Matthew Wood, Director of Operations at Infusion Specialists in Idaho, shares how a non-traditional background in finance, marketing, and tech helped him launch and grow an outpatient infusion center—fast. From opening in months (not years) to making referrals “five-minutes easy,” Matt walks through the systems, staffing, and patient-experience choices that drive momentum. What you’ll learn: How to stand up an infusion center quickly without cutting corners Practical ways to make referrals frictionless (beyond fax) Social media and short-form video that actually build trust Common payor/distributor pitfalls (and how to get ahead of them) Why documenting every visit like an E&M improves clinical and business outcomes A primer on medically integrated dispensing and when to consider it The value of peer masterminds for operators in year one and beyond
In this episode, we talk with Brenda Matthews, Director of Infusion Strategy at Cencora. Brenda shares her journey into the infusion industry, insights from her deep background in patient safety, and her work helping infusion centers optimize operations with analytics, inventory management, and enterprise strategy. You’ll also hear about the exciting partnership between Cencora and WeInfuse—and Brenda’s top advice for infusion providers looking to strengthen their safety practices.
We’re diving into the world of home infusion and specialty pharmacy with Kaila Raimondo, Head of US Markets for AlayaCare. AlayaCare is transforming how care is delivered outside the traditional four walls of a clinic or hospital, and Kaila brings a unique perspective—not just as an industry leader, but also as a former infusion patient. We talk about everything from solving complex logistical challenges with software, to improving the patient experience, to why nurses are the true face of your brand.
In this episode, we talk with Layne Martin, SVP/GM Specialty at Morris & Dickson. Layne shares his journey into specialty pharmaceuticals and insights into smarter purchasing for sustainability of infusion centers.
In this episode, we talk with Bruce Gehring (Senior Vice President, Business Development) and Anne Orrick (Chief Operating Officer) of Allegiance Group. Bruce and Anne share how to improve the patient revenue cycle. They partner with infusion centers to recover more cash quickly and reduce the resources needed for collecting patient payments.
In this episode, we talk with Trey Holterman, Co-Founder and CEO of Tennr. Trey shares how their automation platform maps endless complexities throughout the patient journey helping infusion centers process patients instantly and get reimbursed for the work they do.
In this episode, we talk with Ben Neuberg, Chief Executive Officer of Thrivewell Infusion. Ben shares how his mother’s own journey inspired his family to create an infusion center for her. This personal experience impacted the culture at Thrivewell Infusion to always put patients first. Combine this with Thrivewell's approach to referring specialists - taking on the administrative burden and building confidence - and it's a recipe to grow.
Welcome to Episode 67 of the WeInfuse podcast! In this enlightening episode, we sit down with Marie Groves, MS, RD, CNSC, LD and Angie Walston, RD, LD, CNSC, Co-Founders of Salt and Lyte Nutrition Solutions. They delve into their journey from clinical dietitians to entrepreneurs, offering invaluable insights on developing successful home parenteral and enteral nutrition programs that ensure excellent patient outcomes and thriving operations. Marie and Angie believe that no matter the size of a company, every patient deserves access to the same level of nutrition care. In this episode, they share their passion for nutrition, the importance of a united team approach, and their innovative strategies for optimizing revenue cycles and sustaining growth in home infusion companies. They also discuss their exciting collaboration with WeInfuse to revolutionize the management of patients needing nutrition support through cutting-edge technology. Tune in to discover how to balance exceptional patient care with efficient operations, and learn practical tips on enhancing your nutrition support services for long-term success. Don't miss this episode filled with expert advice and inspiring stories that can transform your practice!
In this episode, we talk with Luba Sobolevsky PharmD, Founder, President and CEO of Immunoglobulin National Society. Luba shares how and why IgNS was created, the amazing accomplishments they’ve made in only 12 years, and exciting news about the creation of a Center of Excellence designation. You'll hear a common theme through this episode. When there was a need in the industry, IgNS sought to fill it – with standards, with education, with scholarships, with whatever patients and caregivers needed.
