In this episode, Liam O’Neill speaks with Patrick Apostolo, Business Transformation Director at MSC Cruises, whose career has taken him from building e-commerce businesses in Italy to leading operational and digital transformation across hospitality and the cruise industry. Patrick started his career as an entrepreneur before moving into large corporate environments, including roles with Radisson Hotel Group and now MSC Cruises. That combination has shaped how he approaches transformation: st...
In this episode, Liam O’Neill speaks with Joy Wong, Head of Transformation Technology, Productivity and Value Capture at Standard Chartered, who has spent 20 years leading transformation across retail, investment and wealth management banking. Organisations invest huge amounts of time and money in transformation, but there is often far more focus on delivering the programme than understanding the value it created. Joy has spent much of her career looking at that gap, from putting meaningful n...
In this episode, Liam O’Neill speaks with Chris Hinds, VP of Digital Strategy Design and Implementation at one of the UK’s leading aerospace and defence manufacturers. Chris has spent nearly two decades working across operations, manufacturing, engineering, IT and enterprise transformation in highly complex, heavily regulated environments. What makes this conversation particularly interesting is that Chris approaches digital transformation from an operational perspective first. Before moving ...
In this episode, Liam O’Neill speaks with Mike Lucas, Business Process Excellence Manager at Alkermes, a global biopharmaceutical company headquartered in Dublin with significant operations in the United States. Mike has spent nearly 19 years at Alkermes, starting on the manufacturing floor before moving through supply chain, SAP, planning systems and transformation. That journey has given him a practical view of process management, shaped by working in highly regulated environments where get...
Description: In this episode, Liam O'Neill speaks with Alex von Schledorn, Head of Procurement Excellence at ETEX, whose career has taken him from manufacturing and flower exports in Ecuador to logistics, planning, procurement and operational excellence across Europe. Alex's route into process is anything but conventional. After working in his father's business from a young age, he built experience across multiple industries before having to rebuild his life from scratch after moving to Europ...