World's Greatest Boss

We've got Lia Garvin with us today, a seasoned team operations consultant. Lia's impressive portfolio includes collaborations with industry giants like Google, Microsoft, Apple, and Bank of America. She's here to uncover the essential aspects of team operations that drive business success.First, we explore the challenges of team operations and workplace communication. We stress the need to simplify processes and enhance collaboration. While HR can help, it's not always the ideal solution for resolving team issues. Instead, we discuss the value of assessing team dynamics through operational management.Efficiency and productivity are in the spotlight as we uncover common team challenges such as clarity and accountability. Lia underscores the importance of aligning expectations, priorities, and performance to drive growth and employee satisfaction. We're also diving into how investing in operations (ops) early can help avert future problems like employee turnover. For larger teams, creating an ops playbook streamlines task delegation, expectations, and onboarding. We emphasize the significance of setting expectations before delivering feedback, making conversations more straightforward and productive. Tune in to find out how to improve your team operations and workplace communication today!What you'll hear in this episode:[2:55] Lia Garvin's background in team operations[4:20] HR is not responsible for how a team works together, operations is[6:30] Six areas to look at to assess if your team is working together well[10:05] Importance of connecting the dots between priorities, expectations and performance[11:45] When to invest in operations[16:45] Crosstraining in operations[18:40] Recommended tools and systems[22:20] Lia's life hack for delivering feedback[24:35] How to get the Ops PlaybookListen to Similar Episodes:Leading with Clarity to Chart the Course of ExpectationsTime Saving Systems to Boost Your Output with Leah RemilletUnveiling Your Business's True Potential with Time Tracking* Connect with Lia on IG @lia.garvin* Find more information on Lia's website https://www.LiaGarvin.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

In today's episode, we're delving into fostering appreciation in the workplace during the holidays.First, let's talk about workplace recognition and appreciation. Recognizing and appreciating your team members is paramount. I'll share fantastic strategies like personalized notes, cards, and gifts. Plus, we'll discuss the importance of acknowledging achievements in team meetings and moving beyond occasional pizza parties.Next, we'll tackle holiday office parties and employee preferences. I'll reveal why I'm skeptical about these parties and what employees truly prioritize during the holiday season. You'll also discover alternative ideas for creating a festive atmosphere in a diverse workplace.Lastly, we'll explore ways to promote holiday spirit. It's essential to give your team time off to be with their families and find ways to wind down the business during this season. Throughout, remember that year-round gratitude and recognition are keys to successful leadership. Join me!What you'll hear in this episode:[0:00] Fostering appreciation in the workplace during the holidays. [2:20] Workplace recognition and appreciation strategies. [7:10] Holiday office parties and employee preferences. [10:50] Alternative holiday party ideas for a diverse workplace.[14:35] Promoting holiday spirit in the workplace.Listen to Similar Episodes:Empower Your Team with Dave Kline's Playbook4 Management Mistakes You're Making and How to Overcome ThemCreating a Refreshing Company Culture from the Start with Greta Schmid* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we have Lauren Furtado, a fractional CFO extraordinaire. Lauren's impressive background spans 18 years in public accounting serving multibillion dollar Fortune 100 companies. But in the aftermath of losing her husband, she rebuilt her life as a widowed single mother of two by starting her own fractional CFO services firm, grounded in her faith and family values. Her passion for this sector, driven by her husband's career as an electrician, fuels her mission to provide impactful consulting services.In this episode, we uncover the secrets of successful cash flow management for trade businesses. Lauren emphasizes the importance of job costing, tackling overruns, and maintaining safety standards. We'll also explore the intricacies of hiring employees, including when to do it, how it impacts your finances, and how to onboard and develop them effectively. Moreover, Lauren shares her expertise on coaching and developing your team members, fostering leadership skills, and managing their growth. Finally, we'll touch on financial planning, headcount management, and cash flow mastery for small businesses. Don't miss out on this treasure trove of insights to level up your trade business. Tune in!What you'll hear in this episode:[3:10] Accounting, finance, and entrepreneurship with a focus on the construction industry. [7:45] Managing a trade business, including job costing, time tracking, and hiring employees. [13:20] Onboarding and developing trade business employees. [17:50] Coaching and developing team members. [24:05] Managing a team's development and growth. [29:50] Financial planning, headcount, and cash flow management for small businesses. Listen to Similar Episodes:Back to the Basics: When are you Financially Ready to Grow a Team? with Shannon WeinsteinHow Do Find (And Keep) Great Employees?4 Management Mistakes You're Making and How to Overcome Them* Connect with Lauren on IG @lauren_furtado_cfo* To