In this episode, we talk with David Evans. David is the CEO of Texas Neurology, a premier neurological services practice, and the Founder & CEO of NeuroNet, a group purchasing organization (GPO) committed to supporting independent neurology practices. David shares a wealth of information regarding both the neurology and infusion space with an overarching theme of us all doing better when we work together. He covers topics including networking and collaborating across the industry; inventory management best practices; staying focused on patients; having rigorous processes; cross-training and contingencies for staffing; adapting as treatments evolve; and understanding the economics of infusion therapy.
In this episode, we talk with Joe Baffone, Co-Founder and CEO of Annexus Health. Joe talks about the strategic partnership between Annexus Health and WeInfuse where they’ve integrated technology to streamline the patient financial assistance enrollment process. With the integration, patients can start their intended therapy without delay and stay on it for as long as clinically appropriate. In addition to the clear benefit for patients, the integration reduces the financial and administrative burden on the infusion provider team, so they can focus on what they love - delivering quality care to patients.
In this episode, we talk with Dr. Julie Cothren, Sr. Director, Clinical Services of McKesson. Julie discusses McKesson and WeInfuse’s new integration which streamlines medication ordering for their mutual clients. And, Julie shares incredible pearls of wisdom around small improvements having large impacts and avoiding burnout. Her passion for patients and providers is inspiring. And the use of technology to ultimately improve healthcare for both is exciting!
In this episode, we talk with Jennifer and Richard Hunt, Founders of InfuseCare in Amarillo, Texas. Jennifer serves as the Office Manager and Richard as the CEO. In this episode, Jennifer and Richard will walk you through how they’ve created a center where they literally infuse care at every touchpoint.
In this episode, we talk with Cannon Loughry, Chief Operating Officer of TwelveStone Health Partners. Cannon shares how a culture of constant learning and adapting creates a sustainable business that will be around for many years to care for patients.
In this episode, we talk with Senior Vice President of Talis Healthcare Andrew Volk, PharmD, MBA, FACHE, about maintaining a local-feel while growing an infusion business. Andrew shares operational strategies to help infusion centers never lose focus of patients and to support the teams delivering care.
In this episode, we talk with Edie Gigot, RN, MSN, MBA, Accreditation Program Director of the National Infusion Center Association or NICA. Edie shares great information about operational excellence, process improvement, and how accreditation can help infusion centers.
In this episode, we talk with Syam Palakurthy, Co-Founder and Chief Executive Officer of SamaCare. Syam shares great insight for streamlining the prior authorization process to be sure patients don’t fall through the cracks. And, he encourages us to lean into process improvement to make a positive impact to patients during a vulnerable time in their life.
In this episode, we talk with Kristin Williams, Executive Vice President and Chief Health Officer of Hy-Vee, Inc and President of Amber Specialty Pharmacy. Kristin shares all kinds of great information about the specialty medication supply chain and the logistics of white-bagging from specialty pharmacies. Her pearls of wisdom on culture, leadership, and patient experience are inspiring.
In this episode, we talk with Alicia Barron, LGSW. Alicia is a social worker with a rich background in healthcare, non-profits, advocacy, and even podcasting about Inflammatory Bowel Disease. She’s currently the Executive Director for Infusion Access Foundation and we are so excited to have her on the show. She shares great information about advocacy for our patients (on topics like step therapy), health equity, how we can empower patients, and how we can use the #ShareYourChair campaign to make our infusion centers more approachable and patient friendly. Learn more about Infusion Access Foundation at https://www.infusionaccessfoundation.org/.
In this episode, we talk with Kaitey Morgan and Monica Parsons of National Infusion Center Association. If you’ve been listening to our show for long, you’ve heard Kaitey in a past episode. Kaitey is the Chief Clinical Officer and Monica is Director of Clinical Education. They really do an amazing job of keeping patients at the forefront and remembering they are the “why” behind process and procedure.