The CUInsight Experience

“We have a special opportunity to make a difference in people’s lives.” - Jennifer BorowyThank you for tuning in to episode 184 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. My guest on today's show is Jennifer Borowy, President & CEO of Michigan First Credit Union. Jennifer shares the career journey in financial services that led her to her current role at Michigan First. As they continue to evolve, Jennifer and her team innovate and improve digital solutions to meet members where they are and exceed their needs. During our conversation, Jennifer discusses the importance of collaboration and how to achieve goals as a team and community. She talks about building a team culture that positively impacts lives inside and outside the organization. Jennifer emphasizes the value in listening to members' feedback and requests and taking action to grow together. Listen as we discuss the idea of staying ahead in the industry by working together.As we wrap up the show, listen in as Jennifer talks about visiting Niagara Falls with her family, being intentional with her time at work and home, and a book she recommends to improve member service. Enjoy my conversation with Jennifer Borowy!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Jennifer:Jennifer Borowy, President & CEO of Michigan First Credit Unionjborowy@michiganfirst.com michiganfirst.comJennifer: LinkedIn Michigan First: LinkedIn | Facebook | Instagram | Youtube

Always go back to the roots of your ‘why’.” - Hector MartinThank you for tuning in to episode 183 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Motivosity.  Motivosity is all about building amazing company cultures that help people be happier at work. Through building recognition, connection, and community within the credit union, Motivosity makes your employees more engaged, and in turn, your members are too. My guest on today's show is Hector Martin, President & CEO of County Schools FCU in California. Hector shares his career journey in credit unions that began right after high school. He is the founder of the professional development group designed specifically for credit unions, the Emerging Credit Union Leaders Council. Hector works with his team to build connections and improve the lives of members.During our conversation, Hector discusses how to carve out and maintain a long-term vision. He explains how the Emerging Credit Union Leaders Council provides professionals with a wealth of knowledge and connections to further their careers. Hector shares the value of having a mentor, a coach, and a friend as part of his network and the impacts they have had on his career. Listen as we discuss strategies for teams to develop and retain talent in the credit union industry.As we wrap up the show, listen in as Hector talks about being a credit union lifer, his latest book recommendation, and his view on blending life in a way that works for him. Enjoy my conversation with Hector Martin!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Hector:Hector Martin, President & CEO of County Schools FCUhector@csfcu.orgcsfcu.orgHector: LinkedIn County Schools: LinkedIn | Instagram | Twitter 

“Listen, learn, and co-create a future together.” - Brent RempeThank you for tuning in to episode 182 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Brent Rempe, President & CEO at First Alliance Credit Union. Brent shares his career journey that led him to credit unions and his current role. He shares the value in discovering your niche and defining your purpose to effectively lead and serve. The team at First Alliance Credit Union continues to foster connections and ignite positive change within their communities. During our conversation, Brent discusses how to pursue a heart-led purpose for your team and members. He shares the lasting impact mentors have had on his career and advises those working towards a leadership role. Brent emphasizes the importance of value alignment and trust in building a culture within the organization. Listen as we discuss strategies to effectively serve and influence communities while staying aligned with the mission.As we wrap up the show, listen in as Brent talks about being amazing by his team, making time for his family life no matter how busy he may be, and recalling advice he got from his mom. Enjoy my conversation with Brent Rempe!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Brent:Brent Rempe, President & CEO at First Alliance Credit Unionbrempe@firstalliancecu.comfirstalliancecu.comBrent: LinkedIn First Alliance: LinkedIn | Instagram | Facebook | Twitter | Youtube

