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Modrn Business

Author: Ryan Hicks

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MODRN BUSINESS Podcast explores lessons from leaders in franchising AND franchise technology. Join our community of growth minded franchise entrepreneurs and "intrepreneurs". Hosted and Produced by Entrepreneur & technology evangelist Ryan Hicks, and Co Hosted by business partner Zack Fishman.
412 Episodes
In this Supplier Wire Series episode of Modrn Business Podcast, Ryan Hicks chats with Carl Udler, Sr. Director of Marketing from Hughes. Hughes is a global managed service provider with 50 years of experience in connectivity and communication that helps our clients thrive in whatever the future brings. Ryan and Carl talk customer experience and technology, specifically how to make franchisees more profitable while also protecting them on the cybersecurity front. Connect with today's guest: Register for the Franchise “UnConferences” at
In this episode, Zack chats with the Co-Founder & CEO of Sticky Fingers Cooking, Erin Fletter. We discuss how Erin came up with the idea to franchise, how they differentiate from others in the children's cooking arena and what their ideal candidate profile is shaping up to look like.
In this special Modrn Business episode, we go behind the scenes of one of the fastest growing franchise brands in 2022, Rolling Suds. With the help of Co-Founder & CEO Aaron Harper and Board Member (and serial investor) David Barr; Modrn Business explores what makes this brand one of the most sought-after in the franchise market today!
Zack chats with the Founder & CEO of Pure Glow, Lauren Rampello Becotte about the growing "sunless tanning" space within franchising. In this episode, we cover the stigma facing her industry, the staffing advantage she has over other boutique wellness brands and why Lauren believes this brand can work all over the USA.
In this Supplier Wire Series episode of Modrn Business Podcast, Dean Hatzitheodosiou, the FSN Chief Sales Officer, chats with Matt O'Brien, Managing Director from Dynaxe Workforce. Dynaxe Workforce utilizes their business immigration expertise to support companies nationwide battling labor shortages and high turnover. Dean and Matt discuss the challenges of QSR (Quick Service Restaurants) in solving labor shortages. Matt shares his experience with various sales roles across several industries and explains his current role at Dynaxe Workforce. Connect with today's guest: Register for the Franchise “UnConferences” at
In this episode, Zack chats with one of the hottest brands in the Food & Beverage world, Taziki's Mediterranean Cafe. Through his conversation with CEO, Dan Simpson, and Senior Director of Marketing, Julie Wade; Zack delves into the secrets of Taziki's success. From loyalty programs, to the prominence of LTOs, the brands entrance into non-traditional to the founding story; this episode has it all!
In this episode I had a great conversation with Dok Kwon, COO of Cupbop, a fast growing Korean BBQ in a cup franchise opportunity. In the episode we discussed the Cupbop brand story, growth, investment opportunity, and future plans Dok's Background: - Originally from Korea, moved to the US at age 11 - Worked in finance at Goldman Sachs and Citadel as an investor and analyst - First encountered Cupbop as a customer when it was a food truck in Utah - Joined Cupbop 4 years ago to help scale the brand nationally Cupbop Overview: - Founded in 2013 in Salt Lake City Utah, now over 50 locations in 6 states - International presence with 170+ units in Indonesia - Korean BBQ ingredients like meat, rice, noodles served in a cup - Customizable with different proteins, spice levels, and sauces - Popular menu items: Combo Bop, Beef Bop, Rock Bop (Korean fried chicken) Growth and Expansion: - Planning to reach 100 locations by 2024, with focus on multi-unit franchise partners - Looking for experienced operators to grow brand thoughtfully and maintain culture - Unit investment around $400-500K for buildout, good unit economics Brand Strengths: - Strong branding and social media presence organically built - Viral TikTok account with over 700K followers - Appeared on Shark Tank in 2019 for exposure - Raving fan base, high online reviews and engagement Tailwinds and Market Potential: - Riding wave of interest in Korean culture and food - Creating new QSR category as first national Korean food brand - International presence with 170+ units in Indonesia, plus inquiries from Dubai and elsewhere Takeaways: - Differentiated emerging franchise with strong unit economics - Experienced leadership team focused on culture and quality - Authentic brand with engaged following and growth momentum
In this Supplier Wire Series episode of Modrn Business Podcast, Ryan chats with Derrick Ableman, Marketing Manager of Northeast Color. Northeast Color produces branded decor and interior/exterior signage solutions for the franchise industry—with a special focus on Value Engineering and product optimization. Ryan and Derrick talk about Northeast Color's years of experience producing branded interior and exterior signage for national chains of all sizes and varieties, how they help locations launch on time and on budget, and maintaining brand consistency with an eye toward maximum impact. Connect with today's guest: Register for the Franchise “UnConferences” at
In this Modrn Business Podcast, Zack welcomes back Shelly Sun, CEO & Founder of Brightstar Care, to the show. We discuss her amazing founding story, how Brightstar differentiate from others in the home health space, how she gives back to the franchise space through her Franchise Certification program at Univ. of Tennessee and Shelly's tireless work in providing opportunities for students and nurses to join the industries she loves.
