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What the M

Author: Kent D. McPhail and Stephen M. Hladik

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Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.
57 Episodes
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The 55th episode of What the M features LeAllen Frost, Executive Vice President & Deputy General Counsel - Head of Litigation at Pennymac. It’s that time again… for a new episode of What the M! Kent and Steve are excited to be joined by LeAllen Frost, Deputy General Counsel at Pennymac—a top lender and servicer that has helped more than five million homeowners achieve their aspirations of homeownership. In this episode, Kent, Steve, and LeAllen take a closer look at the legal side of mort...
Welcome to the season 3 finale of What the M! This season, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Each guest has been uniquely qualified to speak about different aspects of the default servicing industry, and has provided valuable information to What the M’s listeners. Each guest is unique, but they all have one thing in common: they all got to answer “The Last Question.” At the end of each episode, Kent and Steve ask their guest: “If you could ...
The 52nd episode of What the M features Gina Gallutia, Executive Membership Director of the Five Star Institute, and David Mulkay, Director of Legal League. Gina and David are long-time friends of the podcast and stopped by to discuss the benefits of Five Star and Legal League, trends in the default servicing industry, and upcoming industry events. With their extensive experience in- and knowledge of- the default industry, Gina and David have seen it all and have extremely valuable insights t...
The 50th episode of “What the M” features Walter Mullen and Michael Keaton from Onity Group, Inc. This episode focuses on the changes taking place on a state and federal level within the default servicing industry, the record-high credit debt and auto loan defaults that Americans currently face, and the use of technology within the industry. We are extremely fortunate to have Walt and Michael as our guests this week, as they have an enormous amount of experience with, and insight into, the cu...
The 48th episode of “What the M” features Dusten Hendrickson, Founder and CEO of Mailbox Money. Mailbox Money specializes in transforming real estate development through strategic land selection, wellness-focused design, and innovative project leadership. Dusten’s expertise extends to real estate syndication, working closely with partners to structure impactful, high-yield opportunities for investors. He is deeply committed to addressing the affordable housing crisis by developing susta...
The 44th episode of “What the M” features Matt Reilly, Business Development Specialist at Stonecrest Financial. Matt received his Bachelor of Science in Architecture. He moved into the mortgage industry working with Empire Mortgage, Inc. Since 2009, he has been with Stonecrest Financial, where he works in an alternative investment group and asset management, focused on real estate lending and distressed acquisition funds. He is the head of the loan acquisition group and currently sources deal...
Episode 43 - James Lee

