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A Sherpa's Guide to Innovation
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A Sherpa's Guide to Innovation

Author: The Innovation Engine at Atrium Health

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Are you looking to better understand and apply innovation theories, methods, and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships @SherpaPod @HealthPodNet Music Credit: Aurus Audio
102 Episodes
Ben & Jay are joined by Dr. Bon Ku, Director of Jefferson Health Design Lab in Philadelphia.  Dr. Ku is well-known on a number of fronts - a practicing emergency medicine physician; a leader in teaching design to medical students and physicians; a co-author of Health Design Thinking; host of Design Lab podcast; and from his prominent role in TNT's Chasing the Cure.Hear Bon talk about the amazing work he and his team do to help the most vulnerable communities in Philadelphia, how Design Lab is like a small restaurant, and his other creative projects.See and hear more Bon Ku:Dr. Ku at Mayo Transform 2017Dr. Ku on Masters of Scale Rapid ResponseDr. Ku on InstagramAll Things Twitter:Bon KuDesign Lab PodcastA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben & Jay return from a short break to talk with a rising star - Abrea Armstrong, Senior Marketing & Communications Coordinator for the Innovation Quarter.  The iQ is an innovation district in downtown Winston-Salem, NC, bringing together forward-thinking companies in the areas of research, business and education in biomedical science, information technology, clinical services and advanced materials.  Atrium Health Wake Forest Baptist has led the development of the Innovation Quarter in partnership with city, county and state government, local businesses, developers and community members,Hear Abrea talk about the origins of iQ, what brought her there, and how iQ has an impact on the community.  In addition, hear about her own business, 91-2-Infinity, which provides a full suite of marketing services and digital strategy from an inclusion-perspective.  A storyteller, a poet, an entrepreneur, a connector, a journalist - you will quickly appreciate Abrea's passion and creativity.LinkedIn:Abrea ArmstrongInnovation QuarterAbrea on InstagramThe Sherpas on Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
An episode 20 years in the making! For our 96th episode, Ben welcomes long-time friend Matthew Swift, co-founder and CEO of Concordia, to discuss how he innovates in the world of public affairs.  Concordia is a nonprofit, nonpartisan organization dedicated to actively fostering, elevating, and sustaining cross-sector partnerships for social impact, including hosting the annual Concordia Summit. Matt described Concordia as "A forum discussing the world not as one person sees it but as a broader collective sees it, with no bias towards political party or political movement, and no bias for public sector or private sector."Learn how the idea for Concordia started at a student auction at Georgetown University, and how the Concordia Annual Summit began as a small event with 100 people (mostly friends and family, Matt admits) to now hosting nearly 4000 attendees with  representatives from 90 countries and 17 sitting heads of state.Additionally, Matt shares his insights on how to convene leaders to drive change, as well as:Counsel for healthcare innovators about how to approach public/private partnershipsThe experience design of a Concordia Summit eventWhy the response to Covid-19 is perhaps the greatest public/private partnership in historyOn Twitter:@MatthewASwift@ConcordiaSummit@SherpaPod@TheBenReportSupport the show (
Ben & Jay are joined by David Duncan, Managing Director at Innosight and author of The Secret Lives of Customers:  A Detective Story About Solving the Mystery of Customer Behavior.  This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory.   Hear why Dave choose a fictional narrative approach to the majority of the book, some of his own real-life experiences as a "market detective", and his experience collaborating with Dr. Clayton Christensen, Karen Dillon and Taddy Hall on Competing Against Luck: The Story of Innovation and Customer Choice.All Things Twitter:David DuncanInnosightA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit!  Life-Affirming Joy of Giving Up".  Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion. Her new book, published by New Degree Press in April 2021, seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.Hear what caused Coonoor to write this important book, how it connects to her design thinking work, and the connection of quitting and privilege.  And of course, Ben & Jay find a connection to Jobs To Be Done theory, because they just can't help themselves.  Stick around after the outro music for an improv bonus from Coonoor & Jay!Find Coonoor on Instagram:  @coonoorbehal, @iquitbook, @mindhatchllcFacebook:  @mindhatchllcTwitter:  @mindhatchllcThe podcast and its hosts on Twitter:@SherpaPod@TheBenReport@JayGerhartSupport the show (
