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The Engaged Club

Author: Jim Hope & Roger Kingkade

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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’”


Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience.


With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.



246 Episodes
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The backbone of successful branding and marketing assets is great imagery. Look at the websites of the world's leading brands and you'll see a substantial investment in photography.However, photography is often overlooked or undervalued in the club business. Our special guest on this episode is Evan Schiller, Golf Course Photographer. Evan's extensive portfolio includes a number of the greatest golf courses on Earth Pebble Beach, Bandon Dunes, St. Andrews, Cabot, Olympic Club, and many, many more. In this episode, you'll learn:The important role photography plays for members and prospects.When to have the conversation about hiring a photographer.How to work with a photographer.How the initial cost can be recovered many times over.... so much more.This episode references a number of Evan's works, so we made it available on video at www.engagedclub.comSpecial thanks to Evan Schiller. His website is www.evanschillerphotography.com
Rickly Lee Potts is equal parts energy, enthusiasm, positivity, determination. And he's our special guest on this episode.We discuss the tools and processes Ricky uses to attract and sign-up new members for the Fountaingrove Club in Santa Rosa, California. We also talk about the impact your personality has on club members and staff. And a little bit about craft beer as well.Enjoy this conversation. If you have any questions about the tools or processes referred to in this episode and how you might use them at your club,  contact Roger Kingkade at roger@engagedclub.com
It's about time we had Robert Sereci on the Engaged Club Podcast. Robert, Jim, and Roger have a "no pulled punches" discussion about some hot topics in club management.
Imagine landing a job that promises to be ordinary, predictable, and un-exciting.Shortly after you start, you uncover a crime, step into a role greater than you expected, contend with a pandemic, and facilitate the closing of the club.That's exactly what happened to Liz McDowell when she stepped through the door at York Downs Golf & Country Club. This extended interview is a story about stepping up when your needed, finding the confidence within yourself to face new challenges, and leading with empathy and courage in difficult times.Enjoy!
Jim and Roger welcome to the podcast Doug Junor - Club Innovation Conference presenter and Managing Directer of 4Rev.ioDoug has been working with a number of enterprise companies on Digital Transformation strategies and culture for a number of years. His wealth of experience helps companies of all sizes understand how to adapt to the changing world around them and future-proof their organizations by embracing and developing their own innovative processes.This episode is a deep dive into what it takes to establish an innovative mindset and culture at a club and how you can deliver more to members and staff by embracing these concepts.
Jim and Roger announce some exciting changes coming to the Engaged Club podcast.
Jim and Roger discuss the value of education and constant improvement for aspiring club leaders and 4 easy ways to sharpen your skills and knowledge.
Jim walks you through a helpful exercise to end your year; analyzing your Strengths, Needs, Attributes, and Passion.
Jim and Roger look back on some of the good advice they've received in their lives.
Jim shares his thoughts on how clubs should properly execute a 360 review program and how you personally should take the feedback. 
Jim goes deep talking about performance reviews; mistakes to avoid and how to make sure that you, as a manager, get a fair shake from the board when it comes time for your own performance review.
Roger and Jim talk about the importance of using the website to collect leads.
Roger breaks down three things to keep in mind when planning a new website for 2021.
Jim shares some insight on the making "business decisions" for the long-term health of the club.
Jim shares stories - good, bad, and ugly - of what can happen when you hire members' businesses to do work around the club.
This may be a touchy subject. At the very least, it's a tough predicament for some managers. Jim shares some advice on whether or not your club should hire a member's child.
Jim and Roger talk about some of their favourite things they've seen while visiting other clubs. All of these ideas have the potential to wow members and guests and create a memorable experience.
Roger and Jim talk about the importance of member engagement programs during the second wave of the pandemic. Here's a simple, takeaway program you can employ at your club for the holidays that brings the community together and serves your members.
Roger and Jim talk about convenience and the importance of pursuing more convenient ways for your members and customers to interact and engage with your club or facility.
Jim shares ideas and lessons learned about bringing a new hire into an established management team. 
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