Claim OwnershipWhat the Heck Is Happening in HR?
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© krexconsulting and USF Corporate Training and Professional Education
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Welcome to What the Heck Is Happening in HR? This podcast is a partnership between krexconsulting and USF Office of Corporate Training and Professional Education (CTPE). We will be having guests on frequently. Each episode will focus on one tidbit. Feel free to send your ideas to kelley@krexconsulting.com
More information about USF CTPE programs are available at www.usf.edu/corporate-training and for krexconsulting at www.krexconsulting.com.
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More information about USF CTPE programs are available at www.usf.edu/corporate-training and for krexconsulting at www.krexconsulting.com.
Follow us on LinkedIn!
212 Episodes
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Ever notice how a simple “thank you” can change your day? In this heartfelt episode, we reflect on the impact of gratitude—sharing personal stories, moments of giving, and the ripple effect kindness has in our workplaces and communities. Discover how recognizing others, supporting your team, and giving back can transform HR and leadership. Whether you’re an HR professional, leader, or employee, you’ll leave inspired to bring more gratitude into your daily work. Tune in and join our community of appreciation!Learn more about CTPEPodcast Disclaimer#HR #Leadership #WorkplaceCulture #Gratitude #EmployeeExperience #TeamBuilding #CommunityImpact #Recognition #Thankfulness #HRPodcast #PeopleFirst #PositiveWorkplaces
Ever felt blindsided by workplace changes? You’re not alone. In this episode, we reflect on how HR and leaders often miss the mark by “springing” change on employees instead of preparing them thoughtfully. Discover why understanding your team’s journey, communicating in bite-sized pieces, and celebrating progress are key to successful change management. HR professionals, leaders, and employees will walk away with practical insights on building trust and resilience through change. Tune in and join the conversation—let’s grow together!Learn more about CTPEPodcast Disclaimer#HR #Leadership #ChangeManagement #WorkplaceCulture #EmployeeExperience #Communication #OrganizationalChange #Resilience #HRPodcast #PeopleFirst #TeamSuccess #GrowthMindset
Ever wondered why some organizations keep their best people while others struggle? In this episode, we explore how retention truly begins at recruitment—starting with your employment brand. Discover why defining and living your values matters, how candidate experiences shape engagement, and what leaders can do to deliver on their promises. HR professionals, leaders, and employees alike will walk away with practical insights to build workplaces where people want to stay. Tune in and join the conversation on creating meaningful work cultures!Learn more about CTPEPodcast Disclaimer#HR #Leadership #WorkplaceCulture #Retention #Recruitment #EmploymentBrand #EmployeeExperience #ValuesDriven #TalentManagement #OrganizationalCulture #PeopleFirst #HRPodcast
Ever wondered how artificial intelligence is quietly transforming HR? In this episode, Bill Carter shares real-world stories and practical advice on using AI to streamline HR tasks, boost engagement, and avoid common pitfalls. From applicant tracking to rewriting emails, Bill reflects on the promise and challenges of AI—especially around data privacy and compliance. HR professionals and leaders will walk away with actionable insights and a fresh perspective on preparing for the future of work. Tune in and join the conversation!Learn more about CTPEPodcast Disclaimer#HR #Leadership #WorkplaceCulture #ArtificialIntelligence #FutureOfWork #HRTech #EmployeeEngagement #DataPrivacy #AIinHR #HRInnovation #PeopleStrategy #TechTrends
Ever notice how something as simple as a chipped mug can tell a bigger story? In this episode of What the Heck Is Happening in HR?, Kelley walks us through how everyday objects become metaphors for our career journeys — the rough edges, the transitions, the lessons. If you’ve ever questioned whether your “path” is too messy or your growth too uneven, this one’s for you. Join us as we embrace imperfection, learn from where we’ve been, and see how those cracks often hold the richest reflections. Cozy up, lean in, let’s reflect together.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #CareerReflection #GrowthJourney #WorkplaceStories #Leadership #AuthenticLeadership #IdeaOfImperfect #EmployeeExperience #Gratitude #ProfessionalGrowth #WorkplaceCulture