“Always lead with transparency.” - Jenny VippermanThank you for tuning in to episode 181 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Jenny Vipperman, President & CEO at ORNL Federal Credit Union. Jenny shares the career journey that led her to nearly two decades in credit unions. As they continue to evolve, Jenny and her team collaborate with fintechs and create CUSOs to meet and exceed member needs. During our conversation, Jenny discusses the value in collaborating with other credit unions to collectively move the industry forward. We talk about the power of artificial intelligence and how leaders must learn and leverage AI to remain relevant and protect their organizations. Jenny shares the lasting impact mentors have had on her career and advises those working towards a leadership role. Listen as we discuss ways to drive our industry forward through collaboration, innovation, and transparent leadership.As we wrap up the show, listen in as Jenny talks about her son’s amazing talent, her first choice casting for her biopic, and her current book recommendation. Enjoy my conversation with Jenny Vipperman!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Jenny:Jenny Vipperman, President & CEO at ORNL Federal Credit Unionjvipperman@ornlfcu.comornlfcu.comJenny: LinkedIn ORNL: LinkedIn | Instagram | Facebook | Twitter | Youtube

“The relationships you build in and outside the organization are critically important.” - Libby GillThank you for tuning in to episode 180 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Libby Gill, Leadership Expert, Executive Coach, and Award-Winning Author. Libby Gill guides individuals and organizations to lead through change, challenge, and chaos by deeply engaging employees on a shared, future-focused vision of success. She is also the author of seven books including, The Hope Driven Leader. We are so excited to have Libby as the keynote speaker for the next CUInsight Mini-Con event, register today!During our conversation, Libby discusses Hope Theory, the science of hopefulness as it pertains to building connections and sharing the same vision within an organization. She talks about inspiring all levels of your credit union team with purpose. Listen as we discuss ways to create a purposeful and productive workplace.As we wrap up the show, listen in as Libby talks about memories of jobs from before her career, an inspiring story of someone who turned their life around, and a heartwarming story of her team rallying around a teammate. Enjoy my conversation with Libby Gill!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Libby:libby@libbygill.comlibbygill.comLibby: LinkedIn | Instagram | YouTube | Facebook | Twitter

“We’re going to have to be flexible to compete.” - Brian LeeThank you for tuning in to episode 179 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Brian Lee, President & CEO at Landings Credit Union in Arizona. Brian shares how his time as an examiner influences his problem solving and leadership style. As they continue to grow, Landings Credit Union offers members personalized financial products and services. Under Brian’s leadership, the credit union also earned its Dementia Friendly Business designation.During our conversation, Brian discusses the minor improvements and micro-innovations that lead to big wins for credit union teams. He explains strategies that help teams boost ideas overall and encourage team members to feel a sense of ownership. Listen as we discuss the identity crisis for many credit unions today and the importance of not getting lost in the noise around us.As we wrap up the show, listen in as Brian talks about making smoothies at a popular chain, being amazed by his children, and listening to this particular Pearl Jam album. Enjoy my conversation with Brian Lee!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Brian:Brian Lee, President & CEO at Landings Credit Unionblee@landingscu.orglandingscu.orgBrian: LinkedIn Landings Credit Union: LinkedIn | Instagram | YouTube | Facebook | Twitter

“Continue to learn, grow, and collaborate to move our industry forward.” - Linda ArmynThank you for tuning in to episode 178 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Linda Armyn, President & CEO of Bethpage FCU. Linda has been a part of the Bethpage family for over two decades, having grown through its ranks to recently becoming the President & CEO. Linda acknowledges the significance of every role in creating a collaborative team. Together, the team at Bethpage offers a full range of products and services to support the financial needs of members.During our conversation, Linda talks about the importance of fostering a collaborative environment that includes all departments and board members. She discusses how credit unions can work together to overcome economic challenges and drive our movement forward. Linda shares the lasting impact mentors have had on her career and advises those working towards a leadership role. Listen as we discuss the power of telling our stories to enhance the future of the industry.As we wrap up the show, listen as Linda shares what music she enjoys, inspiring words from her father, and why she purchased 149 copies of this book and sent it to her team. Enjoy my conversation with Linda Armyn!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Linda:Linda Armyn, President & CEO of Bethpage FCUlarmyn@bethpagefcu.combethpagefcu.comLinda: LinkedIn Bethpage FCU: LinkedIn | Instagram | Facebook | TikTok | YouTube 

