Wildix Tech Talks

Designed for Managed Service Providers (MSPs), IT and telephony professionals, each episode covers a range of tech topics specific to the UCaaS and SaaS markets. Tune in and sharpen your skills by learning everything from cybersecurity to building truly integrated VoIP PBX and Cloud PBX solutions. Hosted by the Tech team at Wildix, the first browser-based, WebRTC UC&C solution.

Tech Talk with Graham and Jerry: Best processes - from start to finish

Welcome to the second episode of the Tech Talk with Graham and Jerry, when our Wildix tech Gurus will speak about "Best Processes - From Start to Finish". Explore the essential aspects of technology deployment, from pre-sales considerations to post-sales follow-up.

11-07
57:02

Tech Talk: Creating efficient and manageable installations

This engaging session will delve into the intricacies of optimising installations for enhanced efficiency and ease of management in the dynamic world of technology.If you're a Wildix partner looking to elevate your installation game, gain practical insights, and explore innovative strategies, mark your calendar and register now for this must-attend event. Don't miss the chance to learn from the experts and take your installations to the next level!

09-04
56:44

Tech Talk | Call Recordings

Join us for our Tech Talk. We’ll be discussing “Call Recordings”, where our Technical Support manager Jerry Browne will explain: How to record all calls​​​​​​​ What to expect about Where they show up How to tweak where they show up Integration option

05-27
38:27

Tech Talk | Secure by Design: Is It Really Better?

With collaboration and business as a whole now primarily taking place online, cybersecurity is paramount to businesses.  But too many businesses rely on vulnerable “secured” systems that require extensive upkeep and compatibility checks rather than opting for secure-by-design options.  So what’s the difference? Is the distinction insignificant, or is one truly more secure than the other?

05-18
34:10

Cybersecurity and the Burning Bear Problem

Discover the latest concerns with Russia, cybersecurity and the now-named Burning Bear problem. Cyberattacks seem to affect targets almost randomly, but is there a pattern? Wildix CTO Dimitri Osler and Chief Data Officer Vladimir Sorokin speaking about the issues facing modern businesses in the wake of the Ukraine invasion and what it really means for MSPs and their Customers.

03-31
35:12

CyberData Integration

SIP-enabled Endpoints for Unified Communications: CyberData’s SIP-enabled endpoints for paging, emergency notification, two-way communication and access control register directly with the Wildix platform. Any organisation with the need to communicate general and critical information to staff, students, patients or customers can use Wildix and CyberData’s SIP endpoints to deliver notifications across the network

03-30
01:00:27

W-AIR networks

This episode aims to help you make your Wildix W-AIR DECT installations a success. In this tutorial, we will focus on the multicell solution of Wildix, review the network topologies and requirements, find out which spots are acceptable and unacceptable for placing base stations and repeaters, and how to perform the site survey. We will look at the five most common mistakes to avoid when planning a multicell installation. Elena Kornilova, Wildix Product Marketing Manager. Elena is a technical marketing professional with more than ten years of experience in the UC&C industry. At Wildix she coordinates the launch of new products and leads several projects, including eLearning, technical documentation and releases, and video tutorial creation.

03-29
10:33

W-AIR Essentials

Join Jerry Browne and Dimitri Voronov for our Wildix Tech Talk and cover everything you need to know regarding a W-AIR system. They’ll dive deep on things like: W-AIR SB vs W-AIR sync plus: what’s the difference? How to master reset the handset or the headset How to master reset bases (and when you need to do it) Access to the W-AIR Base and Extensions menu. Jerry Browne, Tech Support Manager @ Wildix US. A strong technologist with an excellent breadth of knowledge regarding technologies and business needs. With a direct background in primarily the telecom and call centre arena, Jerry's ability to learn new systems quickly and understand how they fit within the overall architecture in support of business requirements is a particular strength. ⁠Dimitri Voronov⁠, Tech Support Engineer @ Wildix US. He has huge experience as a technical support engineer. At Wildix, Dimitri provides technical support to Wildix Partners in the Americas for VoIP-related problems.

03-28
53:53

Tech Talk | WMS Network and Licenses

Join us for our monthly Tech Talk as Jerry Browne and Dimitri Voronov cover the following: PBX Licenses Сustomer Management in WMP Conversion to Shared Licensing Scheme Upgrading WMS Networks

03-21
17:06

Tech Talks: Maximising Efficiency with ChatGPT

During this webinar you will learn more about: ChatGPT (What is ChatGPT? Prompt Engineering; How can a UC&C Engineer use ChatGPT?) Debug ( Wireshark assistant; SNGREP & Callweaver analysis; Linux course and quiz; SQL queries; Custom applications – real use cases) Wildix Chatbot (OpenAI API; Chatbot integration; Backend configuration; OpenAI models) Enjoy!

03-17
44:07

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