Ben & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution.  The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation.  Hear about the physical and virtual experiences the Center creates to inspire inventors and innovators of all ages and its efforts to foster a diverse and inclusive ecosystem.  Along the way, Arthur sprinkles stories of interesting inventors and innovators that you may not have heard of.  You are likely to book your next trip to Washington, D.C. after this episode!All Things Twitter:@SI_Invention@SherpaPod@TheBenReport@JayGerhartSupport the show (
Liz Markle PhD believes innovation in health and wellness isn't a new pill or superfood or wearable but a return to the universally applicable and radically simple advice to move, nourish, connect, and be. Tired of patients not making progress in between doctor visits, Liz wanted to make it easier for people to design their lives so that healthy behaviors were the default. Enter Open Source Wellness, a "behavioral pharmacy" that is high-touch and powered by connection, leading to health transformation. Listen to learn more about: Liz's career arc The genesis story of Open Source WellnessOSW's business modelHow a hypothetical $10b grant from the Gates Foundation would scale OSWVideo: What is Open Source Wellness?Credit to Mad*Pow and the Health Experience Design Conference for making the connection.On Twitter:@DrElizMarkle@OpenSourceWell@SherpaPod@TheBenReport@JayGerhartSupport the show (
Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta.    The Hatchery supports student innovators and entrepreneurs from all Emory University schools, and covers all stages of innovation from inspiration and learning to projects and startups. This 15,000 square foot center opened in February 2020 - which required a quick pivot after just "two great weeks" due to COVID-19.   From academia to the super early days of podcasting to Turner Classic Movies to university-based innovation, Shannon consistently works at the intersection of learning, innovation and brand strategy.  And he's really good with language.Emory Innovators (Podcast)Might Could - Stories of Innovation in the ATL (Podcast)Out of the Past:  Investigating Film Noir (Podcast)Noircast.netAll Things Twitter:Shannon CluteA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm.  Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innovation.  She also provides important insights on the impact of race and gender intersectionality in the workplace, her efforts to lead change in diversity and inclusion, and how this connects to innovation.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky, a growth and product consultant for healthcare startup companies and the founder and writer of And nope, it's not a pizza company. Rather, it's a blog that serves up slices of healthcare insights about digital health, value-based care, and other industry innovations  in an entertaining and thought-provoking way. We talk about:His decision to strike out on his own as a consultant and writerAssessment of the flurry of digital health investment over the last 12 monthsThe advantages health systems possess amidst the onslaught of  disruptionA potential playbook for health systems who want to successfully partner with startupsWhat he would whisper to President Joe Biden about health policy as he collects the White House garbageSubscribe to the Healthcare Pizza newsletter HERE.Andy also serves up slices of insights on his Twitter and LinkedIn accounts, so be sure to follow!On Twitter:@SherpaPod@HealthcarePizza@TheBenReportSupport the show (
Ben & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico.  Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive innovation focused on the consumer's Jobs To Be Done and the concept of non-consumption.  His work is literally saving lives.  Readers of Clay's 2018 book, The Prosperity Paradox, co-authored with Karen Dillon and Efosa Ojomo, will remember Javier's story, which was featured as a live case study in market-creating innovation.  For more on market-creating innovation, see the Global Prosperity content published by The Christensen Institute, authored by Efosa Ojomo and Lincoln Wilcox.Also, The International Finance Corporation, an affiliate of The World Bank, authored an excellent case study of Clínicas del Azúcar.   Download and read here.All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs.   Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users.  She also co-founded Common Cents Lab, a Duke University initiative dedicated to improving the financial well-being for low to middle Americans.Hear Kristen talk about:The application of behavioral science in healthcare, including how we might encourage better adoption of public health measuresThe connection between Jobs To Be Done theory and behavioral scienceHow her partner using social influence to get her to have Lasik surgeryHer early experience at Intuit, a company admired for its approach to innovationWatch Kristen's TED Talk hereCheck out the Behavioral Design BootcampAll Things Twitter:Kristen BermanA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey!  Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more.  All Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