Make ‘better’ happen.” - Jill NowackiThank you for tuning in to episode 177 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Jill Nowacki, President & CEO of Humanidei. Jill shares how she started her career in credit unions over 20 years ago and the initiative behind starting Humanidei. Credit unions work with Humanidei to integrate their most important asset, their human capital, into organizational growth plans to win the war for talent. Jill is passionate about helping credit unions and their people reach their full potential and looks forward to seeing the momentum built around organizational growth and wellness.During our conversation, Jill discusses being optimistic in the face of the industry’s biggest challenge — establishing continued relevance. She talks about the power of being a financial cooperative and embracing what differentiates us given opportunities and challenges in today’s environment. Jill emphasizes the significance of emotional intelligence at every organizational level when adding individuals to a team. Listen as we discuss taking the initiative to create a better future for credit unions, teams, and members.As we wrap up the show, listen in as Jill shares the last time she was truly amazed, three intentions she has for 2024, and what book she recommends. Enjoy my conversation with Jill Nowacki!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Jill:Jill Nowacki, President & CEO of Humanideijill@humanidei.comhumanidei.comJill: LinkedIn | Instagram | Twitter | MediumHumanidei: LinkedIn | Instagram | Twitter | Facebook

“We’re going to build with the industry and build it the way you want it.” - Chuck FaganThank you for tuning in to episode 176 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.My guest on today's show is Chuck Fagan, President and CEO of PSCU. PSCU is the nation’s premier payments CUSO offering end-to-end support and integrated fintech solutions to help credit unions deliver personalized, connected experiences. Chuck shares insights on the merger of PSCU and Co-op Solutions. They continue to focus on serving credit unions beyond traditional payment processing and provide new and innovative solutions to drive our movement forward.During our conversation, Chuck talks about credit unions scaling with mergers. He shares the importance of communication and merging the cultures of PSCU and Co-op to strengthen their impact and continue supporting the industry. Listen as we discuss lessons learned from domestic and international cases of evolving within the financial services industry.As we wrap up the show, listen in as Chuck talks about practicing his golf skills, enjoying being a grandfather, and what’s to come in the future. Enjoy my conversation with Chuck Fagan!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Chuck:Chuck Fagan, President and CEO of PSCUcfagan@pscu.compscu.com        Chuck Fagan: LinkedIn PSCU: LinkedIn | Twitter | Instagram | Facebook

“We can make this world a bit better than how we found it.” - Dr. Gamaliel HassanThank you for tuning in to episode 175 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Dr. Gamaliel Hassan, CEO of Stima Sacco in Nairobi, Kenya. Dr. Gamaliel shares his career and education journey that led him to where he is today. Stima Sacco is the second largest  SACCO in Africa. Dr. Gamaliel builds teams that directly help communities financially and continue to grow the financial services industry.During our conversation, Dr. Gamaliel talks about different financial business models and the importance of financial education. He dives into the challenges facing SACCOs and credit unions when it comes to fintechs and how we can leverage technology to remain relevant in a digital world. He explains the importance of knowing when to decline ideas, and to focus on ones that can be implemented. Listen as we discuss educating, informing, and training employees and members to ultimately change the world.As we wrap up the show, listen in as Dr. Gamaliel talks about his view of fatherhood, his big dreams, and who he’d like to cast for his biopic. Enjoy my conversation with Dr. Gamaliel Hassan!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Dr. Gamaliel:Dr. Gamaliel Hassan, CEO of Stima Saccoghassan@STIMA-SACCO.COMstima-sacco.com        Dr. Gamaliel: LinkedIn Stima Sacco: LinkedIn | Facebook | Twitter

