What's Next! with Tiffani Bova

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it.   THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you're trying to turn great ideas into action and scale creativity across teams, this episode will challenge how you think about transformation.   TODAY'S MAIN MESSAGE…change is inevitable but how you lead it determines whether your organization thrives or stalls. Phil shares how he helped one of the most traditional companies in the world reinvent itself from the inside out. In this conversation, Phil explains how to build a culture that listens instead of dictates, why mandates fail, and how "every day is a prototype" when you're leading transformation.   KEY TAKEAWAYS: Transformation succeeds when it's treated like a product, not a mandate. Sustainable change starts with small, willing teams that create momentum. Design thinking isn't about becoming a designer, it's about empathy and experimentation. Culture drives outcomes more than any single tool or technology. Every day and every idea is a prototype for what's next.   WHAT I LOVE MOST…Phil's reminder that meaningful change doesn't come from top-down directives. It comes from people who are empowered to experiment, collaborate, and learn.    Running Time: 28:23   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Phil Online: LinkedIn Website   Phil's Book: Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School.     THIS EPISODE IS PERFECT FOR…managers, leaders, CEOs, entrepreneurs, and anyone recruiting and/or managing young professionals!   TODAY'S MAIN MESSAGE…for the first time in history, there are five generations of workers in the workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won't have happy customers. Adam helps us navigate this most critical frontier, focusing on Gen Y.   WHAT I LOVE MOST…hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!   Running time: 33:38    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Adam Online: LinkedIn X  Adam's Website   Adam's Book: Next Generation Leadership

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie's videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for Introverts, which comes out in October 2025. We're diving into how you can build influence quietly, confidently, on your own terms.   THIS EPISODE IS PERFECT FOR…anyone looking to grow their influence or build a personal brand, especially if you identify as an introvert or ambivert.   TODAY'S MAIN MESSAGE…you don't have to be the loudest voice in the room to have influence. Goldie Chan built a thriving community and career by showing that consistency, curiosity, and authenticity can be more powerful than volume. In this conversation, she shares how introverts can thrive in spaces that often reward extroversion.   KEY TAKEAWAYS: The real secret to personal branding isn't noise, it's consistency and credibility. Influence doesn't require extroversion, but it does require self-awareness and clarity. Strategic silence can be a leader's superpower in meetings and creative discussions. Confidence often starts with physical presence. Goldie shares some practical tips.   WHAT I LOVE MOST…Goldie's reminder that credibility doesn't come from being everywhere. It comes from being yourself consistently. Her story demonstrates that authenticity and quiet confidence can be just as powerful as a bold approach.   Running Time: 27:53   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Goldie Online: LinkedIn Website   Goldie's Book:  Personal Branding for Introverts

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out called How to Be Bold.   THIS EPISODE IS PERFECT FOR…anyone who wants to live and lead with more courage, even in the presence of fear.    TODAY'S MAIN MESSAGE…have you ever wondered why some people seem naturally fearless while others freeze up in the face of uncertainty? Believe it or not, courage isn't something you're born with. It's something anybody can learn. In this episode, Ranjay draws on research and stories from his new book to share practical ways anyone can build support systems that strengthen courage and reframe fear as a signal for growth, not retreat.   KEY TAKEAWAYS: Fear comes from uncertainty and a loss of control, which is a very normal, human feeling. You can "act your way into knowing" by taking small, deliberate steps forward. Support networks (moral, emotional, and informational) help you move through fear. The key to courage is purpose. It gives fear direction and meaning.   WHAT I LOVE MOST…Ranjay's reminder that courage is a decision and not a personality trait. You don't have to wait to "feel ready" before taking action. The act of moving forward, even one small step at a time, is what builds boldness.   Running Time: 29:41   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Ranjay Online: LinkedIn Website   Ranjay's Book: How to Be Bold

