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Author: Kane Simms

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Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design and development. We share the deep details of how they do what they do, so that you can do what you do, better.
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This episode is a bonus episode looking at this week's discussions on LinkedIn. We complain about discoverability and retention, but who's actually doing anything about it? Are you putting the budget required behind getting your apps used and are you utilising the tools available to you to retain users? More importantly, are you creating the right thing for the right person in the first place?Join the discussion next week
Is discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it the duty of the brand or developer creating them? We discuss this, as well as discoverability challenges within voice applications with Voiceflow co-founder, Braden Ream.LinksSave 10% on the Conversational Academy online conversation design courseTry out VoiceFlowFollow Braden Ream on TwitterJoin the VoiceFlow Facebook community
Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was created, and why the device was called 'Echo'.Jeff also explains the details behind the three core parts of speech recognition: lexicons, acoustic modelling and language modelling, how the Doppler became the Echo and about his company Cobalt Speech.Linkswww.cobaltspeech.cominfo@cobaltspeech.comhttp://www.cobaltspeech.com/coblog
Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.LinksGartner AI hype cycle, July 2019UK Smart speaker adoption stats from Voicebot.aiChinese smart speaker adoption, CanalysCode computer love UK smart speaker usage Survey, October 2019
Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.Win a ticket to All About Voice 2019All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using #aav19 and tell us your best voice experience of 2019.In this episodeJosh Wigmore, Head of Product at What 3 Words joins us to share the challenges of addresses in voice, how What 3 Words are helping, how you can use What 3 Words in your voice apps and what the big tech providers need to do to allow accurate address communication.LinksVisit What 3 WordsWhat 3 Words for developerTry the What 3 Words Alexa skillFollow What 3 Words on TwitterConnect with Josh on LinkedIn
Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first industry blossoms as well as see how other industries evolved their own kind of language.For the full write up and all of the reference points and links, visit the show notes page: https://vux.world/voice-to-actionTo leave a comment or send us your questions to be answered on the podcast, visit https://vux.world/ask
Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.Presented by BotmockBotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for freeBecome an expert conversation designer with the...The Conversational Academy is THE course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today.VUX World listeners will save $100 when you enrol at conversationalacademy.com.In this episodeThis week, Dustin and Kane catch up with Cannes Lions Gold-Winning Creative Lead, Claire Medcalf and discuss how she went from copywriter to conversational designer.We chat about the similarities and differences between the two, Claire's learnings in designing conversations, where the role will go in future and how you can become a conversation designer.As adoption of voice user interfaces become more prevalent, so too will the role of Conversational Designer. This episode will give you a glimpse into the life of a conversational designer and help you establish your own path to doing the same.LinksVisit the Rehab websiteFollow Claire on TwitterConnect with Claire on LinkedIn
It's our job

It's our job

2019-09-1100:16:32

Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself?Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else?What if, the key to unlocking the VUI is psychological? What if it's about changing our habitual usage of our phone? And, if so, is that the job of the big tech companies? Or are we all partly responsible?
Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.Winners will be announced on next week's show!In this episodeWe dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.We discuss the differences between customer care and customer support and the future of the two in a voice-first world.LinksMindsay websiteMindsay on LinkedINMindsay on TwitterEmail Guillaume
Mike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase.Presented by BotmockIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for freeIn this episodeIt would be easy to read the headlines and think that voice is all about smart speakers. It'd be easy to think that it's all about 'big tech', and the big two in particular: Amazon and Google.However, voice is an interface and, as we've spoken about many times on the podcast, we'll see voice increasingly appear on every surface.Helping to bring voice into other mediums is Mike Page and his company, Phebi. It allows eCommerce websites to add vCommerce capabilities and is pushing forward the charge to bring voice interfaces to the web.In this episode, we discuss how you can add voice capability to your website, user adoption, client and business awareness, the voicified web and much, much more.LinksVisit getphebi.comConnect with Mike on LinkedInFollow Phebi on LinkedInEmail Mike
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