Wrench Turners Podcast

Technician recruiting is broken, and Sheila Pogue has seen it from both sides.In this episode of The Wrench Turners Podcast, Sheila shares how she went from a parts counter rookie to leading teams across service, warranty, marketing, and now talent acquisition in RV, Marine, Power Sports, and Automotive.She’s placed techs, she’s hired techs, she’s BEEN the tech’s backup when things went sideways. Now, she’s sounding the alarm: if your dealership can’t recruit techs, it’s not a shortage, it’s a systems problem.In this episode:✅ Why most techs don’t even have a resume✅ What top technicians actually want (and what they don’t)✅ How LinkedIn is “word of mouth on wide open throttle” for hiring✅ What shops should be doing right now✅ Why RV, Marine might just be the next big hiring poolWhether you're a GM, Fixed Ops Director, or recruiter trying to fill your bays, or a tech thinking about your next move, this episode will change the way you think about hiring and getting hired.📌 Like, comment, and subscribe to support smarter recruiting and better technician careers.🔧 Follow Sheila Pogue on LinkedInhttps://www.linkedin.com/in/sheilapogue713/🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsSubscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketing

Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA’s Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager.In this episode of the Wrench Turners Podcast, Mindy shares her journey into automotive, what it means to lead a team while raising two kids, and the exact customer service mindset that’s built her a loyal customer base.She talks real talk about selling with heart, parenting while managing a busy shop, and how care—not—commission, is what keeps customers coming back.🔧 What You’ll Learn:– Why selling the appointment matters more than selling the repair– How to build unforgettable customer experiences– What every manager should learn from CliftonStrengths– How parenting teaches you to be a better leader and vice versa– Why trust and laughter are the real metrics of success💬 Mindy also drops this 🔥 question for the next guest:"How do you handle negative feedback?"🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsIf this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.Subscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketingASOTU - More than Cars - Where Innovative Ideas In Auto Are Bornhttps://www.asotu.com/https://www.youtube.com/@asotu/https://www.linkedin.com/company/asotuToma - "We care about our customers."https://www.toma.comhttps://www.linkedin.com/company/tomavoice/Chapters00:00 Intro to Mindy Williams01:39 Falling into automotive by accident03:47 What appointment setting teaches you05:46 Handling objections like a pro07:39 Why Mindy loves selling10:00 Relationship-based selling12:30 Using a calendar to build loyalty14:34 Customer care beyond the bay17:33 What parenting taught her about leadership19:30 What makes CMA different21:50 How to make your team feel appreciated23:13 How to find joy in your job25:41 Advice to technicians: speak up27:46 Mindy’s take on work-life balance

On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It’s a deep dive into legacy, leadership, and the reality of working flat-rate.David shares how he started through co-op, landed a rare apprenticeship, and became the go-to diagnostic tech. But then he left. Why? Leadership that didn’t fight for his time. And when he returned, everything changed.In this episode, we cover:🙋‍♂️ Why being the best technician in the shop can feel like a curse🙋‍♂️ How he diagnosed a TLX that only failed in the rain🙋‍♂️What real support from a service manager looks like🙋‍♂️How a good shop foreman can make or break a dealership🙋‍♂️Why boring jobs make the best moneyThis is for the tech who wants more. More respect. More growth. More meaning in the work. Don't miss this conversation if you’re leading techs or trying to become one worth following.Chapters:0:00 The technician’s legacy3:00 Hot Wheels to Hondas10:00 Earned Apprenticeship17:00 Dealership promised everything, delivered nothing26:00 Diagnosing the impossible TLX33:00 Shop foremen make or break it42:00 The boring jobs pay the best45:00 Best advice for every tech49:00 Work-life balance isn’t one-size-fits-allIf you're a fixed ops director, service manager, Technician, BDC trainer, SaaS Founder, Service Advisor, or automotive professional looking to understand the future of dealership operations, this discussion offers valuable insights.🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsIf this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.Subscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/Sponsored by The Bearded BrotherhoodPremium beard care products built for technicians.Use code WRENCH15 at checkout: https://thebeardedbrotherhood.cohttps://www.youtube.com/@TheBeardedBrotherhoodhttps://www.linkedin.com/company/the-bearded-brotherhoodPowered by:FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketingThe Lion Partnership — Consulting for service department performancehttps://www.lionpartnership.comhttps://www.linkedin.com/company/the-lion-partnershipDCS - Digital Communication Solutions — Digital Sales and Service Tagshttps://www.dicoso.ushttps://www.linkedin.com/company/digital-communication-solutions/ASOTU - More than Cars - Where Innovative Ideas In Auto Are Bornhttps://www.asotu.com/https://www.youtube.com/@asotu/https://www.linkedin.com/company/asotuToma - "We care about our customers."https://www.toma.comhttps://www.linkedin.com/company/tomavoice/

