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Path to Good

Author: VIPdesk Connect

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VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clients and customers.
27 Episodes
Now that working from home is here for the long term Jen and Maggie provide some tips as well as things to consider while recruiting for remote positions. How do you showcase your culture? What are the technical considerations and how can you get creative and flexible with how your team works and where you hire? --- Send in a voice message:
It's customer service week! A great time for you to show some extra appreciation for your customer service team. We share a classic episode with some tips and fun and easy ways you can celebrate. --- Send in a voice message:
Jen, Maggie, and Jeff are joined by Jason Dichter, Principal, BPO Sales at Zendesk to discuss trends in the customer service industry. How Zendesk and VIPdesk support companies of all sizes with growing and evolving customer service needs and whether remote work is the new normal for our industry.  --- Send in a voice message:
Sally and Jen are joined by Jeff Kramp, VP of technology to discuss technology needs for working at home. Now that remote work appears to be here for the long term what considerations should a company take in terms of equipment, software, and security,  --- Send in a voice message:
Jen and Sally interview their client, Salena Scardina, the VP of Customer Experience for Herff Jones. Herff Jones along with their partners, Marching Order and StageClip,  worked to provide a first-of-its-kind virtual commencement solution for schools and universities who could not come together in person to celebrate their graduates' achievements due to COVID-19. They discuss how virtual commencements came to be, how important it is to celebrate achievement even when we can't be together in person, and why VIPdesk was the right partner to support them.  --- Send in a voice message:
We're thrilled to be named a Top Workplace by the Washinton Post for 2020. Sally and Jen are joined by VP of Operations and Client Services, Val to discuss the exciting award. The team offers tips for how you can focus on culture, listen to your team, and implement changes that can help you become a top workplace. Visit our website to learn more about our company and read our blog series on remote work.  --- Send in a voice message:
Maggie, Sally, and Jen are joined by special guest Kelly, our Director of Client Services. The team takes a moment to reflect on the current state of our world which leads to a discussion about small things you can do to destress and find calm during your day. With many of us working from home, it's important to give your team tips and resources to support their mental and physical health during times of unprecedented stress. The team discusses what they do to find moments of peace and avoid burnout. --- Send in a voice message:
The Future of Work

The Future of Work


Sally, Jen, and special guest, Othmar, our VP of Sales and Marketing discuss the future of the workplace. Now that many companies have transitioned to working from home what does it look like if/when we transition back to the workplace? To what extent is remote work here to stay? They also discuss other changes and challenges that come with remote work including maintaining a strong culture and attending conferences. Visit to learn more about us and see our blog series on remote work.  --- Send in a voice message:
Jen, Sally, and Maggie discuss some creative ways to save money while working from home as well as some ways you can still get some of your favorite products delivered without always relying on amazon. They discuss the importance of finding small moments of joy in things like icecream delivery as well as some great discounts you can take advantage of. Check out for more blogs and podcasts in our work from home series.  Discounts mentioned in the episode: indy truly wireless earbuds currently 30% off mention vipdesk at checkout for a discount on headsets --- Send in a voice message:
Sally, Maggie, and Jen discuss ways you can fight loneliness and find moments of joy while working remotely. Including leveraging your employee assistance program and finding creative ways to connect. They also discuss some techniques from Shawn Achor author of The Happiness Advantage. Visit our website for more of our blog and podcast series about remote work.  --- Send in a voice message:
Sally, Jen, and Maggie share their tips and best practices for staying connected to your team who may be new to working from home. Please visit our website for more information including our remote work blog series.  --- Send in a voice message:
In this episode we discuss our new reality, most companies are transitioning to remote work and are unsure how to best do this. We have had a large remote workforce for years so in this episode Sally, Jen, and Maggie share some tips and best practices for getting your team set up for success at home. We are also posting a series of blogs on the topic of remote work on our website  --- Send in a voice message:
We're a B Corp!

We're a B Corp!


It's the first episode of season 2 of the Path to Good podcast. Sally, Jen, and Maggie announce that VIPdesk has received its B Corp certification! They reflect on the process, what it means to them both personally and as a company and offer advice to any company out there interested in starting their own B Corp journey. --- Send in a voice message:
Jen, Maggie, and Sally discuss Sally's journey. From her beginnings, reaching out to a concierge company she thought sounded interesting to how she made the decision to start VIPdesk Connect. They also discuss how this history really leads to the company culture they're building today and started them on this path.  --- Send in a voice message:
Sally, Jen and Maggie discuss the importance of friendship at work with our very first guest, Mo Fathelbab, author of The Friendship Advantage: 7 Keys to Building Relationships that Transform Corporate Culture and Drive Productivity. The team discusses the importance of building trust, the ways in which we foster strong relationships in a virtual environment and how we make time for some mischievous fun.  --- Send in a voice message:
Today Jen and Maggie discuss their favorite holiday, customer service week! No matter what your business does you probably have a team doing some sort of customer service, this is a great time to show them how much they are appreciated. Jen and Maggie share some ideas for fun ways to celebrate and some unique things they have done over the years.  --- Send in a voice message:
Jen recently attended the Society for Human Resources conference, the theme was Building Better Workplaces which fit right in with the Path to Good concept. Jen and Maggie discuss the inspirational keynote speakers including Blake Mycoskie, founder of TOMS shoes. They also discuss the trends they are seeing in the industry including an increased focus on wellness and creative benefits beyond the normal health, vision and dental insurance.  Finally they decide that they should be speakers at the conference next year to discuss their focus on building an even more amazing workplace for our team. --- Send in a voice message:
Jen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They discuss four critical elements  1. Creating a strong profile - what skills do you need to hire for vs what can be trained  2. Offering fair compensation - this has been one of the most important factors in reducing attrition 3. Having flexibility - the ability to work from home shows trust in the team 4. Culture - there are many other companies that do what you do, highlight what makes you unique The also discuss the results of their recent Ofactor Trust Survey and how important trust is to any organization.  --- Send in a voice message:
Gearing up for Growth

Gearing up for Growth


Sally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current team members. They talk about the benefits continuously providing team members with training and development opportunities and how they are trying to get ahead of the growth by hiring now for positions they will need in the future.  --- Send in a voice message:
The VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Jen, Sally and Maggie reflect on the things that most stood out to them including the importance of having friends at work, bringing your whole self  to work and most importantly, the fact that they didn't go to the conference just to see George Clooney.   --- Send in a voice message:
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