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forward, a weekly inspirational newsletter read by over 200,000 professionals in 60+ countries. And he has a new book out called The Compass Within.   THIS EPISODE IS PERFECT FOR…leaders, founders, and professionals who want to align their decisions with their core values and lead with greater clarity and authenticity.   TODAY'S MAIN MESSAGE…in fast-moving and uncertain times, it's easy to get pulled in different directions. Robert Glazer believes the antidote is grounding yourself in your values. Your "compass within" not only guides your personal and professional choices but also determines how you lead, build trust, and shape culture. By knowing what truly drives you, you'll make better decisions, connect more deeply with others, and avoid environments that drain your energy.   KEY TAKEAWAYS… Your values act as a blueprint for better decisions at work and in life. Leaders unconsciously lead from their values—knowing them makes you more effective. High-performing teams thrive when individuals share and honor their core values. Self-awareness is the foundation for authentic leadership and sustainable growth.   WHAT I LOVE MOST…Robert's reminder that many of us only realize our values when they're crossed—what he calls the "electric fence test." By identifying them earlier, we can make intentional choices that help us thrive instead of simply reacting when something feels wrong.   Running Time: 24:25   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Robert Online: LinkedIn Website   Robert's Book: The Compass Within: A Little Story About the Values That Guide Us   The Six Core Values Questions

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books. He was named one of "Ten Outstanding Trailblazers of 2010" by Good Business International, and one of the "Top 100 Thought Leaders in Trustworthy Business Behavior" by Trust Across America for 2010 and 2011. He is on the Board of Directors at The Container Store and a trustee of Conscious Capitalism Inc.    THIS EPISODE IS PERFECT FOR…people searching for their personal purpose in the work they do each day.   TODAY'S MAIN MESSAGE…in this episode, Raj uncovers the unmet need for conscious capitalism in contemporary business. We discuss ethics in business and marketing, purpose, value, and true happiness. This is not something mutually exclusive from business and capitalism, but the way Raj explains it, something that is vitally a part of the business ecosystem and indispensable to building a worthwhile and successful brand.   WHAT I LOVE MOST…Raj's journey from marketing to uncovering a true passion that seeks to make business more conscientious, impactful and valuable to society.   Running time: 30:08   Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Raj Online: LinkedIn Website   Raj's Books: The Healing Organization Conscious Capitalism Field Guide Firms of Endearment Everybody Matters  

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a global movement for humane leadership. In his latest book, The Power of Employee Wellbeing, he advances this vision even further.    THIS EPISODE IS PERFECT FOR…leaders, managers, and executives who want to unlock better performance by focusing on employee well-being.    TODAY'S MAIN MESSAGE…too many organizations still approach leadership as a numbers game, chasing productivity with surveys, perks, or technology. Mark Crowley challenges that thinking, showing why true performance stems from how people feel at work. When leaders prioritize well-being—through connection, trust, and emotional awareness—they create teams that are not only more engaged but also more productive.    KEY TAKEAWAYS: Traditional engagement surveys are outdated. Pulse surveys give faster, more actionable insights. Managers must create space for genuine human connection, especially in hybrid or remote teams. Accountability matters, and leaders who ignore feedback are unlikely to receive it again.    WHAT I LOVE MOST…Mark reframes leadership around a simple but overlooked truth: people's feelings fuel their performance. I love his reminder that when leaders invest in genuine care and connection, they unlock a new depth of commitment and energy.   Running Time: 26:27   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Mark Online: LinkedIn Website   Mark's Book:  The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Vanessa Druscat. Vanessa is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. As an internationally recognized leadership and team performance expert, she advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies. She has a new book out called The Emotionally Intelligent Team.   THIS EPISODE IS PERFECT FOR…anybody who wants to unlock stronger collaboration, cohesion, and performance in their organizations by building emotionally intelligent teams.   TODAY'S MAIN MESSAGE…teams don't thrive just because the right people are in the room. They thrive when leaders create the conditions for connection, trust, and continuous improvement. In this conversation, Vanessa Druskat shares what decades of research reveal about emotionally intelligent teams and discusses how to transform a group of individuals into a high-performing, collaborative team.    KEY TAKEAWAYS… Teams perform better when leaders address core emotional needs like belonging and recognition. High-performing teams take time to really know one another, beyond just titles and roles. Every voice matters and innovation often comes from unexpected perspectives. Leaders don't need to have all the answers but they do need to ask the right questions and listen.   WHAT I LOVE MOST…Vanessa's reminder that emotionally intelligent teams aren't just "nicer" to work in, they're more effective. Taking time to build connection and belonging is a performance multiplier.   Running Time: 30:57   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Vanessa Online: LinkedIn Website   Vanessa's Book: The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world's leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael's books have been translated into 25 languages and have sold more than one million copies.      THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.   TODAY'S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.   WHAT I LOVE MOST… Michael's motto of maintaining the curiosity of a child with the focus of a grown-up.   Running Time: 30:57   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Michael Online: LinkedIn Michael's Website Healing Leader Website