In this episode of What the Heck is Happening in HR?,Kelley responds to a question many job seekers face: ShouldI work for a small business or a large company? Using real-life insights and strategic reflection, she explores the pros and cons of each path. From personal connection and flexibility in small businesses to structure and career pathways in larger organizations, Kelley walks through what to consider—like values alignment, benefits, growth potential, stability, and even employer reputation. She encourages listeners to go beyond salary and title, identify their top 12 career priorities, and use that clarity to evaluate each opportunity. Whether you’re starting your career, making a switch, or advising others, this episode offers a smart, balanced guide to choosing the environment that supports your goals.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR#HRPodcast #CareerAdvice #JobSearchTips #SmallBusinessVsBigCompany #WorkplaceCulture #CareerPlanning #JobDecisionMaking #HRInsights #ProfessionalGrowth #EmployerChoice
In this episode of What the Heck is Happening in HR?, Kelley dives into the ever-shifting world of independent contractor classification—and why it matters now more than ever. With the political pendulum swinging once again, employers may find themselves facing new flexibility in how they engage workers… but also new risks if they don’t tread carefully.Kelley breaks down key resources like Fact Sheet #13, opinion letter FLSA 2019-6, and how to interpret them under the current rules. She also explores what to watch for—like control factors, use of company resources, and the distinction between employees and contractors doing similar work.If your business uses freelancers, consultants, or gig workers, this episode is essential listening. The rules may be loosening, but the scrutiny isn’t going away.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #IndependentContractors #HRCompliance #FLSA #EmploymentLaw #HRUpdates #DOLGuidance #WorkforceTrends #LaborLaw #HRLeadership
In this episode of What the Heck is Happening in HR?, Kelley breaks down the return—and expansion—of Department of Labor opinion letters, a critical yet often overlooked resource for HR professionals, business owners, and legal teams.What exactly is an opinion letter? How do they differ from administrator interpretations? And why does it matter that they’re back under the current administration—with new platforms and expanded coverage across wage and hour, OSHA, benefits, and more?Kelley explains how opinion letters provide valuable insights into how the DOL interprets the law in real-world scenarios, and how you can use them as a tool for compliance and smarter decision-making. Whether you're an HR pro trying to classify workers or a business owner sorting through federal guidance, this episode gives you a solid starting point—and a cautionary note on when to consult legal counsel.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #OpinionLetters #DOLGuidance #EmploymentLaw #HRCompliance #WorkforceStrategy #HRLeadership #HRBestPractices #WageAndHour #LegalUpdates
In this final part of our series with Mark Koulianos, we explore real-world stories from the HR department. Mark shares moments when HR proved to be an essential strategic partner as well as times when their involvement created challenges. From handling difficult terminations to addressing workplace safety concerns, his candid reflections offer practical lessons on how HR can strengthen its support for leaders while avoiding common missteps.Learn more about CTPEPodcast Disclaimer#HRPodcast #HumanResources #Leadership #WorkplaceStories #HRLessons #EmployeeExperience #HRandLeadership #PeopleManagement
Our conversation with Mark Koulianos continues as we focus on the difference between upskilling and reskilling and why both are essential for a workforce that can adapt to change. Mark explains how responsibility for skill development is shared between employees and employers, the importance of a coordinated approach to talent development, and why strategies must reach beyond high performers. We also discuss how training in process improvement and project management can enhance productivity and operational excellence across industries.Learn more about CTPEPodcast Disclaimer#HRPodcast #Upskilling #Reskilling #FutureReady #WorkforceDevelopment #EmployeeGrowth #TalentDevelopment #CareerGrowth #FutureOfWork #HRLeadership
In Part 3 of our conversation with Mark Koulianos, Kelley Rexroad dives into the evolving landscape of workforce development. From youth to retirees, Mark explores how foundational skills like process improvement, project management, and leadership are becoming essential across industries — especially as technology, AI, and generational shifts reshape the workplace.This episode unpacks the urgent need for lifelong learning, the difference between upskilling and reskilling, and why cybersecurity education must start as early as elementary school. With real-world examples and strategic insights, Mark offers a roadmap for staying relevant and resilient in a rapidly changing job market.Whether you're guiding the next generation, navigating mid-career transitions, or planning for retirement, this 26-minute episode is packed with practical advice for building a future-ready workforce.Learn more about CTPEPodcast Disclaimer#WorkforceDevelopment #LifelongLearning #Reskilling #Upskilling #CybersecurityCareers #FutureOfWork #HRPodcast #Leadership #CareerGrowth #EducationInnovation #GenerationalShift #ProfessionalDevelopment