“Effective leaders help people see beyond what they’re capable of.” - Terrance WilliamsThank you for tuning in to episode 174 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Terrance Williams, President & CEO at TruStage. Terrance shares his career journey that led him to his current role at TruStage. TruStage, formerly known as CUNA Mutual Group, is a mutual insurance company that provides insurance, investments, and cutting-edge technology to cooperatives, credit unions, and their members worldwide. As we look to the future, TruStage is focused on evolving to stay ahead and continue meeting the ever-changing needs of members.During our conversation, Terrance shares his experiences of developing professional relationships and resources within the industry. He shares the lasting impact mentors have had on his career and gives advice to those working towards a leadership role. Terrance discusses key points to stay relevant in today’s digital world. Listen as we explore ways to evolve and stay ahead while being united in driving our industry forward.As we wrap up the show, listen in as Terrance shares the best piece of advice he’s heard about authenticity, why fulfillment is part of his view of success, and which actor he’d choose for his biopic. Enjoy my conversation with Terrance Williams!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Terrance:Terrance Williams, President & CEO at TruStagetrustage.com        Terrance: LinkedIn TruStage: LinkedIn | Facebook | Twitter | Instagram

“Credit unions are the most positioned entity across the world to be the drivers of social and economic change.” - Monica BelzThank you for tuning in to episode 173 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Monica Belz, President & CEO at Kaua’i Federal Credit Union. Monica shares her passion and commitment to humanitarianism, which inspired her involvement with credit unions. The team at Kaua’i Federal Credit Union is rooted in their culture and works to rebuild communities to ensure the wealth and wellness of future generations. Monica believes credit unions are uniquely positioned to positively impact the world.During our conversation, Monica explains how ancestral wisdom and current cultural trends can create and impact change. She shares the value in advocating for local and global communities, interconnecting them, and her experience sharing and receiving, “aloha.” Monica discusses the importance of and insights to driving economic and social change. Listen as we discuss the strategies behind building resilient communities and regenerative economies.As we wrap up the show, listen in as Monica talks about visiting Japan and being amazed by her eldest child, diving deep into doughnut economics, and who her “shero” is . Enjoy my conversation with Monica Belz!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Monica:Monica Belz, President & CEO Kaua’i Federal Credit UnionMonica@kauaicreditunion.orgkauaicreditunion.org        Monica: LinkedIn Kaua’i FCU: LinkedIn | Instagram | Facebook

“Workplace mental health has a lot to do with the culture.” - Mike VenyThank you for tuning in to episode 172 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Mike Veny, who is fiercely committed to empowering employees to discover the gift of emotional wellness so they can accelerate personal and professional growth. Mike dives into different approaches to wellness, such as whole-life integration to find your own version of balance. We are so excited to have Mike as the keynote speaker for the next CUInsight Mini-Con event, so register today!During our conversation, Mike and I talk about mental health in the workplace. Mike covers a range of mental health topics for teams and individuals, as well as resources for individual and workplace growth. He discusses the correlation between DEI and mental health in organizations and ways to promote a healthy culture. Listen as we discuss tools and methods that help us reflect on mental health and how organizations benefit from inclusive mental health awareness.As we wrap up the show, listen in as Mike talks about admiring nature, reflecting on a Deepak Chopra quote, and listening to Stevie Wonder. Enjoy my conversation with Mike Veny!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Mike:Mike Veny, Workplace Mental Health Speakermike@mikeveny.commikeveny.com        Mike: LinkedIn | Twitter | Facebook | Instagram | YouTube

“Everyone has their niche.” - Keith O'NeilThank you for tuning in to episode 171 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business, the most comprehensive one-stop shop for business purchasing.My guest on today's show is Keith O'Neil, President & CEO at Johns Hopkins FCU (JHFCU). Keith was introduced to credit unions at a young age through family and became even more involved in college. He empowers his employees and is a mental health advocate, expressing its importance in workplaces. Keith and the JHFCU team continue to focus on their members, their community, and their impact on the credit union industry.During our conversation, Keith and I talk about finding your own path in the credit union industry and building connections. He shares the lasting impact mentors have had on his career, and gives advice to those working towards a leadership role. Keith brings attention to the need for spaces to discuss the correlation between mental and financial health. Listen as we discuss the power of mentorship, transparency in relationships, and teamwork as empathy.As we wrap up the show, listen in as Keith talks about recent events that left him amazed through risk-taking, advice from his mother, and his love for music. Enjoy my conversation with Keith O'Neil!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Keith:Keith O'Neil, President & CEO at Johns Hopkins FCUkoneil@jhfcu.orgjhfcu.org        Keith: LinkedInJHFCU: LinkedIn | Twitter | Facebook | Instagram

