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Industry Matters - Powered by VGM
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Industry Matters - Powered by VGM

Author: VGM & Associates

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A podcast that delivers business solutions, best practices, government updates, reimbursement advice and more to home medical equipment, complex rehab, home accessibility, mastectomy and women's health providers, as well as orthotics and prosthetics practitioners.
96 Episodes
In this episode of Industry Matters VGM’s Midwest Regional Account Manager, Jay Kopriva talks with VGM Vendor partner,  International Bio Physics and VGM Member, Advanced Medical DME about a study they conducted and the astounding results they found. 
In today’s episode of Industry Matters Dave Lyman, VP of sales for VGM & Associates talks with Business Marketing Managers from Philips Respironics and the President of VGM Fulfillment about different options for fitting patients for CPAP masks as well as inventory management.
In today’s episode of Industry Matters we discuss a home accessibility tax incentive bill and what you can do to help! Vice President of VGM Live at Home , Jim Greatorex talks with Louis Tenebaum, Founder and CEO of the HomesRenewed Coalition.  For more information visit
In this podcast, billing and reimbursement experts Ronda Buhrmester and Dan Fedor discuss the funding landscape in 2021 and cover ongoing COVID-19 waivers, the payment rates (fee schedule, SPA, etc.), and what we are seeing as the most common denials and how to avoid them. Access all billing and reimbursement resources on the members-only portal! Log in today at
In today’s episode of Industry Matters President of U.S Rehab, Greg Packer and Vice President of Rehabilitation Program Development at HOMELINK, Kyle Walker,  wrap up a 3-part podcast series on the importance telehealth has played, and will continue to play in the complex rehab industry.  
In this episode of industry matters Director of Wound Care, Heather Trumm talks with Stacey Mullis, Director of Clinical Marketing at Permobil where “Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our daily lives.” Heather and Stacy are going to dive right into dive into something that is often overlooked, and that is seated posture in wound care. 
In this episode, Wayne van Halem, President of The van Halem Group, and Ronda Buhrmester, Senior Director of Payer Relations for VGM & Associates, work through the important details around billing, reimbursement, and audits when it comes to knee and back braces, the two categories included in Competitive Bidding Round 2021.
Today, we sit down with Christina Throndson, Business Development Strategist of Hellman, a division of VGM. COVID-19 is a hot topic, but how can it not be? It's the reason we've all been forced to change our lifestyle for many months. While your target audiences may not have changed, their behaviors and expectations have. As we begin to carefully approach "living as usual,” Christina chats with us about what methods of adaptation are necessary to capture and connect with our customers and prospects. For more information, you can contact Christina at 866-621-4514 or at You can also check out Hellman’s websites at and To order a customizable video created by Hellman, visit
This is second podcast on a new course being developed for telehealth in complex rehab. This podcast will examine the finer details like procedures, documentation, service and repair, and reimbursement with a variety of experts; Kyle Walker, MHA, ATP is the Director of Operations of Assistive Technology with VGM Homelink.  Mark Schmeler is an Associate Professor and the Vice Chair for Education Training in the Department of Rehabilitation Science & Technology at the University of Pittsburgh. Dan Fedor  currently serves as the Director of Reimbursement for U.S. Rehab a division of VGM & Associates. Rachel Hibbs, DPT, NCS, ATP is an Assistant Professor and Director of Continuing Education at the University of Pittsburgh Department of Rehabilitation Science and Technology in the School of Health and Rehabilitation Science. She earned a B.S. in Rehabilitation Science, Steve Mitchell is an occupational therapist who works as a Clinical Specialist in Seating/Wheeled Mobility and Assistive Technology for the SCI/D Service at the VA Northeast Ohio Healthcare System in Cleveland, Ohio. 
In this episode we sat down with Patty Mastandrea is Chief Executive Officer (CEO) of MedCare Equipment Co., LLC, headquartered in Greensburg, Pennsylvania. She has more than 30 years of experience in healthcare and has demonstrated expertise in business development and healthcare operations throughout her career. And, most recently she won VGM's HME Woman of the Year award. This award is in its fifth year and recognizes one woman in the industry who has made significant contributions throughout her career to her company, community, and the HME industry. The award was presented during a special virtual ceremony on Oct. 22. 
