a crowded marketplaceIt addresses operational inefficiencies in contract and subscription managementPricing is designed to be affordable for MSPs of all sizesFuture developments include integrations with PSAs and expanded featuresWebsite: https://info.channelprogram.com/myitspend === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Dawn Sizer, CEO of Third Element Consulting, joins Uncle Marv to discuss the success of her MSP business. She attributes their success to working closely with her husband and having a strong leadership team. Dawn shares insights on adopting AI tools like Copilot, emphasizing the importance of skilled workers to effectively use these tools. The conversation covers Third Element Consulting's high client retention rate, which Dawn credits to authenticity, transparency, and building strong relationships with clients. They discuss the challenges of providing IT services to diverse industries, including government agencies and cannabis businesses, focusing on high availability and compliance. Dawn talks about her active participation in the channel community, highlighting the benefits of peer learning and vendor relationships. She also shares her company's growth plans, including hiring a salesperson and aiming for significant revenue increases. The episode concludes with a discussion on recent Florida man stories and upcoming industry events. Key Takeaways: Strong leadership team and working with a spouse can contribute to MSP successEffective use of AI tools requires skilled workersHigh client retention stems from authenticity and strong relationshipsDiverse client industries require focus on high availability and complianceActive channel participation provides valuable peer learning opportunitiesGrowth strategies include hiring dedicated sales staffLinks from the show: Date Night with The Sizers: https://www.itbusinesspodcast.com/293Florida Man Uses Alligator to Open Beer Can: https://tinyurl.com/5ak58crw  === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Joe Lohmeier, NinjaOne's new channel chief, joins the IT Business Podcast to discuss the company's recent developments and growth. NinjaOne, formerly known as NinjaRMM, has expanded its offerings to become a unified endpoint management platform serving both MSPs and internal IT departments. The conversation covers NinjaOne's rebranding, its recognition as a top RMM solution for 20 consecutive quarters, and the launch of the Ninja One Now partner program. Lohmeier highlights the company's focus on customer satisfaction, product innovation, and responsiveness as key factors in their success. NinjaOne's platform now includes features such as RMM, backup, patch management, endpoint monitoring, and mobile device management. The company has seen significant growth in both the MSP and enterprise markets, with some customers managing over 100,000 endpoints. Lohmeier discusses the challenges faced by MSPs in managing increasingly vulnerable and risky endpoints, and how NinjaOne is positioned to help address these issues. He also touches on the company's approach to AI integration, emphasizing a cautious and thoughtful implementation to ensure security and reliability. The interview concludes with insights into NinjaOne's global expansion, its record growth in 2023, and hints at upcoming announcements in the fall. Key Takeaways: NinjaOne has rebranded from NinjaRMM and expanded its offeringsThe company has been rated the #1 RMM for 20 consecutive quartersNinjaOne Now partner program launched to simplify partnershipsNinjaOne serves both MSPs and internal IT departmentsThe platform includes RMM, backup, patch management, and MDM featuresNinjaOne is seeing growth in both SMB and enterprise marketsThe company is taking a cautious approach to AI integrationNinjaOne is expanding globally with a strong presence in APAC and EMEAWebsite: https://www.ninjaone.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Sudhir Nambiar, co-founder and CEO of XAmplify, introduces their marketing automation platform tailored for MSPs and IT service providers. The platform offers solutions for channel marketing, partner relationship management, and through-channel marketing automation. XAmplify allows MSPs to conduct co-branded campaigns with multiple vendors, addressing the challenge of managing relationships with 10-15 vendors simultaneously. The platform provides a centralized location for marketing activities, deal registrations, and vendor management. Key features of XAmplify include: Co-marketing and co-selling capabilitiesIntegration with popular CRMs and PSAsWhite-label and co-branding optionsVideo hosting and landing page creationList management with built-in validationMulti-tenancy for managing multiple vendor relationshipsBidirectional sync between CRMs and marketing automation toolsSudhir emphasizes the platform's ability to protect MSPs' leads and contacts while enabling efficient collaboration with vendors. XAmplify also offers features for lead sharing, deal registration, and pipeline visibility. The platform aims to help MSPs grow their business by providing tools for revenue growth, closing deals faster, and expanding their service offerings. Sudhir shares his background as a former MSP, which influenced the development of XAmplify to address common industry challenges. Key Takeaways: XAmplify offers a centralized platform for MSPs to manage multiple vendor relationshipsThe platform provides co-marketing and co-selling capabilitiesIntegration with popular CRMs and PSAs streamlines workflowBuilt-in list validation and management protect MSPs' dataXAmplify aims to help MSPs grow revenue and close deals fasterWebsite: https://xamplify.