“What we do impacts people’s lives daily.” - Nathan CoxThank you for tuning in to episode 170 of The CUInsight Experience podcast. This episode is brought to you by Amazon Business. With the value and convenience of Amazon, plus innovative tools and features, purchasing leaders in credit unions can reduce costs, save time, maintain control, and efficiently scale operations. Amazon Business is the most comprehensive one-stop shop for business purchasing.My guest on today's show is Nathan Cox, President and CEO at InRoads Credit Union. Nathan shares his career journey in financial services that led him to where he is today. He empowers his team and community with servant leadership and empathy. Nathan and the InRoads team continue to focus on their community and expand their services, talent, and contributions to the credit union industry.During our conversation, Nathan and I talk about career building and the importance of relationships, opportunities, and self-awareness. He shares the lasting impact mentors have had on his career, and gives advice to those working towards a leadership role. Nathan uses an escalator analogy to talk about promotions and lateral moves when pursuing a career. Listen as we discuss skill acquisition, community engagement, and leadership lessons.As we wrap up the show, listen in as Nathan talks about his first job, his view on balancing work and personal life, and his inspiring family. Enjoy my conversation with Nathan Cox!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Nathan:Nathan Cox, President and CEO at InRoads Credit Unionnathan.cox@inroadscu.orginroadscu.org        Nathan: LinkedInInRoads:  LinkedIn | Twitter | Facebook | Instagram

“One of the things that makes credit unions so beautiful is that people are willing to share.” - Randall SmithThank you for tuning in to episode 169 of The CUInsight Experience podcast. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.In this episode, the tables are turned as Randall Smith, Co-founder of CUInsight is the guest and Jill Nowacki, President and CEO of Humanidei, is the host. As one of the co-founders of CUInsight he looks for innovative ways to spread the credit union message, connect people, and keep the credit union community informed. Randy is a continuous learner and his curious mind is not afraid to test the waters. Randy shares why he loves hosting The CUInsight Experience podcast and expresses excitement in what’s to come.During the conversation, Jill and Randy talk about his experience hosting this podcast the last five years. They reflect on a previous episode recorded together and discuss the importance of intentional living from two perspectives, “yes or no” and the value found in each. Randy gives advice on asking questions, and not stopping after the first, “why” to dig deeper and figure out what’s next. Listen as they discuss making decisions based on what lights you up in life and pursuing your interests.As we wrap up the show, listen in as Randy shares the last time he was truly amazed, which books he recommends, and how he defines success. Enjoy their conversation!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Randall:Randall Smith, Co-founder at CUInsightrsmith@cuinsight.comcuinsight.com        Randall: LinkedIn | TwitterCUInsight: LinkedIn | Twitter | Facebook | Instagram

“We have the ability to make a direct, tangible difference in the lives of people.” - Heather McKissickThank you for tuning in to episode 168 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Heather McKissick, President and CEO at CUES. Heather shares her career journey comprised of mission-driven organizations which led her to where she is today. CUES is the leading talent development solutions provider to the credit union industry. Heather believes credit unions have the ultimate ability to make a tangible and intangible difference in people’s lives.During our conversation, Heather and I talk about how credit unions can remain viable and relevant while staying member-centric. She shares the lasting impact mentors have had on her career, and the value of feedback through mentoring. Heather expresses the importance of creating a collaborative and facilitative environment for leaders to serve and guide their teams successfully. Listen as we discuss ways to remain viable in today’s economy while continuing to drive our movement forward.As we wrap up the show, listen in as Heather talks about her insightful experience in Botswana, how she balances her personal and professional life, and her grandmother’s successful legacy. Enjoy my conversation with Heather McKissick!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Heather:Heather McKissick, President and CEO at CUESheather@cues.orgcues.org         Heather: LinkedInCUES: LinkedIn | Facebook | Twitter | Instagram