This episode was originally released on January 28, 2020.  Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man.memoriesofclay.comHow Will You Measure Your Life?The Clayton Christensen InstituteThe Forum for Growth and Innovation at Harvard Business SchoolSupport the show (
Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn.  Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward.  Plus, what have been their favorite A Sherpa's Guide to Innovation episodes?  What a great way to wrap up 2020 with two insightful and thoughtful leaders who don't shy away from bring their heart and their empathy to the workplace.  Thank you all for listening and we look forward to 2021, which will bring our 100th episode!All Things Twitter:Dr. Rasu Shrestha (as if you're not following him already!)Todd DunnA Sherpas' Guide to InnovationBen TingeyJay GerhartSupport the show (
One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University.  Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the community and the unique role a University plays in the regional entrepreneurial ecosystem. A little more about Terik: He's a multi-industry innovator himself, with experience developing and managing projects intersecting with higher-education, economic development, international affairs, and more. Through the U.S. Department of State, Terik has served in several roles such as US-China Entrepreneurship and Innovation Fellow, Global Innovation Fellow, Young Leaders of Americas Fellow, and an Entrepreneurial Ecosystems Fellow. A member of Harvard Business Review’s Advisory Council, Terik also focuses his energies by supporting organizations like VentureWell and the Greenlight Fund, as well as local organizations like NC Idea, Startup Weekend, and the Local Initiatives Support Corporation. On Twitter:Terik TidwellA Sherpa's Guide to InnovationBen TingeyJay GerhartHealth Podcast NetworkSupport the show (
Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan.  Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health.  In addition to her great work at UPMC Health Plan, Ellen talks about two additional passions, the global PinkSocks movement and a recent book she co-created with photographer Anita Buzzy-Prentiss, PORCHRAITS - Pittsburghers on Their Porches During Quarantine.Buy Porchraits HereConsider donating to PinkSocks Life to spread love, joy and hug across the world!Other references:Susan A. MurphyScience & Human Behavior by B.F. SkinnerBuilding HAll Things Twitter:Ellen BeckjordFollow #PinkSocksA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen.  Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fast Company, WIRED, Variety and others.  Scott talks about the differences between innovation at startups and innovation within large companies, his recent piece entitled "7 Tough Truths About Corporate Innovation in 2020," and other insights gleaned from years of covering a wide range of innovation leaders.Innovation Answered PodcastInnovation Answered - Inside the Mind of Clay ChristensenAll Things Twitter:Scott KirsnerA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott.  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School’s Clayton Christensen for the last 20 years, including Competing Against Luck: The Story of Innovation and Customer Choice. Taddy's storytelling, energy and humor shine through this engaging discussion that sits at the intersection of innovation and brand.Watch a recent webinar from Taddy: (see Episode 2 in the Lippincott series)Great reads from Taddy and friends:Marketing Malpractice: The Cause and the CureSearching for New Ideas in the Curious Things Your Customers DoAll Things Twitter:A Sherpa's Guide to InnovationBen TingeyJay GerhartTaddy HallSupport the show (
Ben & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences, and Designing Web Navigation.  Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization.  Since the episode was recorded, Jim has also launched a new Jobs To Be Done learning platform, JTBD Toolkit.  Jim also has a web site, Experiencing Information, where you can learn more about him and book office hours.  Stick around after the discussion for a special musical treat courtesy of Jim!See Jim discuss customer journey mapping as compared to job mapping through the lens of the chicken crossing the road.All Things Twitter:Jim KalbachJTBD ToolkitA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
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