VUX World

Dmitry is the CEO of MindStudio, an AI automation platform that's raised $36m in funding to bring AI automation into the hands of businesses. With a background at Google and ServiceNow, Dmitry has a wealth of experience in building product teams that delivery immense value. He joins me today to share how MindStudio is enabling AI transformation across the board.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​Visit - https://www.mindstudio.ai/ Hosted on Acast. See acast.com/privacy for more information.

Join us as Stephan Schuessler dives into the exciting world of AI in the enterprise. In this discussion, we explore how to effectively launch AI initiatives within organizations, navigating the challenges that often arise. Whether you're just starting your AI journey or looking to optimize existing projects, this conversation will provide actionable strategies for driving AI adoption and long-term success in the enterprise.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Jeremy Kahn has reported extensively on #technology and business covering #AI for the last years, first at Bloomberg and currently at #Fortune with excellent contacts across the field. Mastering AI: A Survival Guide to Our Superpowered Future, by Kahn, is a timely exploration of the transformative impact of #ChatGPT and the rapid advancements in artificial intelligence. We chat about AI's potential to disrupt industries, reshape society, and challenge our understanding of human intelligence. As AI becomes an integral part of our world, Kahn's expertise offers a crucial perspective on navigating both its benefits and risks.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Martyn Redstone is a long-standing member of the conversational AI community and is the Founder of Bot-Jobs.com, the go-to jobs board for AI. Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the #recruitment space and some examples of use cases and value being explored in the sector. Bot JobsThis episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights. We cover Lufthansa’s journey and where it all began, right through to how it's operating at scale today. You’ll learn how Lufthansa is utilising generative AI and the specific use cases it’s working well for, with some of the numbers to back it up. You hear about Nick’s Golden Triangle for conversational AI use case selection and how missing any one of those crucial ingredients leaves you destined to fail. You’ll also learn Nick’s 5-step process that ensures customer experience excellence and the crucial role AI plays in that (and it’s not what you think). Finally, you’ll learn how to operate an AI service that spans multiple brands and languages.Lufthansa is Europe’s biggest airline from a revenue generation perspective, second biggest in terms of numbers of passengers carried, and 4th in the world in terms of revenue. It houses Lufthansa, SWISS, Discover, Eurowings, Austrian, Brussels airlines and has over 60,000 staff. Getting an AI programme off the ground in an organisation of this size requires a skill and a solid approach. We’ll cover all of that and more in this episode of VUX World.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq  ​ Hosted on Acast. See acast.com/privacy for more information.

In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importance they have, and why they’re in such high demand globally. Featuring exclusive insights from leading experts at Intel, this podcast is your gateway to understanding the silicon that’s shaping our future.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq  ​ Hosted on Acast. See acast.com/privacy for more information.

WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018. Brain took over as CEO in January 2024 and is leading the charge to scale WellSaid to new heights. Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed.Check out WellSaidBe sure to read about 'A tech firm stole our voices - then cloned and sold them'WellSaid Labs Creates NPR’s First AI Podcast EpisodeGo back and listen to - Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher Hosted on Acast. See acast.com/privacy for more information.

In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers. Ilana, a freelance conversation designer with extensive experience in AR, VR, and healthcare, and Peter, a senior conversation design advocate at Voiceflow, share insights on improving bot interactions, overcoming organisational challenges, and leveraging large language models (LLMs).Key topics include how to navigate archaic systems when designing seamless user experiences, managing sentiment analysis in conversation design, and balancing the demands of impulsive sales teams with technical developers. They also discuss the impact of context switching for designers managing multiple brands and the challenges of fine-tuning LLMs for scalable AI solutions.This episode is a must-listen for anyone in the conversational AI industry, offering practical advice on how to combine technical and creative expertise to build better, more human-like interactions. Whether you're refining chatbots or introducing generative AI, you'll find valuable strategies to implement right away.00:00.0 Intro04:58.5 Creating beautiful interactions with archaic solutions11:05.2 Learn sentiment analysis and do emotionally sensitive conversation design17:19.6 Educating user to speak so the NLU understands21:17.1 Using LLMs for intent recognition22:54.1 Meaningful success metrics27:49.1 Advocating for a holistic view between competing stakeholders32:38.2 Balancing Gen AI obsession with its abilities37:30.0 How to build a chatbot that matches ChatGPT39:19.6 Preparation before building40:47.1 Think about frameworks where conversations will happen41:56.6 Finetuning LLMs44:33.6 Making people see value of CAI and experts46:17.6 Is chatgpt a good way to show what CAI can do?47:47.1 CXD for SaaS services with LLM solutions51:52.1 How to advocate for your role54:19.6 Context switching multiple brands in a services organisation as a manager58:24.6 How to go beyond information provided by client when training an assistant Hosted on Acast. See acast.com/privacy for more information.

