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Public libraries have been using insights repositories for decades—and it’s time user research teams catch up. This week, we’re joined by Nada Alnakeeb, Head of Design and Research Operations at DoorDash, and Joanna Perez, Sr. Taxonomy Strategist/Digital Archivist, Studio Production at Netflix. Nada and Joanna shared learnings from their experience building the insights repository at Meta, using familiar organizational patterns to reduce mental load, tips for effective taxonomies, and more. --- Send in a voice message: https://anchor.fm/awkwardsilences/message
What is design psychology? Thomas Watkins of 3Leaf compares it to ergonomics—both fields aim to make products feel as comfortable as possible for their users. Where ergonomics is concerned with things like the shape of your office chair’s back or the height of its armrests, design psychology is all about making software experiences more intuitive and reducing cognitive load. This week on the podcast, Thomas chatted with Erin and JH about the similarities and differences between design psychology and UX research, risks and need-to-knows for psychologists transitioning into business research, the power of mental models, and more. --- Send in a voice message: https://anchor.fm/awkwardsilences/message
The State of User Research 2022 Report unpacks the data from our international survey of UX researchers and people who do research as part of their jobs. This week, we met with Roberta Dombrowski, VP of User Research at User Interviews and one of the creators of the report, to talk about how it was made and what she thinks of the insights. She talked about the rise of buy-in and demand for research, what democratization means for professional researchers, and her predictions for the future of user research. Read the transcript and highlights on the User Interviews blog: https://bit.ly/awkward-roberta-sour --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Doing user research in an agency setting comes with its own set of challenges—from context switching to stubborn clients to less-than-optimal tool stacks. Karen VanHouten, Director of Product Strategy at Philosophie by InfoBeans, spent most of her career in enterprise B2B before transitioning to agency life. In this podcast episode, Karen shared some great advice on setting expectations, fostering ongoing client relationships, and why she thinks more researchers should be involved in the sales cycle. Read the transcript on the User Interviews blog: https://bit.ly/karen-vanhouten --- Send in a voice message: https://anchor.fm/awkwardsilences/message
The democratization of research continues to grow—and with it, the complexities of research operations. This week, we chatted with Garrett Tsukada, Head of Customer Connect UX Research Operations at Intuit about how research ops supports democratization at scale. He talked about how Intuit approaches research democratization for a 14,000+ team, guardrails and processes to ensure research quality, advice for starting and scaling a research operations function, and more. Head to the User Interviews blog for the transcript and highlights: https://bit.ly/awkward-garrett --- Send in a voice message: https://anchor.fm/awkwardsilences/message
You’ve mastered the basics, but now it’s time to take your interviews to the next level. This week, we chatted with Therese Fessenden, Senior User Experience Specialist at NN/g about how to get even better at interviewing. She talked about how to master the basics, hone your skills, and become an A+ interviewer. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-therese --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Should everyone do research? It’s a tricky question. Yes, research is a craft that takes years to master. But on the other hand, if we want research to happen all the time, everyone needs to be able to do some of the basics on their own. Today, we talked to Jonathan Widawski, Founder and CEO of Maze about how the democratization of research is actually advancing the craft. He talked about the need for researchers to be good teachers, how research can grow in the same way data and design did, and why the future is user-centric. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-jo --- Send in a voice message: https://anchor.fm/awkwardsilences/message
It’s our most meta episode yet. Today, we chatted with Roberta Dombrowski, VP of User Research at User Interviews, about doing user research about user researchers at a user research company. Listen in to learn about how adding a formal user research practice has benefited the UI team, the challenges of going from an IC to a leadership role, and building a research practice from the ground up. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-roberta --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Recruiting participants for user research is hard. Recruiting participants from a pool of your own customers? Somehow even harder. There’s client relationships, privacy concerns, and lots of red tape. This week on the podcast, Matthew Morrison joins Erin and JH to share what he’s learned after a year of B2B recruiting at Braze. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-matthew --- Send in a voice message: https://anchor.fm/awkwardsilences/message