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I shared with Adam Zeitsiff a while back. Adam is the President  & CEO of Gold's Gym - one of the world's most recognizable and iconic brands. Gold's Gym serves over 3 million people daily with more than 700 locations across 23 different countries on 6 continents. Having previously served as the company's CIO and SVP of Brand Innovation from 2016-2018, Adam was enticed back to lead the evolution and global resurgence of Gold's Gym in early 2019. Adam spearheads brand innovation offerings, including AMP by Gold's Gym, the company's digital fitness app, as well as a variety of new and innovative fitness concepts.   THIS EPISODE IS PERFECT FOR…anyone looking to build engagement, innovate with purpose, or simply loves Gold's Gym.   TODAY'S MAIN MESSAGE…it's all about innovating and looking forward while still staying true to your mission and your identity. Gold's Gym seeks to extend its brand and keep users and clients engaged. But, how do you keep clients and users engaged? Adam breaks it down and discusses choice, personalization, and community.   WHAT I LOVE MOST…it's so exciting to talk to someone who is the keeper of such an iconic brand. This chat is all about helping you get strong both personally and professionally!   Running Time: 29:49   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Adam Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm excited to welcome Meredith Schmidt, who recently joined me on my LinkedIn Live show and is my first ever Salesforce guest. She is the EVP and GM of Revenue Cloud. She's responsible for creating products to manage the product-to-cash lifecycle and end-to-end revenue management.    THIS EPISODE IS PERFECT FOR…business leaders and anyone trying to align customer experience with financial results.   TODAY'S MAIN MESSAGE…running a business today means balancing growth with customer trust. Meredith Schmidt shares how her career leading revenue operations at Salesforce shaped her belief that finance isn't just about numbers, it's about enabling great customer experiences. From simplifying processes to removing friction, she explains why financial leaders have to think like customer champions if they want to drive sustainable success.   KEY TAKEAWAYS: Simplifying processes creates trust and unlocks growth. Strong revenue operations require alignment across sales, finance, and customer success. The best leaders make complexity feel simple for employees and for customers.   WHAT I LOVE MOST… Meredith's perspective that finance can be a driver of customer loyalty, not just a back-office function. By putting the customer at the center of revenue decisions, she shows how leaders can fuel both trust and growth.   Running Time: 26:03   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Meredith Online: LinkedIn

Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I shared with Ron Tite a while back. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world's most respected brands. He is Founder and CEO of Church+State, an agency that unifies content and advertising for global brands and media companies. He has written for television, a children's book, a hit play and an award-winning comedy book. He was the Executive Producer & Host of the award-winning comedy show, Monkey Toast and now hosts the podcast The Coup.     THIS EPISODE IS PERFECT FOR…brands looking for unique ways to build trust and talk about your purpose in an authentic and focused way.    TODAY'S MAIN MESSAGE…Ron gives us his insightful and humorous take on building brands. He talks about using humor and creativity to deliver insight, investing your time and creative energy in the "original." Every brand and organization should have a belief that goes beyond product; a belief that provides purpose. Once you have that, you must do something actionable that reinforces that purpose, and if that purpose is truly sincere and essential to your brand, it will be worth talking about....So, talk about it!    WHAT I LOVE MOST…Ron talks about seizing the attention of customers and employees by staying curious, staying passionate, and building that authentic trust with a twist of humor.   Running Time: 30:57   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Ron Online: LinkedIn YouTube   Ron's Books:  Everyone's An Artist (or At Least They Should Be) Think. Do. Say.

