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Hello RETHINK Retail listeners! Today we are celebrating our 200th podcast episode. Joining the show is our producer Gabriella Bock, Natalie Arana, our brand marketing manager and Paul Lewis, RETHINK Retail’s co-founder and managing director.   Join us as we reminisce on why we launched the show and how it set the foundation for RETHINK Retail as an entity. We also answer your audience-submitted questions and play a few rounds of "who said it" with quotes of guests pasts.  If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
On this episode of the RETHINK Retail Podcast we are joined by guest Oliver Brunschwiler. Oliver is a board member and former Lead Link of FREITAG, a global brand that creates one-off bags and accessories made from used truck tarps and fully compostable textiles. We discuss the story behind the FREITAG brand, the similarities between snowboarding and business leadership, and how the pandemic reframed the future of sustainable retail. About the guest: Oliver Brunschwiler first joined FREITAG in 2014 as the company’s Head of Brand before becoming CEO in 2018. By the end of 2021, he decided to distribute most operational roles into a leadership collective, fostering inclusive, organizational progress to focus on his long term mission and strategic projects: enabling the brand‘s potential, unlocking sustainable growth and designing its circular business model transformation. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted and Produced by Gabriella Bock
The Metaverse certainly seems to be on everybody’s mind this year but, so far, everyone we’ve spoke to seems to have a different definition of what the Metaverse actually is. On this episode, we go straight to the source as Julia Hare sits down with Eva Press, vice president of the global business group at Meta. During their conversation, Eva reveals how social commerce has evolved during her time at Meta, the role technology will play in tomorrow's retail landscape, and delivers the scoop on what retail will look like in the Metaverse. About Eva Press: Eva is vice president of the global business group at Meta, where she leads Meta’s sales and account teams in the US for the Retail, Consumer Packaged Goods and Health verticals. Eva and her teams focus on partnering with large, complex, traditional advertisers to navigate the disruptions shaping the marketing landscape. Before joining Facebook, Eva spent ten years in Brand Management at Kraft Foods, leading such iconic brands as Planters Nuts and Oreo Cookies. She holds her MBA from the Kellogg Graduate School of Management, and undergraduate degrees from the University of Pennsylvania and the Wharton School of Business. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Julia Hare Produced by Gabriella Bock
Hello and welcome back to the RETHINK Retail Podcast. On today’s episode we are revisiting a discussion from the RETHINK Retail archives. Recorded in November 2019, Julia Hare sits down with Alexander Genov, head of customer experience research at Zappos. A pioneer in human-centric experience, Zappos differentiates itself through its top-tier customer service—a strategy that Genov says helps the brand create a lasting emotional connection with its customers, which in turn, results in customers who are extremely loyal to the brand. Now of course, a lot has changed since we recorded this episode in 2019, and as a result of the pandemic we are seeing many more brands adopt a human-centric approach to retailing, which is something Zappos has been doing for two decades. During their conversation, Julia and Alex explore Zappos’ exceptional customer service culture, the power of transparency and trust, and why it’s imperative that retailers get to know their customers at an individual level. Thanks for tuning in and we hope you enjoy this special episode from the RETHINK Retail vault.
Host Gabriella Bock is joined by Leilani Han, executive director of commerce at Wirecutter, a New York Times-owned product review publication that attracts an average of 12 million readers a month. During their conversation, Leilani discusses the evolution of affiliate marketing as well as how Wirecutter tests products, identifies strategic partnerships and earns the trust of its readers.  About Leilani Han: In her role at Wirecutter, Leilani is focused on driving strategy for affiliate revenue, licensing, programmatic and other strategic partnerships.  During her tenure, she has diversified direct partnerships with dozens of brands and strengthened existing core partnerships, while overseeing the success of deal and tentpole events in conjunction with other Wirecutter leaders. This work has helped the product-recommendation company significantly grow affiliate revenue year over year.  Leilani has over 15 years of experience, beginning her career at Nielsen's online division before pivoting to focus on affiliate marketing over the last dozen years. She has specialized in commerce content since 2016. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Gabriella Bock Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Gabriella Bock catches up with Marie Driscoll, Coresight Research's Managing Director of Luxury and Retail, to discuss Marie's experience and observations from World Retail Congress where she moderated a panel on seizing opportunities within new markets and channels. Marie and Gabriella also discuss the state of retail, Gen Z and opportunities for luxury in the metaverse. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Gabriella Bock Produced by Gabriella Bock Edited by Chase Atherton
