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Aged Care Executive Podcast
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Aged Care Executive Podcast

Author: Michael Peachey

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The show that’s dedicated to helping aged and community care professionals stay ahead of the industry.

The residential aged and community industry can be complex!

Not only do we need to provide great healthcare outcomes, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance.

So join us for a weekly show where we’ll be interviewing leaders in their field on topics such as healthcare management, innovation, staff attraction & retention
18 Episodes
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Does your facility use the Sara Stedy Stand-Up Hoist?Well, it isn't considered "mechanical lifting equipment". This means a ACFI Q2 Mobility claim when you're using this non-mechanical lifting equipment is actually supervision... as it's only considered "setting up"Hear the Department's thoughts in this episodeThis episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
What happens if a care recipient is assessed as needing a certain amount of care, and then chooses not to receive it?Well, the outcome isn't great for either the care recipient themselves... or the organisation that is managing their care package... because they've allocated resources based on the care needs of these care recipients.So how do you manage unspent funds?To find out how to prevent care recipients from not using their care budget in case of a 'rainy day', today we have with us Lorraine PoulosLorraine originally trained as a Registered Nurse before achieving post-graduate qualifications in Health Service Management and Adult Education. Her past roles include Chief Executive Officer of the Aged Care Channel, Director of Aged and Community Care for a large multi-purpose organisation, and was a Nurse Advisor and Administrator for the Department of Health.Now, Lorraine is a member of two not-for-profit aged care boards, and her team at Lorraine Poulos and Asscoiates (LPA) specialise in supporting providers of Disability, Health, Residential and Community Care in Australia. See here for a list of workshops that Lorraine is conducting in the near futureThis episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Aged care funding is getting tighter. There's increased transparency in competition due to the My Aged Care website and most organisations' increased online presence. So organisations are looking for ways to differentiate themselves AND improve their sustainability.Offering additional services seems to be one of the answers. What does a good additional services program look like?In this episode we're joined by James Saunders as we cover:What is the difference between additional services and extra services?The starting point if an organisation is considering implementing additional servicesTips for getting staff on boardWhat types of additional services programs don't seem to be successfulThe opt-in vs. opt-out situation that's driving a review of additional servicesJames has a background as a registered nurse, and spent more than 10 years in Director of Nursing roles. He worked as an advisor for Leading Aged Services Australia (LASA), and was the CEO of a large aged care organisation (Cook Care). Now, he's the Senior Manager - Operations for Pride Living. You can find James at https://prideliving.com.au... and you can find out more about understanding, developing, and implementing additional service offerings here: https://prideliving.com.au/services/operational-management/#1535684960354-94897caf-90a5This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
How do you articulate what your organisation is all about?And, how do you know that you (and your staff) are saying the right thing when responding to incidents like a death, a natural disaster, or even just an accreditation visit?Now more than ever, consumers are able to gain greater insight into your organisation. There's My Aged Care, social media, and other online platforms. They can more readily compare your organisation to others when trying to identify who they should go with. Charlie-Helen Robinson is today's guest. She is a published author, and an expert in Public Relations, Communications, and Social Media Conversations. In this episode we cover:Why building and maintaining a brand is important in aged careRisk and opportunities based on work in other industriesSpecific actions aged care organisations should be doing, andDeveloping holding statements and key messages to avoid PR nightmaresThis episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all AustraliansFind us at Aged Care Executive,on LinkedIn, and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Dementia Australia has been highlighting the small actions people can take to create a big difference for people living with dementia, their families and carers. Today we're joined by Dr David Sykes from Dementia Australia. In this episode we cover the small actions an organisation can do to create a big difference in areas of care related to the CAUSEd model:- Communication - Activity - Unwell/unmet needs - Story - Environment, and - dementia We also cover opportunities for improvement that lie in the areas of:- New building design - The Montessori Method, and- Bus stops! Dr Sykes represents Dementia Australia on the Dementia Training Australia Executive, recently chaired the organising committee for the highly successful National Dementia Conference, and was on the judging panel for the Better Practice Awards in 2017. This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to imporve the quality of life of all Australians Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Holy