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Dr. Klaus Kleinfeld, who is the only leader to have successfully served as CEO of two Fortune 500 giants on different continents: Alcoa in the US and Siemens in Germany. With a nearly forty-year career spanning multiple industries, from established businesses to tech startups, he has advised US presidents and global leaders across Europe, Asia, and the Middle East. As the founder of K2 Elevation, he invests in North American and European tech and biotech firms. And he also has a book out called Leading to Thrive.    THIS EPISODE IS PERFECT FOR…anyone who wants to become a more effective leader, whether you're running a global enterprise, leading a small team, or gearing up to start your own business.   TODAY'S MAIN MESSAGE…it's easy to think leadership is about having all the answers but Klaus Kleinfeld would say say it's really about curiosity, connection, and energy management. Drawing on decades of experience, Klaus shares actionable insights for leading with clarity and intent in any business environment.   KEY TAKEAWAYS… Klaus encourages leaders to see fear as "false expectations appearing real" and dissect it before it holds you back. Getting frontline insights directly from customers can help to avoid losing critical information in translation. The goal should be to build high-performance teams where the whole is greater than the sum of its parts.   WHAT I LOVE MOST…Klaus's reminder that great leadership isn't about titles or politics, it's about investing your energy where it matters most, staying connected to the people you serve, and never losing sight of your purpose.   Running Time: 27:25   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Klaus Online: Website LinkedIn   Klaus' Book: Leading to Thrive: Mastering Strategies for Sustainable Success in Business and Life

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by John Maxwell, someone who truly needs no introduction in the world of leadership. For over five decades, John has been teaching, writing, and inspiring leaders around the world. From his 5 Levels of Leadership to his 100+ books translated into 50 languages, he has shaped how millions think about what it means to lead well. But what I most admire about John, outside of the fact that he's a great guy, is that he doesn't just talk about leadership, he lives it. Whether working with Fortune 500 CEOs, young entrepreneurs or communities in need, he believes leadership is about one thing: adding value to others.   THIS EPISODE IS PERFECT FOR…anyone who wants to be more intentional in their growth as a leader. Whether you're a CEO, founder, people manager, or just stepping into leadership, this episode is a must-listen.   TODAY'S MAIN MESSAGE…being put into a leadership position doesn't always mean you've been prepared to lead. In this candid conversation, John explains why too many leaders are handed bigger roles without the support or mentoring they need to succeed and how to change that. We discuss what makes leadership truly effective, the importance of intentional growth, and how to build a stronger leadership bench within your organization. If you're thinking about how to make sure your leadership legacy includes more than just your own success, John's wisdom will stick with you.   KEY TAKEAWAYS… Great leaders invest in their people, not just themselves. Consistency is the secret to long-term success and it compounds over time. Don't waste energy trying to fix your weaknesses. Instead, double down on your strengths. If you don't have a mentor, create one through books, podcasts, or intentional practice.   WHAT I LOVE MOST…John's reminder that leadership isn't about "me first" but about adding value to others. It's not your journey alone.    Running Time: 30:13    Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find John Online: Website LinkedIn Instagram  