learn more about Lauren's amazing services, check out her website: Home (unconventional-cfo.com)* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I have a quick reminder for you today when it comes to the world of workplace wellness. As a business leader, you might be wondering how you can create the right conditions for your employees to prioritize their well-being and today I'm here to share my take!We'll explore the importance of leading by example as a boss. I'll share some personal insights on how to strike that delicate balance between pushing for peak performance and ensuring your team's well-being. There are a few key steps you can take to perfect the conditions for both individual and team well-being, ultimately boosting overall productivity and morale!So, if you're ready to empower yourself with strategies that will transform your leadership style and create healthier, happier employees, dive in!What you'll hear in this episode:[0:10] Workplace wellness and personal responsibility.[2:00] Creating conditions for employee well-being.[3:30] Prioritizing self-care for business leaders.[5:10] Prioritizing self-care in the workplace.[7:05] Setting up conditions for team well-being and performance.Listen to Similar Episodes:Transforming Your Workweek for Success: Work Less, Achieve MoreCreating a Refreshing Company Culture from the Start with Greta SchmidRising Above Imposter Syndrome in Leadership Roles* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we have Heather Wylde with us! Heather is here to unravel the secrets of sales strategies and she's got some incredible insights to share. In this episode, she takes us on a journey through her entrepreneurial path and how she discovered a sales approach that truly resonates with her and her business. She specializes in helping clients create custom sales processes that not only identify the right fit but also showcase the true value of their programs. We also explore the vital topic of identifying ideal clients and steering clear of "nightmare clients." Heather emphasizes the importance of understanding your ideal client, recognizing red flags, and raising standards for client interactions. Her insights will help you fine-tune your client selection process.Our discussion also dives into sales strategies and company culture. From the importance of clearly defining sales and client engagement strategies throughout an organization to utilizing ethical sales strategies, this episode has it all!What you'll hear in this episode:[0:00] Heather Wylde's sales process[6:40]How most people teach sales[7:10] What makes Heather Wylde's sales process and methodology different[10:20] Importance of ideal client avatar[11:55] Importance of clear communication and agreements.[13:40] Sales strategies and company culture.Listen to Similar Episodes:Selling Your Business Through Storytelling with Marisa CorcoranDriving Excellence by Building and Sustaining a Strong Company CultureTough Conversations and Effective Communication: Insights from Lori Harder* Connect with Heather on Facebook @heatherwyldecoach* Find more information on Heather's website https://www.heatherwylde.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're tackling the often-confusing world of hiring assistants for business growth. You've seen those tempting social media posts, but how do you do it right? First, let's clear up the virtual vs. actual administrative assistant confusion. Think of your business as an airplane: leadership is the engine, growth activities are the wings, and operations/HR/finance are the tail end keeping it all balanced. Like an airplane needs a clear roadmap, you need a clear plan for hiring. Now, for virtual assistants, setting up the right systems is key. I'm sharing the tools I use for effective delegation, communication, and security. If you're wondering when the right time to hire an assistant is, I'm sharing my go-to advice. Never forget, that investing in your assistant's success, building a strong relationship, and providing context are all part of the journey. You should treat them as a strategic partner, not just a task-doer. Get ready to level up your business with this game-changing episode!What you'll hear in this episode:[0:00] When to hire an assistant in a business.[4:25] Hiring an assistant for business growth.[8:50] Setting up systems for virtual assistants.[13:05] Hiring an executive assistant for business growth.[17:35] Hiring an assistant for business growth and success.Listen to Similar Episodes:Is Hiring Freelancers Right for Your Business? Weighing the Pros and ConsMaking Your First Hire? Here's How to Nail It!Scaling Smarter: Conquering Three Common Habits that Hinder Business Growth* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

We're diving into a topic that's critical for the success of small businesses and startups: hiring the right people. Whether you're a seasoned entrepreneur or just stepping into the world of business ownership, this episode is a must-listen! I can't stress enough how important it is to hire candidates with the right traits, regardless of their experience in your industry. In this episode, we'll explore four crucial traits that are essential regardless of industry experience. I firmly believe that successful hires in small businesses and startups share these qualities, as they enhance team agility and efficiency.I'm talking about versatility, tech-savviness, nimbleness, and initiative! We'll talk abou why these are so crucial for your business and how you can assess these traits in potential hires. Crafting questions focused on versatility, tech-savviness, nimbleness, and initiative is key. We'll also