Episode 43 - James Lee

2024-11-0435:51

The 43rd episode of “What the M” features James "Jim" Lee, President and CEO of Susquehanna Polling & Research, Inc. and Owner of the Bartlett Group. Susquehanna Polling and Research (SP&R) is a nationally recognized survey, research, and polling firm headquartered in Pennsylvania. Founded in 2000, SP&R includes a team of research associates with more than 50 years of combined experience, including telephone agents, focus group recruiters and other consultants. SP&amp...
The 42nd episode of “What the M” features Gary Seitz, Chapter 7 Panel Trustee in the United States Bankruptcy Court for the Eastern District of Pennsylvania. Gary graduated with his J.D. from the University of Iowa College of Law in 1986. While obtaining his law degree, he studied at the Shanghai Law Research Institute in the Peoples Republic of China and the Betham House Faculty of Laws of the University of London. Gary then obtained his Master’s Degree in Admiralty and Maritime Law fr...
The 39th episode of “What the M” features ALL of our wonderful season two guests! Welcome to the season 2 finale of What the M! This season, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Each guest has been uniquely qualified to speak about different aspects of the default servicing industry, and has provided valuable information to What the M’s listeners. Each guest is unique, but they all have one thing in common: they all got to answer “The Last Question.” ...
The 37th episode of “What the M” features Joe Culver and Jeff Pinard. This week, we zigged instead of zagged! Typically, What the M does not focus episodes on state-specific issues; however, the current regulatory environment in New York merits a departure from our usual format. In this episode, we address the current legislative impact on statutes of limitation, the overall foreclosure environment, pending legislation and its impact on the mortgage marketplace, and lastly the New...
The 36th episode of “What the M” features Steve Paton, CEO of Universal Component Lender Services (UCLS). Steve has a Bachelors of Science in Business Administration and Finance from Sacramento State University. He has held senior leadership positions at JP Morgan Chase, Marix Servicing, Carrington Mortgage Services, and SingleSource Property Solutions. He then founded Distinguished Mortgage Services before moving to his current position as Chief Executive Officer of UCLS. Steve’s...
The 35th episode of “What the M” features Cesar Hernandez, CEO of Agility 360. Cesar received his Bachelor of Science from the Wharton School of Business at the University of Pennsylvania, and has now been in the mortgage and default servicing industry for nearly three decades. He began his career as an Asset Manager at Goldman Sachs. He then became the Chief Administrative Officer and Board Member at Wingspan Portfolio Advisors, where his functions and responsibilities included corpora...
The 34th episode of “What the M” features Courtney Thompson, Executive Vice President and Head of Servicing at CMG Financial. Courtney has a BA from Western Michigan University and a JD from Michigan State University. She began her career at Maddin Hauser Roth & Heller, PC. She has been in the mortgage and default servicing industry for over 19 years and was the SVP of Servicing at Flagstar Bank and the Chief Product Officer at Sagent. She then founded Consigliera, a consultin...
The 33rd episode of “What the M” features Renardo “Rick” Hicks from Eckert Seamans, LLC. Rick received his BA in Government from Hamilton College, his JD from Northeastern University, his LLM from Temple University. Rick also holds honorary Doctorate degrees from Allen University, Central Pennsylvania College, Morris Brown College, and Turner Theological Seminary. Prior to joining Eckert Seamans, Rick served as Chief Counsel at the Pennsylvania Public Utility Commission, a role in whic...
The 32nd episode of “What the M” features Mark Calabria. Mark is an author, advisor, economist, and the former Director of the Federal Housing Finance Agency (FHFA). Mark received his BA in Economics, as well as his PHD in Economics, from George Mason University. He then worked as a Senior Staff Member for the Senate Committee on Banking, Housing and Urban Affairs. From 2009 to 2017, he was the Director of Financial Regulation Studies at the Cato Institute. From 2017 through 2019, he wa...
The 31st episode of “What the M” features Jason Myers, Vice President of Business Development at MCS (Making Communities Shine). MCS is a nationwide property services provider working across commercial properties, single-family rentals, and the property preservation industry. Jason received his BS in Advertising and Public Relations from Texas Christian University (Go Horned Frogs!) and began his career at Pulte Homes, where he worked in marketing. From there, he moved on to the F...
The 30th episode of “What the M” features the Honorable Annette M. Rizzo. Judge Rizzo was gracious enough to drop by to discuss mortgage foreclosure mediation programs, how the model was developed for courts, the success rates seen by these programs, and how the model program spread throughout the United States. Judge Rizzo served as a Judge in the First Judicial District of the Commonwealth of Pennsylvania for 16 years, with the majority of that time spent in the Civil Major Jury Trial...
The 29th episode of “What the M” features Brooke Sanchez, Managing Partner of McPhail Sanchez, LLC. With Kent out of the office, his law partner, Brooke Sanchez (literally) stepped up to the mic! Brooke is not only the Managing Partner of McPhail Sanchez, LLC, she is also the firm’s Managing Bankruptcy Attorney. Naturally, Steve was eager to pick her brain about current bankruptcy trends, rule changes, and more! Brooke received her undergraduate degree from the University of South Alab...
The 28th episode of “What the M” features internationally renowned author and speaker Erik Qualman. Erik stopped by “What the M” to discuss his latest book, The Focus Project, and how it can help leaders, lawyers, and anyone else who struggles with prioritizing their to-do list! Erik has written numerous other books including Socialnomics, Digital Leader, and What Happens in Vegas Stays on Youtube. His Socialnomics work has been featured on 60 Minutes and has been used by the National Guard a...
The 27th episode of “What the M” features Jesse Randall, COO of Black Dome Services, LLC. This episode focuses on the topic of property preservation in relation to mortgage servicing industry, as well as its interplay with handling defaulted mortgages. Since Black Dome is one of the fastest-growing property preservation companies in the country, Jesse was the perfect person to interview! Jesse attended Stephen F. Austin University where he studied Political Science and Economics. ...
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