Author: Sean SullivanSubscribed: 6Played: 50
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.
Episode 148: How Focusing on Strategic Growth Offer Solutions in Plain Sight and Improves Experiences
Episode 147: How Architecting Better Data Models and Building Better Customer Experience Cadences Drastically Improves Churn
Episode 146: Why is Understanding the Research and Development Process is Essential for the Customer Experience
Episode 145: How Staying Curious and Keeping in the Customer's Narrative Improves Customer Experience
Episode 143: How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth
Episode 141: How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences
Episode 140: Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn
Episode 138: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
Episode 130: How Living through the Remote Work Experience Creates Better Journeys to Coach Clients