share practical exercises to evaluate tech savviness and initiative, like video projects and social media improvement tasks.But there's more! After this episode, you'll know how to assess whether a candidate was "pulled" or "pushed" out of their previous jobs. So, if you're eager to build a top-notch team for your small business or startup, don't miss this episode, Your dream team is just a listen away!What you'll hear in this episode:[4:35] Core traits for small business success[11:00] Interview tips to assess core traits[11:55] Tips on how to access for skill versatility[14:10] Tips on how to access for tech-savviness[16:25] Tips on how to access for nimbleness[17:10] Tips on how to access for initiative[20:36] Toolbox to help you make better hiring decisionsListen to Similar Episodes:How to Determine WHO You Need to HireWhy Hiring MattersScale Your Business: Hiring and Scaling Tips from Sharon Bondurant* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're uncovering the secrets of finding talent for your job openings – those hidden gems that can transform your team – even if they aren't actively looking for a new job!First up, I'll be sharing my insights on how to uncover talent for open roles at your company. We'll discuss the vital importance of tapping into skilled professionals who aren't actively job hunting. Whether you're looking for hourly employees or top-level executives, I've got strategies for you. We'll explore local community boards, trade schools, social media groups, and networking events – all fantastic resources to discover that hidden talent pool. Plus, I'll reveal some unique tips, like partnering with temporary agencies and even hosting contests to attract potential candidates.But that's not all! In today's fast-paced world, you can't ignore the power of LinkedIn and other modern methods. Learn how to research companies, target industries, and craft effective messages. I'll share my tricks for finding and reaching out to potential candidates, including the art of sending messages and using email sequencing tools to get those crucial responses. Patience is key, with 75% of responses coming after the third email message.But wait, there's more! I'll spill the beans on a powerful strategy – creating content marketing that showcases your company culture through blogs, videos, and podcasts. This not only attracts top talent but also builds a pipeline of qualified candidates for future roles. I'll even share how I've hired up to 5 people through this method.Remember, intention and hard work are essential in finding the right people. If you're running a small business and wondering where to start, tune in now!What you'll hear in this episode:[1:55] What is passive talent?[2:35] Tapping into skilled professionals who are not actively looking for a new job[3:15] Finding passive talent for job openings[7:53] Researching companies in a specific industry to create a list of potential targets[9:30] Using LinkedIn to find and reach out to potential candidates for job openings[11:30] Online passive sources for talent acquisition[13:55] Tips for creating tailored, effective messages to potential candidates[15:35] The importance of intention and work in finding the right people[18:35] Information on toolkits to help small businesses find and hire the best candidatesListen to Similar Episodes:Selling Your Business Through Storytelling with Marisa CorcoranHow Do I Find (and Keep) Great EmployeesThe Secret to Hiring Success: Strategies for Finding the Right Employee* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Sometimes you know it's time to fire someone but you can't leave their position open for long. Especially as a small business, you may not have other people who could take over the work! You may be tempted to backfill the position by doing something recruiters call a confidential search. But today we're talking about why you shouldn't do that and what you could do instead!Confidential searches are incredibly disrespectful and can be detrimental to your workplace culture. The person coming into the team will inevitably find out about the secret search, and that can lead to a pretty messy situation for everyone involved. It often creates a culture of fear among your other team members when they find out as well. Yikes!I'll cover the importance of conducting HR audits and performance conversations. These conversations, especially with the employee being backfilled, are crucial to ensure compliance and respect throughout the process. It's all about maintaining transparency and open communication within your team.If you feel like you NEED to do a confidential search, this episode is still for you! I'll be sharing the do's and don'ts of conducting a confidential search. Join me, Jackie Koch, as we tackle the pitfalls of confidential searches and uncover the secrets to maintaining a healthy work culture!What you'll hear in this episode:[0:00] Recruiting and replacing team members.[2:00] Why confidentially searching for a replacement is disrespectful and creates a poor work culture.[6:00] Conducting HR audits and performance conversations.