What’s it like to be black in UX right now? Are companies sticking by their plans for diversity and inclusion? How do researchers ensure their work is as inclusive as possible? This week on the podcast, Dr. Lisanne Norman joins Erin and JH to talk about all this and more. Lisanne is the UX Research Lead at Gusto, a founder of Black UX Austin, and an advocate for diversity and inclusion in tech. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-lisanne --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Creating a video game requires more than just development time and coding—to make sure the experience is enjoyable, you have to test it. In this episode, User Researcher Steve Bromley joins us to discuss the nuances of conducting user research in the video game industry. He describes integrating user feedback with the developer's creative vision, recruitment for games research, and the evolution of the gaming industry since he first started. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-steve --- Send in a voice message: https://anchor.fm/awkwardsilences/message
How do you build a long lasting research practice? Aim for a healthy one. Gregg Bernstein, User Research Lead at Condé Nast is here to show you how. He’s led research teams at Vox and Mailchimp. This week on the podcast, Gregg talked to us about how to contribute to a healthy research practice every day and what a healthy practice even means. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-gregg --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Doing research with users from different cultures is (very, very) important. It can also be complicated. In this episode, we are joined by Norah Abokhodair, Senior Program Manager at Microsoft, who spoke about conducting research in Arab cultures. She explained some of the nuances of Arabic and Arab cultures, how to recruit diverse participants, and how to adjust your research style depending on the context. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-norah --- Send in a voice message: https://anchor.fm/awkwardsilences/message
What is participatory research? And how do you include it in your UXR practice? Alexis McNutt Unis, Lead UX Researcher, Homeowner Experience at Better is here to explain. Alexis shared how she involves stakeholders in engaging workshops, co-creates with participants, and takes research readouts to the next level to drive a participatory research practice that works for everyone. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/better-alexis --- Send in a voice message: https://anchor.fm/awkwardsilences/message
We learned so much in this week’s episode of Awkward Silences. Samuel Proulx, Accessibility Evangelist at Fable, joined us to talk to us about accessibility and why it (really, really) matters. He taught us about the assistive technologies that many people with disabilities use to navigate the digital world, why accessibility is more important now than ever, and how designing for accessibility makes everyone’s user experience better. Get the transcript and links to resources mentioned on the User Interviews blog: https://bit.ly/3iYs9a1 --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Eniola Abioye—Senior UX Design Researcher at Silicon Valley Bank and user research career coach—joined us for a special live episode of Awkward Silences. She answered audience questions and shared some of her best tips for crafting a research portfolio that stands out, transitioning from different fields, and why not everyone needs a bootcamp. Get the transcript and links to resources mentioned on the User Interviews blog: https://bit.ly/eniola-ep77 --- Send in a voice message: https://anchor.fm/awkwardsilences/message
This week we’re joined by Zack Naylor, CEO and co-founder of UX research tool Aurelius. We spoke about what researchers need to know about their company, why tying research outcomes to business impact is so important, and how to navigate the waters when business goals and user research don’t align. Zack talked about… Conducting stakeholder interviews to deeply understand your business. Choosing a company that aligns with your values and personal goals. Using business knowledge to get high level stakeholder buy-in. Get the transcript and episode highlights on the User Interviews blog: https://bit.ly/awkward-aurelius --- Send in a voice message: https://anchor.fm/awkwardsilences/message
As a seasoned researcher who has led teams at Unilever, Netflix, and DoorDash,  Zach Schendel has come up against every type of skeptical stakeholder you can imagine. He joined us to chat about the research myths he runs into most often, how he debunks them, and why he wants to banish “let’s do a qual” from everyone’s vocabulary forever. Zach talked about… The 4 UX research myths he’d like to debunk once and for all. Stories from his time at Unilever, Netflix, and DoorDash. How he gets stubborn stakeholders onboard, even if they’re hesitant about the merits of research. Get the transcript: https://bit.ly/zach-doordash --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Rajesh Nerlikar works with companies to help them build great products. As the CEO of Prodify, he and his team advise startups on how to build impactful, vision-led products that get customers excited. In his experience, the best way to get teams on the same page is with a compelling product vision that’s easy to understand. In this episode, Rajesh joins Erin and JH to chat about why great product visions are like comic strips, the hard work of actually putting those visions into action, and how to get stakeholders on board with it all. Get the transcript on the blog: https://bit.ly/rajesh-pod --- Send in a voice message: https://anchor.fm/awkwardsilences/message
Meg Pullis Roebling, Head of CX Research, Data & Analytics Solutions at BNY Mellon, talks us through her approach to building relationships with stakeholders, finding people to support her research efforts, and making research visible to the whole organization. Meg discussed... How she convinces relationship managers to get clients involved in research. What metrics she uses to make the case for research. How to know when research is weaving its way into the fabric of your organization. Get the transcript: https://bit.ly/awkward-meg --- Send in a voice message: https://anchor.fm/awkwardsilences/message
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