“The greatest leaders are people builders.” - Ronaldo HardyThank you for tuning in to episode 167 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Ronaldo Hardy, President & CEO at NACUSO. Ronaldo shares his career journey in financial services that led him to where he is today. Ronaldo describes NACUSO as a unique experience and opportunity for credit unions, CUSOs, fintechs, and credit union service partners to come together to advance collectively. The team works to drive innovation and collaboration for the credit union industry.During our conversation, Ronaldo and I talk about how collaborating is the pathway for progress. Ronaldo explains how CUSOs can help the industry leverage opportunities collectively. He shares the lasting impact mentors have had on his career, and gives advice to those working towards a leadership role. Listen as we discuss recent trends, community impact, and relationship building and management.As we wrap up the show, listen in as Ronaldo shares how excited he is for his new role and the future of the movement, how he keeps his bond with his wife and children strong, and why his mom is his inspiration. Enjoy my conversation with Ronaldo Hardy!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Ronaldo:Ronaldo Hardy, President & CEO at NACUSOronaldo@nacuso.orgnacuso.org         Ronaldo: LinkedInNACUSO: LinkedIn | Facebook | Twitter

“Collaborate to create a future where credit unions are thriving.” - Mara HumphreyThank you for tuning in to episode 166 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Mara Humphrey, President & CEO at the Minnesota Credit Union Network. Mara shares her career journey that started in politics and led her to where she is today. The Minnesota Credit Union Network is the state trade association for Minnesota’s credit unions. Mara is focused on creating a culture of collaboration within the credit union industry and evolving to stay ahead.During our conversation, Mara and I talk about the bright future of the credit union industry. She shares the lasting impact mentors have had on her career, and gives advice to those working towards a leadership role. Mara expresses the importance of a collaborative culture so credit unions can be more nimble and continue to meet the needs of the changing financial services landscape. Listen as we discuss ways to invest in credit union culture and stay true to a vision.As we wrap up the show, listen in as Mara talks about her amazing team, how her family keeps her grounded, and what hobby helps her relax. Enjoy my conversation with Mara Humphrey!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Mara:Mara Humphrey, President & CEO at the Minnesota Credit Union Networkmhumphrey@mncun.orgmncun.org         Mara: LinkedInMNCUN: LinkedIn | Facebook | Instagram | Twitter

“Be that person who is in a constant state of learning.” - Lisa PestaThank you for tuning in to episode 165 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit PSCU.com to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.My guest on today's show is Lisa Pesta, President & CEO of Meriwest Credit Union. Lisa has been a part of the Meriwest family for over two decades, having grown through its ranks to recently becoming the President & CEO. Coming from a background in HR, Lisa has a unique perspective on the power of collaboration and building company culture. She is excited for the future of the industry and believes credit unions must collaborate to continue driving forward.During our conversation, Lisa and I talk about continuously learning and developing passionate credit union teams. She shares the lasting impact mentors have had on her career and life, and how she pays it forward to the next generation. Lisa is deeply invested in understanding the dynamics of a positive working environment that encourages collaboration and excellence from all team and board members. Listen as we discuss ways to keep the credit union industry collaborative and inclusive.As we wrap up the show, listen in as Lisa talks about her four successful kids, her favorite album, and her dad’s inspiring story. Enjoy my conversation with Lisa Pesta!Find the full show notes on cuinsight.com.Subscribe on: Apple Podcasts, Spotify, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Lisa:Lisa Pesta, President & CEO of Meriwest Credit Unionlpesta@meriwest.commeriwest.comLisa: LinkedInMeriwest: LinkedIn | Facebook | Instagram | Twitter