ExperienceAVAYA Podcast Series

With AI comes Bots, but not just as an easy plot line for a B-Movie. The Avaya Innovation Incubator is an environment that allows Avaya IP and Avaya Partners to collaborate and take a bot designed for customer use and 'fine tune' the capabilities and use cases it can respond too. Avaya invented SIP, Contact Center, and CC reporting. This is why we are the natural fit to bring this new technology to market.

The AI and Blockchain Expos were held in the Santa Clara Convention Center in December, and Avaya was there is full force. I was able to corner Avaya Vice President David Chavez for a chat on what Avaya was doing at this new AI event. The answer is an interesting one, and a great indictor where Avaya is going to focus its energy and resources for the future.

The Avaya Vantage™ desktop experience endpoint is a revolutionary new way to enable your digital transformation and customer experience from a rich, multimedia perspective and customize the desktop device to act and perform as you see fit. Listen as I sit down with Steve Brock, the Marketing Manager for Desktop Experience to discuss this amazing new device.

How do we innovate an enhance our daily lives through automation? It's easier than you think. Here is my new idea for innovation in a simple parking application I call AutoValet™ that could be easily built in the Avaya Breeze™ Engagement Designer that would enhance service and automate a simple problem.

Audio version of Karen Hardy's recent blog about Enterprises reaching a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward and moving fast to deliver on what employees need and expect.