Martin Musiol is the founder of Generativeai.net, an online learning platforms that teaches data scientists and others about generative AI. Martin joins me to chat about his experience and the value of generative AI for businesses. Hosted on Acast. See acast.com/privacy for more information.

Today I'm joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic. Vlad has been instrumental in Google's AI efforts from a product management perspective and joins us to share more on the AI tools and capabilities Google offers enterprises, as well as some practical advice for implementing successfully based on years of experience in the field. Hosted on Acast. See acast.com/privacy for more information.

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies. Cooper joins us to share his perspectives on how generative AI is and has impacted the voice UI landscape. Cooper will share insights into what's changed, what's stayed the same and advice on how to design voice AI agents that work properly! Hosted on Acast. See acast.com/privacy for more information.

Falene McKenna is arguably the most charismatic member of the conversation design community. With a wealth of experience in conversation design particularly as it pertains to robots!Falene join me to share lessons learned in designing conversations for robots and specifically about the uncanny valley: what it is, why it matters and whether we can or should cross it.Visit Falenes LinkedIn Check out Lingua Robotica Hosted on Acast. See acast.com/privacy for more information.

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits teeth**. Learn the 4 missing pieces of your AI strategy and why you’re struggling to fill them.Myself and Richard share so many similar perspectives on how to do AI right in the enterprise. This will be a bone shattering journey of cognitive dissonance if you’re not open to change. Be open. Dive in.1 Hosted on Acast. See acast.com/privacy for more information.

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.Eugene Neale, Director of Business IT and CX Engineering, and Tom Smith, Telecommunications Operations Manager at loveholidays, the UK's fastest growing and largest online travel agent, share use cases, lessons learned and best practices from years spent designing and building Sandy with Google DialogFlow.Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find.Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Ricardo Herreros Symons is the VP Corporate Development and Strategy at AI speech to text company, Speechmatics. Hosted on Acast. See acast.com/privacy for more information.

OpenAI GPT4o: What's new and what's the impact on CX? Today I'm joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX. Hosted on Acast. See acast.com/privacy for more information.

From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation.Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.In this episode00:00 Introduction and UNPARSED conference - Find out more at https://unparsedconf.com4:32 Welcom Eric Griffing7:25 Best practice for measuring LLM agents12:10 Differences tracking ML and LLM bots14:00 Goal completion19:00 What's missing22:00 How to set up tracking on chatbots24:50 Tracking LLM chatbots30:37 Air Canada's chatbot issues33:38 LLM guardrails37:00 Using data to inform your AI strategy41:00 Effort over satisfaction44:30 Tracking customer effort in chatbots48:40 Market demand for AI analytics55:40 Wrap upSubscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.Learn more from Dashbot:https://www.dashbot.io/blog/360-bot-frameworkhttps://www.dashbot.io/blog/inside-the-black-box-analyzing-your-llm-bothttps://www.dashbot.io/blog/navigating-the-shift-from-intent-based-to-language-model-chatbotsUnparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here Hosted on Acast. See acast.com/privacy for more information.

Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather.Ofer joins us to share his lessons learned from years of deploying AI in the enterprise, as well as the use cases, value and technicalities of this new breed of AI technology: voice filtering and accent softening.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.