From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners PodcastToday’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department.From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team.💥 Topics we cover: 👉 Alec’s unexpected career path👉 Why integrity matters👉 What Clemente learned👉 How to build technician trust👉 What it actually means to be a steward👉 Communication shapes team performance👉 The one mindset every technician needs👉 Managing stressIf you're in Fixed Ops, an aspiring leader, or a technician wondering how to level up, this is your playbook. This is how leaders get built.📌 Don’t forget to:👍 Like💬 Comment with your biggest takeaway🔔 Subscribe for more real, raw conversations from the world of automotive🎙️ Listen to The Wrench Turners Podcast🌍 More episodes and resources: https://wrenchturnerspodcast.com📸 Instagram: https://www.instagram.com/mrjoshuataylor/💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/🧔‍♂️ Sponsored by The Bearded BrotherhoodPremium beard oils, balms, and waxes are made for the blue-collar man.Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.💻 Powered by:FixedOPS Marketing — Revolutionizing dealership service marketing. https://www.fixedopsmarketing.comThe Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.comDCS - Digital Communication Solutionshttps://www.dicoso.usChapters: 00:00 Leadership that changes Fixed Ops01:55 Navy to service director 03:45 Clemente’s path07:26 The big transition: smol vs large10:10 Coaching culture: “More or better”12:04 Alec’s leadership test17:03 Mentorship wins21:29 How great leaders build trust27:13 Clemente’s “shop equality”32:30 Advice for techs35:46 How Alec and Clemente manage anxiety

Today's guest, Louise Azzopardi, didn’t just fall into the automotive world. She ran toward it, with confidence and clarity most of us didn’t have at 15. From her earliest days wrenching in rail yards and truck shops to standing on the world stage as the first woman to compete (and win gold) at Australia’s WorldSkills nationals, Louise has never followed the conventional path. She didn’t just want to work in the trades; she wanted to change them.After enduring bullying, sexism, and mental health challenges, Louise stepped into something more powerful than technical mastery; coaching, mentoring, and equipping tradespeople with the emotional tools they were never taught. Now the host of Anxious Tradeswoman (Building Confidence), a life coach, and a global speaker, Louise is on a mission to make the trades a place where everyone, regardless of gender, background, or body size, can thrive.In this episode, we cover:👉 Farm girl to award-winning heavy diesel tech👉 The emotional and physical toll of “toughing it out” 👉 What she means by “There is no tiger” 👉 Boundaries, not bravado, create lasting leadership👉 Practical tools leaders use to support teamsLouise offers real-world advice for tradespeople who feel like they’re constantly on edge, overwhelmed, or doubting themselves. Her message is simple but powerful: You don’t have to “stay strong” just to survive. You deserve to exist, grow, and feel safe where you work.🎙️ Listen to Anxious Tradeswoman wherever you get your podcastsFollow Louise on https://www.instagram.com/louiseazzopardicoachinghttps://www.youtube.com/@louiseazzopardi9275A Special Thank YouThe Wrench Turners Podcast is made possible thanks to our sponsors and partners who believe in supporting the people behind the wrenches.FixedOPS Marketinghttps://www.fixedopsmarketing.comChanging the game in dealership service marketing.The Lion Partnershiphttps://www.lionpartnership.com/Your go-to for industry connections that matter.Digital Communication Solutions GmbHhttps://www.dicoso.usSimplifying sales and service communication.The Bearded Brotherhoodhttps://thebeardedbrotherhood.co/wrench15Premium beard oils, balms, and mustache waxes for the Blue Collar Man. Use code WRENCH15 for 15% off. I do get financial compensation when this happens, I appreciate it when it does.We appreciate these partnerships for helping push the industry forward.— j.Chapters00:00 Intro to Louise Azzopardi01:21 Starting at 1503:33 Mechanic rejection and finding HD06:36 Meeting Sarah; a pivotal mentor10:34 Gender bias and physical limitations13:52 Culture, ego, and asking for help16:07 First-year apprenticeship in a dealership17:49 Working on diesel trucks and rail21:02 How Australian apprenticeships are structured25:37 Trade stacking and EV education30:37 EV, infrastructure, and future of fuel33:09 Sexual harassment, bullying, and mental health35:16 Winning WorldSkills; first woman to do it36:56 “I’m tired of being strong”40:28 Coaching tradespeople in mental resilience42:27 Boundaries and how to communicate discomfort45:13 Emotional intelligence and leadership48:51 You are 50% of every relationship50:18 Louise’s advice: “There is no tiger”51:36 Question from Josh Arnold: “How will you change the industry?”52:08 Louise’s answer: “By giving people the tools to change their world.”52:47 Louise’s question for the next guest: “What do you do to calm anxiety?”53:01 Where to find Louise & upcoming appearances🎧 Listen on Spotify:🔗 Follow Joshua Taylor on LinkedIn:https://www.linkedin.com/in/mrjtaylor/💬 Like, comment, subscribe, and share to support this mission of turning mechanics into leaders.🌍 Wrench Turners Podcast Socials:https://wrenchturners.onlinehttps://wrenchturnerspodcast.comhttps://www.instagram.com/mrjoshuataylor/

