Experience by Design

Welcome to Experience by Design Podcast! This is a new series of conversations and reflections on the emergent and exciting field of Experience Design as it relates to business, culture, customers, digital and technological worlds. In this episode hosts Adam Gamwell and Gary David explore the age old adage that "The Customer is Always Right" and find out that, in fact, this isn't always the case. Adam and Gary reflect on and share some takeaways from the first CX Frontiers (CX stands for customer experience) event held in Waltham, Massachusetts in July 2018 that focuses on emerging trends in customer experience and experience design. The question is, then, what to do about it. We've got some takeaways for that. --- Support this podcast: https://anchor.fm/experiencebydesign/support

Design and anthropology have been seen together with increasing frequency over the last few years, but how do design and anthropology fit together in relation to industry? And, how does this pairing create insight? Adam and Matt (a guest host at This Anthro Life) are joined by Dr. Natalie Hanson to explore these questions and more. Dr. Hanson has been working at the intersection of business strategy, technology, social sciences, and design for nearly 20 years. This gives her a relatively unique perspective on the worlds of anthropology and design. Hanson is also the founder of Anthrodesign, which started as a list serve and now has its own Slack channel (you could join too by following the instructionshttps://anchor.fm/experiencebydesign/support

In this Conversations episode of This Anthro Life, Adam Gamwell and guest host/TAL correspondent Matt Artz explore the world of Design Anthropology with the help of Dr. Elizabeth “Dori” Tunstall. Design Anthropology is a subject near and dear to our hosts, who have been excited to devote an entire episode to the subject. But, what is Design Anthropology? If you’re scratching your head, no worries. Adam, Matt, and Dr. Tunstall have it covered and describe the five iterations of design anthropology using examples of their use in the field. Over the course of the episode Adam, Matt, and Dr. Tunstall briefly cover issues of ethics within design anthropology as well as a touching upon how to find jobs in design.    Adam, Matt, and Dr. Tunstall also make time to get into the topics of whether: the IRS is really as bad Become a supporter of this podcast: https://anchor.fm/experiencebydesign/support

This episode is a little different from our normal content. In it we feature a presentation Adam gave for Pivotal Labs in which he explores This Anthro Life’s (and his own) developing philosophy about conversations and podcasting as social technologies and what the worlds of anthropology and podcasting can do. Some topics Adam touches on include: what anthropology does in the world, conversation as “little social laboratories”, mapping the contemporary podcast ‘cosmos’, podcasters as cultural brokers, and the kinds of stories we well as Charismatic Data.  During this pseudo-episode (think of it like a Conversation meets a FreeThink) Adam asks the questions: What makes conversation a social technology? And how can data be charismatic? As Adam mentions, the audio recording during the talk got messed up, so today we’ Become a supporter of this podcast: https://anchor.fm/experiencebydesign/support

How can we make change easier? Do women lead differently from men? What is corporate anthropology? Ryan, Adam, and Aneil are back to answer these questions and more with Dr. Andi Simon. Change is hard, but with Dr. Simon’s toolkit of anthropological knowledge, games, and theater she is able to help businesses change a little easier. We have a copy of Dr. Simon’s great book On the Brink: A Fresh Lens to Take Your Business to New Heights to give away to one lucky listener. How do you do that? Drop us a review on iTunes within a week of this episode release (Released January 25th), and email us with what review you wrote. We’ll pick a lucky winner from the reviewers and send you the book! https://anchor.fm/experiencebydesign/support

We’re stoked to bring you TAL’s first ever three-city episode! Join Adam (in Peru!) and Ryan (in Boston!) and special guest Vyjayanthi Vadrevu (somewhere between NYC and Austin!) for an in-depth look into the world of Anthropological Consulting and Strategy. What is anthropology like in the business world? Vyjayanthi runs an anthropological consulting company (Rasa.nyc) that draws on social science and design to help companies better communicate and connect with their customers. We dive into questions such as who can call themselves an anthropologist (academic, corporate, podcasters?!), what does a consulting anthropological project look like, what makes up anthropological research, and is client-based ethnography anthropology selling out? Become a supporter of this podcast: https://anchor.fm/experiencebydesign/support

We’re back in Peru! Join Adam and special guest Alexander Wankel of Pachakuti Foods for a conversation about the future of food production, agrobiodiversity, sustainability, and keeping traditional culture alive. All from the view point of quinoa. Pachakuti Foods is a brand-new startup focusing on creating a market for sustainable, pro-farmer and agrobiodiverse quinoa. It’s better for small-scale farmers, the environment, and for fighting climate change. Check out the project, and if you like it, support them on Kickstarter here! Pachakuti Foods Website   Become a supporter of this podcast: https://anchor.fm/experiencebydesign/support