Welcome to the What's Next! Podcast with Tiffani Bova.  This week, I have one of my dear friends joining us. Tasha Eurich is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world's top three most influential coaches, the Changemaker of the Decade, and one of the top 30 Emerging Management Thinkers by Thinkers50. Her latest book, Shatterproof, combines cutting-edge research with a powerful personal narrative to offer a transformative roadmap for navigating uncertainty and building true mental toughness. THIS EPISODE IS PERFECT FOR…leaders, professionals, and high achievers who are pushing themselves to keep going in a chaotic world and wondering why it's not working anymore. TODAY'S MAIN MESSAGE…we've been taught to push harder when things get tough, but what if that's not the solution? In this conversation, Tasha returns to the podcast to discuss why traditional resilience practices may no longer be sufficient. Drawing on new research from her book Shatterproof, she introduces a powerful roadmap for navigating constant chaos without burning out. If you've ever hit your "resilience ceiling" or felt stuck in hustle culture with nothing to show for it, this conversation will help you reframe how to thrive without self-gaslighting or grinding yourself into the ground. KEY TAKEAWAYS… Why "grit gaslighting" is holding many high performers back What the "resilience ceiling" is and how to know when you've hit it The difference between pushing through and truly becoming shatterproof Three core human needs that must be met in order to thrive WHAT I LOVE MOST…Tasha's insight that "resilient people push through while ignoring their needs, but shatterproof people harness their challenges to meet them." That reframing is a game-changer. Running Time: 29:16 Subscribe on iTunes  Find Tiffani Online: LinkedIn Facebook X   Find Tasha Online: LinkedIn Instagram YouTube Tasha's Book:  Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn't Enough) Resilience Quiz: https://resilience-quiz.com/

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I'm eager to revisit a conversation with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference series. She also has a special series on MSNBC called Revolution on the impact of technology on work, society, and more. Kara is a contributing opinion writer for the New York Times and the author of "aol.com: How Steve Case Beat Bill Gates, Nailed the Netheads and Made Millions in the War for the Web."     THIS EPISODE IS PERFECT FOR…anyone who wants to hear a no-holds-barred conversation about the state of Silicon Valley, what the next generation of Unicorns might look like and what VCs want, what they need, and what they should be paying attention to.    TODAY'S MAIN MESSAGE…Kara discusses the role of AI and automation moving forward and the onus that will be placed on employees to reskill. In this new job market, creativity and problem-solving will be more important than ever before. Kara rounds out this episode with what trust looks like in the new tech economy, the role of regulators moving forward, and the importance of ethical thinking in new technologies in an industry that is facing a crisis of privacy.   WHAT I LOVE MOST…Kara is out having the tough conversations, fighting the good fight every day and staying engaged and aware as technology evolves in our society.   Running Time: 27:38   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Kara Online: Facebook Instagram X    Kara's Podcast:  Recode Decode

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to have two guests with me this week. The first is Adam Brotman. He is the co-founder and co-CEO of the strategic consultancy Forum3. He was the inaugural Chief Digital Officer at Starbucks, where he played a pivotal role in launching the company's renowned mobile payment and loyalty platform. His leadership extended to strategic roles at J. Crew, MOD Pizza and Ruby Tuesday, showcasing his expertise in digital transformation and consumer engagement. We're also joined by Andy Sack, who is the co-founder and co-CEO of Forum3. He brings more than 20 years of entrepreneurial and investment experience in high tech and finance to this role. As the founder and managing partner of Keen Capital, he focused on blockchain ventures. In addition, he is a former advisor to Microsoft CEO Satya Nadella. Andy's successful track record includes leading tech stars in Seattle and selling multiple technology companies to giants such as Microsoft and the New York Times Digital.    THIS EPISODE IS PERFECT FOR… anyone trying to figure out how AI will impact their work and business.   TODAY'S MAIN MESSAGE…the pace of AI advancement is exponential, as most of us have seen firsthand. AI isn't just about driving efficiency or cutting costs but about reimagining how businesses operate, how decisions are made, and how leadership itself evolves. In this conversation, Adam and Andy share how the rise of agentic AI will impact every layer of a business and why ignoring it isn't an option.   KEY TAKEAWAYS… Being "AI-first" means rethinking decision-making, not just speeding it up. The best AI playbooks involve experimentation, not perfection. The most effective leaders of this day and age will learn to manage both people and AI.   WHAT I LOVE MOST… I love the reminder that this shift isn't just about technology, it's about leadership. Being future-ready means embracing experimentation, staying curious, and helping your teams navigate change with clarity and responsibility.   Running Time: 32:11   Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Andy Online: LinkedIn    Find Adam Online: LinkedIn    Adam and Andy's Podcast AI First with Adam and Andy   Adam and Andy's Book: AI First: The Playbook for a Future-Proof Business and Brand

