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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”
Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.
With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.
256 Episodes
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For the past twenty-five years James Cronk has been passionately committed to helping organizations get their people, and their customers, powered on. Whether as a theatre producer, golf professional, or small business owner, his success as a manager and leader is evident in the recognitions bestowed upon himself and his teams.This is a lively conversation between the three of us discussing exceptional service and the right mindset to have for retaining staff.
Brice MacDermott is the GM of Windermere Golf & Country Club in Edmonton, Alberta. We checked in with him to recap the CSCM National Conference education sessions and how he'll apply the learnings going forward at his club. And yeah, we had a little bit of fun catching Jim up on what he missed out on.
We chat with Suzanne about the upcoming conference in Montreal; what attendees can expect as far as programming and safety go.
Three and Jackie have a new book called "People First" hitting shelves on October 5th. This conversation is a dive into the 5 practical steps that organizations, especially clubs, must take to create a place where employees want to be.Delivers a great employee experience in your workplace is the secret sauce to great member experiences. Enjoy this episode and share it with anybody you think should hear it."People First: The 5 Steps to Pure Human Connection and a Thriving Organization" is available in hardcover and e-book format on October 5th. Get it on amazon.com or amazon.caYou can learn more about Three and Jackie Carpenter at www.ThreeandJackie.com
Have you ever had a member come into your office with a complaint or a grievance, expecting you to handle it right away? Have you ever needed to influence or motivate a staff member to do something your way?This episode centres around a situation Jim and Roger were in recently where Jim used strong interpersonal skills he learned at the CSCM National Conference 20 years ago to solve a major problem.Let us know what you think of this episode. Comment here or shoot us an email at hello@engagedclub.com
Forget everything you know about Millennials. The fact is, clubs that operate with the stereotype of millennials and Gen Z in mind are missing out on an opportunity to attract a valuable demographic.This episode is a conversation with Matt Weinberger of NextGenGolf about the recent Millennial Golf Industry Survey (conducted by GGA Partners). We talk about who Millennials are, why they are an important group, what important considerations they make before joining a club, and how clubs can maximize their opportunities to attract this demographic.You can download a printable version of the Millennial Golf Industry Survey here.
Kevin Carroll talks to Jim and Roger about the opportunities and the pitfalls clubs face when they are in-between managers. This episode deals with problems that can be dealt with by an interim GM that has nothing to lose. If you're considering a position at another club, or looking for some advice on how to correct issues at your own club, this conversation has some powerful takeaways.
Ryan Tracy is back to talk about some interesting findings from his ClubStudy surveys. You might be surprised to find out how club managers view their boards when it comes to being innovative or themselves when it comes to their own confidence and conviction.In this episode, we discuss some of the latest ClubStudy survey findings. To learn more about ClubStudy, visit clubstudy.ca
Barry Forth came back to the family business of running a golf course after years orchestrating tournaments like the Canadian Open and the Shaw Charity Classic.He is now the GM of Copetown Woods, a public golf facility in Copetown, ON. The "secret sauce" at Copetown Woods has everything to do with the culture they've created for their staff and their customers. In this episode, Barry shares stories of experimentation and innovation. Whether you're a private club manager or a public facility owner, there's something in this episode for you to steal.
Our guest on this episode is Kurt Kuebler - Partner, KKW. Kurt is a leader in executive search and club governance. In this conversation, we talk about:Why being fired isn't the black mark on the resume many think it is.How to broach uncomfortable topics during the interview process.What managers need to focus on to be successful in 2021 and beyond.What separates an elite "Unicorn" club manager from the rest of the pack.and more...Please enjoy this episode. If you have any comments for us, please send them to hello@engagedclub.com
The backbone of successful branding and marketing assets is great imagery. Look at the websites of the world's leading brands and you'll see a substantial investment in photography.However, photography is often overlooked or undervalued in the club business. Our special guest on this episode is Evan Schiller, Golf Course Photographer. Evan's extensive portfolio includes a number of the greatest golf courses on Earth Pebble Beach, Bandon Dunes, St. Andrews, Cabot, Olympic Club, and many, many more. In this episode, you'll learn:The important role photography plays for members and prospects.When to have the conversation about hiring a photographer.How to work with a photographer.How the initial cost can be recovered many times over.... so much more.This episode references a number of Evan's works, so we made it available on video at www.engagedclub.comSpecial thanks to Evan Schiller. His website is www.evanschillerphotography.com
Rickly Lee Potts is equal parts energy, enthusiasm, positivity, determination. And he's our special guest on this episode.We discuss the tools and processes Ricky uses to attract and sign-up new members for the Fountaingrove Club in Santa Rosa, California. We also talk about the impact your personality has on club members and staff. And a little bit about craft beer as well.Enjoy this conversation. If you have any questions about the tools or processes referred to in this episode and how you might use them at your club, contact Roger Kingkade at roger@engagedclub.com
It's about time we had Robert Sereci on the Engaged Club Podcast. Robert, Jim, and Roger have a "no pulled punches" discussion about some hot topics in club management.
Imagine landing a job that promises to be ordinary, predictable, and un-exciting.Shortly after you start, you uncover a crime, step into a role greater than you expected, contend with a pandemic, and facilitate the closing of the club.That's exactly what happened to Liz McDowell when she stepped through the door at York Downs Golf & Country Club. This extended interview is a story about stepping up when your needed, finding the confidence within yourself to face new challenges, and leading with empathy and courage in difficult times.Enjoy!
Jim and Roger welcome to the podcast Doug Junor - Club Innovation Conference presenter and Managing Directer of 4Rev.ioDoug has been working with a number of enterprise companies on Digital Transformation strategies and culture for a number of years. His wealth of experience helps companies of all sizes understand how to adapt to the changing world around them and future-proof their organizations by embracing and developing their own innovative processes.This episode is a deep dive into what it takes to establish an innovative mindset and culture at a club and how you can deliver more to members and staff by embracing these concepts.
Jim and Roger announce some exciting changes coming to the Engaged Club podcast.
Jim and Roger discuss the value of education and constant improvement for aspiring club leaders and 4 easy ways to sharpen your skills and knowledge.
Jim walks you through a helpful exercise to end your year; analyzing your Strengths, Needs, Attributes, and Passion.
Jim and Roger look back on some of the good advice they've received in their lives.
Jim shares his thoughts on how clubs should properly execute a 360 review program and how you personally should take the feedback.
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