On this episode of the RETHINK Retail Podcast, Marni Schapiro, the Head of Global Advertising & Affiliate Partnerships at Afterpay, shares some interesting financial insights on Gen Z consumers and reveals why it's critical for retailers to seek new platforms to market and advertise themselves on. Prior to joining Afterpay, Marni built her career with editorial companies like Marie Claire and Cosmo and tech giants like Google and Snap. Afterpay is an alternative payments platform that allows consumers across Australia, New Zealand, Canada and the United States to shop and purchase products in 4 installments over 6 weeks. Afterpay is also available in France, Italy, Spain, and the UK where they’re known as Clearpay. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Carl Boutet sits down with guests Megan Lunde and Rasmus Hyltegard to discuss digital transformation and bust a few myths about customer data and marketing. They’ll also weigh in on a few recent digital transformation stories that have been making headlines in the news. Megan Lunde is a Solutions Consultant at Amperity, an Enterprise CDP trusted by the world’s most loved brands to accelerate their shift to first-party customer relationships. Amperity has revolutionized the way brands identify, understand, and connect with their customers by leveraging AI to deliver a comprehensive and actionable Customer 360. Rasmus Hyltegard is an AI & IoT Retail Lead at Avanade, where he leads a team that provides retail and consumer goods clients with actionable insights using data and AI specific technologies. Founded in 2000 by Accenture and Microsoft, Avanade is a leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Host info: Based in Montreal Canada, Carl Boutet brings his 25 plus years of retail leadership experience to StudioRx a strategy advisory firm he founded to support retailers, business leaders, b2c solution providers, and researchers focused on how to tailor the best solutions according to consumers’ rapidly evolving needs and build the effective commercial strategies to meet them. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Carl Boutet Produced by Gabriella Bock Edited by Chase Atherton
In this episode of the RETHINK Retail Podcast, host Trevor Sumner sits down with Shrenik Sadalgi, director of research and development at Wayfair Next. During their conversation they discuss Shrenik’s professional journey to Wayfair and dive deep into fascinating topics like immersive technology, the Metaverse and the future of 3D search. Shrenik Sadalgi is an ideator, a futurist, a thinker-doer and a technologist. As head of Wayfair Next, he leads the exploration of far-future R&D for Wayfair where he and his team are pioneering the future of retail and home by leveraging emerging technologies and inventing new ones. Shrenik also won the Retail Innovator of the Year in 2019 and his work has been the recipient of Edison & Webby awards. Host info: In addition to being a RETHINK Retail Top Retail Influencer, Trevor is the CEO of Perch, a recognized leader in in-store Product Engagement Marketing, interactive retail displays and augmented reality. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Trevor Sumner Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Haixia Yu sits down with Better Choice Company’s EVP of Strategy Rob Sauermann, to discuss the company’s expansion into international markets and how the company considers factors like cultural nuances when entering a new market. Rob Sauermann is the Executive Vice President of Strategy at Better Choice Company, a rapidly growing pet health and wellness company that owns premium brands like Halo and Trudog. In his role, Rob is responsible for managing all international sales and distributor relationships and strategically oversees M&A, company partnerships, investor relations, special projects and human resources. In addition to being a RETHINK Retail Top Retail Influencer, Haixia Yu is a global business leader that built international teams from the US, China, India, and Japan to launch new businesses and products, including a cross-border eCommerce platform for one of the largest retailers in China. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Haixia Yu Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Julia Hare sits down with Parachute Home Founder and CEO Ariel Kaye. A rising star among the house and home category, Parachute Home makes premium quality home essentials rooted in minimalist décor, a neutral color palette, and natural materials. The brand, which is in a period of rapid growth, saw almost $150M in revenue in 2021, and is thriving through the power of social media and collaborations with sought-after artists and brands, like Madewell in 2020 and Crate & Barrel in 2021. In this episode, you'll hear Ariel's journey to founding the brand, insights on DTC, branding and influencer strategy, as well as what's next for the brand as it expands into physical stores. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
At just 23-years-old, Jeremy Cai founded Italic, a revolutionary marketplace that offer consumers atelier-grade essentials from the same manufacturers as top brands with zero markups and logos. Named one of Fast Company’s Top 10 Most Innovative Retail Companies of 2021, Italic is quickly becoming a social media star and favorite among millennial consumers as it disrupts the premium and luxury retail sectors one label-free product at a time. In this episode guest host Nicole Leinbach and Italic Founder and CEO Jeremy Cai discuss his journey to founding Italic, his experience as a young entrepreneur and his vision for the future of the company. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Nicole Leinbach Produced by Gabriella Bock Edited by Chase Atherton