In Part 2 of our conversation with Mark Koulianos, Kelley Rexroad expands on the three skills that can make or break careers in today’s workplace: communication, relationship-building, and critical thinking. Together, they explore how these abilities are evolving in an era of AI, remote collaboration, and rapid organizational change — and why they’re more vital than ever.Mark shares actionable strategies for becoming a better communicator beyond emails and emojis, building authentic relationships that foster trust and collaboration, and developing the critical thinking skills that set top performers apart. Packed with real-world examples, practical advice, and leadership insights, this 24‑minute episode is a must-listen for anyone looking to grow as a leader, colleague, or professional.Learn more about CTPEPodcast Disclaimer#HumanResources #Leadership #CareerDevelopment #CriticalThinking #CommunicationSkills #RelationshipBuilding #FutureOfWork #HRPodcast #ProfessionalGrowth #WorkplaceCulture
We’re celebrating our 200th episode by kicking off a new multi-part series with Mark Koulianos!You may remember Mark from our recent episode on USF’s new HR Certificate — but this time, we go deeper. Mark takes us through his fascinating career journey, from launching an import-export business to leading global operations to transforming continuing education at the University of South Florida.He shares how transferable skills, critical thinking, and relationship-building helped shape his path — and why these abilities are essential for today’s leaders.This is just the start — stay tuned for more episodes with Mark coming soon!Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #CareerGrowth #Leadership #TransferableSkills #ContinuingEducation #ProfessionalDevelopment #CareerPivots #MilestoneEpisode #BuildingRelationships
In this special episode of What the Heck is Happening in HR?, host Kelley Rexroad welcomes Mark Koulianos, Assistant Vice President of University Community Partnerships at the University of South Florida and the leader of USF’s Office of Corporate Training and Professional Education.Together, they break down what’s new—and what’s next—for USF’s refreshed Human Resources Certificate program. With over 25 years of history and thousands of alumni, the updated program now features a streamlined six-course model, a semi-cohort structure to build your professional network, and fresh, relevant content covering total rewards, workplace behavior, remote workforce challenges, and more.If you're looking to start a career in HR or deepen your understanding of the field, this is the perfect time to get started. The first course in the program—HR Core Concepts—begins July 29 and sets the foundation for the entire certificate. Learn more or enroll here: 👉 usf.to/HRCoreConcepts🎧 Tune in to hear how the program is meeting the demands of the modern workforce—and why now is the time to level up your HR game.Learn more about CTPEPodcast Disclaimer#HumanResources #HRCertificate #HRTraining #ProfessionalDevelopment #LifelongLearning #WorkforceDevelopment #HRCommunity #PeopleAndCulture #USF #HRPodcast #WhatTheHeckIsHappeningInHR #CorporateTraining #ModernHR #TampaBayHR #HRCareer
In this reflective episode of What the Heck is Happening in HR?, Kelley invites listeners to close their eyes (unless you're driving!) and return to that powerful, emotional moment: receiving a job offer that changed your life.She reminds us that talent acquisition is not just about filling seats—it’s about changing lives, shaping families’ futures, and building company legacies. From compensation and benefits to empathy and urgency in the hiring process, Kelley challenges HR professionals and hiring managers to see every offer as an opportunity to impact someone’s story for the better.This episode is a must-listen for anyone in HR, recruiting, or leadership who may have forgotten what that phone call really means. Because in the end, every business is the same—the only difference is its people.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #TalentAcquisition #JobOfferMoment #HRReflections #HiringWithHeart #PeopleMatter #RecruitingWisely #WorkforceImpact #EmpathyInHiring #HRLeadership
