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Jim and Roger welcome to the podcast Doug Junor - Club Innovation Conference presenter and Managing Directer of 4Rev.ioDoug has been working with a number of enterprise companies on Digital Transformation strategies and culture for a number of years. His wealth of experience helps companies of all sizes understand how to adapt to the changing world around them and future-proof their organizations by embracing and developing their own innovative processes.This episode is a deep dive into what it takes to establish an innovative mindset and culture at a club and how you can deliver more to members and staff by embracing these concepts.
Jim and Roger announce some exciting changes coming to the Engaged Club podcast.
Jim and Roger discuss the value of education and constant improvement for aspiring club leaders and 4 easy ways to sharpen your skills and knowledge.
Jim walks you through a helpful exercise to end your year; analyzing your Strengths, Needs, Attributes, and Passion.
Jim and Roger look back on some of the good advice they've received in their lives.
Jim shares his thoughts on how clubs should properly execute a 360 review program and how you personally should take the feedback. 
Jim goes deep talking about performance reviews; mistakes to avoid and how to make sure that you, as a manager, get a fair shake from the board when it comes time for your own performance review.
Roger and Jim talk about the importance of using the website to collect leads.
Roger breaks down three things to keep in mind when planning a new website for 2021.
Jim shares some insight on the making "business decisions" for the long-term health of the club.
Jim shares stories - good, bad, and ugly - of what can happen when you hire members' businesses to do work around the club.
This may be a touchy subject. At the very least, it's a tough predicament for some managers. Jim shares some advice on whether or not your club should hire a member's child.
Jim and Roger talk about some of their favourite things they've seen while visiting other clubs. All of these ideas have the potential to wow members and guests and create a memorable experience.
Roger and Jim talk about the importance of member engagement programs during the second wave of the pandemic. Here's a simple, takeaway program you can employ at your club for the holidays that brings the community together and serves your members.
Roger and Jim talk about convenience and the importance of pursuing more convenient ways for your members and customers to interact and engage with your club or facility.
Jim shares ideas and lessons learned about bringing a new hire into an established management team. 
Roger and Jim discuss some of the pitfalls many clubs find when it comes to digital marketing strategy and the importance of setting up simple, but profitable systems and planning well in advance.
When it's time to nominate members for the board, does your club do a quick walk through the clubhouse to see who's available? Or is there a firm process in place to make sure you get the best people for the job. Jim breaks down a process that should help construct a well-rounded board of directors.
"Would you like fries with that" is worth millions of dollars every year to McDonalds. It's also a great way to make the Big Mac experience better. In this episode, Roger and Jim talk about the importance of upsells and why your club should look for upsell opportunities today.
Roger shares some thoughts on what makes an effective contact us page? The contact us page is one of the most important pages on the club's website. It's where visitors go when they want to find somebody to talk to and this generally means moving from the stage where they're "trying to learn more" to wanting to make a transaction.At this point, it's important to make sure you've laid the groundwork for a relationship. This episode should help.
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