Today's guest, Josh Arnold, never planned to be a mechanic. He picked it off a college list like a random raffle number. On day one, his future mentor told him to quit. And honestly, he probably should have. But he didn't.Instead, he worked six days a week at a flat rate, with no shortcuts. Fast-forward, and he is now a Toyota and Subaru Master Tech, a trainer in the shop, and the MyKarma Grand Prix Champion for his top-tier Video MPI skills.In this episode, we cover:Clueless apprentice to award-winning Master TechThe power of doing the jobs nobody wants to doWhy Video MPIs are a game changer How techs can build their careers, increase their pay, and change the industryJosh offers real-world advice for technicians looking to level up. His message is clear: Do things differently, do the work others will not, and watch your career grow.Like, comment, and subscribe to help spread this message and support technicians everywhere.Always looking for guests, please reach out by email to be on the show: joshua@justworkhard.com A Special Thank YouThe Wrench Turners Podcast is made possible thanks to the support of our Partners, Sponsors, and Affiliates.FixedOPS Marketing https://www.fixedopsmarketing.com Changing the game in dealership service marketing. The Lion Partnership https://www.lionpartnership.com/ Your go-to for industry connections that matter. Digital Communication Solutions GmbH https://www.dicoso.us Simplifying sales and service communication. The Bearded Brotherhood https://thebeardedbrotherhood.co/wrench15 Premium beard oils, balms, and mustache waxes for the Blue Collar Man.We appreciate these partnerships in pushing the industry forward!j.Chapters00:00 Intro to Josh Arnold01:21 Josh’s Unexpected Career Start02:14 Why He Chose Auto Tech06:05 Toyota T10 Program Entry09:01 Learning Through Used Cars13:27 Flat Rate Work Strategy16:20 Becoming a Master Tech21:12 Winning My Karma Grand Prix25:32 Video MPI Importance27:23 Getting Paid for VMPI30:49 Continuous Improvement Mindset33:24 Advice for Technicians36:03 Service Quality Specialist Role38:45 Work-Life Balance & Family41:23 Future Goals in Auto Tech42:47 How to Change Industry43:07 Closing Thoughts & OutroListen on Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4Follow us on LinkedIn: https://www.linkedin.com/in/mrjtaylor/If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.Wrench Turners Podcast Socialshttps://wrenchturners.onlinehttps://wrenchturnerspodcast.comhttps://www.instagram.com/mrjoshuataylor/

Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks💈 SPONSOR: THE BEARDED BROTHERHOOD🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair🔗The Bearded Brotherhood "WRENCH15"👉 Follow me for real talk about technician struggles and solutionsIf you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.Business Inquiries:Email to sponsor, guest, or request custom contentAffiliates, Sponsors, and PartnershipsFixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.The Lion Partnership: Your trusted partner for automotive industry connections.QB Business Solutions: Helping dealerships grow with cutting-edge strategies.Digital Communication Solutions: Simplifying Sales and Service Location.Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/SpotifyWrench Turners Podcast on SpotifyYouTubeWrench Turners Podcast on YouTube

Operating Partner, Fixed Operations Director, Coach - David Sparks Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship. David’s story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide. In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy. He shares practical wisdom on: 👉 Proactive learning is essential: technicians must be responsible for their training and career growth. 👉 Respect and trust fuel operational excellence: leaders who personalize their communication get the best results. 👉 Conflict resolution is a leadership skill: handling technician and advisor challenges effectively builds a stronger team. This conversation isn’t just about David’s professional journey; it’s a blueprint for automotive professionals looking to turn everyday workplace challenges into opportunities for growth and leadership. For technicians, mechanics, service advisors, service managers, and fixed ops leaders aiming to increase their impact, develop leadership skills, and improve shop culture, this episode delivers insightful, actionable advice you won’t want to miss. Let’s get into it. PS: Always looking for guests and sponsors! Reach out by email: joshua@justworkhard.com j. Chapters 00:00 Introduction 01:30 David Sparks’ Career Journey 05:10 Owning Your Technician Training 08:50 Attitude vs. Aptitude in Growth 12:40 Climbing the Fixed Ops Ladder 17:30 Leadership Through Communication 23:15 Managing Change in the Shop 26:50 Trust and Personal Leadership 29:10 Self-Reflection for Technicians 33:50 90-Day Rule for Career Growth 38:00 Defining Strong Leadership 41:30 Career Planning for Techs 43:10 Final Takeaways and Wrap-Up David Sparks https://www.linkedin.com/in/david-sparks-b6031119/ Michael Barich https://www.fixedopsdoc.com/ https://www.linkedin.com/in/michael-barich-75210648/ All Things Fixed Ops Clubhouse - Wednesdays 9 am EST https://www.clubhouse.com/house/all-things-fixed-operations If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://wrenchturnerspodcast.com https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

General Manager, Fixed Operations Director, Coach - T.C. Coleman Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership. With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership. In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on: Takeaways: 👉 Cultivate a culture of proactive learning 👉 Respectful communication achieves operational excellence 👉 Learn conflict resolution to harness individual strengths This conversation is not just an exploration of T.C.'s professional milestones but also an instructional guide on transforming everyday workplace challenges into opportunities for growth and leadership. For automotive service professionals aiming to elevate their career trajectory or anyone interested in the nuances of impactful leadership, this episode offers a wealth of insights and actionable advice. Let's get into it. PS. Always looking for guests to be on the show. Reach out by email, link in bio! j. Chapters 00:00 Introduction 03:00 Gearhead to Automotive Leader 08:30 Listening to and Respecting Technicians 14:10 Effective Communication 20:00 Strategies for Building Team Unity 27:00 Insights on Balancing Career 36:20 Empowering Technicians to Speak Up If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4