Family Services is an aged care organisation that isn't just excelling in the area of spiritual and pastoral care... they're helping other organisations too. The new accreditation standards are different. They focus on care and quality of life from the person’s perspective (rather than inputs such as medication management, etc). So with this new focus, how can you be best equipped to meet the new standard related to promoting consumers' emotional, spiritual, and psychological well-being? And, more importantly, in a way that actually improves quality of life for consumers AND the staff? We're joined by Carmen Karauda from Holy Family Services. In this episode we cover: - The misconception of religion vs. spirituality and pastoral care - The need for spirituality and pastoral care from an accreditation perspective - How this need is about more than accreditation and is fundamental to overall health - What other outcomes can be observed when focusing on this area of care, and - Recommendations to executive managers We also hear about how they're an RTO, and they're offering the Diploma of Ageing and Pastoral or Spiritual Care (find out more here http://www.holyfamilyservices.com.au/registered-training-organisation/courses.aspx) This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services (https://www.wellnesslifestyles.com.au/), delivering mobile allied health and dental services to imporve the quality of life of all Australians. Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
What does CCTV mean? No, not what does the abbreviation stand for, but what does it mean when it comes to your staff's rights? The residents' privacy? What about visitors? Alison Choy Flanagan is a Partner at Hall & Wilcox. In this episode we cover all aspects of Closed Circuit Television (CCTV) recording, including: - Considerations before installing CCTV - Impact on privacy and employment law - Covert surveillance and 'nanny cams' - Recommendations if an organisation (still) wanted to implement CCTV, and - Mistakes to avoid when it comes to CCTV You can find out more about Alison here (https://www.bestlawyers.com/lawyers/alison-choy-flannigan/86049/) where she's been featured in Best Lawyers as one of Australia's best lawyers in the area of health care. She has been named in Legal Profiles as a rising star in health law. You can contact her at Alison.ChoyFlannigan@hallandwilcox.com.au, or on 0411 049 459 Mentioned in this episode is the Health and Community Law Alert: Royal Commission Special Edition - https://hallandwilcox.com.au/health-and-community-law-alert/Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Aged care accreditation. A waste of time? Or something that improves performance? Well... it depends. Daniel Mitroussidis was formerly employed full-time by 'The Agency' as an accreditation assessor. Following this he continued to be contracted by the agency. Now, he helps organisations prepare to excel at accreditation... but in a way that improves overall performance. Join us as we cover: - How systems to capture evidence can improve outcomes - The top ways to demonstrate evidence - How to use past accreditation reports to guide continuous improvement - How to use past accreditation reports as evidence for future accreditation - What organisations should be doing now - Preparing for visits, and - Some of the mistakes organisations make with their evidence collection Daniel can be found at http://www.innovationplus.com.au/, and at enquiries@innovationplus.com.au Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
Warrigal won the 2018 National Award for Aged Care Provider of the Year from ACSA (Aged and Community Services Australia). On this journey, they also won the 2018 Aged Care Provider of the Year NSW/ACT. David McDonald, a Warrigal employee, was also awarded the 2018 ACSA Aged Care Employee of the Year Award. This was in recognition of the dedication and contribution of an individual employee in the delivery of services to older people. Do you want to know how Warrigal became the provider of the year? What is it that they are doing differently? Shiva Gopalan, Warrigal's Manager of Wellness & Lifestyles, joins us to discuss this and more. In this interview we cover: - What were the criteria they were assessed against? - How their focus on signature behaviours drives performance - How decisions are aligned to their overall vision and mission - The top things they focus on in workforce, communication - The staff reorganisation that has lead to improved staff retention and better outcomes for residents, and - Some of the specific innovation projects they've been working on You don't work in aged care? Some of the management practices they implemented can be applied to any workplace in any industry. You will get plenty of ideas from this interview! They can be found here http://www.warrigal.com.au/whats-on-at-warrigal/blog/ as well as on Facebook at https://www.facebook.com/warrigalcommunities/ Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
CCTV and the Royal Commission have recently overshadowed a big topic that affects everyone in the aged care industry - the new accreditation standards. "Are you doing the wrong things well?" This is a great quote by Katrina Ong, Quality & Compliance Consultant for Pride Living (www.prideliving.com.au). Katrina's role currently involves coaching aged care organisations all around Australia to get ready for the changes. In this episode we cover: - The key differences between the old and new - The 2 new areas not covered in the current standards - Specific action items, and - What should be on the top of an organisation's 'to-do' list Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
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