[8:10] Using recruiting for confidential job searches.Listen to Similar Episodes:How to Use ChatGPT to Facilitate Team Hiring and ManagementIs Hiring Freelancers Right for Your Business? Weighing the Pros and ConsIs It Time to Fire Them? 3 Telltale Signs You Shouldn't Ignore* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we're diving into a topic that hits close to home for many of us - overcoming imposter syndrome in leadership roles. As CEOs and founders, we often find ourselves grappling with this gnawing feeling of being unqualified or not measuring up, despite all of the evidence to the contrary.In this episode, I'll share my personal journey of struggling with imposter syndrome as a leader. Like many of you, I used to overwork myself, thinking that the more I did, the more I could prove my worth. It's a vicious cycle, but I've learned that embracing imperfections and acknowledging impostor syndrome is the first step to overcoming it.We'll explore the common obstacles that leaders face when dealing with imposter syndrome, from the fear of feedback to the tendency to overcompensate and overthink every communication. I'll also share some practical strategies to combat these challenges. We'll talk about reframing our thoughts, challenging those negative beliefs, positive affirmations, and why I prefer a realistic approach over relying solely on positive affirmations.We'll also dive into the idea that impostor syndrome may never fully disappear, but becoming more aware of it and shifting our mindset can certainly help manage it more effectively. If you've been dealing with imposter syndrome alone, tune in for support and practical guidance!What you'll hear in this episode:[0:45] How imposter syndrome occurs[1:50] Embracing imperfections and impostor syndrome [3:35] Strategies to help overcome imposter syndrome[7:05] Importance of talking to a mentor or peer for support [8:35] How Documenting achievements and positive feedback can help manage imposter syndromeListen to Similar Episodes:Unlocking Your Full Potential as a Boss with Self-Leadership SkillsMastering Delegation to Empower Your TeamUnlocking Your Full Potential as a Boss with Self-Leadership Skills* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today, we have the privilege of hosting Greta Schmid, the founder and CEO of Ragdoll PR. This episode promises a whirlwind exploration of entrepreneurship, leadership, and the world of PR in the fashion and beauty industries. Greta takes us on her remarkable journey, touching on her very first hire, the audacious business goals she set, and the incredible growth that unfolded during the course of her journey as an entrepreneur, which I've had the honor to observe over the past couple of years as her mentor and cheerleader.We'll also delve into her intriguing shift from pursuing a career in law to mastering PR and ascending to prominence in the fashion and celebrity PR landscape. Greta's unwavering commitment to fostering a positive workplace culture shines brightly throughout.Starting a business, navigating the complexities of hiring employees, and achieving remarkable growth are pivotal chapters in Greta's story. She embarked on her ragdoll venture without the crutch of loans, relying instead on her lifelong savings. Her vision? To transform her agency into a global presence with a thriving team.Our discussion also delves into the fascinating realms of outsourcing, accounting, and the art of cultivating a thriving business culture. Greta shares her pearls of wisdom on the significance of prioritizing cultural fit over mere technical skills during the hiring process, giving us an insider's view of her screening process.Greta's story serves as a testament to resourcefulness and adaptability, whether it's juggling accounting and HR tasks or navigating the turbulent waters of client relationships during the pandemic. Don't miss this episode—it's a treasure trove of inspiration and practical insights into the realms of entrepreneurship and PR. What you'll hear in this episode:[3:35] Greta's transition from her childhood dream of becoming an attorney to pursuing public relations[8:10] How Greta started her business[8:45] Greta's ambitious business goals[10:35] Greta's first hire and goals for her business[12:55] How Greta was intentional about building culture from the beginning[16:10] Tips and tricks on how to hire for desired traits and screening potential employees[25:15] Outsourcing and delegating for the things that you are not an expert in[27:55] Greta's experience working with clients during the COVID-19 pandemic, including how she continued to work with them for free Listen to Similar Episodes:Driving Excellence and Sustaining a Strong Company CultureTrust and Delegation with Rachel GreimanMaking Your First Hire? Here's How to Nail It!* Connect with Greta on IG @ragdollpr* Find more information on Greta's website https://www.ragdollpr.com* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

I've got an episode packed with game-changing insights and tips to help you make just as much progress in less time! First, I'll share about my recent summer trip to Phoenix and the lessons that it brought. Then, I'll share how I was able to work less time in my business but still accomplish just as much.Learn how I'm breaking free from corporate programming and embracing a four-day work week, using time blocking to boost productivity. We'll also discuss the power of dividing and conquering in business, maintaining accountability, and how Asana can provide support in both areas! Whether you're a seasoned entrepreneur or just seeking motivation and practical tips, this episode is filled with insights to make your workweek efficient and productive. Stay tuned until the end for tips to end social media distractions!What you'll hear in this episode:[0:00] How Jackie's breaking free from the corporate programming[3:20] The transition to a 4-day workweek [4:40] Time blocking to increase productivity[4:55] The magic of setting up Asana boards and turning emails into Asana tasks [6:50] The life-changing benefits of dividing and conquering[8:30] How blocking social media and shopping apps helped Jackie increase her effectivenessListen to