"Training isn't a cost; it's an investment that pays dividends in skills, loyalty, and productivity." This week on Wrench Turners Podcast Automotive Trainer & Technician Toyota Of Puyallup Inc Wayne Bridges In this episode, I sat down with Wayne Bridges, a 50-year veteran of the automotive industry who’s worn many hats—technician, service advisor, service manager, instructor, and now dealership trainer. Wayne shares his incredible journey, from falling in love with cars as a kid to shaping the next generation of technicians at a dealership that’s committed to investing in its people. Wayne doesn’t shy away from tough topics, like why training is often undervalued in the industry and how mentorship programs can reduce comebacks and increase productivity. If you’ve ever wondered what it takes to create a thriving culture of learning and growth in a dealership, Wayne’s insights are gold. Watch now and find out why building a training-focused dealership might be the best way to attract and retain top talent. Let’s get into it. j. If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com Chapters 00:00 Introduction 02:54 Wayne's Early Passion 06:11 The Importance of Early Experiences 09:04 Lessons from the Lube Rack 11:57 The Evolution of Automotive 14:54 The Shift to Electric Vehicles 18:07 The Role of Training 20:56 The Importance of Continuous Learning 23:50 The Future of Automotive Training 34:02 The Importance of Training 38:13 In-House Training Programs 42:39 Creating a Culture of Learning 49:12 Competing for Talent 54:52 Finding Passion 01:00:13 The Role of Mentorship Takeaways 👉 The first year on the job is crucial 👉 Learning to overcome complacency is a key to growth 👉 Automotive is currently experiencing rapid advancements. 👉 Training is essential for technicians to stay relevant 👉 Employers should view training as an investment 👉 Mentorship can reignite passions 👉 Technicians should take initiative If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"You are not a leader until you've created a leader who can create another leader." This week on Wrench Turners Podcast, Mechanic, Enthusiast, and Entrepreneur Travis Caldwell In this episode, I sat down with a mechanic who knows firsthand that persistence, a positive culture, and respect are key to success in the shop. Travis shared how his journey taught him the importance of mentorship and finding a place where you’re valued. We discussed how listening to every team member—and helping them grow—can make a stronger, more successful crew. His biggest takeaway? Don't let work control your life; invest in mentors who truly support you. It reminds everyone in this industry to keep growing, respect the journey, and lead with purpose. Let’s get into it. j. Chapters 00:00 Introduction 00:59 Travis Caldwell's Journey 06:17 The Importance of Mentorship 12:30 First Year Experiences 16:21 The Role of Leadership 21:17 Favorite Porsche Models 24:07 Lessons Learned from Troubleshooting 26:12 The Challenges of Achievement 29:11 The Importance of Leadership 31:41 Navigating Career Transitions 35:50 The Dynamics of Customer Service 50:05 Balancing Work and Life 56:57 Conclusion Takeaways 👉 Gratitude is essential in life. 👉 Life experiences shape our growth. 👉 Learning from mistakes is crucial. 👉 Navigating relationships requires effort. 👉 Passion drives our work. 👉 Community service enriches our lives. 👉 Advice from others can guide us. 👉 Reflection helps us understand our journey. 👉 Personal growth is a continuous process. 👉 Embracing challenges leads to wisdom. ---- If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

“Just because someone can produce doesn’t mean they’re ready to lead.” This week on Wrench Turners Podcast, Mechanic and Service Manager Scott Auto Group Willie Carter In this episode, I sat down with Willie Carter, a former mechanic turned service manager who knows what it takes to rise in the ranks. Willie shares his journey, from fixing up a beat-up Hyundai Scoupe in high school to leading a team at a major Honda dealership. He doesn’t hold back on the tough lessons he’s learned along the way—like why taking on the jobs no one else wants can be the key to advancing your career. If you’ve ever wondered what it takes to go from the shop floor to management, Willie’s story is packed with insights you won’t want to miss. Watch now and find out why “getting comfortable in the uncomfortable” might be the best advice you’ll hear today. Let’s get into it. j. Chapters 00:00 Introduction 01:19 Becoming a Mechanic 06:28 Challenges and Learning 12:10 First Steps in Automotive 18:22 Transitioning to Leadership 26:12 The Importance of Hard Work 32:26 Advice for Aspiring Mechanics Takeaways Willie's journey into mechanics began out of necessity. Trade schools presented both challenges and opportunities for growth. Experience is crucial for retaining knowledge in the automotive field. Proving oneself in a new environment is essential for gaining respect. Taking on difficult tasks can accelerate learning and career advancement. Leadership requires a willingness to help others and share knowledge. Continuous learning is vital for personal and professional growth. Automotive is evolving, and technicians must adapt to new challenges. Building relationships with colleagues can enhance learning experiences. Embracing discomfort is key to achieving success in any career. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website Business-Focused Content on LinkedIn Entertainment Content on TikTok