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Wayne Creamer, founder and CEO of Symoda, returns to the IT Business Podcast to discuss the evolution of their customer-centric communication platform for managed service providers (MSPs). With 20 years of experience in the MSP space, Wayne identified communication as a recurring problem among customers, which led to the creation of Symoda. Initially a mobile-based solution, Symoda is expanding to desktop and team platforms like Slack and Teams. The platform integrates with ConnectWise and Autotask, enhancing communication and support within organizations. It offers features such as customizable push notifications, streamlined ticket management, and user onboarding processes. Wayne emphasizes the importance of effective communication in managing customer relationships. Symoda’s push notification feature allows for targeted communication with customers, helping to resolve issues quickly and improve satisfaction. The platform aims to enhance communication at all levels: end-user, MSP contact, and VIP support. The discussion also covers Symoda’s progress since last year, including the addition of a free customer option with marketing material, training, and a one-person trial. Wayne mentions plans for future integrations with other tools like Zendesk, Freshdesk, Halo, and Simot, aiming to make their solution end-user centric and adaptable to different tool changes. Artificial Intelligence (AI) development is underway at Symoda, with the goal of improving efficiency and providing personalized support options. Wayne shares insights on building customer trust, personalization, and the value of feedback in product evolution. Key Takeaways: Symoda addresses communication challenges in the MSP industryThe platform is expanding from mobile to desktop and team platformsIntegration with ConnectWise and Autotask enhances communication and supportAI development aims to improve efficiency and personalized supportEffective communication is crucial for managing customer relationshipsSymoda offers customizable push notifications and targeted communicationFuture integrations planned with various tools to increase adaptabilityWebsite: https://symoda.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv and Matt Koenig catch up after a missed meeting at IT Nation Secure. They discuss NodeWare's continuous vulnerability management solution and its recent spin-off as a separate company. Matt highlights Nodeware's compliance with various cybersecurity standards, including the recently updated CIS control version 8.1. The conversation covers Nodeware's new patch management feature, which allows users to schedule and deploy Windows updates directly from the dashboard. Matt explains the process of selecting and applying patches, emphasizing the importance of giving users notice before reboots. They discuss the challenges MSPs face in implementing vulnerability management across all clients and Nodeware's efforts to address these concerns. Matt mentions potential partnerships with third-party companies to assist MSPs in managing the initial influx of vulnerability data. The podcast touches on NodeWare's integrations with various platforms and marketplaces, as well as upcoming features like third-party patching for Windows ecosystem applications and support for Mac and Linux systems. Uncle Marv and Matt stress the importance of MSPs being proactive in cybersecurity, understanding their clients' cyber liability insurance requirements, and avoiding "willful ignorance" when it comes to security vulnerabilities. Key Takeaways: Nodeware now offers patch management directly from its dashboardContinuous vulnerability management is crucial for compliance and cybersecurityMSPs should be proactive in addressing security vulnerabilities for all clientsUnderstanding and meeting cyber liability insurance requirements is essentialUpcoming features include third-party patching and support for Mac and Linux systems === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Larry Garcia introduces Strety as a Business Operating System Software (BOSS) designed to help companies improve operational efficiency. The tool focuses on key performance indicators (KPIs), goal setting, and project management. Strety integrates with Microsoft Teams and offers features such as smart agendas, automatic reminders, and goal tracking. It can be used internally by MSPs and can also be offered to their clients as a value-added service. Garcia explains that Strety helps companies execute on data insights, filling the gap left by tools like Bright Gauge, which primarily focused on data visualization. The platform guides users through implementing operational improvements, similar to what a business coach might recommend. The interview highlights Strety's approach to onboarding, recommending that companies start with weekly meeting cadences before progressing to goal setting and long-term planning. Garcia shares an example of an MSP that improved efficiency by 5-10% after implementing Strety, potentially saving on hiring additional staff. Garcia also discusses Strety's participation in the IT Nation Pitch It program and their plans for future growth and development. Key Takeaways: Strety is a business management tool designed for operational efficiencyIt integrates with Microsoft Teams to reduce tool fatigueThe platform can be used internally by MSPs and offered to their clientsStrety focuses on KPIs, goal setting, and project managementImplementation can lead to significant efficiency improvements for businessesWebsite: https://www.strety.