Welcome to the What's Next! Podcast with Tiffani Bova.    I'm super excited to welcome Matt Dixon to the show. He is a Founding Partner at DCM Insights, a global training and advisory firm, and a leading expert in business development and client experience. He's a frequent contributor to HBR and an author of bestselling books, including The Effortless Experience, The Jolt Effect, and his most famous, The Challenger Sale which was a #1 Amazon and Wall Street Journal bestseller. We crossed paths in the CEB Gartner days and I'm just thrilled to have him back here today to talk about a new book he co-authored, The Activator Advantage.    THIS EPISODE IS PERFECT FOR…leaders, consultants, and business developers looking to stand out in a more competitive market.   TODAY'S MAIN MESSAGE…strong client relationships and quality work used to be enough to maintain loyalty, but not anymore. As buying behaviors shift and competition increases, leaders need a new approach. Matt shares what sets today's top rainmakers apart: they're not just experts, they're activators—people who proactively offer insights, open doors, and create value long before the deal is signed.    KEY TAKEAWAYS… Great work alone no longer guarantees client loyalty. Activators are winning by being proactive connectors, not passive experts. Trusted advisors often box out colleagues and limit firm-wide growth. Internal collaboration makes client relationships more resilient.   WHAT I LOVE MOST…Matt's insight that rainmakers of the past relied on reputation but today's leaders build trust by sharing value before the sale even starts.   Running Time: 28:00    Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Matt Online: LinkedIn   Matt's Book: The Activator Advantage: What Today's Rainmakers Do Differently  

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, we hear from Steve Lucas. Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.    THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.   TODAY'S MAIN MESSAGE…it's easy to get swept up in the hype around AI, but what does transformation actually look like in practice? Steve explores the dramatic shift AI is bringing to enterprise software, from the rise of AI agents to the decline of traditional user interfaces. He shares how businesses can prepare for an agentic future where success will depend on collaboration between humans and AI.   KEY TAKEAWAYS: Human resistance to change is often about trust and not capability AI won't replace humans but augment them (if we allow it) Leaders should focus less on tools and more on the business outcomes they unlock   WHAT I LOVE MOST…Steve's reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don't trust it or the companies using it, it won't deliver value.   Running Time: 28:44    Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Steve Online: LinkedIn   Steve's Book: Digital Impact: The Human Element of AI-Driven Transformation  

Welcome to the What's Next! podcast with Tiffani Bova.     This week, I'm reflecting on a conversation I had with Diane Hamilton. Diane is a nationally syndicated radio host, award-winning speaker, author, and educator. She is the MBA Program Chair at the Forbes School of Business and has a Ph.D. in Business Management. She is the creator of the Curiosity Code Index and the author of 4 books.    THIS EPISODE IS PERFECT FOR…if you have the desire to increase your desire to learn and become more curious in both your personal and professional lives, this episode is for you.    TODAY'S MAIN MESSAGE…how do we measure the "soft stuff?" How do we encourage, reward, and quantify the benefits of curiosity? Why is it that innovators throughout history–Einstein, Edison, Jobs–point to their curiosity as their most important contribution? Are you getting curious yet? In today's episode, Dr. Diane Hamilton helps us answer these questions and explains why it is so vital that we stoke the flames of our own curiosity. She also shares with us her groundbreaking research and what exactly the F.A.T.E. of curiosity can tell us.    WHAT I LOVE MOST…I was fascinated by this whole concept of curiosity and how we can become more curious as leaders, as contributors, and as innovators. The soft stuff is so important to our success, not only as a company but for the people we lead and manage as well.    Running time: 33:30     Subscribe on iTunes   Find Tiffani Online: LinkedIn Facebook X   Find Dr. Hamilton Online: LinkedIn    Dr. Hamilton's Book:  Cracking the Curiosity Code