"True leadership starts when you realize that every person you lead brings their own strengths and stories to the table." This week on Wrench Turners Podcast, Mechanic, Fixed Operations Director, and Coach Bozard Ford Lincoln Jeremy Stephens In this episode, I got to sit down with a technician-turned-fixed-ops director, who’s proof that grit and character drive success in the automotive world. Jeremy shared how his journey taught him that the tough experiences—especially those early days on the shop floor—shaped him into the leader he is today. We talked about building a culture where positive energy matters, and where listening to every voice in the shop creates stronger teams. His biggest takeaway? Invest in yourself every day and don’t shy away from honest feedback. It’s a powerful reminder for anyone aiming to lead with heart and purpose. Let’s get into it. j. Chapters 00:00 Intro and Welcome 01:09 Jeremy’s Start 04:25 Early Days 06:00 Learning the Ropes 10:22 The Value of Tips 13:26 Stepping into Leadership 15:56 Discovering Leadership 18:32 Building a Positive Workplace Culture 21:59 Handling Challenges 26:47 Getting Feedback 29:57 Advice for Young Technicians 35:27 Investing in Personal Growth 37:32 Finding Mentors 41:10 Key Takeaways J. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Just shut up and listen." This week on Wrench Turners Podcast, Mechanic and Assitant Service Manager https://www.scottautogroup.com/ Brooklynne Morse As an assistant service manager and former mechanic, Brooklynne shares her journey in the automotive industry and offers advice for mechanics to be happier, healthier, and more productive. We chat and emphasize the importance of attention to detail and the ability to adapt to different tasks. We also discuss the significance of making mistakes and learning from them, the value of effective communication with customers, and listening to their concerns. The key point is finding the silver lining in challenging situations and we encourage mechanics to always strive for improvement and to find joy in their work. Let’s get into it. Chapters 00:00 Introduction 00:39 Starting in Automotive 02:17 Spatula's to Hammers 03:01 Consistency in Automotive 03:56 Learning from Mistakes 05:28 Importance of Detail 06:46 Transitioning from Culinary to Automotive 08:30 First-Year Challenges 10:52 Training and Income 11:25 Specializing in Unpopular Tasks 12:00 Income Potential 14:18 Challenges in Automotive 16:05 Super Tech Program 17:08 NVH Tools and Techniques 18:06 Water Leaks 20:32 Challenges with Specific Models 21:28 Leadership Aspirations 23:08 Customer Interaction 24:36 Importance of Listening 26:01 Key Skills for Mechanics 27:07 Mechanics Aspiring to Leadership 28:15 Conclusion J. Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"You have to make decisions and whether the decision leads you down the correct path or not, you don't know until you start walking it." In this episode of Wrench Turners Podcast Mechanic, Shop Owner, and Content Creator  @HumbleMechanic  Charles Sanville In this riveting episode of The Wrench Turners Podcast, Charles "The Humble Mechanic" Sanville shares the unfiltered truth about climbing the ranks in the automotive industry, starting with his earliest tinkering days to mastering the art of warranty work. He unpacks the real challenges and pivotal decisions that shaped his career, offering a raw look at the highs and lows of life as a mechanic. With his unique blend of humor and hard-earned wisdom, Charles discusses the crucial role of lifelong learning and the surprising ways personal passion drives professional success. Every anecdote is a lesson in resilience and innovation—whether it's navigating complex repairs or steering through career transitions. Tune in for an unforgettable journey that promises to inspire, educate, and transform the way you view the mechanics behind the machines. Chapters 00:00 Introduction 05:20 Mechanics of Passion 11:40 Diving into the Details 17:10 Navigating Career Changes 22:30 Value Technical Education 30:00 Warranty Work Strategies 36:50 Embracing the Journey 42:25 Personal Stories 48:30 Shop Floor Dynamics 53:40 The Future of Auto Mechanics 61:00 Key Takeaways 68:15 Conclusion J. —- Wrench Turners Podcast on YouTube: Click for YouTube Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"It's 10 times harder than it's portrayed on social media." This week on Wrench Turners Podcast, Entrepreneur and owner of Vehicle Reman Jonathan Carr https://www.vehiclereman.com/ We cover topics such as entrepreneurship, the benefits of vehicle remanufacturing, the importance of repair and remanufacturing in the automotive industry, urban development, property appreciation, the importance of communication between technicians and service advisors, and the resurgence of the trades. Jonathan and I also touch on the nostalgia of repairing rather than replacing, the personal motivations behind starting a business, the potential for growth in Automotive Leadership, and success in the industry. Let’s get into it. J. —- Chapters 00:00 Introduction to Riverside recording platform 00:55 The mission of the Wrench Turners Podcast 13:26 The importance of clear communication 21:03 The challenges and expertise of technicians 23:51 The Challenges of Running a Service Center 28:26 Delegation, Automation, and Deletion 40:14 The Joy of Working on Motorcycles 45:51 The Need for Vocational Training 53:13 Catalyst for Vehicle Reman 54:16 Vehicle Remanufacturing Process 57:49 Repair vs. Replacement 01:00:43 Repair and Remanufacturing 01:04:54 Nostalgic Appeal of Repair 01:07:46 Vocational Training and Business Ownership 01:16:09 Fostering a Positive Work Environment 01:21:27 Advice for Technicians 01:26:38 Conclusion and Final Thoughts Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"If you can't explain it simply, you don't understand it well enough." This week on Wrench Turners Podcast, Mechanic and Content Creator David Crossland aka Mechanic Mouse Summary In this episode, David and I discuss his journey as a heavy goods vehicle (HGV) Technician and content creator. He shares insights on the importance of mentorship in the trade, the challenges and benefits of creating online content for mechanics, and the significance of maintaining a work-life balance. David emphasizes that being a mechanic is not just a job but a lifestyle and highlights the value of passion and continuous learning in achieving excellence. Key Takeaway's 👉 Prioritize your health and life 👉 Be passionate to excel in your work 👉 Start with basic human decency Chapters 00:00 Introduction and Guidelines 02:59 Journey into the Automotive Trade 09:46 From Fabricating to Diagnostics Technician 16:37 The Role of Mentors in Skill Development 22:12 Content Creation and Knowledge Sharing 24:47 Simplifying Concepts: Understanding and Explaining 26:55 The Value of Continuous Training 27:57 Respect and Camaraderie in the Workshop 29:22 Building a Supportive Online Community 42:58 Finding a Work-Life Balance Let’s get into it. J. —- Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"The more you put into [education], the more you get out of it." This week on Wrench Turners Podcast,  Technician at Elgin Toyota Jake Pratt Jake, a seasoned mechanic, talks about his journey into the automotive industry, his education at UTI, and his recent work at a Toyota dealership. They emphasize the importance of continuous learning, the benefits of working on reliable vehicles, and the need for a supportive work environment. The conversation also covers troubleshooting complex issues, the value of service contracts and wear package insurance, and the necessity of teamwork and accountability in the automotive field. Let’s get into it. j. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners?sub_confirmation=1 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details