The last two years have forced a fundamental change from the tactical implementation of commerce technology to become commercialized as a strategic growth driver. In this episode of the RETHINK Retail Podcast, author and technology futurist Daniel Burris sits down with Richard Berkman, global leader for IBM Consulting's Digital Commerce & Enterprise Design Thinking practices, to discuss the future of retail technology and the three key growth levers retailers must focus on as they adapt their commerce efforts for the road ahead. IBM iX works at the intersection of strategy, design and technology to digitally reinvent your business. By putting customer experience at the center of your business, IBM iX takes a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business, by design. Learn more about how IBM iX can help your businesses at: https://ibm.biz/BdPBHM If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Daniel Burrus Produced by Gabriella Bock Edited by Chase Atherton
In this episode guest host Shannon Ryan is joined by Sandra Byrne, senior manager for Lush Cosmetics, a bath, body, skin and hair care company devoted to creating fresh, low-waste and cruelty-free products. Sandra has worked for Lush for nearly 18 years and is the store manager of the world's largest Lush shop in Liverpool, UK. In this episode we hear Sandra's journey of how she transformed her High Street location into a community hub where the brand's story shines bright. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Shannon Ryan Produced by Gabriella Bock Edited by Chase Atherton
In this episode, Julia Hare speaks with CEO and Founder Gail Amsterdam of Amsterdam Associates, a retained executive search firm focused on recruiting retail and digital senior talent for growth-oriented businesses. Gail shares what qualities she looks for in retail executives, how leadership has changed, and stories from her career that will surprise you! If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
In this episode, guest host Alicia Esposito speaks with Dr. Lily Talakoub, a board-certified dermatologist and the founder and CEO of Derm to Door. Derm to Door is a robust, curated skincare e-commerce platform with a dedicated shopping mobile application, AI-driven skin analysis and a network of tele-dermatology providers offering on demand appointments from your phone or tablet. Knowing how to truly leverage the power of social media, Dr. Lily has also built a following of fans who watch her educational videos on TikTok and Instagram. Qualifying retailers and brands can attend Shoptalk Europe for free with up to £500 in travel reimbursement through Shoptalk’s world-renowned Hosted Meeting Programme.  For more information visit https://shoptalkeurope.com/ If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Alicia Esposito Produced by Gabriella Bock Edited by Chase Atherton
Welcome to the RETHINK Retail Podcast, your go-to weekly podcast where we team up with industry experts to discuss the news, trends, and big ideas that are redefining commerce. On today's episode, host Julia Hare speaks with Karli Bruno, e-commerce & digital marketing manager at Davines, a professional haircare brand care-crafted in Italy and focused on sustainable, natural ingredients. Karli shares the personalization journey the brand made after quickly pivoting to e-commerce during the COVID-19 pandemic. Prior to joining Davines and focusing on the beauty Industry, Karli was an e-commerce manager at Mood Fabrics and Lord & Taylor, with focus in the retail DTC industry. This episode is sponsored by Coveo on behalf of today’s guest with professional haircare brand Davines. Use code: RETHINKRETAIL at www.davines.com to receive free Shipping on Davines products. Offer expires May 30, 2022. Thank you to our sponsor Coveo, to learn more about what Coveo’s AI-powered relevance platform can do for you, visit www.coveo.com. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce. Have you heard of the effortless economy? In today's digital world, convenience is the number one priority for shoppers, and a seamless consumer experience is a standard expectation. This has created clear opportunities for retailers, but also significant challenges. In this episode, host Jerry Sheldon, IHL's Vice President of Technology, spoke with Callum Campbell, CEO of Linnworks, about the consumer shift to the effortless economy and what it means for the retail industry. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Jerry Sheldon Produced by Gabriella Bock Edited by Chase Atherton
Retail is a fast paced diverse, and exciting industry—and managing complexity and ambiguity has been the theme of the past two years. In this episode, host April Sabral dives into the topic of positive leadership with guest Emma Taylor, vice president of North American stores for REISS, a modern, global fashion brand offering stylish women's and menswear. Prior to joining REISS, Emma spent nearly 14 years growing her career at TOPSHOP TOPMAN where she most recently served as the brand’s US regional manager. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by April Sabral Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining retail. In this episode we hear from up-and-coming designer Gwen Beloti as she shares the story behind her namesake jewelry brand, the Gwen Beloti Collection. Founded in 2019, the Brooklyn-based brand is committed to providing women with stylish everyday accessory options that are high quality, accessible and size inclusive. Gwen Beloti was also featured at the NRF’s Diversity, Equity and Inclusion Showcase during its Big Show last month. Shop from Gwen's collection at www.gwenbeloti.com If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted and produced by Gabriella Bock Edited by Trenton Waller
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