In this special episode of What the Heck is Happening in HR?, Kelley invites listeners to pause and reflect—by opening the cupboard.What begins as a story about mismatched mugs turns into a powerful metaphor for our careers, relationships, and life experiences. From chipped cups that carry the weight of difficult conversations to matching dish sets symbolizing seasons of stability, Kelley explores how every item in our cupboard tells a story. And just like in HR—or life—it’s not about having everything perfectly aligned. It’s about what those moments taught us, how they shaped us, and who we’ve become because of them.This episode is for anyone who’s ever wondered if their path was too messy or their career too unconventional. Kelley reminds us: growth is in the cracks, beauty is in the memory, and value is in the people around the table.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #CareerReflection #LifelongLearning #ImperfectJourney #PersonalGrowth #HRWisdom #Gratitude #WorkplaceStories #HRWithHeart #LessonsInLeadership
In this episode of What the Heck is Happening in HR?, Kelley lays down a challenge—for both employees and employers. With a persistent talent shortage and rapid technological change, employees must take charge of their career development and stay curious, while employers must stop relying on outdated recruiting and customer service models that alienate the very people they claim to value.From skill-building and AI readiness to real-life examples of corporate missteps and missed loyalty opportunities, this episode is a wake-up call. Kelley shares a personal story that highlights the disconnect between front-line service excellence and corporate decision-making—and why it matters in both customer and employee retention.Let’s talk about accountability, investment in people, and the real cost of doing business the same old way. It’s time for some managerial courage—on both sides of the desk.Learn more about CTPEPodcast Disclaimer#WhatTheHeckIsHappeningInHR #HRPodcast #WorkforceChallenges #TalentShortage #EmployeeDevelopment #EmployerBranding #AIInTheWorkplace #CustomerLoyalty #HRLeadership #ManagerialCourage #PeopleFirst
Is your organization truly delivering a meaningful employee experience—or just going through the motions? In this episode of What the Heck is Happening in HR?, Kelley Rexroad unpacks the common ways companies are getting it wrong, from outdated onboarding to disengaging surveys and cookie-cutter training programs.Kelley challenges the obsession with perks and instead emphasizes using tech tools intentionally, personalizing development, and creating real connection in the workplace—whether remote, hybrid, or in-person. Tune in for practical ideas to modernize the employee journey, boost engagement, and build a workplace culture that actually works.Whether you're in HR, leadership, or just want work to suck less, this episode is for you.Learn more about CTPEPodcast Disclaimer#EmployeeExperience #HRPodcast #WhatTheHeckIsHappeningInHR #WorkplaceCulture #EmployeeEngagement #ModernWorkplace #OnboardingMatters #LeadershipDevelopment #DigitalWorkplace #PeopleFirst #HRStrategy
In Part 2 of our conversation with Meri Stockwell, we dive deep into the evolving world of workplace dynamics. From the friction of returning to the office to the rising demand for flexibility, purpose, and well-being, Meri shares what she’s seeing across industries and what organizations must start doing to retain top talent.We explore topics like hybrid work communication fails, the role of empathy in leadership, multi-generational team dynamics, and why wellness isn't just a benefit—it's a business strategy. Meri also offers her take on quiet quitting, employee disengagement, and how data should tell a story—not just fill a slide deck.If you're leading people or thinking about the future of work, this episode is a must-listen.👉 Book your session here:Learn more about CTPEPodcast Disclaimer#HRPodcast #CareerPivot #LeadershipJourney #WomenInBusiness #EntrepreneurMindset #ProcurementLeader #ResilientLeadership #LifelongLearning #CareerInspiration #WhatTheHeckIsHappeningInHR #WomenInLeadership
In this episode of What the Heck is Happening in HR?, Kelley sits down with longtime friend and powerhouse leader Mary Stockwell. Mary shares her inspiring journey from being the first woman in a global procurement leadership role to launching her own successful business. With deep roots in a family of trailblazing women, Mary opens up about how curiosity, resilience, and a love for problem-solving fueled her many career pivots—from manufacturing to pharmaceuticals to entrepreneurship. Whether you're navigating a career change or dreaming of starting your own business, Mary’s insights on transferable skills, leadership evolution, and self-awareness are sure to inspire.If today’s conversation resonated with you, Meri is offering a complimentary business strategy session to help you explore how to elevate your leadership, align your team, or grow your organization.👉 Book your session here:Learn more about CTPEPodcast Disclaimer#HRPodcast #CareerPivot #LeadershipJourney #WomenInBusiness #EntrepreneurMindset #ProcurementLeader #ResilientLeadership #LifelongLearning #CareerInspiration #WhatTheHeckIsHappeningInHR #WomenInLeadership
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