"Do you start them with once upon a time?" 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 4 Elevate your RO Stories The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary The conversation revolves around the use of specific words and details in narratives and stories in the field service industry. Marshall shares his practice of using words like 'interface' and 'adjust' to elevate the professionalism of his stories. Russell emphasizes the importance of simplicity and conciseness in narratives. Joshua discusses the relevance of including specific torque specs and contextual information in stories. Richard shares his approach of using document IDs and tag words to provide relevant information in his narratives. Key Takeaways: 👉 Use specific words like 'interface' and 'adjust' 👉 Simple, clear, and concise 👉 Relevance over detail Remember: Negative Pushes, Positive Pulls, and always clean your toys before you put them away. Let's get into it. J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details Daily: 2015 Hyundai Sonata (Shopping for an old Chevy Truck atm)

The innovation that happens post-crisis, is vital to the progress of our industry. This week on Wrench Turners Podcast, Market President at Dynatron Software, Inc. Brad Paschal Brad Paschal is a lifelong learner and key "giver of documents" as Dynatron. Brad shares his unique insights on the automotive industry, emphasizing the importance of problem-solving and innovative thinking in dealership management. Brad provides actionable advice for improving dealership efficiency and customer satisfaction, from leveraging big data to enhancing dealership operations to his impactful role during crises like the CDK cyber issue—a must-listen for professionals eager to push the boundaries of traditional dealership management. Chapters 00:00 Introduction to Host and Guest 05:05 Discussion on Cybersecurityy 10:08 Brad Paschal’s Journey 15:57 Leveraging Data 21:30 Significance of Relationships 26:14 Importance of Creativity 31:08 Impact of Mentorship and Innovation 36:25 Cross-training Staff 41:43 The Role of Technology 47:17 EVs and New Technologies 52:12 Brad's Transition 57:35 Utilizing Innovative Marketing Tactics 1:03:56 Finding Fulfillment Let’s get into it. J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details