Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.
Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
Many of us have been in the situation where we're working for someone we don't have a lot of respect for. This can be frustrating, but here are 4 tips, plus 2 bonus hacks that you can use today to move things in a positive direction.
Your team evaluates whether or not to follow you based on 4 lenses. These 4 lenses align with 5 attributes that Gallup identifies in exceptional managers.
Have you ever wondered why some products are so hard to use? This story might explain that very reason—plus a powerful tip to fix the problem.
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.
As leaders, we need to remember that digital communication is cold and impersonal by default. These 3 tips will help warm and humanize.
User research is valuable time spent, and here are 4 things to consider that will help you get the most out of user interviews.
Whether you're giving or getting a design critique, this mindset and method will help you get more value out of the critique process.
Have you ever wondered what the difference is between being an in-house designer vs working at an agency? I've worked at both, and here are 4 difference worth considering when choosing between the two.
It is easy to get focused on maximizing performance and efficiency when it comes to our design work. Although those are important considerations it can be just as easy to lose sight of the human component of design. Here are 3 considerations to keep in mind as you balance these concerns.
Empathy is having a moment right now, but have you ever thought that it might be holding you back? Here are 2 aspects of empathy worth considering and 1 powerful way to activate it.
What does it take to foster a design friendly culture? What characteristics support a design way of thinking within your team? Here I share 3 requirements for a thriving design friendly culture.