In this episode, Zack chats with the CEO of Naf Naf Middle Eastern Grill, Greg Willman. We discuss Greg's journey to CEO, the approach towards prototypes/location mix, the secret to the brand's simplicity, how menu innovation plays a role and plans for 2024.
In this Modrn Business episode Ryan chats with Founder & CEO of Premium Service Brands, Paul Flick.
In this Supplier Wire Series episode of Modrn Business Podcast, Zack chats with Petro Loychuk, CEO of Discover My Franchise, a cloud-based sales tool that offers a customizable Discovery Center connected to a powerful Discovery Relationship Manager (DRM), enabling franchisors to streamline their sales process, nurture leads, and drive franchise growth while encompassing a franchise brand's image and vision. Zack and Petro talk about the inner-workings of a "Franchise Discovery Center," how emerging brands are using it to customize their sales process, why a "DRM" is different than a "CRM" and why DMF believes they are the future of franchise sales. Connect with todays guest: Register for the Franchise “UnConferences” at
In this episode, Zack chats with the COO of Kolache Factory (and fellow franchise kid), Dawn Nielsen. We discuss the humble beginnings of the brand, how they educate America about kolaches, how they motivate their employees to love working for the brand, non-traditional vs. traditional development and exciting new initiatives in the works for the brand (including a 3rd generation Nielsen joining the brand)!
In this episode, Zack chats with the CEO of Stronger Youth Brands (otherwise known as the owner of Soccer Shots and Little Kickers), Justin Bredeman. We discuss soccer's emergence in America, how his brand helps prepare leaders of tomorrow, the role they play in soccer's massive growth in the US and about major plans for the rest of 2023.
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In this Modrn Business episode, Zack welcomes back Grumpy's CEO Daniel DeLeon back to the show. We cover how they engrain themselves in the local community, their ideal franchise candidate, how menu innovation plays a role in their brand and target markets for the brand's first locations outside of Jacksonville.
In this Supplier Wire Series episode of Modrn Business Podcast, FSN CSO Dean Hatzitheodosiou sits down with Sam Gerace, CEO of Lineup.AI, an AI-driven scheduling platform allows franchisee managers to set and manage labor targets on a minute-by-minute basis, making it easier for operational managers to meet them. Dean and Sam discuss the benefits of using AI-powered scheduling and scheduling software for restaurant franchisees to improve profitability and reduce labor costs. Sam highlights its ability to analyze historical data and compare the impact of different holidays on different locations, allowing managers to focus on making decisions based on well-informed information. They also explore the possibility of integrating data from other areas such as holidays into the platform for better understanding and evaluation. Connect with todays guest: Register for the Franchise “UnConferences” at
In this Supplier Wire Series episode of Modrn Business Podcast, FSN CSO Dean Hatzitheodosiou sits down with Tushar Mishra, Co-Founder of Delightree, a modern app to manage your franchises, everything from your ops manual, new location onboarding, training, support, inspections and more! In this episode, Tushar discusses his role in helping franchises improve customer experience by helping them with ops, training and communication with an all-in-one franchise management platform. Connect with todays guest: Register for the Franchise “UnConferences” at
In this episode, Zack talks to President & CFO of TaKorean, an emerging Latin-Asian Fusion brand out of DC. They discuss how they educate consumers about this new category, their growth plans and their real estate prototypes in urban/suburban markets.
In this Modrn Business episode Ryan talks with Colette Bell, the Co-Founder of Ace Handyman Services.
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