In honor of Respiratory Care Week from Oct. 25-31, we chat with Nikki Strait, a respiratory therapist (RT) from Medical Services Company about what her profession means to her. 
In this episode, Todd Eagen, president of OPGA, a division of VGM  Associates, sits down with Lesleigh Sisson, owner of O&P Insight. They discuss how O&P Insight, a consulting business, offers comprehensive, specialized business training and policy and procedure manuals for practice management, workflow, staff development, and compliance to help O&P practices be more profitable, provide better care, and be more efficient. To learn more, visit
In this episode, we visit with Ronda Buhrmester, Sr. Director of Payer Relations & Reimbursement for VGM & Associates, and Dan Meyer, Chief Revenue Officer for Repair Authority, about providers’ most pressing questions about CPAP repair and how Repair Authority has the solutions providers are looking for.For more information, contact Repair Authority at or visit 
In this episode we talk with Lori Miller and Jamie Lee Breast Cancer Awareness Month.  October is Breast Cancer Awareness month and we wanted to highlight some of the amazing women who impact this industry every day and those strong women who have not only conquered breast cancer, but dominated it! Lori Miller is the manager at Naturally Yours in Illinois. Lori is also a certified mastectomy fitter. Jamie Lee is not only a breast cancer survivor, but she is a business owner, a model, has walked the runway, and continues to be a force to be reckoned with.
In this episode, Todd Eagen, President of OPGA, chats with Wayne van Halem, President of The van Halem Group, about the return of CMS audits and what it means to orthotic and prosthetic providers. For more information, visit
In this episode, we sit down with Arienne Martinez, director of training and development for HOMELINK, a division of the VGM Group. Arienne chats with us about her recent article that was featured in the latest VGM playbook, “Protecting Your Most Important Asset: Your People,” about keeping your employees engaged during the pandemic, especially with much of the workforce working remote.  To read this article, visit and download "Protecting Your Most Important Asset: Your People."
In this episode, we sit down with Paul DiMarco and discuss how to maximize your team by identifying their strengths through the Clifton StrengthsFinder program. All people have a unique combination of talents, knowledge, and skills—strengths—that they use in their daily lives to do their work, achieve their goals, and interact with others. When people understand and apply their strengths, the effect on their lives and work is transformational. People who use their strengths every day are six times more likely to be engaged in their work and three times more likely to say they have an excellent quality of life. Yet, many people don't know what their strengths are or have the opportunity to use them to their advantage. In fact, many people tend to focus on fixing their weaknesses. By exploring the ways in which you naturally think, feel, and behave, you can identify and build on the areas where you have infinite potential to grow and succeed. This is not just for you, but can be used for your team(s) at work. Optimizing your employees' strengths will optimize their, and your whole organization’s, performance!To learn more, reach out to Paul at
Shannon Eckhardt, Ryan Longhorn, and Monica Rogan, are all VPs of Operations at HOMELINK, a subsidiary of VGM Group. In this episode, they join us for a conversation about operations the size of HOMELINK and how this group has adapted this year during the COVID-19 pandemic.
Dr. Mark Schmeler, Associate Professor and the Vice Chair for Education Training in the Department of Rehabilitation Science & Technology at the University of Pittsburgh, Dan Fedor, Director of Reimbursement for U.S. Rehab, Kyle Walker, Director of Operations of Assistive Technology with VGM Homelink, and Greg Packer, President of U.S. Rehab, talk about a new educational program focused around telehealth and CRT. In this episode, they discuss the history of telehealth, how providers are willing to challenge the status quo by embracing untraditional methods for assessments and non-billable services within virtual technology, the policies surrounding telehealth services from a payer standpoint, and how telehealth is not a one-size-fits-all solution. This is first of a series of podcasts about the new telehealth course.
In this episode, Ronda provides an update on a variety of billing and reimbursement topics, including mass adjustments for non-rural areas, post-public health emergency and waivers, the oxygen equipment National Coverage Determination (NCD), competitive bidding, and more! To stay up to date on more topics like this, be sure to subscribe to the VGM Government blog to get updates sent to your email! Subscribe today at
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