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Patrick Clawson introduces CheckRed Security as a comprehensive cloud security SaaS solution that covers both cybersecurity and compliance aspects. The platform uniquely addresses IaaS, PaaS, and SaaS security in a single multi-tenant environment, making it ideal for service providers. CheckRed goes beyond monitoring and risk assessment by providing guided remediation workflows and detailed reports. The platform is designed to be MSP-friendly, with features like free sign-ups and simplified charging based on employee count. Clawson highlights the platform's efficiency, mentioning that it can scan a 1,000-user environment in just 10 minutes and a 70,000-user environment in about an hour and 15 minutes. This speed allows MSPs to create new revenue-generating opportunities quickly. The platform is API-based and doesn't require agents. It integrates with existing cyber platforms like SOAR, XDR, and SEM. CheckRed provides a multi-tenant view for MSPs, allowing them to see security scores for all clients at once, based on the NIST ERM score. CheckRed covers about 60 major SaaS apps, including less commonly monitored platforms like Monday.com. The platform also includes an SDK for onboarding and managing lesser-known apps at a local level.Key Takeaways: CheckRed offers a comprehensive cloud security solution for IaaS, PaaS, and SaaSThe platform is designed specifically for MSPs and service providersRapid scanning and reporting capabilities save time and create new revenue opportunitiesMulti-tenant design allows easy management of multiple clientsCovers a wide range of SaaS apps, including less common onesWebsite: https://checkred.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv interviews Zach Kromkowski from Senteon, a cybersecurity company participating in the IT Nation Pitch It Accelerator program. Senteon provides automated system hardening and compliance solutions for workstations, servers, and browsers based on CIS standards. Zach explains that Senteon's platform automates the implementation of over 1,200 security settings recommended by CIS. The company has rewritten about 550 GPOs from a security perspective and hosts weekly educational webinars with CIS and subject matter experts to discuss these settings. Senteon's approach differs from traditional methods like Intune or Group Policy by not only pushing changes but also verifying their effectiveness. The platform includes a learning mode to tailor risk assessments and create a roadmap for improving security posture over time. The interview covers Senteon's pricing model, which is $1 per endpoint per month with a 250-endpoint minimum. Zach emphasizes the tool's MSP-friendly features, including multi-tenancy support and the ability to deploy settings across multiple clients. Key features of Senteon include real-time monitoring, analysis, and alerting, as well as the ability to track changes made by users and revert them if necessary. The platform also offers an "undo button" to quickly revert all changes made by Senteon. Zach highlights Senteon's unique approach to security configuration management, making changes directly via the Win32 API rather than relying on Microsoft tools. The platform works with both cloud and on-premises environments and can help identify misconfigured settings and potential security issues. Key Takeaways: Senteon automates system hardening based on CIS standardsThe platform covers 1,200+ security settings for workstations, servers, and browsersSenteon offers real-time monitoring, analysis, and alertingPricing is $1 per endpoint per month with a 250-endpoint minimumThe platform includes a learning mode and multi-tenancy support for MSPsSenteon can identify misconfigured settings and potential security issuesThe "undo button" allows quick reversion of all changes made by SenteonWebsite: www.senteon.com === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Robert J. Scott, co-founder of Monjur, returns to the IT Business Podcast to discuss their contracts-as-a-service platform for IT managed service providers. Scott highlights the benefits of participating in the IT Nation Pitch It Accelerator program, including valuable connections and exposure that have accelerated Monjur's growth. Monjur offers a cloud-based legal service with industry-leading templates customized for each MSP and dynamically updated. The platform integrates with quoting tools and sales processes, streamlining the contracting process. Scott explains the difference between their Essentials and Standard plans, with the Essentials plan designed for smaller MSPs with revenue under $1.5 million. The interview covers how Monjur stays current with various state and international laws using AI-powered legal research tools in partnership with Lexis Nexus. Scott also discusses the affordability of their services, with plans starting at $149 per month for smaller MSPs. The conversation explores the types of templates available, including master service agreements, statements of work, and specialized attachments for managed compliance and AI services. Scott emphasizes the importance of their Schedule of Third-Party Services, which acts as a waiver protecting MSPs from liability related to third-party vendors. The podcast also discusses the relationship between Monjur's services and E&O insurance, highlighting how their platform provides additional protections not covered by insurance. Scott explains how Monjur can assist MSPs in incident response and claims defense, depending on their insurance carrier and policy.Key Takeaways: Monjur offers cloud-based, dynamically updated legal services for MSPsThe platform integrates with quoting tools to streamline the contracting processPricing starts at $149/month for smaller MSPs with revenue under $1.5 millionMonjur uses AI-powered legal research tools to stay current with laws and regulationsThe Schedule of Third-Party Services provides crucial liability protection for MSPsMonjur's services complement E&O insurance by offering additional protections === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv sits down with Michelle Accardi, CEO of LionGard, to explore the latest advancements in MSP technology and the exciting developments at LionGard. The conversation kicks off with a discussion about Liongard’s role in enhancing MSP operations through comprehensive attack surface management. Michelle