Similar Episodes:Mastering Productivity and Work-life Balance as an Entrepreneur with Amy PorterfieldFive Day Work Week - Is it a Fit for Your Business?Trust and Delegation with Rachel Greiman* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today we have the brilliant Staci Millard, fractional CFO and business mentor, joining us. Get ready for an engaging discussion on entrepreneurship, leadership, and business management. Staci emphasizes the pivotal role that foundation plays in any organization, whether you're talking finances or people. We explore the components of a strong foundation and why it's vital to your company's growth.Staci also takes us on her entrepreneurial journey, packed with lessons from the ups and downs. Her experiences provide invaluable insights for aspiring and current business owners. We dive into the essentials of networking, her perspective on traditional leadership paradigms, and so much more!Staci offers practical advice on nurturing meaningful connections that can open doors and fuel your entrepreneurial journey. She also explains what it looks like to approach leadership in a hands-on way. So be sure to tune in to learn more about adapting for business growth with Staci!What you'll hear in this episode:[2:15] Staci’s corporate falling out and transition to entrepreneurship[5:55] The importance of having a foundation in place early[7:00] How to determine if a business has a foundation in place[10:35] How Staci built her first accounting practice[16:00] Leaders should have a good understanding of every job[18:30] When is it time to start working with a finance and accounting person?[28:35] Why Staci gave up her CPA designationListen to Similar Episodes:Back to the Basics: When are you Financially Ready to Grow a Team? with Shannon WeinsteinKPIs to Track the HR Side of Your BusinessEmbracing Innovation and AI with Jim Carter* Connect with Staci on IG @ @staci.millard* Download the Profit Playbook at https://www.stacimillard.com/profit-playbook* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

We're tackling three common habits that might be keeping your business from reaching its full potential!First, we dive into the habit of hiring employees with the expectation that they'll stay for at least five years. While long-term commitments have their merits, we explore the benefits of hiring for immediate needs and adaptability. Sometimes, short-term hires can provide the relief your business needs right now, and often, they will be who you need for that position down the road.Next, we discuss the time-consuming habit of seeking consensus for every decision within your team. It might seem like the best way to unify your crew, but often, it's just inefficient. I share strategies to ensure that everyone feels heard and valued without compromising efficiency.But we're not stopping there! We explore the art of coaching versus enrolling your team. I'll guide you through when it's appropriate to coach employees, especially when developing new skills or empowering them to solve problems independently.Tune in to break those bad habits, learn what to do instead, and elevate your leadership game together! What you'll hear in this episode:[0:55] Common habits that leaders default to that hold your business back[4:10] How to Hire for Immediate Needs[6:15] How to Avoid Using Group Consensus as a Decision Strategy[8:35] Why Aiming for Consensus Doesn't Always Work[11:35] Stop Coaching and Instead Enroll Your Team[13:30] When it's Appropriate to Coach Employees[18:55] How to Get Your Team on Board With Your Strategy[21:35] Lead by example and be the Change You Want to SeeListen to Similar Episodes:There Are 3 Ways to Scale Your Business and Hiring is One of ThemHarnessing Your Influence with Expert Advice from Vanessa BohnsThe 4 Essential Skills Bosses Need to Have* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/

Today's guest, Greame Barlow, kicked off his entrepreneurial adventure at the age of 10 and today he's here to share his journey! He reveals how he used his early passion for gaming to ignite his tech journey. From building his first team at age 10 to co-founding Iversoft, a game-changing software development company, Graeme tells all! He gives insights into their swift transition from office to remote work at Iversoft and discusses how the leadership team's commitment to this change was crucial. We'll dive into the heart of company culture at Iversoft, where transparency and employee input reign supreme. Graeme's insights into accountability, leadership strategies for remote work, and the bold move to a compressed four-day workweek are a masterclass in innovation. Don't miss out on Graeme's wisdom. Whether you're an entrepreneur, tech enthusiast, or a leader seeking inspiration, tune in to unravel the secrets of remote work and company culture together!What you'll hear in this episode:[3:35] Graeme's entrepreneurship journey[7:00] Graeme's biggest "Oh Shit, I'm the Boss Now" moment[13:00] How Iversoft transitioned to remote in less than a day[14:10] What broke in the first 30 days of remote work[23:55] How Iversoft reinvests into remote culture[34:00] The four day work week[39:00] Graeme's advice for Zoom's CEO Listen to Similar Episodes:How to Build and Support High-Performing Remote TeamsImplement These Three Rituals to Make Your Remote Team Work BetterBuilding Your Employer Brand: Why Your Values and Purpose Matter* Connect with Graeme Barlow on LinkedIn https://www.linkedin.com/in/graemebarlow* Find everything you need on his website https://www.iversoft.ca* Connect with me on IG @jackie.koch_* Find more information on my website https://www.jackiekoch.com/