explains how Liongard’s platform automates IT asset inventory, monitors configuration changes, and provides a cyber risk dashboard tied to cyber insurance controls.Michelle introduces Leo, Liongard’s generative AI support agent, designed to assist partners with support needs, ticket updates, and generating new reports. This AI tool aims to increase partner satisfaction by providing immediate answers and facilitating efficient problem resolution.The episode also highlights the upcoming RoarCon event, Liongard’s inaugural user conference, set to take place in Frisco, Texas. Michelle shares her excitement about the event, which will feature keynote speaker Eric O'Neill, a cybersecurity expert and former FBI operative. Additionally, Michelle discusses her initiative, MSP Mavens, a networking group for women executives in the MSP industry, aimed at fostering peer support and professional growth.Throughout the interview, Michelle emphasizes the importance of growth for both LionGard and its MSP partners. She discusses strategies for MSPs to monetize their tech stacks and improve efficiency, ultimately driving profitability. The episode concludes with a light-hearted segment where Michelle shares a personal story about her daughter's recent adventure in Florida.Key TakeawaysLiongard’s Platform: Automates IT asset inventory, monitors configuration changes, and provides a cyber risk dashboard.Leo AI Support Agent: Assists with support needs, ticket updates, and report generation, enhancing partner satisfaction.RoarCon Event: Liongard’s inaugural user conference featuring cybersecurity expert Eric O'Neill.MSP Mavens: A networking group for women executives in the MSP industry, promoting peer support and professional growth.Growth Strategies: Emphasis on monetizing tech stacks and improving efficiency to drive profitability for MSPs.Website: https://www.liongard.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv recaps his recent attendance at multiple tech conferences, focusing on IT Nation Secure and PAX 8 Beyond. He highlights key announcements from these events, including ConnectWise's Security 360 product and PAX 8's new Marketplace. The podcast explores the world of conference swag, with Uncle Marv reviewing various items across categories such as tech gadgets, writing utensils, socks, and shirts. He emphasizes the importance of thoughtful, quality swag that attendees will actually use and appreciate. In a special segment, Uncle Marv interviews Cynthia Schreiner from CyberQP about their popular hot sauce swag. Cynthia explains the thought process behind choosing hot sauce as their signature item, highlighting its ability to start conversations and leave a lasting impression. The episode also touches on the increasing number of tech conferences and the challenges of attending multiple events in a short period. Uncle Marv expresses his intention to scale back on conference attendance in the future.Key Takeaways: ConnectWise released Security 360, a new product for MSPs to aggregate security dataPAX 8 unveiled their new Marketplace with features like storefronts and Opportunity ExplorerQuality and thoughtfulness in swag items are crucial for leaving a lasting impressionUnique swag items, like CyberQP's hot sauce, can become a company's signature at eventsThe tech conference landscape is becoming increasingly crowdedWebsite: https://cyberqp.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024

Uncle Marv welcomes Darrin Swan with Todyl to discuss the company's comprehensive cybersecurity platform designed for SMBs and MSPs. Darrein explains that Todyl was founded to address the growing cybersecurity challenges faced by smaller businesses that lack the resources of larger enterprises. Todyl's platform integrates various security tools into a single, user-friendly solution, including next-gen firewalls, intrusion detection and prevention systems, and secure remote access capabilities. This approach simplifies cybersecurity management for SMBs and allows MSPs to offer robust security services to their clients more efficiently. Darrin highlights the importance of a layered security approach, emphasizing that traditional antivirus solutions are no longer sufficient in today's threat landscape. He explains how Todyl's platform provides comprehensive protection against a wide range of cyber threats, including ransomware, phishing, and advanced persistent threats. The conversation touches on the challenges of securing remote work environments, a concern that has become increasingly relevant in recent years. Todyl's solution includes secure remote access features that enable businesses to protect their networks and data regardless of where employees are working. Darrin also discusses Todyl's partnership model with MSPs, explaining how the platform enables these providers to offer enterprise-grade security solutions to their SMB clients without the need for extensive in-house expertise or resources. This model helps bridge the cybersecurity gap for smaller businesses while creating new revenue opportunities for MSPs. The interview concludes with Darren sharing his insights on the future of cybersecurity, predicting a continued increase in threats and the growing importance of AI and machine learning in detecting and mitigating these risks. Key Takeaways: Todyl offers a comprehensive cybersecurity platform tailored for SMBs and MSPs.The platform integrates multiple security tools into a single, user-friendly solution.A layered security approach is crucial in today's threat landscape.Secure remote access is a key feature for protecting distributed work environments.Todyl's partnership model enables MSPs to offer enterprise-grade security to SMBs.AI and machine learning are expected to play an increasing role in future cybersecurity solutions.Website: https://www.todyl.com/ === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024